The Clarendon Hotel & Spa, BW Signature Collection

Hotels
•
Best Western
7.2 (172 reviews)
401 W Clarendon Avenue, Phoenix, Arizona, 85013 , Phoenix , US
+1 602-252-7363

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Pets allowed

Facilities

Free breakfast
Fitness facilities
Electric car charging station
Free WiFi
24-hour front desk
Terrace
Luggage storage
Continental breakfast
Concierge service
Wheelchair accessible
See all facilities

Review Highlights

Pros:
Friendly staff
Comfy bed
Cons:
Filthy floors
Restaurant closed
Old and dated appearance

Categories

Cleanliness
6.05
Negative mentions about filthy floors and poor maintenance.
Service
9.55
Staff was lovely and friendly.
Location
7.55
The area was mentioned as a bit sketchy.
Room Quality
6.55
Rooms were old, basic, and had issues.
Amenities
7.05
Restaurant and bar were closed, impacting experience.
Value for Money
7.55
Expectations for value were not met due to misleading information.
Food and Beverage
5.05
Misleading claims about breakfast offerings.
Overall Experience
8.25
Mixed feelings; some positive aspects but overall disappointing.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 22:43

Property Description

Discover a sanctuary of relaxation at The Clarendon Hotel and Spa, where comfort meets luxury in the heart of Phoenix.

Indulgent Spa Services
Pamper yourself with our onsite massages, body treatments, and rejuvenating facials designed to leave you feeling refreshed and revitalized.

Recreation and Relaxation
Enjoy our outdoor pool and hot tub, or maintain your fitness routine at our 24-hour fitness center, ensuring you can unwind after a day of exploration.

Comfort and Convenience
Stay connected with complimentary Wi-Fi, delight in a daily continental breakfast, and unwind with a drink at our poolside bar, while all rooms feature memory foam beds and Smart televisions for your ultimate comfort.

Elevate your stay in Phoenix—reserve your room at The Clarendon Hotel and Spa today!

Important information:

  • Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
  • Only registered guests are allowed in the guestrooms.
  • Guests can access their rooms with a mobile device.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: PHX

Property Policies

  • Pets

    Service animals are exempt from fees/restrictions

  • Children and extra beds

    No rollaway/extra beds available

  • Pets

    Pets allowed

  • General

    Professional property host/manager

  • Pets

    Only dogs are allowed

See all policies

Location

Guest Reviews

7.2
Based on 172 reviews
Cleanliness: 6.05
Service: 9.55
Location: 7.55
Room Quality: 6.55
Amenities: 7.05
Value for Money: 7.55
Food and Beverage: 5.05
Overall Experience: 8.25
D
Darnell • couple • us
10
2026-07-24 • via Nuitee
M
Matthew • solo_traveller • us
6
2026-07-24 • via Nuitee
N
newman • couple • us
10
2026-07-24 • via Nuitee
M
María Soraya • couple • mx
10
Pros:

Habitación muy amplia e iluminada

Cons:

Que no tengan cable directo en la pantalla

2026-07-23 • via Nuitee
R
Rise • solo_traveller • us
9
Pros:

Location

Cons:

No complaints

2026-07-18 • via Nuitee
A
Alexander • solo_traveller • de
7
Super Service - in die Jahre gekommenes Gebäude
Pros:

Das Frühstück war sehr gut! Die Damen und Herren der Rezeption waren sehr freundlich. Positiv ist auch der kostenlose Parkplatz - ein echter Benefit!

Cons:

Der Poolbereich, in Teilen die Zimmer, aber vor allem die Badezimmer benötigen dringend eine Renovation.

2026-07-15 • via Nuitee
G
Guillermo • solo_traveller • ve
10
2026-07-13 • via Nuitee
V
VRIZO • solo_traveller • co
10
2026-07-12 • via Nuitee
G
Guy • extended_group • us
10
The stay was just perfect!
Pros:

Restaurant has great breakfast for free!
Room was clean. Very comfortable. Quiet room.
Staff is great! Very helpful, pleasant, informative. Everyone seemed happy, like they like their jobs!!
AC worked great!

Cons:

Need a couple of chairs in the room!

2026-07-11 • via Nuitee
B
Brenda • extended_group • mx
1
Más caro de lo que cotiza booking
Pros:

Comodidad

Cons:

Me cobraron un depósito con la tarjeta que pagué mi hospedaje, alegando que era por cualquier daño a la habitación y aún no veo devuelto, aparte de que me cobraron más caro de lo que apareció en un inicio

2026-07-09 • via Nuitee
T
Trevino • solo_traveller • us
8
Pros:

Breakfast and pool

Cons:

The rooftop wasnt open for the 4th of July. I booked this hotel for that very reason and I stead of enjoying the fireworks from the hotel I had to pay extra money form parking somewhere else to have a totally different experience than the one I paid for

2026-07-06 • via Nuitee
J
Joshua • solo_traveller • us
7
2026-07-04 • via Nuitee
G
Gaxiola • couple • us
8
2026-07-04 • via Nuitee
V
Vanessa • couple • us
1
We cancelled once we seen all that
Pros:

Nothing it looks very ran down

Cons:

The fact that homeless people were sitting in the parking lot for the cars like they were just waiting to do something and it smelled like pee

2026-07-01 • via Nuitee
S
Stephen • solo_traveller • us
7
2026-07-01 • via Nuitee
S
Stephen • couple • us
7
Overall the stay was nice.
Pros:

The bar and breakfast

Cons:

The staff is not as friendly.

2026-07-01 • via Nuitee
K
Kameron • couple • us
8
2026-06-28 • via Nuitee
E
Ezekiel • family_with_children • us
6
All I all was good although I didn’t get to swim….😟
Pros:

The staff….👍🏾👍🏾

Cons:

The area of the hotel…..

2026-06-28 • via Nuitee
C
Catheryn • couple • us
7
Pros:

Room was fine. staff were helpful and friendly. The pool was nice. We had a light meal sitting by the pool and it made for a nice evening.

2026-06-28 • via Nuitee
A
anna • solo_traveller • ca
8
2026-06-28 • via Nuitee