Heartland Hotel Queenstown

Hotels
7.7 (4007 reviews)
27 Stanley Street , Queenstown , nz
+64 3 442 7700

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Fitness center
24-hour front desk
Restaurant
Room service
Heating
See all facilities

Review Highlights

Pros:
Good location
Friendly staff
Comfortable beds
Cons:
Cleanliness issues
Overpriced
Outdated facilities

Categories

Cleanliness
6.95
Reviews mentioned issues with cleanliness; bathrooms were not very clean and rooms felt outdated.
Service
8.45
Overall, staff was described as friendly and helpful with some exceptions.
Location
8.95
Location was frequently praised for convenience and proximity to attractions.
Room Quality
6.95
Rooms felt outdated and not as pictured in reviews; some rooms had comfort issues.
Amenities
7.45
Basic amenities were available, but some complaints about the quality.
Value for Money
6.95
Several reviews indicate that the price did not match the quality of the accommodations.
Food and Beverage
7.45
Breakfast received mixed reviews; while there was variety, some items were often out.
Overall Experience
8.45
Many guests had a satisfactory overall experience despite some negative aspects.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 14:44

Property Description

Panoramic Views and Convenient Location
Heartland Hotel Queenstown offers breathtaking panoramic views over Lake Wakatipu to the mountains. Located centrally in Queenstown, just a short walk from town, guests can easily explore the beauty of the area.

Charming Alpine Architecture and Modern Amenities
Experience the charm of traditional alpine architecture at the hotel, complemented by modern amenities. Most rooms provide stunning views, and guests can enjoy satellite TV, wireless internet, and coffee/tea facilities.

Dining Experience at Hillside Brasserie
Indulge in a delightful dining experience at Hillside Brasserie, open daily for breakfast and dinner. Whether starting your day with a hearty meal or unwinding with dinner, the brasserie offers a cozy ambiance to enjoy delicious food.

Book your stay at Heartland Hotel Queenstown to immerse yourself in comfort, convenience, and stunning views.

Important information:

Please note that there is a 1.5% charge when you pay with a credit card.

Please note that when booking 5 or more rooms, different policies and additional supplements may apply.

Heartland Hotel Queenstown has a limited number of free car parks for hotel guests. Complimentary Parks are allocated on a first-come first-served basis and cannot be reserved. Paid Parking: The hotel has paid car parks available nearby. These car parks can be reserved in advance, but spaces are limited. Please contact the hotel to reserve a paid car park.Sauna is closed from 2026-08-31 until 2026-04-08
Fitness center is closed from 2026-08-31 until 2026-04-08
Hot tub/jacuzzi is closed from 2026-08-31 until 2026-04-08
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 10:00 AM
Airport code: ZQN

Location

Guest Reviews

7.7
Based on 4007 reviews
Cleanliness: 6.95
Service: 8.45
Location: 8.95
Room Quality: 6.95
Amenities: 7.45
Value for Money: 6.95
Food and Beverage: 7.45
Overall Experience: 8.45
N
Nien Tzu • family_with_children • tw
10
住了三天一切都好，非常滿意👍因為是冬天（淡季）所以沒什麼停車位不夠的問題
Pros:

地理位置好，窗外可以看到湖景，廚具很新很乾淨，床和枕頭睡起來也很舒服！

Cons:

抽油煙機效能不高，煮食完房間容易有味道.

2026-08-22 • via Nuitee
M
Micheala • couple • au
8
Pros:

Great room design, the long felted bench for all the bags and etc it awesome. Nice hot showers. Fantastic view.

2026-08-22 • via Nuitee
G
Gavin M • solo_traveller • au
10
Pros:

Proximity to town
Comfort and cleanliness

2026-08-22 • via Nuitee
T
Thomas • solo_traveller • nz
9
2026-08-22 • via Nuitee
S
Simon • extended_group • au
9
2026-08-21 • via Nuitee
G
Georgi • couple • au
7
2026-08-21 • via Nuitee
S
Shane • couple • nz
10
Great place to stay in Queenstown, good location and good price
Pros:

Close to city centre and nice amenities

2026-08-20 • via Nuitee
M
MUTHUKRISHNAN • couple • ae
10
2026-08-20 • via Nuitee
M
McGadey • couple • au
9
Pros:

Value for money. Great views from the first floor lakeside room. Location is perfect, 10 minute walk from anything you need.

2026-08-20 • via Nuitee
E
Erica • couple • nz
9
Great location, comfy beds!
Pros:

The location is outstanding and walkable distance to everything in town.

Cons:

When we arrived after 2pm our room still wasn’t ready and we had a reservation at 3pm in town so we were a wee bit rushed to get ready as we had to wait for room to be ready due to short staff.

2026-08-19 • via Nuitee
J
Jazzmin • couple • nz
10
2026-08-19 • via Nuitee
J
Julie • couple • nz
8
2026-08-18 • via Nuitee
S
Sharon • family_with_children • nz
4
No elevators in the hotel. Be prepared to carry all luggage up and down stairs.
Pros:

The room was well equiped. Towels, iron, hair dryer even a shower cap. Plenty of pillows, double beds and spacious. Heated towel rails were nice too.

Daily housekeeping was also great. Location from the lake, restaurants, bus stops was great.

It was easy to checkout as well, I just called the reception to inform them I was leaving and that the keys were left in the room.

Cons:

Room ( room 122) was 2 floors below ground level from reception. There was no elevator. I asked for a room closer to ground level but was told they were fully booked. Yet for my 2 nights there, the sign outside the property indicated that there was vacancy.

This will be challenging for those with mobility issues or have plenty of luggage

The room had poor noise insulation, traffic noises from the street, people on the corridors and neighbours. Water drainage noises from the bathroom went on all night.

The water pressure in the bathroom was ok but a little weak at times.

The mattress next to the bathroom smelt of kerosene/ insecticide.

2026-08-18 • via Nuitee
P
Patrice • couple • nz
10
Lovely comfortable place to stay
Pros:

Great location, lovely staff, lovely room

2026-08-17 • via Nuitee
A
Ashlee • solo_traveller • nz
8
2026-08-17 • via Nuitee
A
Amanda • solo_traveller • nz
8
Pros:

Location was great, stayed in a lovely chalet style room which was lovely. Very clean and tidy, lots of space and good value for money.

Cons:

It was a little bit noisy backing onto busy Stanley Street. Drinks in bar were quite expensive.

2026-08-17 • via Nuitee
A
Ann • solo_traveller • us
10
Excellent
Pros:

Stunning view, nice room set up, comfortable and quiet beds, easy access to town.

2026-08-17 • via Nuitee
A
Alena • couple • au
8
2026-08-15 • via Nuitee
M
Mike • couple • nz
6
It was alright
Pros:

Decent location

Cons:

Lack of Parking

2026-08-15 • via Nuitee
D
Danika • solo_traveller • au
10
2026-08-15 • via Nuitee