Queensway Hotel, Sure Hotel Collection by Best Western

Hotels
Sure Hotel Collection by Best Western
7.2 (3923 reviews)
147-149 Sussex Gardens , London , gb

Children allowed

Facilities

Parking
Non-smoking rooms
Family rooms
Lift / Elevator
Luggage storage
Express check-in/check-out
Safety deposit box
Fax/photocopying
Non-smoking throughout
Staff adhere to local safety protocols
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Plentiful breakfast
Cons:
Small rooms
Cleanliness issues
Amenities lacking

Categories

Cleanliness
6.55
Several reviews mentioned issues with cleanliness and maintenance.
Service
8.05
Friendly and helpful staff mentioned positively in reviews.
Location
8.55
Great location close to transport and city attractions.
Room Quality
6.55
Rooms were often described as small and in need of refurbishment.
Amenities
6.05
Basic amenities were mentioned with some complaints about the elevator and bathroom size.
Value for Money
7.05
Guests felt they were paying for the location rather than the quality of the stay.
Food and Beverage
7.55
Breakfast was plentiful but basic, with a generally positive sentiment.
Overall Experience
7.25
Overall, guests had a mix of positive and negative experiences.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-12 13:05

Property Description

Convenient Location
Located in the heart of Paddington, Queensway Hotel, Sure Hotel Collection by Best Western is just a stone's throw away from Paddington Railway Station, offering easy access to explore the city.

Comfortable Rooms
The hotel boasts spacious rooms with modern decor, work desks, personal safes, and complimentary Wi-Fi, providing a comfortable and relaxing stay for guests.

Delicious Breakfast
Start your day right with a generous continental breakfast buffet served in the bright dining room, offering a variety of options including fresh coffee, cereals, and fruit juices.

Experience the perfect blend of convenience, comfort, and great hospitality at Queensway Hotel. Book your stay now for an unforgettable experience.

Important information:

Please note that there are only 2 parking spaces, available on a first come, first served basis.

When booking more than 4 rooms, different policies and additional supplements may apply.

Please note that rooms on the 4th floor, do not have elevator access. If you have limited mobility, please let us know in advance so we can allocate your room accordingly to try and meet your needs.

Please note bathrooms are limited in size as the hotel is a converted victorian building.

Please note Breakfast is continental only and served between 7.30 and 9.30 am daily.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: LHR

Property Policies

  • Groups

    When booking more than 4 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 12 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Pets

    Pets are not allowed.

  • Parking

    Private parking is possible at a location nearby (reservation is not possible) and costs GBP 20 per day.

Location

Guest Reviews

7.2
Based on 3923 reviews
Cleanliness: 6.55
Service: 8.05
Location: 8.55
Room Quality: 6.55
Amenities: 6.05
Value for Money: 7.05
Food and Beverage: 7.55
Overall Experience: 7.25
L
Louise couple au
8
Convenient and simple
Pros:

Location was great. Room was small but adequate and good value for London.

Cons:

The pillow was very hard!

2026-06-06 via Nuitee
V
Vidya S. solo_traveller gb
8
Pros:

The location is brilliant if you want to go to Woodbury shopping outlets.

The room was well equipped with everything you may need for a quick stay.

Cons:

The breakfast was super basic, for the price we paid, one would expect a little more!

2026-06-06 via Nuitee
J
Jackie solo_traveller gb
8
Pros:

Location

Cons:

Bed a bit firm 1 uncomfortable pillow

2026-06-05 via Nuitee
G
Gisella couple it
8
2026-06-05 via Nuitee
J
Jon solo_traveller de
8
Great location, clean and bright.
Pros:

The room was easily accessed and close to reception. The location was just by London Street that leads directly to Paddington Station, and offers many convenient late-night shops selling fruit and water. There are also all-night pharmacies close by on Edgeware Road.

