Queensway Hotel, Sure Hotel Collection by Best Western

Hotels
•
Sure Hotel Collection by Best Western
7.2 (4255 reviews)
147-149 Sussex Gardens , London , GB
+44 333 003 4283

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Children allowed

Facilities

WiFi available
Free WiFi
Non-smoking rooms
24-hour front desk
Heating
Family rooms
Lift / Elevator
Luggage storage
Express check-in/check-out
Safety deposit box
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Plentiful breakfast
Cons:
Small rooms
Cleanliness issues
Amenities lacking

Categories

Cleanliness
6.55
Several reviews mentioned issues with cleanliness and maintenance.
Service
8.05
Friendly and helpful staff mentioned positively in reviews.
Location
8.55
Great location close to transport and city attractions.
Room Quality
6.55
Rooms were often described as small and in need of refurbishment.
Amenities
6.05
Basic amenities were mentioned with some complaints about the elevator and bathroom size.
Value for Money
7.05
Guests felt they were paying for the location rather than the quality of the stay.
Food and Beverage
7.55
Breakfast was plentiful but basic, with a generally positive sentiment.
Overall Experience
7.25
Overall, guests had a mix of positive and negative experiences.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-12 13:05

Property Description

Convenient Location
Located in the heart of Paddington, Queensway Hotel, Sure Hotel Collection by Best Western is just a stone's throw away from Paddington Railway Station, offering easy access to explore the city.

Comfortable Rooms
The hotel boasts spacious rooms with modern decor, work desks, personal safes, and complimentary Wi-Fi, providing a comfortable and relaxing stay for guests.

Delicious Breakfast
Start your day right with a generous continental breakfast buffet served in the bright dining room, offering a variety of options including fresh coffee, cereals, and fruit juices.

Experience the perfect blend of convenience, comfort, and great hospitality at Queensway Hotel. Book your stay now for an unforgettable experience.

Important information:

Please note that there are only 2 parking spaces, available on a first come, first served basis.

When booking more than 4 rooms, different policies and additional supplements may apply.

Please note that rooms on the 4th floor, do not have elevator access. If you have limited mobility, please let us know in advance so we can allocate your room accordingly to try and meet your needs.

Please note bathrooms are limited in size as the hotel is a converted victorian building.

Please note Breakfast is continental only and served between 7.30 and 9.30 am daily.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: LHR

Location

Guest Reviews

7.2
Based on 4255 reviews
Cleanliness: 6.55
Service: 8.05
Location: 8.55
Room Quality: 6.55
Amenities: 6.05
Value for Money: 7.05
Food and Beverage: 7.55
Overall Experience: 7.25
L
Laura • couple • gb
8
Great stay for one night would stay here again
Pros:

Great location fantastic staff

Cons:

Would have liked a double bed and for it to be abit more comfy

2026-10-16 • via Nuitee
J
Juho • family_with_children • fi
10
Hyvä paikka lähteä tutkimaan Lontoota
Pros:

Hyvä sijainti

Cons:

Liikenteen melu kuului sisälle huoneeseen. Yksipuolinen aamupala.

2026-10-16 • via Nuitee
A
Andreia • solo_traveller • je
8
2026-10-16 • via Nuitee
L
loes • family_with_children • nl
8
Pros:

Locatie en prijs kwaliteit verhouding waren top

Cons:

Niets, gewoon prima hotelletje

2026-10-16 • via Nuitee
M
Mariana • family_with_children • br
6
2026-10-16 • via Nuitee
C
Cristina • family_with_children • es
8
Buena ubicacion, barrio tranquilo
Pros:

Buena ubicacion, muy cerca de la estacion de metro y tren Paddinton y de restaurantes
El personal muy amable y atentos

Cons:

Me dieron una foto bastante mas pequeña que la que vi en las fotos, el baño pequeño
Las almohadas muy duras

2026-10-15 • via Nuitee
J
Jasmijn Vh. • family_with_children • be
6
Goede prijs-kwaliteit.
Pros:

Locatie is goed, vlakbij de metro. Fijne omgeving. Vriendelijk personeel.

