The Westin Charlotte

Hotels
•
Westin
9.8 (497 reviews)
601 South College Street , Charlotte , US
+1 704-375-2600

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Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Room service
Business center
See all facilities

Review Highlights

Pros:
Clean and comfortable rooms
Outstanding service from staff
Great location near attractions
Excellent food options
Cons:
Some rooms could use modern amenities
Limited room service menu

Categories

Cleanliness
10
The hotel room was very clean and well-maintained.
Service
10
Exceptional service highlighted by warm greetings and helpful staff.
Location
10
Close proximity to stadium and other attractions.
Room Quality
9.6
Rooms were small but comfortable and well-appointed.
Amenities
9.6
Great amenities and services provided, including an excellent restaurant.
Value for Money
9.6
Solid value, considering the quality of the stay and services offered.
Food and Beverage
9.6
Breakfast buffet was excellent and dining options were top-notch.
Overall Experience
10
Overall experience was very positive with no significant complaints.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 11:32

Property Description

Luxurious Accommodations
Experience comfort and style at The Westin Charlotte with 49-inch flat-screen TVs, premium channels, and complimentary Starbucks coffee in every room.

Convenient Location
Situated next to the Charlotte Convention Center and steps away from Bank of America Stadium, our hotel offers easy access to top attractions, including the Blumenthal Performing Arts Center and Discovery Place.

Exceptional Amenities
Indulge in delectable American cuisine and fine wines at JP Charlotte, unwind at the SoCo Bar, or stay active at the fitness center. With the light rail at our doorstep, exploring the city is a breeze.

Book now for an unforgettable stay at The Westin Charlotte.

Important information:

Pet fee is USD 50 per stay.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
In the event of an early departure, the property will charge you the full amount for your stay.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: CLT

Location

Guest Reviews

9.8
Based on 497 reviews
Cleanliness: 10
Service: 10
Location: 10
Room Quality: 9.6
Amenities: 9.6
Value for Money: 9.6
Food and Beverage: 9.6
Overall Experience: 10
B
Brenda • couple • us
10
2026-08-31 • via Nuitee
I
Ingrid • extended_group • za
3
2026-08-20 • via Nuitee
6
604tremayneh • Business
10
Brody goes above and beyond for the customers ! Everything else was AMAZING
Pros:

Great ! Communication was AMAZING, customer service Beyond This World!!!!! & The Young Gentleman Brody I Believe. Did a great job Very Respectful!!

2026-08-14 • via Tripadvisor
E
Eleah • couple • us
10
2026-07-23 • via Nuitee
M
Marissa • family_with_children • us
10
2026-07-20 • via Nuitee
B
Barbara • couple • us
7
2026-07-20 • via Nuitee
N
Nakeshia • couple • us
8
2026-07-20 • via Nuitee
C
Chauntell • family_with_children • us
10
Pros:

Everything

Cons:

I loved everything

2026-07-19 • via Nuitee
M
matthewguyen • Solo travel • Houston, Texas
8
My Stay at The Westin Charlotte
Pros:

I had a pleasant stay at the hotel, though my digital key was not working and the manager had to override it. Lines were extremely long, and it took a long time to check into the room. I could definitely see that the hotel is showing its age, since some of the elevator buttons on the 11th floor, where I stayed, did not work, so I had to use another call station. Elevator indicators were not properly functioning, but the elevators still worked fine. Luckily, I had Bonvoy points to use toward my stay, which definitely helped offset the costs. This place does not have a spa, which is my only complaint for an upscale Westin hotel. I wish there were one on the hotel property.

2026-07-16 • via Tripadvisor
L
Lashonda • couple • us
10
Can’t wait until next stay!
Pros:

Comfortable

Cons:

Nothing

2026-07-14 • via Nuitee
S
Susannah • couple • us
8
I was charged and payment was accepted through Booking, when I arrived to the hotel they said booking declined my card a
2026-07-13 • via Nuitee
H
Happiness00244530701 • Solo travel
10
Dogwood valet
Pros:

Went to dogwood and was greeted by Colson at valet. Safe to say I will be back.

2026-06-22 • via Tripadvisor
E
Erin • solo_traveller • us
10
Stay for concert
Pros:

The room was clean and quiet. The way the employees were helpful and waiting with open doors to welcome everyone back from the concert.

Cons:

I did not like the fact that is some levels of the parking ramp did not have signage to help you maneuver from the ramp back up to the hotel itself.

2026-06-22 • via Nuitee
M
McConnell • solo_traveller • us
10
2026-06-13 • via Nuitee
R
raymondgonzales1978 • Business • San Francisco, California
10
The Westin Charlotte Exceeded Every Expectation
Pros:

The Westin Charlotte exceeded all of my expectations. I chose this hotel for its convenience to the convention center, where my conference was being held, but it ended up being one of the highlights of my trip. The hotel is fabulous, and the staff at check in were fantastic, telling me about local attractions and recommending bars to visit in the evening. I ultimately decided to stay at the hotel and experience the hotel bar while enjoying a late-night snack, and I am so glad I did. The food is stellar and far exceeded what I expected from hotel dining. The rooms are spacious, and the Heavenly Bed always puts me to sleep and leaves me waking up refreshed. I also appreciated that the room has electrical outlets and charging options everywhere, making it incredibly convenient to keep all of my devices powered throughout my stay. My favorite amenity, though, was the gym. It is huge and offers a wide variety of free weights, strength machines, cardio equipment, and even TRX bands for a more complete workout. Having such a well-equipped fitness center made it easy to stick to my routine even while traveling for business. The hotel really made attending my conference effortless and helped me stay on track with both my professional and personal needs. This hotel is definitely a keeper for all of my future stays in Charlotte.

2026-06-12 • via Tripadvisor
M
Mame • couple • us
9
2026-06-05 • via Nuitee
N
NorthStar01902585922 • Couples • Portsmouth, Virginia
10
Great service !
Pros:

Stewart was so courteous and helpful. Best service in town

2026-05-28 • via Tripadvisor
J
joleyj2026 • Business
10
Great service
Pros:

Westin service was wonderful! Curtis and Stuart hooked us up with restaurant recommendations and taxis.

2026-05-26 • via Tripadvisor
C
Charlotte • couple • gb
10
Comfortable clean big room. Bathroom shower brilliant.
Pros:

Location excellence

Cons:

N/a

2026-05-11 • via Nuitee
M
Markncf • Business
4
Poor service
Pros:

Disappointing. Hotel is aged. Rooms are average. I could overlook that if service was good but 24 hours in it hasn’t been.

I had a medium rare steak ordered which came well done. Virtually cremated.

Then after leaving my suit for dry cleaning for 24 hours and then having to chase up where it was this evening not once but twice, turns out it had been sitting crunched up in a bag ‘out back’.

Not good enough and not what I would expect from the Marriott brand.

2026-05-10 • via Tripadvisor