Barceló Santo Domingo

Hotels
•
Barceló Hotels & Resorts
8.6 (1134 reviews)
Maximo Gomez-Esq 27 de Febrero , Santo Domingo , do

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Free
Children allowed

Facilities

Health or beauty spa nearby
Offsite parking discounted rates available
Nightclub
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Great service
Comfortable rooms
Good location
Excellent amenities
Tasty food
Cons:
Cleanliness issues in some areas
Language barrier for some staff

Categories

Cleanliness
7.61
There were concerns regarding cleanliness, specifically the state of the carpets in the rooms.
Service
9.08
Service was highlighted positively in multiple reviews, particularly the attentiveness of staff.
Location
8.62
The hotel's location was mentioned as central and convenient.
Room Quality
8.57
General comfort of the rooms was appreciated, but specific issues were not raised.
Amenities
9.1
Amenities such as the spa and breakfast received positive remarks.
Value for Money
8.56
Overall value was seen as good, especially with the breakfast package.
Food and Beverage
8.61
Food and beverage services received positive feedback, particularly the breakfast.
Overall Experience
8.68
A strong overall experience with many favorable comments.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 03:39

Property Description

Luxurious Casino Experience
Indulge in a night of entertainment at the warm and welcoming casino, where you can enjoy your favorite table games and slots while being serenaded by the music of the Lina Big Band.

Convenient Event Coordination
Experience stress-free planning with our event coordinating service, ensuring that your gatherings and celebrations are executed seamlessly and with precision.

Prime Location for Sightseeing and Shopping
Explore the nearby National Theater of Santo Domingo and indulge in retail therapy at Agora Mall and Sambil, all located within 500 meters of the property.

Book your stay at Barceló Santo Domingo now to enjoy these exquisite amenities and more!

Important information:

You must show a valid photo ID and credit card upon check-in. Please note that all special requests cannot be guaranteed and are subject to availability upon check-in. Additional charges may apply.

Please note that guests booking 6 or more rooms may be contacted by the property to make the payment within the next 72 hours to guarantee the reservation.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 01:00 PM
Airport code: SDQ

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Groups

    No special conditions apply for groups.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 2 years old stay for free when using an existing bed.
    Children from 3 years old to 11 years old stay for US$6 per person per night when using an existing bed.
    Children up to and including 17 years old stay for free when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.6
Based on 1134 reviews
Cleanliness: 7.61
Service: 9.08
Location: 8.62
Room Quality: 8.57
Amenities: 9.1
Value for Money: 8.56
Food and Beverage: 8.61
Overall Experience: 8.68
A
ana • couple • es
10
Buena
Pros:

Todo

Cons:

Ruido de calle y mucha iluminacion de ls calle

2026-06-20 • via Nuitee
A
Anne-Laure • extended_group • fr
10
2026-06-20 • via Nuitee
O
Ousmane • solo_traveller • pa
9
2026-06-19 • via Nuitee
D
Delbert • solo_traveller • cw
9
Pros:

The hotel service and the breakfast

2026-06-18 • via Nuitee
M
Marcos • solo_traveller • do
7
Día normal en hotel normal
Pros:

Es céntrico

Cons:

Las habitaciones son muy antiguas y requieren reforma. Caro para la relación calidad precio

2026-06-18 • via Nuitee
J
Jonathan • couple • pr
10
2026-06-17 • via Nuitee
M
Miguel Angel • solo_traveller • es
8
Pros:

El personal es muy amable y servicial. El desayuno muy completo y rico.

Cons:

Las instalaciones del hotel están muy viejitas, aunque por eso el precio que pagas.

2026-06-17 • via Nuitee
S
Sherol • couple • gt
7
2026-06-17 • via Nuitee
P
Patricio • solo_traveller • ar
3
2026-06-13 • via Nuitee
F
FALL • couple • sn
8
2026-06-11 • via Nuitee
J
Jonas Enrico • couple • nl
7
2026-06-11 • via Nuitee
E
Eduardo • solo_traveller • gt
8
Good but not again
Pros:

Room and cleanliness, food at the restaurant was also great

Cons:

The staff. Most of the people looked angry and didnt even answer when you salute them. Some of them helped me with my bags but most of the people at the reception were kind of angry.

