Grand Hyatt Dubai Resort & Waterpark

Hotels
Grand Hyatt
8.8 (7535 reviews)
Oud Metha, Dubai Healthcare City, Near Sheikh Zayed Road & Wafi Mall , Dubai , ae

Free
Children allowed

Facilities

Meeting rooms
Fitness facilities
Express check-out
Health club
Nightclub
Long-term parking
Free WiFi
Non-smoking rooms
Air conditioning
Swimming pool
See all facilities

Review Highlights

Pros:
Clean
Beautiful location
Friendly staff at waterpark
Good amenities
Cons:
Average food
Loss of items after service
Staff cooperation issues
Noise from neighboring rooms

Categories

Cleanliness
8.13
Mixed feelings; mentioned clean but issues with loss of items after service.
Service
9.6
Staff at the waterpark were very good and friendly, though some mentioned lack of cooperation.
Location
9.64
Location was highlighted positively in the reviews.
Room Quality
8.59
General satisfaction with rooms, but noise from neighboring rooms.
Amenities
9.62
Overall positive sentiments regarding amenities.
Value for Money
8.08
Criticism of pricing structure and forced charges diminished perceived value.
Food and Beverage
7.63
Food options were mentioned as average with limited breakfast choices.
Overall Experience
9.1
Had an overall positive experience despite some issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 23:14

Property Description

Experience the vibrant energy of Dubai at the Grand Hyatt, where luxury meets convenience in the heart of the city.

Lavish Accommodations
Unwind in one of our 710 renovated rooms and suites, blending traditional Arabic decor with modern comfort. Each room is equipped with a flat-screen TV, complimentary WiFi, and a lavish marble bathroom complete with a spa tub and exclusive toiletries.

Culinary Delights
Savor exquisite dining experiences across 12 unique restaurants, offering a variety of cuisines from Indian to Japanese. Enjoy your meal on scenic terraces overlooking the lush resort grounds while watching skilled chefs create culinary masterpieces in the open kitchens.

Rejuvenation & Recreation
Relax by our family-friendly swimming pools or indulge in treatments at the Ahasees Spa, featuring luxurious amenities including steam rooms and whirlpool baths. For those seeking adventure, our state-of-the-art fitness center and tropical indoor garden provide a refreshing escape.

Book your unforgettable stay at Grand Hyatt Dubai today!

Important information:

Additionally, please note that for all bookings staying over the night of 31st December, a compulsory New Year Gala Dinner charge of AED 1,900 per adult and AED 800 per child (6-11) applies on 31st December. The New Year’s Eve deposit policy applies to all bookings on 31st December.

The hotel requires a 100% nonrefundable deposit for the entire stay (including the compulsory gala dinner charges). The deposit must be collected 30 days prior to arrival.

Guests at this location are considered children between 0 and 11. Any guest 12 years or older will be considered an adult and subject to adult pricing.

Additional unregistered guests are not allowed at the property.

Please note that all guests need to provide a physical ID at check-in.

Grand Hyatt Dubai Waterpark access is included on eligible rate plans for all registered guests. For further details on operating hours and access conditions, please contact the hotel directly.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: DXB

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    Children up to and including 11 years old stay for free when using an existing bed.
    People no matter the age stay for AED 150 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Property Video

Guest Reviews

8.8
Based on 7535 reviews
Cleanliness: 8.13
Service: 9.6
Location: 9.64
Room Quality: 8.59
Amenities: 9.62
Value for Money: 8.08
Food and Beverage: 7.63
Overall Experience: 9.1
A
Alnaqbi family_with_children ae
10
2026-05-30 via Nuitee
إسماعيل solo_traveller ae
5
Cons:

حاجز سويت شامل جميع الوجبات، ومع ذلك عند وقت الإفطار تم تحويلي إلى البوفيه الصغير بحجة الازدحام، رغم أنني دفعت مقابل باقة تشمل جميع المرافق والخدمات المتفق عليها. كنت أتوقع توفير تجربة تليق بالحجز الذي قمت به، لا أن يتم تغيير مكان الإفطار دون إشعار مسبق أو توفير بديل بنفس المستوى

2026-05-30 via Nuitee
A
Ayesha family_with_children ae
10
اشكر الجميع على سرعة الخدمه ولطفهم
Pros:

