Queensway Hotel, Sure Hotel Collection by Best Western

Hotels
•
Sure Hotel Collection by Best Western
7.2 (4255 reviews)
147-149 Sussex Gardens , London , GB
+44 333 003 4283

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Children allowed

Facilities

WiFi available
Free WiFi
Non-smoking rooms
24-hour front desk
Heating
Family rooms
Lift / Elevator
Luggage storage
Express check-in/check-out
Safety deposit box
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Plentiful breakfast
Cons:
Small rooms
Cleanliness issues
Amenities lacking

Categories

Cleanliness
6.55
Several reviews mentioned issues with cleanliness and maintenance.
Service
8.05
Friendly and helpful staff mentioned positively in reviews.
Location
8.55
Great location close to transport and city attractions.
Room Quality
6.55
Rooms were often described as small and in need of refurbishment.
Amenities
6.05
Basic amenities were mentioned with some complaints about the elevator and bathroom size.
Value for Money
7.05
Guests felt they were paying for the location rather than the quality of the stay.
Food and Beverage
7.55
Breakfast was plentiful but basic, with a generally positive sentiment.
Overall Experience
7.25
Overall, guests had a mix of positive and negative experiences.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-12 13:05

Property Description

Convenient Location
Located in the heart of Paddington, Queensway Hotel, Sure Hotel Collection by Best Western is just a stone's throw away from Paddington Railway Station, offering easy access to explore the city.

Comfortable Rooms
The hotel boasts spacious rooms with modern decor, work desks, personal safes, and complimentary Wi-Fi, providing a comfortable and relaxing stay for guests.

Delicious Breakfast
Start your day right with a generous continental breakfast buffet served in the bright dining room, offering a variety of options including fresh coffee, cereals, and fruit juices.

Experience the perfect blend of convenience, comfort, and great hospitality at Queensway Hotel. Book your stay now for an unforgettable experience.

Important information:

Please note that there are only 2 parking spaces, available on a first come, first served basis.

When booking more than 4 rooms, different policies and additional supplements may apply.

Please note that rooms on the 4th floor, do not have elevator access. If you have limited mobility, please let us know in advance so we can allocate your room accordingly to try and meet your needs.

Please note bathrooms are limited in size as the hotel is a converted victorian building.

Please note Breakfast is continental only and served between 7.30 and 9.30 am daily.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: LHR

Location

Guest Reviews

7.2
Based on 4255 reviews
Cleanliness: 6.55
Service: 8.05
Location: 8.55
Room Quality: 6.55
Amenities: 6.05
Value for Money: 7.05
Food and Beverage: 7.55
Overall Experience: 7.25
I
Ines • couple • de
5
Ein gutes Frühstück hätte alles rosiger aussehen lassen.
Pros:

Die Lage in Paddington ist hervorragend.
Die Betten haben sich sehr gut geschlafen.
Das Personal am Empfang war immer sehr freundlich.

Cons:

Ich hatte noch nie so ein schlechtes, einseitiges Frühstück. Nicht mal einen vernünftigen Tee konnte man trinken, weil die Tasse so klein war und die Wassermenge für einen Beutel Schwarztee viel zu gering. Als Belag für Toast gab es nur Käse und billige Fertigkonfitüre.
Das Bad ist winzig. Für Personen ab 80 Kg vermutlich nicht mehr geeignet.

2026-09-19 • via Nuitee
N
Nicola • couple • nz
4
2026-09-19 • via Nuitee
L
lesley • solo_traveller • gb
9
Would recommend
Pros:

Liked laminate flooring - no dust.
Public transport 10 minute walk in all directions.

Cons:

Basin slow emptying.
Bath high to get in/out of.

2026-09-18 • via Nuitee
M
Mélissa • solo_traveller • fr
7
2026-09-18 • via Nuitee
A
Anne • solo_traveller • au
9
2026-09-18 • via Nuitee
C
Christelle • solo_traveller • fr
8
Pros:

Super localisation.
Dans un quartier vivant où l'on peut trouver de nombreux commerce et restaurant ouvert jusqu'à tard.
La proximité avec la gare.👍🏾
La proximité avec Hyde Park 👍🏾
La serviabilité du personnelle 👍🏾
Le rapport qualité prix au vu des tarifs qui sont pratiqués dans Londres

Cons:

Les équipements sont très élémentaires.

