Best Western Melbourne City

Hotels
•
Best Western
8.2 (5759 reviews)
16 Spencer Street , Melbourne , AU
+61 3 9621 3333

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Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Restaurant
Heating
Terrace
Family rooms
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Clean bedding
Good on-site café
Cons:
Rooms too small
Bathroom cramped
Cigarette smell in common areas

Categories

Cleanliness
7.59
While bedding was noted as clean and crisp, the presence of cigarette smells diminished overall cleanliness.
Service
9.06
Staff were described as friendly, helpful, and efficient across multiple reviews.
Location
9.1
Location consistently praised for convenience and proximity to public transport.
Room Quality
7.05
Room sizes were frequently criticized as too small and impractical.
Amenities
8.08
Basic amenities provided, but some guests noted the lack of cutlery and microwaves.
Value for Money
7.54
Mixed sentiments regarding value due to room size and amenities for the price paid.
Food and Beverage
8.59
On-site cafe received positive mentions for quality and convenience.
Overall Experience
8.56
Overall experience was satisfactory with positive mentions of staff and location.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-18 11:54

Property Description

Rooftop Sundeck for Stunning Views

Convenient Location in Melbourne CBD

Modern Rooms with Essential Amenities

Experience the best of Melbourne at Best Western Melbourne City. Enjoy breathtaking views from our rooftop sundeck, explore the city with ease from our conveniently located hotel, and relax in our modern rooms equipped with everything you need. Don't miss out on a memorable stay - book now at Best Western Melbourne City.

Important information:

You must show a valid credit card upon check in. This credit card must be in the same name as the guest's name on the booking confirmation.

We consider more than 5 bookings as a group booking and the first night accommodations cost is payable at the time of booking.

Please note that there is a 1.5% charge when you pay with a credit card.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: MEL

Location

Guest Reviews

8.2
Based on 5759 reviews
Cleanliness: 7.59
Service: 9.06
Location: 9.1
Room Quality: 7.05
Amenities: 8.08
Value for Money: 7.54
Food and Beverage: 8.59
Overall Experience: 8.56
K
ka • solo_traveller • jp
7
立地で選びました
Pros:

到着も出発も朝だったので、スカイバスの停留所が近く便利だった。ダブルルームにアップグレードされていた。部屋にボックスティッシュがあった。ドライヤーの風量が強かった。

Cons:

廊下を歩く足音が振動として伝わってきた。カップやポットがクローゼット内にあり、薄くホコリをまとっていた。シャワーのお湯のつまみを開いたままでいたら、触っていないのに少しずつ弱くなっていった。

2026-09-12 • via Nuitee
T
Tara • solo_traveller • au
7
Convenient location, acceptable room, last minute booking.
Pros:

Staff were friendly. Shower was wonderful.

Cons:

I asked for an additional blanket but was told none available and advised just to run the heater all night. Which I did. Not good for the environment.

2026-09-12 • via Nuitee
D
Donna • couple • au
8
Pros:

Location

2026-09-12 • via Nuitee
C
Craig • extended_group • au
9
Very convenient
Pros:

Convenient to where we wanted to go

2026-09-12 • via Nuitee
V
Vidyarini • solo_traveller • id
10
Excellent service
Pros:

Location

2026-09-12 • via Nuitee
M
Mary • couple • au
10
Excellent short stay, in excellent location.
Pros:

Very comfortable
Very clean
Very good facilities
Excellent location

Cons:

Nothing

2026-09-11 • via Nuitee
D
Duy Diệu Lý • extended_group • vn
7
Good trip at all
Pros:

The hotel located in great area and easy for us to travel around

Cons:

The bathroom and sink so small

2026-09-11 • via Nuitee
A
anthony nguyen • solo_traveller • au
9
Pros:

Friendly and helpful staffs

Cons:

Room facilities

2026-09-10 • via Nuitee
M
Mary-Ellen • solo_traveller • au
8
2026-09-09 • via Nuitee
B
Barbara • solo_traveller • au
10
I will definitely stay again.
Pros:

The staff were amazing and very helpful

2026-09-09 • via Nuitee
R
Robin • solo_traveller • au
9
It was great value.
Pros:

Didn't have the breakfast. Location was excellent. Near tram and train stations and great for skybus to airport. I had the budget matchbox room with single bed. It meet my needs of own toilet, shower fridge etc. Small but adequate.

Cons:

Some of the bar staff need to know how to do all the drinks on list. Also menus need to be wiped down daily.

2026-09-09 • via Nuitee
R
Rochelle • family_with_children • au
8
Will stay again
Pros:

Great location

Cons:

Small showers but ok

2026-09-09 • via Nuitee
A
Alexander • couple • au
10
2026-09-08 • via Nuitee
D
Daniel • solo_traveller • au
7
2026-09-08 • via Nuitee
J
Julie • couple • au
10
Was able to check in early which was extremely convenient for us staff were very helpful
Pros:

It was convenient to where I needed to go

Cons:

Friendly staff and easy check in

2026-09-08 • via Nuitee
A
April • solo_traveller • au
8
Pros:

Unbeatable location, 24x7 reception, comfy bed, openable windows, quiet even though the hotel is very close to train and trams. Value for money

Cons:

Ensuite is tiny even for a 'matchbox room'. Bathroom sink too small and tap too long to be useful. Shower door is very narrow, I had to go in sideways, will not fit overweight or obese people. Water pressure is low and showerhead was not adjustable. Nevertheless the room suited my needs as I was only staying 2 nights

2026-09-07 • via Nuitee
J
Jacob • extended_group • au
10
A very comfortable stay, affordable while being in a great location for my holiday plans.
Pros:

Incredibly affordable room at a very convenient place in the city, I was never actively disturbed or annoyed during my stay and the staff were always incredibly polite and helpful whenever I needed something. I always came back to a clean room that did not disappoint.

Cons:

The water pressure was just a little too strong for my liking, though that is a very small issue that potentially could have been resolved had I brought it up at the time. Some guests were also rather noisy late at night, though this is excusable as it was Friday and Saturday and it was not so bad as I had a need to complain.

2026-09-07 • via Nuitee
G
Gillian and shaun • extended_group • au
10
served purpose for drama excursion from Alice Springs.
Pros:

the staff put the teachers close to the student rooms and were very helpful. we had five rooms in total

Cons:

It would be hard to fix but bathrooms were adequate though quite small

2026-09-07 • via Nuitee
S
Simon • family_with_children • au
9
Will stay again for sure
Pros:

Suited my needs perfectly at a great price!

Cons:

Room is small and shower very small but I was aware of that and as I said for the price I think it is great value. Couple the fact it is clean and located brilliantly, if you can cope with small facilities nothing wrong at all.

2026-09-06 • via Nuitee
B
Bernie Crute • solo_traveller • au
8
Fantastic location
Pros:

The beds were comfortable and the location is fantastic .

Cons:

That the beds kinda moved as they were on wheels.

2026-09-05 • via Nuitee