The Clarendon Hotel & Spa, BW Signature Collection

Hotels
•
Best Western
7.2 (172 reviews)
401 W Clarendon Avenue, Phoenix, Arizona, 85013 , Phoenix , US
1-602-252-7363

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Pets allowed

Facilities

Free breakfast
Fitness facilities
Electric car charging station
Free WiFi
24-hour front desk
Terrace
Luggage storage
Continental breakfast
Concierge service
Wheelchair accessible
See all facilities

Review Highlights

Pros:
Friendly staff
Comfy bed
Cons:
Filthy floors
Restaurant closed
Old and dated appearance

Categories

Cleanliness
6.05
Negative mentions about filthy floors and poor maintenance.
Service
9.55
Staff was lovely and friendly.
Location
7.55
The area was mentioned as a bit sketchy.
Room Quality
6.55
Rooms were old, basic, and had issues.
Amenities
7.05
Restaurant and bar were closed, impacting experience.
Value for Money
7.55
Expectations for value were not met due to misleading information.
Food and Beverage
5.05
Misleading claims about breakfast offerings.
Overall Experience
8.25
Mixed feelings; some positive aspects but overall disappointing.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 22:43

Property Description

Discover a sanctuary of relaxation at The Clarendon Hotel and Spa, where comfort meets luxury in the heart of Phoenix.

Indulgent Spa Services
Pamper yourself with our onsite massages, body treatments, and rejuvenating facials designed to leave you feeling refreshed and revitalized.

Recreation and Relaxation
Enjoy our outdoor pool and hot tub, or maintain your fitness routine at our 24-hour fitness center, ensuring you can unwind after a day of exploration.

Comfort and Convenience
Stay connected with complimentary Wi-Fi, delight in a daily continental breakfast, and unwind with a drink at our poolside bar, while all rooms feature memory foam beds and Smart televisions for your ultimate comfort.

Elevate your stay in Phoenix—reserve your room at The Clarendon Hotel and Spa today!

Important information:

  • Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
  • Only registered guests are allowed in the guestrooms.
  • Guests can access their rooms with a mobile device.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: PHX

Property Policies

  • Pets

    Service animals are exempt from fees/restrictions

  • Children and extra beds

    No rollaway/extra beds available

  • Pets

    Pets allowed

  • General

    Professional property host/manager

  • Pets

    Only dogs are allowed

See all policies

Location

Guest Reviews

7.2
Based on 172 reviews
Cleanliness: 6.05
Service: 9.55
Location: 7.55
Room Quality: 6.55
Amenities: 7.05
Value for Money: 7.55
Food and Beverage: 5.05
Overall Experience: 8.25
K
Karina • couple • us
9
Pros:

Very clean and I loved the pool!!

Cons:

I wish the breakfast was better like free juice with our 1 entree instead of having to pay for it

2026-05-28 • via Nuitee
K
Keeto • solo_traveller • us
8
Despite issue.
Pros:

The room was clean. Sheets, floor, restroom.

Cons:

A 100 deposit was required. Refundable if room is in order. We only stayed one night. The shower drain was not draining. I reported it to front desk. And my 100 deposit was not returned. So my 1 night stay was charged an extra. The drain issue was not caused by us. It was an issue before check in. Was, I not suppose to report it so I could get my 100 back? I was just being honest and reported it. This seems like another type of scam.

2026-05-28 • via Nuitee
A
Aaliyah • couple • us
10
2026-05-26 • via Nuitee
M
Myesha Thomas • solo_traveller • us
8
2026-05-26 • via Nuitee
H
Haylee • couple • us
10
2026-05-25 • via Nuitee
L
Lorena • couple • ca
6
2026-05-25 • via Nuitee
P
Perez • couple • us
6
Cons:

I would have liked to have been aware that the rooms have a low profile bed. As a person with a disability, it was difficult for me getting in and out of the bed.

The shower dial was difficult to turn on.

2026-05-21 • via Nuitee
R
Rexford • couple • us
9
2026-05-20 • via Nuitee
E
Eugene • solo_traveller • us
10
Pros:

I stay here all the time and love the staff and facilities

2026-05-18 • via Nuitee
C
Celeste • solo_traveller • us
9
2026-05-18 • via Nuitee
S
Sabrina • couple • us
7
2026-05-18 • via Nuitee
D
Devin • couple • us
10
2026-05-17 • via Nuitee
R
R. Andrade • solo_traveller • us
10
2026-05-15 • via Nuitee
A
Alexandria • extended_group • us
9
Way nicer than expected, best free hotel breakfast I have ever had!
Pros:

The room was very spacious and the bed was super comfy and already had extra pillows so I didn't have to ask. The breakfast was amazing and the dinner we had at the on-site restaurant exceeded my expectations! I liked the lamps by the bed so I didn't have to walk through the room in the dark when I was getting ready for bed. The AC was super good! It came with a steamer, which I actually ended up using so it came in clutch,

Cons:

There was not much bright lighting in the room, luckily, I brought a light up make up mirror, but if I hadn't. there wasn't area with good enough lighting. The sink didn't get very hot when I was trying to wash my face, but the heat in the tub was great!

2026-05-14 • via Nuitee
T
T • couple • us
8
2026-05-14 • via Nuitee
H
Houry • extended_group • us
10
2026-05-13 • via Nuitee
A
Anmol • solo_traveller • us
8
2026-05-13 • via Nuitee
T
Tim • solo_traveller • us
10
Pros:

Everything was wonderful

2026-05-13 • via Nuitee
K
Kirstin • family_with_children • nz
5
Great pool, but bathroom needed a big update, and the spa consists of two rooms.
Pros:

The pool was nice and smelt amazing because of the flowers.

Cons:

room was great size but in serious need of a redo. Bathroom was old and the bathtub was peeling and broken and the shampoo/conditioner and wash that were mounted on the wall were all empty. there were two mini bottles of toiletries left, but one was half full, so I'm not sure if they were the prior guests and just left, There were no plugs for the bath or sink and there was a couple of hairs on the bathroom celling. The "spa" was a couple of rooms down a cement unappealing hallway. Location was a mile from a large group of homeless. I noticed they had security in the evening and i was approached by a homeless person asking for a cigarette outside the hotel (who told me to be safe). Over priced.

2026-05-12 • via Nuitee
D
Dianne • solo_traveller • us
8
Pros:

The room was comfortable although the bed was so low. Staff were super friendly and breakfast was delicious.

Cons:

Bed too low, stairs outside our windows, extremely slow elevator

2026-05-10 • via Nuitee