City Express by Marriott Duluth

Hotels
•
City Express
8.5 (549 reviews)
2370 Stephens Center Drive , Duluth , US
+1 678-942-8992

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Very clean
Friendly staff
Good value
Cons:
Breakfast options
Issues with service billing

Categories

Cleanliness
7.83
Overall reviews highlight cleanliness positively, but some complaints about housekeeping lower the score.
Service
9.3
Staff were frequently described as helpful and supportive, indicating high service quality.
Location
8.84
The hotel location was convenient, but issues noted with people staying in cars nearby slightly impact the sentiment.
Room Quality
8.29
Many comments praise room size and comfort, but issues with smells and cleanliness affect the rating.
Amenities
8.82
Although amenities included breakfast, it received mixed reviews; hence a solid but cautious score.
Value for Money
8.78
The pricing was seen as reasonable for what was offered, contributing positively to value perception.
Food and Beverage
7.33
The breakfast had limited options and was described as terrible by some, impacting the overall score.
Overall Experience
8.8
Despite some negative remarks, many reviews indicate that guests would stay again, reflecting a good overall experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-11 04:00

Property Description

Modern Comforts and Southern Hospitality
Welcome to the newly renovated Best Western Plus in Duluth Sugarloaf, where modern comforts meet southern hospitality. Conveniently situated just off Interstate 85 exit 107, our prime location places you within reach of exciting attractions and entertainment hubs.

Convenient Location
For those attending events at the Gas South Arena, Gas South Convention Center, or the Hudgens Center for the Arts, our hotel is a mere .5 miles away. The vibrant neighborhood is surrounded by restaurants, shops, and family entertainment. The Sugarloaf Mills mall is located less than 1 mile away.

Top-Notch Amenities
Fuel your day with our complimentary hot breakfast buffet, fresh coffee, and fresh fruits. Stay connected with our complimentary Wi-Fi and internet service, allowing you to stay in touch with loved ones or stay productive. Parking is a breeze with ample free parking available for our guests. Also, enjoy the convenience of our onsite laundry facility. Our rooms are thoughtfully designed with comfort in mind, featuring modern amenities such as microwaves, mini-fridges, and Keurig machines.

Book your stay with comfort and some southern hospitality at the Best Western Plus in Duluth Sugarloaf.

Important information:

You must show a valid photo ID and credit card upon check-in. Please note that all special requests cannot be guaranteed and are subject to availability upon check-in. Additional charges may apply.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Swimming pool: Closed from Mon, Sep 7, 2026 until Tue, May 4, 2027
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: ATL

Location

Property Accessibility

Total Disability Score: 42.86
Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
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Guest Reviews

8.5
Based on 549 reviews
Cleanliness: 7.83
Service: 9.3
Location: 8.84
Room Quality: 8.29
Amenities: 8.82
Value for Money: 8.78
Food and Beverage: 7.33
Overall Experience: 8.8
R
Richangel • couple • us
10
Confort
Pros:

Clean

Cons:

Breakfast

2026-09-19 • via Nuitee
M
Moussa • solo_traveller • us
10
2026-09-19 • via Nuitee
N
Nelson • solo_traveller • us
7
Pros:

Location

Cons:

Breakfast

2026-09-18 • via Nuitee
T
Thomas • couple • us
8
2026-09-18 • via Nuitee
K
Kathy • couple • us
9
2026-09-11 • via Nuitee
N
Natalia • couple • us
8
2026-09-07 • via Nuitee
L
Lisette • couple • mx
6
Not clean place
Pros:

The kindness of their staff

Cons:

You never clean the room. Just on the very last day the personal came to the room and changed the towels.

2026-09-07 • via Nuitee
M
Maribel • family_with_children • us
10
We enjoy our stay
Pros:

Room is spacious with extra sitting chairs to relax with a cup of coffee.

Cons:

Would like a bit more items in the breakfast if possible.. such as waffle and real eggs (scrambled eggs).

2026-09-07 • via Nuitee
C
Celia • couple • us
10
Very nice!
Pros:

The location, the staff and the cleanliness!
Also was extremely happy the second and third floors are pet free.
My granddaughter is highly allergic to dogs.
Housekeeping and the breakfast staff were very friendly and helpful.

Cons:

I would have loved a coffee maker in the room, but coffee and tea was readily available in the lobby.

2026-09-07 • via Nuitee
P
Paul • solo_traveller • us
10
Look no further!
Pros:

Great little hotel, room was fantastic. They even have a espresso machine in the lobby!

Cons:

Nothing really

2026-09-03 • via Nuitee
Y
Ying • couple • us
9
2026-08-30 • via Nuitee
M
MAKAYLA • couple • us
8
Great place to stay
Pros:

The breakfast was great! Check in / check out process was good! The area and hotel were nice and clean and maintained!

2026-08-18 • via Nuitee
S
Saqib • couple • us
10
2026-08-16 • via Nuitee
J
Judi • solo_traveller • us
8
Convenient and clean.
Pros:

Conveniently located and friendly staff.

Cons:

Need a wider shower curtain! It would’ve been nice to have some cups in the room also. Opening the bar of a soap was a big struggle.

2026-08-13 • via Nuitee
O
Oleg • couple • us
9
2026-08-04 • via Nuitee
I
Ismeray • couple • us
10
2026-08-03 • via Nuitee
L
LaWanda • solo_traveller • us
9
2026-08-03 • via Nuitee
K
Kristen • solo_traveller • us
8
2026-07-20 • via Nuitee
B
Butcher • solo_traveller • us
10
Pros:

Everyone was really friendly. The hotel was very clean.Good price and convenient to everything.

Cons:

The breakfast was not the greatest. Also we gave a deposit but not sure we didn't receive the full amount back. Reached out to them and no one ever got back to us. We did not leave anything behind or a mess.

2026-07-05 • via Nuitee
D
derrick • solo_traveller • us
7
2026-07-02 • via Nuitee