Best Western Melbourne City

Hotels
•
Best Western
7.8 (5730 reviews)
16 Spencer Street , Melbourne , AU
+61 3 9621 3333

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Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Restaurant
Heating
Terrace
Family rooms
See all facilities

Review Highlights

Pros:
Excellent location (close to Southern Cross Station, casino and convention centre)
Friendly, helpful and polite staff
Rooms generally clean
Good value for price / met expectations
Useful in-room amenities (iron, hairdryer, kettle, fridge, working AC)
On-site cafe with fresh food at reasonable prices
Cons:
Rooms and bathrooms often very small (tiny showers)
Noise from trains, traffic and street at night
Some common areas are worn and not well maintained
Occasional inconsistent staff information (e.g., laundry times)
Occasional rooms without outside windows / limited room layout/privacy (no separate toilet door in one report)

Categories

Cleanliness
7.4
Rooms are generally reported as clean, but several guests noted worn carpets and some common areas that are not well maintained.
Service
9
Staff are repeatedly described as polite, friendly and helpful (assisting with late luggage, accommodating room changes). A few mentions of inconsistent knowledge (e.g., laundry times).
Location
9.5
Excellent location close to Southern Cross Station, SkyBus/airport links, casino and convention centre — frequently cited as a primary benefit.
Room Quality
6.2
Many guests report rooms (and bathrooms/showers) are very small and could use updates; a minority found rooms cozy or spacious, but overall size is a common negative.
Amenities
8
Basic in-room amenities are present and functional (iron, hairdryer, kettle, fridge, working AC). On-site cafe is convenient.
Value for Money
8.6
Multiple guests state the hotel met expectations for the price and represents good value given the location and service.
Food and Beverage
5.9
Limited commentary beyond a downstairs cafe serving fresh food at reasonable prices; F&B is not a highlighted strength.
Overall Experience
7.8
Overall positive due to location and helpful staff, but disturbed for some by noise and small room sizes; generally meets expectations for the price paid.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:15

Property Description

Rooftop Sundeck for Stunning Views

Convenient Location in Melbourne CBD

Modern Rooms with Essential Amenities

Experience the best of Melbourne at Best Western Melbourne City. Enjoy breathtaking views from our rooftop sundeck, explore the city with ease from our conveniently located hotel, and relax in our modern rooms equipped with everything you need. Don't miss out on a memorable stay - book now at Best Western Melbourne City.

Important information:

You must show a valid credit card upon check in. This credit card must be in the same name as the guest's name on the booking confirmation.

We consider more than 5 bookings as a group booking and the first night accommodations cost is payable at the time of booking.

Please note that there is a 1.5% charge when you pay with a credit card.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: MEL

Location

Guest Reviews

7.8
Based on 5730 reviews
Cleanliness: 7.4
Service: 9
Location: 9.5
Room Quality: 6.2
Amenities: 8
Value for Money: 8.6
Food and Beverage: 5.9
Overall Experience: 7.8
J
Jenny • couple • nz
7
Good for an overnight, arriving late, leaving early
Pros:

Very close to Southern Cross Station
Polite staff & clean

Cons:

Rooms very small

2026-10-31 • via Nuitee
T
Tayla • solo_traveller • au
8
2026-10-31 • via Nuitee
H
Haziq Hasnik • solo_traveller • hk
8
Pros:

Easy access

Cons:

No door to separate the toilet and sleeping area

2026-10-31 • via Nuitee
N
Natalia • solo_traveller • pl
8
Przyjemny hotel!
Pros:

Przyjemny hotel, nie jest może najbardziej nowoczesny, ale w pokojach jest czysto, obsługa jest pomocna, a lokalizacja świetna. Pokój posiada żelazko, suszarkę do włosów, czajnik i lodówkę. Klimatyzacja jest sprawna do ochładzania jak i ogrzewania. Obsługa jest miła i pomocna, ponieważ miałam późny lot zostawiłam po wymeldowaniu bagaż w hotelu co było bardzo pomocne :) sam hotel jest blisko stacji kolejowej na której można złapać SkyBus na lotnisko.

Cons:

Okolica była niestety wypełniona bezdomnymi i głośnymi ludźmi wieczorami, myślę że jest to jednak kwestia bycia w centrum więc coś za coś. Nie zdarzyło mi się jednak nic nieprzyjemnego :)

2026-10-31 • via Nuitee
A
Adam • solo_traveller • au
8
Good location close to the casino and convention centre
Pros:

Great location

Cons:

Noise from the trains

2026-10-30 • via Nuitee
A
Amarlea • solo_traveller • au
9
2026-10-30 • via Nuitee
I
Ian • solo_traveller • au
10
2026-10-29 • via Nuitee
L
Lena • couple • at
6
Pros:

-location is great

Cons:

-staff is undereducated (do not know laundry times or tell me every day different times)
-very small room for the price - should have looked at Airbnb!

2026-10-29 • via Nuitee
J
Janina • extended_group • au
8
Good
Pros:

Nice spacious room

Cons:

Bathroom was very small and could do with an update

2026-10-29 • via Nuitee
C
Courtney • solo_traveller • au
7
2026-10-29 • via Nuitee
M
Marie • couple • au
7
2026-10-28 • via Nuitee
M
Marie • couple • au
6
2026-10-28 • via Nuitee
R
Russell John • solo_traveller • au
9
Really good-value and met my expectations for what I paid for.
Pros:

For the price I paid, the room was definitely what I expected. Small but still spaciously cozy, had the amenities provided, and the staff were more than helpful to assist with anything I was having issues with. I was staying for a few nights so my stay in the room was comforting.

Cons:

Definitely not much to complain about, the only thing that frustrated me was the hangers they provided in the closet. Whoever’s idea was to use those hangers and invent said hangers are pure evil and genuinely gotta rethink who would have a good idea in using it. Besides the hanger, I do think the room could’ve used a chair for when I needed to do things on my laptop on the desk.

2026-10-28 • via Nuitee
A
Alexandra • extended_group • au
9
2026-10-28 • via Nuitee
J
Jeff • solo_traveller • au
7
2026-10-28 • via Nuitee
D
dave • solo_traveller • au
6
2026-10-28 • via Nuitee
J
Jillian • couple • au
8
2026-10-27 • via Nuitee
C
Cora • solo_traveller • au
5
Not the usual standard.
Pros:

Location and cost.

Cons:

Have stayed here many times but on this occasion, it was cold, could hear street noise and people walking around upstairs until very late. Hopefully a one off.

2026-10-27 • via Nuitee
G
Gidado • solo_traveller • ng
9
it was an awesome stay at the Hotel property
Pros:

I like the friendliness of the staff

Cons:

some common areas were not clean. Like the light areas and also inside the light and the carpet are totally worn out need replace to project reputational presence

2026-10-27 • via Nuitee
C
Cora • solo_traveller • au
6
2026-10-27 • via Nuitee