Grand Hyatt Dubai Resort & Waterpark

Hotels
•
Grand Hyatt
8.7 (8652 reviews)
Oud Metha, Dubai Healthcare City, Near Sheikh Zayed Road & Wafi Mall , Dubai , AE
+971 4 317 1234

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Excellent waterpark for children
Great location (close to airport/Business Bay)
Family-friendly resort with on-site facilities
Friendly and helpful staff (many mentions)
Clean and spacious rooms (many mentions)
Multiple restaurants and good dining options
Good pool and well-equipped gym
Convenient for stopovers/near attractions
Cons:
Poor soundproofing and noise from neighbouring rooms/events
Occasional unhelpful reception staff / wrong room allocated
Air conditioning issues (rooms reported as hot) and warm fridge
Some guests found the breakfast buffet limited or cold
Parts of the hotel reported as aged or in need of upkeep

Categories

Cleanliness
8.8
Generally praised: multiple guests mentioned clean and spacious rooms and good housekeeping. Some minor issues reported (warm fridge, parts of the hotel appearing dated) but overall cleanliness is strong.
Service
8.9
Mostly very positive: many guests said staff were outstanding, welcoming and helpful (reception, housekeeping). There are isolated negative reports of unhelpful reception staff and a wrong-room incident, which slightly lowers the score.
Location
9.2
Frequently praised: convenient location close to the airport, Business Bay and attractions; many guests highlighted the excellent, family-friendly location.
Room Quality
7.8
Mixed: several guests enjoyed large, clean rooms, but notable problems reported with soundproofing (noise from neighbouring rooms and late-night events), AC and a warm fridge in at least one room, reducing the score.
Amenities
9.6
Very strong: the on-site waterpark is repeatedly highlighted as a major plus, along with pools, a well-equipped gym and multiple restaurants, making amenities a standout feature.
Value for Money
8.4
Generally good for families and stopovers given the waterpark and location; a few comments on limited breakfast selection temper the score but overall guests felt it was worthwhile.
Food and Beverage
8.6
Mostly positive: several guests praised the restaurants and breakfast variety, though some guests found the breakfast buffet offerings underwhelming or cold on occasions.
Overall Experience
8.3
Overall favourable: many guests described a fantastic family-friendly stay and would return, thanks to staff and amenities. Noise issues and occasional front-desk/service lapses prevent a higher overall mark.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:15

Property Description

Experience the vibrant energy of Dubai at the Grand Hyatt, where luxury meets convenience in the heart of the city.

Lavish Accommodations
Unwind in one of our 710 renovated rooms and suites, blending traditional Arabic decor with modern comfort. Each room is equipped with a flat-screen TV, complimentary WiFi, and a lavish marble bathroom complete with a spa tub and exclusive toiletries.

Culinary Delights
Savor exquisite dining experiences across 12 unique restaurants, offering a variety of cuisines from Indian to Japanese. Enjoy your meal on scenic terraces overlooking the lush resort grounds while watching skilled chefs create culinary masterpieces in the open kitchens.

Rejuvenation & Recreation
Relax by our family-friendly swimming pools or indulge in treatments at the Ahasees Spa, featuring luxurious amenities including steam rooms and whirlpool baths. For those seeking adventure, our state-of-the-art fitness center and tropical indoor garden provide a refreshing escape.

Book your unforgettable stay at Grand Hyatt Dubai today!

Important information:

All guests and visitors must be registered at the front desk with physical ID. Acceptable forms of identification include Emirates ID, GCC ID for GCC nationals, and a passport. A UAE driver's license is only accepted for UAE nationals. Soft copies are not accepted for any of the above forms of ID. || A damage deposit of AED 1,500 is required upon arrival and will be collected by credit card. The deposit will be refunded via credit card subject to an inspection of the property Early departure will incur in full stay charges. || All special requests are subject to availability and additional charges may apply. || All bookings that include the night of December 31st, the following compulsory charges apply: AED 1,900 per adult and AED 800 per child (ages 6-11) on December 31st. Please note the New Year’s Eve Deposit Policy: a non-refundable deposit of 100% of the total stay is required, which includes the mandatory Gala Dinner charges. This deposit will be collected 30 days prior to arrival. || Any guest 12 years or older will be considered an adult and subject to adult pricing. Additional unregistered guests are not allowed at the property. || Waterpark access will depend on the number of nights booked. For example, a 1-night stay entitles the guest to one access either after check-in or before check-out.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: DXB

Location

Property Video

Guest Reviews

8.7
Based on 8652 reviews
Cleanliness: 8.8
Service: 8.9
Location: 9.2
Room Quality: 7.8
Amenities: 9.6
Value for Money: 8.4
Food and Beverage: 8.6
Overall Experience: 8.3
K
Khalid • family_with_children • gb
6
Ok but sound proofing rooms needs looking into
Pros:

Size of room
Closeness to business bay

Cons:

When have DO NOT DISTURB on door still continue to ring phone and knock on door
Also booked a suite can hear all the noise from the room Nextdoor
Also was concert until 2am in the morning on the first night not ideal.

