Grand Hyatt Dubai Resort & Waterpark

Hotels
Grand Hyatt
8.8 (7964 reviews)
Oud Metha, Dubai Healthcare City, Near Sheikh Zayed Road & Wafi Mall , Dubai , ae

Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Clean
Beautiful location
Friendly staff at waterpark
Good amenities
Cons:
Average food
Loss of items after service
Staff cooperation issues
Noise from neighboring rooms

Categories

Cleanliness
8.13
Mixed feelings; mentioned clean but issues with loss of items after service.
Service
9.6
Staff at the waterpark were very good and friendly, though some mentioned lack of cooperation.
Location
9.64
Location was highlighted positively in the reviews.
Room Quality
8.59
General satisfaction with rooms, but noise from neighboring rooms.
Amenities
9.62
Overall positive sentiments regarding amenities.
Value for Money
8.08
Criticism of pricing structure and forced charges diminished perceived value.
Food and Beverage
7.63
Food options were mentioned as average with limited breakfast choices.
Overall Experience
9.1
Had an overall positive experience despite some issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 23:14

Property Description

Experience the vibrant energy of Dubai at the Grand Hyatt, where luxury meets convenience in the heart of the city.

Lavish Accommodations
Unwind in one of our 710 renovated rooms and suites, blending traditional Arabic decor with modern comfort. Each room is equipped with a flat-screen TV, complimentary WiFi, and a lavish marble bathroom complete with a spa tub and exclusive toiletries.

Culinary Delights
Savor exquisite dining experiences across 12 unique restaurants, offering a variety of cuisines from Indian to Japanese. Enjoy your meal on scenic terraces overlooking the lush resort grounds while watching skilled chefs create culinary masterpieces in the open kitchens.

Rejuvenation & Recreation
Relax by our family-friendly swimming pools or indulge in treatments at the Ahasees Spa, featuring luxurious amenities including steam rooms and whirlpool baths. For those seeking adventure, our state-of-the-art fitness center and tropical indoor garden provide a refreshing escape.

Book your unforgettable stay at Grand Hyatt Dubai today!

Important information:

All guests and visitors must be registered at the front desk with physical ID. Acceptable forms of identification include Emirates ID, GCC ID for GCC nationals, and a passport. A UAE driver's license is only accepted for UAE nationals. Soft copies are not accepted for any of the above forms of ID. || A damage deposit of AED 1,500 is required upon arrival and will be collected by credit card. The deposit will be refunded via credit card subject to an inspection of the property Early departure will incur in full stay charges. || All special requests are subject to availability and additional charges may apply. || All bookings that include the night of December 31st, the following compulsory charges apply: AED 1,900 per adult and AED 800 per child (ages 6-11) on December 31st. Please note the New Year’s Eve Deposit Policy: a non-refundable deposit of 100% of the total stay is required, which includes the mandatory Gala Dinner charges. This deposit will be collected 30 days prior to arrival. || Any guest 12 years or older will be considered an adult and subject to adult pricing. Additional unregistered guests are not allowed at the property. || Waterpark access will depend on the number of nights booked. For example, a 1-night stay entitles the guest to one access either after check-in or before check-out.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: DXB

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    Children up to and including 11 years old stay for free when using an existing bed.
    People no matter the age stay for AED 150 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Property Video

Guest Reviews

8.8
Based on 7964 reviews
Cleanliness: 8.13
Service: 9.6
Location: 9.64
Room Quality: 8.59
Amenities: 9.62
Value for Money: 8.08
Food and Beverage: 7.63
Overall Experience: 9.1
M
Mohammed family_with_children ae
10
Pros:

كانت إقامتي رائعة بكل المقاييس. الفندق نظيف ومرتب، والخدمة ممتازة، وجميع الموظفين كانوا متعاونين ولطيفين وبالأخص الاخت نهى .أشكرهم على حسن الاستقبال والاهتمام، وسأكرر الزيارة بكل تأكيد

2026-07-18 via Nuitee
M
Maher family_with_children ae
8
Pros:

Location

2026-07-18 via Nuitee
A
Antoniya solo_traveller gb
10
Pros:

Amazing hotel. Excellent customer service, house keeping, pool and restaurant service. Everything was 5+ star service!
The room was spacious with a beautiful view from the 16th floor.
Restaurant options with great food and service.
The service in the water park and at the pools was excellent.
The staff is hard-working, friendly, kind, and very welcoming.
We have not had such a wonderful hotel experience before.
We are definitely going to come back again.
Thank you, Grand Hyatt Hotel

Cons:

Everything was excellent.

2026-07-18 via Nuitee
S
Sergei solo_traveller ru
10
Pros:

Все очень хорошо!

Cons:

Все

2026-07-18 via Nuitee
A
Abdulhameed family_with_children ae
10
2026-07-18 via Nuitee
M
Muath couple ae
9
2026-07-18 via Nuitee
A
Alia Rashid family_with_children ae
7
2026-07-18 via Nuitee
S
Sergei solo_traveller ru
10
2026-07-18 via Nuitee
A
Anastasia couple ru
7
2026-07-18 via Nuitee
K
Kamran family_with_children gb
5
It’s full or UAE residents only person who was happy Jackie at the reception
Pros:

The ambiance was nice

Cons:

No indoor swimming pool for kids
No entertainment in evening for kids

2026-07-18 via Nuitee
M
Maher extended_group ae
8
2026-07-18 via Nuitee
A
Abdulhameed family_with_children ae
9
2026-07-18 via Nuitee
F
Fatima jrew solo_traveller ae
3
So bad!
Pros:

Waterpark was very beautiful and many games beautiful.. The rooms were spacious and clean

Cons:

I didn't like the delay in receiving the rooms And I didn't like the time of the meal was 8:00 p.m. There was also a delay in receiving Waterpark tickets

2026-07-17 via Nuitee
E
eman couple ae
10
Pros:

كل شي الحمدلله

2026-07-17 via Nuitee
S
Saeed family_with_children ae
10
اطفالي قيموا المكان 1000 من 10 و استمتعنا
Pros:

النظافه و المرافق العامه و سرعه الاستجابه من الموظفين

2026-07-17 via Nuitee
M
Manea family_with_children ae
10
2026-07-17 via Nuitee
Y
Yogendran family_with_children gb
10
2026-07-17 via Nuitee
A
ahlam solo_traveller ae
10
2026-07-17 via Nuitee
עוידאת family_with_children il
9
2026-07-17 via Nuitee
S
she solo_traveller ae
6
Not satisfied
Pros:

The location , the way of welcoming

Cons:

- cleanliness is not that good compared with previous years I had been visiting.
- my request to get type of room not matching what I asked ( away from elevator, but receptionist gave me the first room close to elevator)
- the shower was not working
- TV also suddenly muted although I tried hard to fix it
- Noise from other rooms, and one big lady stepped into my room with loud voice

2026-07-16 via Nuitee