The Westin Charlotte

Hotels
•
Westin
9.8 (497 reviews)
601 South College Street , Charlotte , US
+1 704-375-2600

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Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Room service
Business center
See all facilities

Review Highlights

Pros:
Clean and comfortable rooms
Outstanding service from staff
Great location near attractions
Excellent food options
Cons:
Some rooms could use modern amenities
Limited room service menu

Categories

Cleanliness
10
The hotel room was very clean and well-maintained.
Service
10
Exceptional service highlighted by warm greetings and helpful staff.
Location
10
Close proximity to stadium and other attractions.
Room Quality
9.6
Rooms were small but comfortable and well-appointed.
Amenities
9.6
Great amenities and services provided, including an excellent restaurant.
Value for Money
9.6
Solid value, considering the quality of the stay and services offered.
Food and Beverage
9.6
Breakfast buffet was excellent and dining options were top-notch.
Overall Experience
10
Overall experience was very positive with no significant complaints.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 11:32

Property Description

Luxurious Accommodations
Experience comfort and style at The Westin Charlotte with 49-inch flat-screen TVs, premium channels, and complimentary Starbucks coffee in every room.

Convenient Location
Situated next to the Charlotte Convention Center and steps away from Bank of America Stadium, our hotel offers easy access to top attractions, including the Blumenthal Performing Arts Center and Discovery Place.

Exceptional Amenities
Indulge in delectable American cuisine and fine wines at JP Charlotte, unwind at the SoCo Bar, or stay active at the fitness center. With the light rail at our doorstep, exploring the city is a breeze.

Book now for an unforgettable stay at The Westin Charlotte.

Important information:

Pet fee is USD 50 per stay.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
In the event of an early departure, the property will charge you the full amount for your stay.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: CLT

Location

Guest Reviews

9.8
Based on 497 reviews
Cleanliness: 10
Service: 10
Location: 10
Room Quality: 9.6
Amenities: 9.6
Value for Money: 9.6
Food and Beverage: 9.6
Overall Experience: 10
S
Suzanne • couple • us
10
2026-10-27 • via Nuitee
F
Fries • family_with_children • us
6
For the price I paid for the room I would expect more.
Pros:

Room was nice and it was conveniently located to our venue.

Cons:

When we arrived to the hotel, it was not clear where to pull up for checking in. The staff member was yelling at me to move my car when I was trying to pull up for valet. She said I couldn't sit in that spot(there was a car in front of me with no driver in it that was parked and I could not move) I told her that I was trying to get a valet and she said I had to move up, which I couldnt because cars would not stop and she offered no help to stop one to let me pull up. A valet came over when he saw me and took my car. We arrived at 3:00 and knew that checkin was at 4:00 but we had traveled over 4 hours so we were fine with waiting until checkin. The line for checking in was very long. I checked in around 3:30 and the woman at the counter said they would call me when my room was ready. I recieved a call at 4:10 that my room was ready. I walked to the side of the counter and the woman told me that I had to get back in line. The lines were still long and I had to wait another 15 minutes to get my room key. We were hoping to get in our room at 4:00 so that we could change after the long drive and get ready for our concert. My daughter and two grandchildren were with me. I was disappointed that no one offered an apology or offer anything for the inconvenience it caused. I paid $640 for one night at the hotel. I would expect that maybe a voucher for breakfast or at least a coffee from the coffee shop would have been a nice offer.

2026-10-25 • via Nuitee
S
Sonia • couple • us
10
2026-10-19 • via Nuitee
M
Marco Antonio • extended_group • de
10
2026-10-18 • via Nuitee
J
Jayla • couple • us
10
2026-09-19 • via Nuitee
L
Lori • family_with_children • us
9
Great experience, would stay again.
Pros:

Staff was very friendly and accommodating in the lobby, front desk, and bar.

Cons:

Parking garage is difficult to navigate and needs better signage and flow to exit. Parking attendant was rude in garage. Wish there was a pool.

2026-09-17 • via Nuitee
E
Erika • solo_traveller • us
10
Pros:

Friendly staff

Cons:

An issue with the sink leaking but maintenance was there within minutes

2026-09-14 • via Nuitee
B
Brenda • couple • us
10
2026-08-31 • via Nuitee
I
Ingrid • extended_group • za
3
2026-08-20 • via Nuitee
6
604tremayneh • Business
10
Brody goes above and beyond for the customers ! Everything else was AMAZING
Pros:

Great ! Communication was AMAZING, customer service Beyond This World!!!!! & The Young Gentleman Brody I Believe. Did a great job Very Respectful!!

2026-08-14 • via Tripadvisor
E
Eleah • couple • us
10
2026-07-23 • via Nuitee
M
Marissa • family_with_children • us
10
2026-07-20 • via Nuitee
B
Barbara • couple • us
7
2026-07-20 • via Nuitee
N
Nakeshia • couple • us
8
2026-07-20 • via Nuitee
C
Chauntell • family_with_children • us
10
Pros:

Everything

Cons:

I loved everything

2026-07-19 • via Nuitee
M
matthewguyen • Solo travel • Houston, Texas
8
My Stay at The Westin Charlotte
Pros:

I had a pleasant stay at the hotel, though my digital key was not working and the manager had to override it. Lines were extremely long, and it took a long time to check into the room. I could definitely see that the hotel is showing its age, since some of the elevator buttons on the 11th floor, where I stayed, did not work, so I had to use another call station. Elevator indicators were not properly functioning, but the elevators still worked fine. Luckily, I had Bonvoy points to use toward my stay, which definitely helped offset the costs. This place does not have a spa, which is my only complaint for an upscale Westin hotel. I wish there were one on the hotel property.

2026-07-16 • via Tripadvisor
L
Lashonda • couple • us
10
Can’t wait until next stay!
Pros:

Comfortable

Cons:

Nothing

2026-07-14 • via Nuitee
S
Susannah • couple • us
8
I was charged and payment was accepted through Booking, when I arrived to the hotel they said booking declined my card a
2026-07-13 • via Nuitee
H
Happiness00244530701 • Solo travel
10
Dogwood valet
Pros:

Went to dogwood and was greeted by Colson at valet. Safe to say I will be back.

2026-06-22 • via Tripadvisor
E
Erin • solo_traveller • us
10
Stay for concert
Pros:

The room was clean and quiet. The way the employees were helpful and waiting with open doors to welcome everyone back from the concert.

Cons:

I did not like the fact that is some levels of the parking ramp did not have signage to help you maneuver from the ramp back up to the hotel itself.

2026-06-22 • via Nuitee