Heartland Hotel Queenstown

Hotels
7.7 (3927 reviews)
27 Stanley Street , Queenstown , nz

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Restaurant
Room service
Family rooms
Luggage storage
Safety deposit box
Tour desk
See all facilities

Review Highlights

Pros:
Good location
Friendly staff
Comfortable beds
Cons:
Cleanliness issues
Overpriced
Outdated facilities

Categories

Cleanliness
6.95
Reviews mentioned issues with cleanliness; bathrooms were not very clean and rooms felt outdated.
Service
8.45
Overall, staff was described as friendly and helpful with some exceptions.
Location
8.95
Location was frequently praised for convenience and proximity to attractions.
Room Quality
6.95
Rooms felt outdated and not as pictured in reviews; some rooms had comfort issues.
Amenities
7.45
Basic amenities were available, but some complaints about the quality.
Value for Money
6.95
Several reviews indicate that the price did not match the quality of the accommodations.
Food and Beverage
7.45
Breakfast received mixed reviews; while there was variety, some items were often out.
Overall Experience
8.45
Many guests had a satisfactory overall experience despite some negative aspects.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 14:44

Property Description

Panoramic Views and Convenient Location
Heartland Hotel Queenstown offers breathtaking panoramic views over Lake Wakatipu to the mountains. Located centrally in Queenstown, just a short walk from town, guests can easily explore the beauty of the area.

Charming Alpine Architecture and Modern Amenities
Experience the charm of traditional alpine architecture at the hotel, complemented by modern amenities. Most rooms provide stunning views, and guests can enjoy satellite TV, wireless internet, and coffee/tea facilities.

Dining Experience at Hillside Brasserie
Indulge in a delightful dining experience at Hillside Brasserie, open daily for breakfast and dinner. Whether starting your day with a hearty meal or unwinding with dinner, the brasserie offers a cozy ambiance to enjoy delicious food.

Book your stay at Heartland Hotel Queenstown to immerse yourself in comfort, convenience, and stunning views.

Important information:

Please note that there is a 1.5% charge when you pay with a credit card.

Please note that when booking 5 or more rooms, different policies and additional supplements may apply.

Heartland Hotel Queenstown has a limited number of free car parks for hotel guests. Complimentary Parks are allocated on a first-come first-served basis and cannot be reserved. Paid Parking: The hotel has paid car parks available nearby. These car parks can be reserved in advance, but spaces are limited. Please contact the hotel to reserve a paid car park.Sauna is closed from 2026-08-31 until 2026-04-08
Fitness center is closed from 2026-08-31 until 2026-04-08
Hot tub/jacuzzi is closed from 2026-08-31 until 2026-04-08
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 10:00 AM
Airport code: ZQN

Property Policies

  • Groups

    When booking more than 4 rooms, different policies and additional supplements may apply.

  • Parking

    Free private parking is possible on site (reservation is not possible).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

7.7
Based on 3927 reviews
Cleanliness: 6.95
Service: 8.45
Location: 8.95
Room Quality: 6.95
Amenities: 7.45
Value for Money: 6.95
Food and Beverage: 7.45
Overall Experience: 8.45
A
Adam • couple • nz
8
Cons:

We had to park down at a paid parking sight down the hill in queenstown away from the accommodation.

2026-06-19 • via Nuitee
H
Henry • couple • au
9
2026-06-18 • via Nuitee
V
Vicki • couple • nz
7
Good location, Reasonable Accommodation
Pros:

Room was warm, bed was ok, Close to Town if you want to walk.
We were lucky to get a car park which was great as a lot of properties do not have parking or you have to pay so that was a bonus.

Cons:

Breakfast was until 10.30am, we got there 10am and not much to choose from and was cold or really overcooked, so that was disappointing, although we complained it went on deaf ears which is not good service.

Food Quality was not good and should have been fresh from the start to finish.

2026-06-18 • via Nuitee
G
Gursimran • couple • nz
9
2026-06-18 • via Nuitee
V
Varun • solo_traveller • nz
10
2026-06-17 • via Nuitee
L
LYDIA • family_with_children • nz
10
The staff are very friendly
2026-06-17 • via Nuitee
C
Chandy229 • solo_traveller • nz
10
Good value for money
Pros:

Location, friendly helpful staff, fresh rooms, comfortable bed and good shower.

Cons:

Parking is first in first served, but they have plenty of parks just not outside your room

2026-06-15 • via Nuitee
R
Ryan • couple • nz
9
2026-06-14 • via Nuitee
D
Dallas • solo_traveller • nz
10
Super happy
Pros:

We just absolutely loved everything about the room 🙂

Cons:

There was nothing we didn't like

2026-06-14 • via Nuitee
T
Tom • solo_traveller • us
10
2026-06-12 • via Nuitee
S
Swati • solo_traveller • in
8
Pros:

Room was beautiful, comfy! Location was great

Cons:

The hotel landline phone kept ringing in the middle of the night and early morning! It was weird and eerie because no one answered when I picked up the landline!

2026-06-11 • via Nuitee
S
Shaheel • extended_group • nz
10
Perfect
Pros:

Everything was amazing

Cons:

N/A

2026-06-10 • via Nuitee
D
Dennis • extended_group • au
7
Nice facility - would stay again after the refurb work is complete.
Pros:

Room 303 - comfortable and clean. Good luggage rack - best we have seen in a hotel room. Practical.

Cons:

Builders doing refurbishment in from of our room was a little disappointing - couldn't open the curtains without them being able to see into our room.

2026-06-08 • via Nuitee
C
Craig • solo_traveller • nz
8
Pros:

Good room with partial views of the lake. Was clarn and tidy and the staff we all excellent.

2026-06-08 • via Nuitee
A
Austin • couple • us
8
2026-06-06 • via Nuitee
N
Natalija • couple • ie
8
2026-06-06 • via Nuitee
A
Austin • couple • us
7
2026-06-06 • via Nuitee
B
Boban • couple • nz
9
Relaxing getaway, with very clean and comfy rooms
Pros:

Brand new bathroom, very clean and comfy.

Cons:

The parking is tricky, maybe allow for allocated parking per room?

2026-06-05 • via Nuitee
L
Linlan • extended_group • au
10
2026-06-05 • via Nuitee
C
Chris • solo_traveller • nz
7
Close to centre hotel. In general, it was a good hotel.
Pros:

It was only walking distance to the centre of town. Adequate parking. The staff were friendly and helpful.

Cons:

We were there over Easter and it was cold. The radiators upstairs didn’t work very well and difficult to regulate for the kids, they were too hot or too cold.
The room wasn’t cleaned well, there were empty beer cans under the beds.

2026-06-03 • via Nuitee