Queensway Hotel, Sure Hotel Collection by Best Western

Hotels
•
Sure Hotel Collection by Best Western
7.2 (4202 reviews)
147-149 Sussex Gardens , London , gb
+44 333 003 4283

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Children allowed

Facilities

WiFi available
Free WiFi
Non-smoking rooms
24-hour front desk
Heating
Family rooms
Lift / Elevator
Luggage storage
Express check-in/check-out
Safety deposit box
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Plentiful breakfast
Cons:
Small rooms
Cleanliness issues
Amenities lacking

Categories

Cleanliness
6.55
Several reviews mentioned issues with cleanliness and maintenance.
Service
8.05
Friendly and helpful staff mentioned positively in reviews.
Location
8.55
Great location close to transport and city attractions.
Room Quality
6.55
Rooms were often described as small and in need of refurbishment.
Amenities
6.05
Basic amenities were mentioned with some complaints about the elevator and bathroom size.
Value for Money
7.05
Guests felt they were paying for the location rather than the quality of the stay.
Food and Beverage
7.55
Breakfast was plentiful but basic, with a generally positive sentiment.
Overall Experience
7.25
Overall, guests had a mix of positive and negative experiences.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-12 13:05

Property Description

Convenient Location
Located in the heart of Paddington, Queensway Hotel, Sure Hotel Collection by Best Western is just a stone's throw away from Paddington Railway Station, offering easy access to explore the city.

Comfortable Rooms
The hotel boasts spacious rooms with modern decor, work desks, personal safes, and complimentary Wi-Fi, providing a comfortable and relaxing stay for guests.

Delicious Breakfast
Start your day right with a generous continental breakfast buffet served in the bright dining room, offering a variety of options including fresh coffee, cereals, and fruit juices.

Experience the perfect blend of convenience, comfort, and great hospitality at Queensway Hotel. Book your stay now for an unforgettable experience.

Important information:

Please note that there are only 2 parking spaces, available on a first come, first served basis.

When booking more than 4 rooms, different policies and additional supplements may apply.

Please note that rooms on the 4th floor, do not have elevator access. If you have limited mobility, please let us know in advance so we can allocate your room accordingly to try and meet your needs.

Please note bathrooms are limited in size as the hotel is a converted victorian building.

Please note Breakfast is continental only and served between 7.30 and 9.30 am daily.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: LHR

Location

Guest Reviews

7.2
Based on 4202 reviews
Cleanliness: 6.55
Service: 8.05
Location: 8.55
Room Quality: 6.55
Amenities: 6.05
Value for Money: 7.05
Food and Beverage: 7.55
Overall Experience: 7.25
N
Nastia • couple • be
6
Pros:

Emplacement

Cons:

Isolation phonique

2026-08-15 • via Nuitee
M
Mandy • couple • gb
9
Great location. Clean and comfortable
Pros:

Great location. Clean and comfortable

Cons:

Nothing

2026-08-15 • via Nuitee
S
Siobhan • couple • gb
1
Room like a sauna
Pros:

Location

Cons:

No air conditioning and room a sauna and fan didn’t do anything

2026-08-15 • via Nuitee
L
Lisa • solo_traveller • gb
10
2026-08-15 • via Nuitee
T
Thomas • family_with_children • de
5
Viel zu kleine und im Sommer zu heiße Zimmer
Pros:

Personal war nett, Lage war gut

Cons:

Lage gut Zimmer viel viel zu klein und im Sommer zu heiß.

2026-08-15 • via Nuitee
N
Nieves • solo_traveller • es
4
2026-08-14 • via Nuitee
J
John • couple • gb
8
Enjoyable
Pros:

Adequate

Cons:

Good job we are slim as the bathroom is very small

2026-08-14 • via Nuitee
C
Christine • couple • au
8
2026-08-14 • via Nuitee
A
Antonino • solo_traveller • it
8
2026-08-14 • via Nuitee
T
Thore Henry Vallin • solo_traveller • no
8
Pros:

Beliggenhet og renslighet

Cons:

Frokosten, heisen, ekstra trappetrinn

2026-08-14 • via Nuitee
M
Megan • family_with_children • de
7
Great location, comfortable beds. Perfect if you just need a place to sleep and keep your stuff whilst exploring London
Pros:

Great location!

Cons:

We only slept there, and the bed was comfortable, so no major complaints…only annoying bit was the bathroom. It was so tiny you ended up cuddling with the sink when you were using the loo.

2026-08-13 • via Nuitee
B
Bruce • couple • au
7
Pros:

Location

Cons:

Air conditioning didn't work in our room on an extremely hot London night

2026-08-12 • via Nuitee
E
Emer • solo_traveller • ie
7
2026-08-12 • via Nuitee
C
Carène Andrea • family_with_children • fr
7
Hôtel juste pour une nuit pas plus
Pros:

Un bon emplacement pour se déplacer partout . Les bus et la gare à proximité et le quartier est top
La gentillesse des réceptionnistes

Cons:

La chaleur dans les chambres. Le manque d’espace chambre très petite et douche très petite. Les fenêtres difficile à ouvrir et à fermer

2026-08-12 • via Nuitee
M
melodie • solo_traveller • fr
8
2026-08-11 • via Nuitee
D
Daria • solo_traveller • de
9
Für Citytrip ausgezeichnet
Pros:

Die Lage ist Klasse, nur 3 min von Paddington tube Station,2 min zu diversen Bushaltestellen, schöne Gegend

Cons:

Das Bett als Doppelbett ist zu klein,zu schmall

2026-08-11 • via Nuitee
J
Jill Nygaard Schmidt • family_with_children • dk
5
2026-08-11 • via Nuitee
M
Marco • family_with_children • it
4
Pros:

Posizione buona essendo vicino alla stazione di Paddington

Cons:

Colazione scarsa con poca scelta di prodotti e di bassissima qualità., camera con bagno in camera piccolissimo, per due volte su quattro non è stata pulita e sistemata la camera.

2026-08-10 • via Nuitee
K
Korry • couple • us
8
I would definitely recommend!
Pros:

Great location! Friendly staff. Clean room.

Cons:

Shower was extremely small.

2026-08-10 • via Nuitee
D
Diana • solo_traveller • gb
8
Adequate for a one night stopover
Pros:

Close to Paddington Station, easy to find, quick and simple check in by friendly staff member.
Adequate room size, clean sheets and fan in the wardrobe to counteract the extreme heat.

Cons:

Bathroom - rather cramped and windows need a good paint. Would also have liked a blind as it felt quite open to whatsoever was the other side.

2026-08-09 • via Nuitee