Cons:

De lift is zeer klein en oud. De badkamer in onze kamer op de 3e verdieping was belachelijk klein, zeer onpraktisch.

2026-10-15 • via Nuitee
C
Carl • family_with_children • gb
7
2026-10-14 • via Nuitee
C
Christine • couple • gb
7
Good for one night
Pros:

Good location and good value.

Cons:

Attic room was compact with tiny shower room.

2026-10-14 • via Nuitee
T
Thomas.Schw • solo_traveller • ch
8
2026-10-14 • via Nuitee
A
agnes • family_with_children • fr
4
Je ne recommande pas cet hôtel où je ne mettrai plus les pieds
Pros:

L’hôte est proche de la gare de Paddinton et des métro

Cons:

La salle de bain est horrible. On ne peut même pas s’asseoir sur les wc car le lavabo est juste au dessus et la douche est à 30 cm des wc et 10cm du lavabo
De plus, nous avons demandé à la réception de nous appeler un taxi pour notre départ. On nous a répondu d’ aller nous même dans la rue pour en trouver un…

2026-10-13 • via Nuitee
N
Nathalie • extended_group • be
8
Bon rapport qualité prix
Pros:

Bon emplacement pour visiter Londres.

Cons:

Très petite salle de bain.

2026-10-13 • via Nuitee
V
Verónica • extended_group • es
8
Cómoda
Pros:

El barrio muy tranquilo.
Parada de metro cercana .
El desayuno incluido tipo buffet, muy flojo pero siendo Londres estaba genial.

Cons:

El baño de la habitación que nos tocó era demasiado pequeño, las personas que sean grandes no caben.

2026-10-13 • via Nuitee
D
David • couple • gb
7
Adequate
Pros:

Location and price

Cons:

Bit cramped in room

2026-10-12 • via Nuitee
T
Thierry • couple • fr
7
Pros:

j'ai apprécié l'emplacement de l'hôtel, son calme

Cons:

le petit déjeuner pas assez copieux

2026-10-12 • via Nuitee
U
Ulrike • family_with_children • de
8
Lovely stay - thank you!
Pros:

Room small but comfortable. Staff extremely friendly and helpful. Very good location, only minutes from Paddington Station (walking)

Cons:

Breakfast service was not really good towards the end of the allotted time. The quality of the breakfast was good enough, though. Only the coffee was not good -> room for improvement!

2026-10-12 • via Nuitee
S
Sharon • solo_traveller • gb
8
Pros:

The hotel is very clean and very well situated

Cons:

Not enough breakfast only cheese apples bread and yogurt. I had to ask for pastries none in the basket

2026-10-12 • via Nuitee
M
MELANIE • solo_traveller • fr
7
Pros:

Proximité de la gare de Paddington et du parc. Quartier calme et agréable. L'hôtel est propre, formalités rapides. Personnel serviable. Petit déjeuner assez basique mais de bonne qualité.

Cons:

La chambre en rez-de-jardin est plutôt spacieuse et lumineuse mais odeur d'humidité. Il y a des courants d'air et quand nous avons demandé des couvertures supplémentaires on nous a répondu qu'il n'y en avait pas. La salle du petit déjeuner est étouffante. En sous-sol, pas de fenêtre, pas d'air. Pas d'omelette, juste des oeufs durs ou au plat, les soi-disant fruits frais étaient en fait juste des pommes. 1 seule carafe d'eau pour tous les clients. Personnel dynamique mais pas assez d'anticipation. Il fallait sans cesse réclamer des verres ou bol, ou de l'eau. Accès chambre très étroit : juste un long escalier qui descend vers les sous-sol avec de l'espace seulement pour 1 personne

2026-10-11 • via Nuitee
M
Mikaela • solo_traveller • ie
7
Good stay! Would recommend.
Pros:

Staff were kind and accommodating early check in for us. Small room but quiet and comfortable and great location.

I liked it and definitely would stay again.

Cons:

Hair on the bed not belonging to us. The towel rack started to come off the wall, the door handle of the bathroom was a bit loose (all minor things).

No plugs near the bed to charge phones.

2026-10-11 • via Nuitee
Z
Zlatanovic • solo_traveller • rs
10
2026-10-10 • via Nuitee