الاستقبال والخدمه

Cons:

لا شي

2026-05-30 via Nuitee
Z
Zainab solo_traveller ae
6
Pros:

The rooms and clean

Cons:

The staff specially in water park Rude and the food in the boufet not that nice and the menu it’s more Indian it’s not for local and Arab people or international even

2026-05-30 via Nuitee
M
Miles family_with_children ae
10
2026-05-30 via Nuitee
V
varun family_with_children ae
7
My son had an wonderful time in water park
Pros:

We liked about the location and water park

Cons:

The quality of the room given , though we were told that our room was renovated by the check in counter receptionist,

2026-05-30 via Nuitee
M
Myrish family_with_children ae
10
We had a wonderful stay at the hotel. The staff were very welcoming, accommodating, and attentive to our needs. The plac
Pros:

Friendly and accommodating staff, comfortable facilities, and complimentary waterpark access that the whole we really enjoyed.

Cons:

The breakfast and dinner buffet could offer a wider variety of cuisines.

2026-05-30 via Nuitee
T
Tarek extended_group sa
10
2026-05-30 via Nuitee
A
Aisha couple ae
7
كانت اقامه ممتعه للأطفال ، واتمنى تدريب الموظفين اكثر على أسلوب التعامل مع الضيوف
Pros:

أعجبني وسع الغرف والحمام ووجود غرف متصله ، والمكان ملائم للعوائل

Cons:

لم يعجبني أسلوب السيده العربيه التي حدثتني على الهاتف حيث طلب مني تقديم مبلغ 300 درهم عن الطفلين الأكبر وذلك لانني حجزت بدون ذكر عدد الاطفال ، علما بانني حددت اتساع الغرف تكفي ل ثلاث اشخاص ، وبالرغم من تأكيدي قبل الوصول إلا انهم وضعو المبلغ في الفاتوره

2026-05-30 via Nuitee
G
Ghannam solo_traveller ae
5
Pros:

Good for family with kids.

Cons:

Not recommended for couples.

2026-05-30 via Nuitee
S
Sara family_with_children ae
10
2026-05-30 via Nuitee
V
Vinit family_with_children ae
9
2026-05-29 via Nuitee
H
hani solo_traveller ae
8
Pros:

Room size. Facilities
Breakfast
Waterpark access

Cons:

The dinner buffet between 6-8. After 8 pm you don't have much option. The food in wox Restaurant was nice, but the portion was little and waiting time for food like 20-30 minutes.

Swimming pool it has 2 depth either 90 cm or 2 meter.

2026-05-29 via Nuitee
F
Fawaz family_with_children kw
10
Pros:

Everything

Cons:

Nothing

2026-05-29 via Nuitee
A
Aldaly solo_traveller ae
5
Pros:

فقط المسابح

Cons:

السعر مرتفع جدا ومبالغ به لهذه الأطلالة بل رغم دفعت مرة اخرى للحصول على اطلالة المسبح ولكن ليلا ظلام لايوجد اضاءة للفندق خارجية ليس جميل ليلاا
مبالغ جدا في سعر ولكن.المسبح جميل والخدمة جيدة والفريق جدا لطيف

2026-05-29 via Nuitee
M
Mohamad Rakan solo_traveller ae
1
Great hotel but bad housekeeping
Pros:

Some issues destroyed all my staying

Cons:

House keeping very bad the room they provide me I couldn’t use the bathtub since when I fill the water I surprised that it is sunk ,smelly and yellow color
It destroyed my stay as I can for relax

2026-05-29 via Nuitee
A
Abeer family_with_children il
10
2026-05-29 via Nuitee
M
Mubarak family_with_children ae
2
It was very bad experience and I will not recommend any of my families and friends to stay
Pros:

The hospitality, Location and size of rooms

Cons:

The A/C not coming although I reported many times
The water park staff notified me that I used 2 tickets on arrival date at 5:30 PM while at that time we were outside the hotel I requested to show me the CCTVs camera but they did not

2026-05-29 via Nuitee
S
Sultan family_with_children ae
9
2026-05-29 via Nuitee
W
William family_with_children ae
8
2026-05-29 via Nuitee