2026-06-11 • via Nuitee
J
Jorge • extended_group • cr
10
Muy amena.
Pros:

Muy buena ubicación y un muy buen trato por parte de todos los colaboradores, saludaban, eran amables, y muy atendos a cada huesped.

Cons:

Que esta a la orilla de una calle principal, y se mete mucho el ruido de los vehículos, es decir a veces había mucha bulla.

2026-06-10 • via Nuitee
G
guangwu • solo_traveller • do
5
2026-06-08 • via Nuitee
J
Juan Alberto • family_with_children • us
3
Habitacion incomoda ( es mi 2 visita en 1 año)
Pros:

Personal de lobby

Cons:

Poco higienico, alfombra sucia y con mal olor, habitación sucia y mal olor, baño con puerta de shower dañada. Se ve un hotel descuidado y con muebles antiguos.

2026-06-04 • via Nuitee
E
Elena • couple • es
8
Cons:

Estando la habitación preparada y faltando 2 horas para el check in, para dármela antes me querían cobrar 15€ x hora anticipada, me parece un abuso

2026-06-04 • via Nuitee
A
Alejandra • extended_group • do
10
2026-06-04 • via Nuitee
B
bonnyg_n • NONE
8
1 night stay review
Pros:

I can't thank the Barceló staff enough for their kindness during my stay. Unfortunately, I had a small accident at the hotel—I missed a step, twisted my ankle, and was in quite a bit of pain.

From the moment it happened, the staff went above and beyond to help me. They assisted me back to my room, brought me ice, and made sure I was as comfortable as possible. What stood out most was how genuinely caring and concerned everyone was. Throughout the evening, several staff members checked in on me to see how I was doing and whether I needed anything.

I would especially like to recognize Carlos Mora from the security team and the management. The staff was incredibly helpful, attentive, and compassionate during the entire situation. Their kindness and willingness to assist made a difficult and painful experience much more manageable, and I am truly grateful for their support.

2026-06-03 • via Tripadvisor
A
Alfred • solo_traveller • ke
10
2026-06-03 • via Nuitee
P
P0C0PEL0 • Business
10
Masterful Operations & Flawless Security for Large-Scale Student Groups
Pros:

As a professional destination and event manager, executing a 10-day program for 250 participants—comprised of nine separate groups of middle school students from Texas and their chaperones—requires extraordinary logistical precision. The Barceló Santo Domingo delivered on every front, proving to be an exceptional partner for high-occupancy, complex youth movements.

The tone for our successful stay was set immediately at arrival. Under the brilliant direction of Reception Manager Daneiva Belén, both the check-in and check-out processes for our massive delegation were handled with incredible efficiency, speed, and professionalism. Furthermore, the property's standard of cleanliness was superb throughout the 10 days; the guest rooms, linens, bathrooms, and public hallways were kept absolutely immaculate.

Our program relied heavily on the banquets department, requiring two private meals per day for our entire delegation. Serving 500 covers daily across private dining salons is a massive undertaking, yet the experience was seamless. The food was consistently delicious, featuring a highly varied cuisine. Special recognition goes to Rosael Quezada in the Sales department for her masterful coordination of the internal teams, and to Wilka Martinez and her entire banquets department for their flawless execution. The banquet supervisors—Sarah Espaillat, Juan Lagares, German Rodriguez, and Lisa Santos—along with chefs Genaro Susaña, Donato Ramires, and Emmanuel Garo, delivered remarkable efficiency. Furthermore, Manuel Ramirez (encargado de materiales) was indispensable, ensuring we always had the necessary equipment on hand.

A massive standout of our stay was the Executive Lounge. The entire lounge staff was incredibly attentive, friendly, and helpful, offering a sanctuary of seamless service that provided invaluable support to our management team throughout the intense program.

For a student group, safety and moving luggage efficiently are non-negotiable. The front door security officers and the exceptional bell team (maleteros)—Henry Lora, Aurelio Alcalá, Carlos de la Cruz, and Bautista Romero—managed our daily arrivals and departures with strict vigilance. Guest Services standout Yuleisy Molino ensured our logistics remained smooth, and the hotel accommodated our critical request to provide dedicated security personnel on every single floor where students were housed.

From arrival logistics to banquet execution, the staff’s adaptability made a massive logistical puzzle feel effortless. I highly recommend the Barceló Santo Domingo for any organization hosting large-scale group programs.

2026-06-01 • via Tripadvisor