2026-09-17 • via Nuitee
C
Cara • family_with_children • ie
6
Good location and friendly staff
Pros:

The location of the hotel, just a short walk from Paddington Station was very convenient and the staff members we dealt with were helpful and friendly. We checked in early and they were able to store our luggage untl we returned later in the day. And the same on the day we checked out, we had a late flight so they stored our luggage while we went visiting more sites. The rooms are basic but clean and comfortable when you are not spending much time there.

Cons:

The breakfast was pretty poor - poor quaility pastries and coffee.

2026-09-17 • via Nuitee
M
Michele • couple • fr
6
Mauvais rapport qualité /prix
Pros:

Bon emplacement

Cons:

Londres est réputé pour être une ville chère mais définitivement le rapport qualité prix de cet hôtel pose question. Au 4 étage ( ascenceur jusqu au 3) chambre convenable mais très mauvaise literie et salle de bains cabine ….

2026-09-17 • via Nuitee
G
Greg • couple • ca
4
Very disappointed in our stay.
Pros:

Only thing we liked was the convenience to multiple train stations.

Cons:

We were very disappointed with our stay. Our room was very outdated, dirty (stained walls, marks/ smudges on walls, peeling paint, paint on the carpet, what looked to be black mildew in the showers, broken safe, etc.). Front desk insisted that clean staff come into rooms daily but didn’t do much cleaning in the rooms…
We are extremely disappointed at this place since we paid alot of money did not feel as if we got what we paid for.
It got to the point where we would rather have long long long days exploring London rather than spend any extra time in the hotel because it make us feel gross and uncomfortable.

2026-09-16 • via Nuitee
C
Christoph • extended_group • de
10
2026-09-16 • via Nuitee
L
Laetitia C • solo_traveller • fr
9
Pros:

Tout le personnel accueillant et gentil.
L'emplacement centrale et quartier vraiment sympa.
Chambre équipée du nécessaire, bonne literie.

Cons:

Le seul problème c'est l'insonorisation on entends tout.
La chambre d'a côté ronfler, la tv, les discussions vraiment comme si on etait tous dans le même appartement

2026-09-16 • via Nuitee
K
Knights • couple • gb
7
Great location. Good value for London and staff were super friendly. .
Pros:

It was clean. The staff were very welcoming and the location was superb.

Cons:

Nothing specifically. Although our room was at the top of the building and the lift didn’t reach the 4th floor. We could have done with some info about this . A couple more tea bags would have been good.

2026-09-16 • via Nuitee
C
Clara • solo_traveller • es
7
2026-09-15 • via Nuitee
M
muath • couple • sa
8
جيده
Pros:

الموظفون شيء استثنائي رفع من التقييم متعاونين جداً وودودين
الشقه كما ان السرير مريح جداً

Cons:

الشقه ضيقه قليلاً والدرج المؤدي الى الغرفه بعد المصعد متعب للبعض
والحمام جدداً ضيق ومتعب صعب الاستعمال

2026-09-14 • via Nuitee
H
HELEN • solo_traveller • de
8
Pros:

Very good location

2026-09-14 • via Nuitee
S
Sandra • solo_traveller • gb
9
Good location for a nights stay before heading to Heathrow
Pros:

Very close to Paddington station for the Heathrow express. Small hotel,staff really friendly

Cons:

Nothing

2026-09-14 • via Nuitee
S
Saad • couple • sa
8
جيدة ومريحة
Pros:

النظافة و الموقع

Cons:

صغر الغرف والممرات

2026-09-14 • via Nuitee
T
Tracy • couple • nz
6
2026-09-14 • via Nuitee
G
Gail • solo_traveller • gb
7
2026-09-13 • via Nuitee
S
Sarah • couple • gb
5
A bit disappointing.
Pros:

The front desk man, very friendly.
The breakfast.

Cons:

The flat pillows. Tiny bathroom. Small TV.
Hallway always full of towels. Lack of sockets. Nowhere to store suitcase as room too small. Bits missing off the shower, toilet kept running. No space.

2026-09-13 • via Nuitee