Empark Grand Hotel Zhongguancun

The room is good, big and convenient

I had no breakfast.

Really nice customer service.
You cannot beat the location.
Plenty parking and valet.
Super clean. Cleaning ladies are friendly as well.

Staff were extremely friendly. Room was very comfortable and the facilities in Kalcity in the basement were entertaining. I found the stay accomodating and high quality.

Great place, I liked everything, I will surely come again when in Beijing. Great value for the money!
I used the gym twice very late at night, like at 3:00 am, because I still had a jet lag I could not sleep, but the gym facility was open and that was great, i worked out and my headache was gone. Amazing

The mall under the hotel

We had a marvellous time at the Empark Grand Hotel, I highly recommend it ! The staff is excellent, kind, professional and very helpful. Special mention to Kevin the front desk manager who made our stay amazing. The restaurant was delicious and so was the breakfast at the 16th floor. The room was really spacious, luxurious and quiet. We are definitely coming back on our next trip to Beijing.

That's good for business trip in Beijing area.

The hardware is some kind of old, the location is very good

酒店是好的，只是有一点舊，中餐不錯

The front desk speaks no English, which is rare for a large international hotel in Beijing. The property is nice, but I had a lot of unnecessary and unusual trouble. My key card stopped working on 3 separate occasions during my 5 day stay. The housekeeping didn't replace my instant coffee and due to them not being to understand my request for a replacement I was directed to buy coffee at the hotel bar. And I had a problem with the room and had to spend over an hour getting hotels.com to communicate with the hotel before having to agree to pay a pretty large change fee because the hotel was completely inflexible.

1. 언어적인 불편함이 가장 큽니다. 중국어가 되지 않으면 소통이 거의 불가능합니다.
2. 호텔스 닷컴에서 조식 포함으로 예약을 했는데 체크인하니 조식 미포함으로 되어 있었습니다.
3. 체크인 후 받은 키로 방으로 들어가려니 문이 열리지 않았습니다.
4. 방 이용에 대한 설명이 없어 음료 및 음식 이용을 할 수 없었습니다.
5. 티비가 깨끗하게 나오지 않았습니다.
6. 주변에 음식점들이 거의 없습니다.

实话实说，酒店住宿环境还是很不错的，但是管理太混乱了，预授权刷了5000，还多800块，虽然跟他们反应说会退，但是总体来讲，管理混乱

Hotel situado convenientemente en Beijing. Funcional y moderno, con las comodidades exigibles en China.

Enjoyed stay. Friendly staff. Room clean. Pool not adequate. Breakfast ok. Staff polute.

Nice big hotel with all services even a massive lap pool and gym in the underground shopping area. Downsides is the limited English of reception staff to support ticketing etc and its not that close to the old city.