Cons:

I visited the hotel several hours before the permitted check-in time and wanted to ask about leaving a case there. Instead all I did was confirm that a taxi booking I had tried to make in advance through the hotel via a request on booking.com had in fact not been made. Somehow I didn't directly ask if they could store my larger case until check-in time. They didn't suggest that obvious service either. I ended up having an accident with too many cases on an escalator at a London station later in the day. The iodine solution needed to disinfect the wound subsequently stained their bed sheets - which I offered to pay for. They declined my offer, but the accident and staining wouldn't have occurred if I could have left a case with them for a few hours before check-in. I can't exactly blame the hotel for this - I didn't directly ask for the service - but I wish I had done - and one could argue that they should offer the service spontaneously if a customer arrives early with cases that might be needing temporary storage.

2026-06-05 via Nuitee
J
JULIA couple gb
7
On the whole,we enjoyed our stay.Shower needs looking at
Pros:

Location was great
Staff very friendly
Decent breakfast

Cons:

Shower kept stopping
Room was very hot

2026-06-04 via Nuitee
A
Alexandra solo_traveller nc
9
2026-06-04 via Nuitee
R
Ron family_with_children au
8
2026-06-04 via Nuitee
F
Federica couple it
5
Non bene
Pros:

Posizione

Cons:

Camera molto piccola, la finestra non si apriva sicché non è stato piacevole starci non essendoci la possibilità di un ricambio d’aria. Impossibile ricaricare i dispositivi in quanto non presenti prese e/o adattatori UE (abbiamo provveduto a richiederli in reception ma ci è stato comunicato di comprarcelo).

2026-06-03 via Nuitee
E
Emrah couple tr
6
Pros:

Location, cleaning, stuff

Cons:

Breakfast, loft room is small and extremely hot

2026-06-03 via Nuitee
V
Valeria solo_traveller it
4
Pros:

Nulla

Cons:

Bagno inutilizzabile, troppo piccolo persino per un bambino, per lavarsi i denti o il viso la porta andava lasciata aperta.
Va bene spazi contenuti ma qui veramente nn esistevano.
Solito albergo ricavato in vecchie case londinesi, un dedalo di scalini e microcorridoi.
Colazione al minimo sindacale.
Servizio al cliente nessuno.

2026-06-02 via Nuitee
A
Agnes couple gb
10
2026-06-02 via Nuitee
N
NIGEL solo_traveller gb
6
Reasonable hotel, with friendly staff and clean but rooms are small, ok for a short stay.
Pros:

Room small, shower small, room hot. staff friendly, great location for station. room at back of hotel was quite.

2026-06-02 via Nuitee
L
Laura solo_traveller it
6
Pros:

Lo staff abbastanza disponibile. La struttura dispone di ascensore. Abbastanza pulita. Colazione non molto variegata ma soddisfacente.

Cons:

La stanza non era il massimo del comfort. All'arrivo l'abbiamo trovata molto calda e abbiamo scoperto che non era presente aria condizionata. Tenendo la finestra aperta ovviamente il rumore del traffico era molto forte così come gli odori dei ristoranti circostanti.
Il bagno molto piccolo e la ventola non funzionante. Luce principale non pervenuta.

2026-06-02 via Nuitee
M
Megan solo_traveller gb
8
Great location
Pros:

Great location. Good breakfast. Friendly helpful staff.

Cons:

Small room. Limited storage space. Room cleaning also limited. Shower sprayed water in all directions. Difficult to shower comfortably.

2026-06-02 via Nuitee
C
Cheryl solo_traveller au
8
Paddington stay
Pros:

Clean. Comfortable. Close to Paddington station. Friendly staff.

Cons:

Steep stairs.

2026-06-01 via Nuitee
M
Maria family_with_children gb
6
Over priced
Pros:

Over priced

Cons:

Was in a down stairs room window faced a small court yard with window had a job to open the shut bathroom so small

2026-06-01 via Nuitee
K
Kaeefy family_with_children gb
1
I’m not happy
Pros:

The bathroom was so small and we had water leak in the bedroom

Cons:

Leak and the noise of water leaking

2026-06-01 via Nuitee
B
Ben couple au
9
Great location, super friendly staff
Pros:

Property is located in a great location near Hyde Park, beautiful tree lined Street

Cons:

Breakfast could of provided alt milks and gluten free options, however still great value

2026-06-01 via Nuitee
W
White couple us
8
2026-05-31 via Nuitee