Best Western Melbourne City

Hotels
•
Best Western
8.2 (5643 reviews)
16 Spencer Street , Melbourne , au
+61 3 9621 3333

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Children allowed
Pets allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Restaurant
Heating
Terrace
Family rooms
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Clean bedding
Good on-site café
Cons:
Rooms too small
Bathroom cramped
Cigarette smell in common areas

Categories

Cleanliness
7.59
While bedding was noted as clean and crisp, the presence of cigarette smells diminished overall cleanliness.
Service
9.06
Staff were described as friendly, helpful, and efficient across multiple reviews.
Location
9.1
Location consistently praised for convenience and proximity to public transport.
Room Quality
7.05
Room sizes were frequently criticized as too small and impractical.
Amenities
8.08
Basic amenities provided, but some guests noted the lack of cutlery and microwaves.
Value for Money
7.54
Mixed sentiments regarding value due to room size and amenities for the price paid.
Food and Beverage
8.59
On-site cafe received positive mentions for quality and convenience.
Overall Experience
8.56
Overall experience was satisfactory with positive mentions of staff and location.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-18 11:54

Property Description

Rooftop Sundeck for Stunning Views

Convenient Location in Melbourne CBD

Modern Rooms with Essential Amenities

Experience the best of Melbourne at Best Western Melbourne City. Enjoy breathtaking views from our rooftop sundeck, explore the city with ease from our conveniently located hotel, and relax in our modern rooms equipped with everything you need. Don't miss out on a memorable stay - book now at Best Western Melbourne City.

Important information:

You must show a valid credit card upon check in. This credit card must be in the same name as the guest's name on the booking confirmation.

We consider more than 5 bookings as a group booking and the first night accommodations cost is payable at the time of booking.

Please note that there is a 1.5% charge when you pay with a credit card.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: MEL

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Parking

    Public parking is possible at a location nearby (reservation is not needed) and costs AUD 25 per day.

Location

Guest Reviews

8.2
Based on 5643 reviews
Cleanliness: 7.59
Service: 9.06
Location: 9.1
Room Quality: 7.05
Amenities: 8.08
Value for Money: 7.54
Food and Beverage: 8.59
Overall Experience: 8.56
Z
Zijian • solo_traveller • au
9
2026-07-25 • via Nuitee
Z
Zijian • solo_traveller • au
9
2026-07-25 • via Nuitee
C
Corinna • solo_traveller • au
2
Pros:

Location

Cons:

Cold room
No extra blankets
Very small bathroom
Drilling before 9am in room next door

2026-07-25 • via Nuitee
A
Alández Larrumbide • solo_traveller • es
6
Pros:

El personal es muy agradable, la ubicación buenísima

Cons:

La limpieza dejaba bastante que desear. En las esquinas se veían las pelusas de suciedad, las cortinas tenían manchas, y no se había limpiado a fondo desde el último huésped (había unos calcetines de alguien anterior debajo de la cama). Lo demás perfecto, pero sí apuntaría este tema

2026-07-24 • via Nuitee
A
anonymous • solo_traveller • nz
8
Pros:

Very handy to the train station

Cons:

Noisey pipes could hear when people turned on their shower etc

2026-07-23 • via Nuitee
F
francisco • family_with_children • au
5
2026-07-23 • via Nuitee
M
Mick • family_with_children • au
8
Great location, nice and clean and friendly staff
Pros:

Clean, great location and comfortable beds

Cons:

Tiny bathroom, wouldn’t want to be too big or you wouldn’t get through shower door!

2026-07-23 • via Nuitee
B
Bridget • couple • au
10
Would stay again
Pros:

Staff nice and location

Cons:

Shower smal

2026-07-23 • via Nuitee
S
Santino • couple • au
10
2026-07-23 • via Nuitee
R
Rebecca • solo_traveller • au
8
Location, Food, Experiences
Pros:

The motel is an easy 10 minutes walk from the Southeren Cross Train Station, which is were my train terminated. Easy walk to local food and drink places, as well as the South Wharf DFO

Cons:

I didnt like the shower head, its spray hit me in the head, so lucky I took a shower cap. it would be good if it was a movable head.

2026-07-23 • via Nuitee
H
HOH • couple • au
8
2026-07-21 • via Nuitee
C
Craig • solo_traveller • au
9
2026-07-20 • via Nuitee
A
Ann • solo_traveller • nz
10
I was transiting, and so this was a great option. Good value for money.
Pros:

Location. Handy to Sky Bus terminal and other public transport.

2026-07-20 • via Nuitee
R
Rose • couple • au
8
All in all was a good stay
Pros:

Close to transport

Cons:

Small room same with toilet and shower

2026-07-20 • via Nuitee
G
Gorana • solo_traveller • us
6
2026-07-20 • via Nuitee
K
Katrina • solo_traveller • au
8
Great location, comfortable, nice staff
Pros:

Great location, comfortable with everything you need for a short stay. Very close to southern cross station which is handy.

2026-07-20 • via Nuitee
A
Amanda • solo_traveller • au
8
Pros:

Quiet room. Warm room. Hot shower.

2026-07-20 • via Nuitee
T
Thomas • solo_traveller • au
10
Great value for money in central Melbourne
Pros:

Great hotel for the night and a good location

2026-07-20 • via Nuitee
G
Gary • solo_traveller • au
7
2026-07-20 • via Nuitee
B
BEKTAŞ KAYHAN • solo_traveller • tr
8
2026-07-19 • via Nuitee