Grand Hyatt Dubai Resort & Waterpark

Hotels
Grand Hyatt
8.8 (7729 reviews)
Oud Metha, Dubai Healthcare City, Near Sheikh Zayed Road & Wafi Mall , Dubai , ae

Free
Children allowed

Facilities

Meeting rooms
Fitness facilities
Express check-out
Health club
Nightclub
Long-term parking
Free WiFi
Non-smoking rooms
Air conditioning
Swimming pool
See all facilities

Review Highlights

Pros:
Clean
Beautiful location
Friendly staff at waterpark
Good amenities
Cons:
Average food
Loss of items after service
Staff cooperation issues
Noise from neighboring rooms

Categories

Cleanliness
8.13
Mixed feelings; mentioned clean but issues with loss of items after service.
Service
9.6
Staff at the waterpark were very good and friendly, though some mentioned lack of cooperation.
Location
9.64
Location was highlighted positively in the reviews.
Room Quality
8.59
General satisfaction with rooms, but noise from neighboring rooms.
Amenities
9.62
Overall positive sentiments regarding amenities.
Value for Money
8.08
Criticism of pricing structure and forced charges diminished perceived value.
Food and Beverage
7.63
Food options were mentioned as average with limited breakfast choices.
Overall Experience
9.1
Had an overall positive experience despite some issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 23:14

Property Description

Experience the vibrant energy of Dubai at the Grand Hyatt, where luxury meets convenience in the heart of the city.

Lavish Accommodations
Unwind in one of our 710 renovated rooms and suites, blending traditional Arabic decor with modern comfort. Each room is equipped with a flat-screen TV, complimentary WiFi, and a lavish marble bathroom complete with a spa tub and exclusive toiletries.

Culinary Delights
Savor exquisite dining experiences across 12 unique restaurants, offering a variety of cuisines from Indian to Japanese. Enjoy your meal on scenic terraces overlooking the lush resort grounds while watching skilled chefs create culinary masterpieces in the open kitchens.

Rejuvenation & Recreation
Relax by our family-friendly swimming pools or indulge in treatments at the Ahasees Spa, featuring luxurious amenities including steam rooms and whirlpool baths. For those seeking adventure, our state-of-the-art fitness center and tropical indoor garden provide a refreshing escape.

Book your unforgettable stay at Grand Hyatt Dubai today!

Important information:

All guests and visitors must be registered at the front desk with physical ID. Acceptable forms of identification include Emirates ID, GCC ID for GCC nationals, and a passport. A UAE driver's license is only accepted for UAE nationals. Soft copies are not accepted for any of the above forms of ID. || A damage deposit of AED 1,500 is required upon arrival and will be collected by credit card. The deposit will be refunded via credit card subject to an inspection of the property Early departure will incur in full stay charges. || All special requests are subject to availability and additional charges may apply. || All bookings that include the night of December 31st, the following compulsory charges apply: AED 1,900 per adult and AED 800 per child (ages 6-11) on December 31st. Please note the New Year’s Eve Deposit Policy: a non-refundable deposit of 100% of the total stay is required, which includes the mandatory Gala Dinner charges. This deposit will be collected 30 days prior to arrival. || Any guest 12 years or older will be considered an adult and subject to adult pricing. Additional unregistered guests are not allowed at the property. || Waterpark access will depend on the number of nights booked. For example, a 1-night stay entitles the guest to one access either after check-in or before check-out.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: DXB

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    Children up to and including 11 years old stay for free when using an existing bed.
    People no matter the age stay for AED 150 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Property Video

Guest Reviews

8.8
Based on 7729 reviews
Cleanliness: 8.13
Service: 9.6
Location: 9.64
Room Quality: 8.59
Amenities: 9.62
Value for Money: 8.08
Food and Beverage: 7.63
Overall Experience: 9.1
M
Mais family_with_children nl
7
2026-06-13 via Nuitee
R
robledo solo_traveller br
10
2026-06-13 via Nuitee
N
Nawal family_with_children ae
9
Pros:

Great place & nice activities for the kids

Cons:

The breakfast wasn’t that good, with limited variety, and the waterpark access was only for one time

2026-06-13 via Nuitee
J
JAMAL family_with_children ae
7
2026-06-13 via Nuitee
M
Maryam family_with_children ae
8
2026-06-13 via Nuitee
مريم couple ae
10
2026-06-13 via Nuitee
M
Mariam family_with_children ae
10
Pros:

الغرف واسعة ونظيفة

2026-06-13 via Nuitee
W
Widdall couple ae
10
Fantastic stay and wonderful staff
Pros:

Amazing staff, facilities and comfort

Cons:

Ongoing works within the interior of the lobby and also on the exterior next to the waterpark

2026-06-13 via Nuitee
J
Johara family_with_children om
9
Had a wonderful stay at the resort. The service was excellent, the staff were friendly and attentive, and everything was
2026-06-13 via Nuitee
M
Mamdoh family_with_children il
6
Cons:

ארוחת בוקר לא טובה רוכל בבריכה גם לא טעים ומחירים יקרים מאד לא מצדיק את התמורה

2026-06-12 via Nuitee
A
Aleksandr solo_traveller ru
10
2026-06-12 via Nuitee
A
Ali family_with_children ae
9
Pros:

The room was fabulous and the service were great the atmosphere was amazing 🤩

Cons:

Everything were outstanding

2026-06-12 via Nuitee
S
Saud family_with_children gb
6
Pros:

Location was good

Cons:

There was Work on site a lot of things needed attention. I think understaffed had to move room.

2026-06-12 via Nuitee
S
Samira family_with_children ae
8
2026-06-12 via Nuitee
N
Nawaf solo_traveller ae
5
Pros:

المكان جميل و نظيف و هذي المرة الخامسة تقريباً اسكن فيه و هل المرة الرحلة كانت عائلية و زرنا الحديقة المائية الجديدة بعد حلوه

Cons:

موظفين المطعم الخاص في البوفيه الخاص بالإفطار و العشاء يحتاجون الى ثقافة التعامل مع سكان الفندق ، انا كنت حاجز سويتين و ست غرف و تصير لخبطت ارقام الغرف دائما و يحسسك انك تبغي تاكل على حسابه و انت اصلاً دافع الاقامة شاملة الافطار و العشاء ، نحن نقعد على طاولات كبار و عددنا كبير و مش غلطتنا انهم ما يركزون في عدد الضيوف على حجز واحد

النقطة الثانية بخصوص مواقف السيارات VIP تحجز الباركن ب 100 درهم و عزكم الله فضلات الطيور اللي معششه فوق الباركن توصخ السيارة بإستمرار

2026-06-11 via Nuitee
R
Rama family_with_children ae
10
Everything was amazing and memorable
Pros:

Everything and the staff were very friendly and they decorated our room for my husband birthday it was lovely

2026-06-11 via Nuitee
M
Mahra couple ae
10
رائعه
Pros:

كل شي جميل

Cons:

لايوجد

2026-06-11 via Nuitee
D
Deborah family_with_children ae
8
2026-06-11 via Nuitee
F
Farzana family_with_children ae
7
on average good
Pros:

staff is very good especially Ngamnu Konyak is very nice,she handled very well.

Cons:

food is not as per the five star restaurant. breakfast and dinner both are not good. i think local caetria food is better than this food.

2026-06-11 via Nuitee
A
Al zaby family_with_children ae
10
😊
Pros:

😊

Cons:

😍

2026-06-11 via Nuitee