2026-10-31 • via Nuitee
K
Kaab Bin • family_with_children • de
8
2026-10-31 • via Nuitee
N
nikolaos • family_with_children • gr
10
Great 5 star hotel with water park
Pros:

Big and clean hotel.rooms are perfect and breakfast and dinner supper .water park is amazing

2026-10-31 • via Nuitee
T
TALAL • couple • om
10
2026-10-31 • via Nuitee
K
Kaab Bin • solo_traveller • de
8
Insgesamt guter Aufenthalt aufgrund der Lage und dem Wasseroark für die Kinder
Pros:

Top Lage, super Wasserpark, gutes Personal

Cons:

Kühlschrank im Zimmer warm, trotz mehrfacher Aufforderung nicht repariert, teilweise altes Hotel

2026-10-31 • via Nuitee
M
MOHMED • family_with_children • gb
10
Excellent location and great facilities for the kids
Pros:

Excellent location and great facilities for the kids

2026-10-31 • via Nuitee
E
Emad Haddadin • family_with_children • jo
10
Pros:

The Waterpark is amazing.. The safety of my children was great.

Cons:

One of the reception team didnot know much about the Hotel Restaurants.. She gave us the Wrong room when we arrived. I think the administration of the Hotel must check the IQ and qualifications of the reception Employees.

2026-10-31 • via Nuitee
E
Emad Haddadin • family_with_children • jo
9
Pros:

The Waterpark

Cons:

One of the reception Employees was not helpful at all.

2026-10-31 • via Nuitee
A
Albin • family_with_children • ae
10
2026-10-30 • via Nuitee
A
A.R. • couple • ae
9
2026-10-30 • via Nuitee
S
Susan • couple • gb
10
Everything was what we expected in a five star hotel. Staff were excellent and all restaurants were very good.
Pros:

The restaurants and swimming pool.

Cons:

Nothing,everything was good.

2026-10-29 • via Nuitee
A
Alansari06 • family_with_children • kw
10
2026-10-29 • via Nuitee
M
Mohammad • family_with_children • il
9
2026-10-29 • via Nuitee
A
Abdoulaziz • solo_traveller • kw
10
A fantastic family-friendly resort with everything in one place. We had a wonderful experience and would definitely come
Pros:

We had an amazing stay! The staff were outstanding, especially the reception and housekeeping teams, who were always welcoming and helpful. The hotel is perfect for families, with the convenience of enjoying the water park and returning to your room without leaving the resort. The breakfast was excellent, with a great variety of food, and the many restaurants meant there was no need to go anywhere else. Our room was clean and spacious, and we loved the beautiful garden, birds, swimming pool, and well-equipped gym. The location is also very convenient, close to the airport. Overall, an excellent family-friendly experience with everything you need in one place. Highly recommended!

2026-10-29 • via Nuitee
Y
Yulia • solo_traveller • nl
8
2026-10-28 • via Nuitee
سعيد • family_with_children • ae
10
‏الفندق جميل جدا والعائلة كانوا مبسوطين جدا❤️
Pros:

‏التعامل الموظفين جيد جدا جدا والإقامة جميلة وكل شيء جميل فيها

2026-10-28 • via Nuitee
G
Gary • solo_traveller • gb
9
2026-10-28 • via Nuitee
M
Mounir • family_with_children • nl
9
Mega leuke vakantie gehad!
Pros:

Hele leuke waterpark en goede ligging. Verder is het personeel echt zo aardig

Cons:

Ik vond het aanbod ontbijt erg meevallen. Vooral koude buffet, denk aan kaas, worst beleg.

2026-10-27 • via Nuitee
R
Rakan • solo_traveller • sa
10
2026-10-27 • via Nuitee
S
Sergey • solo_traveller • us
7
2026-10-27 • via Nuitee