Europa Gatwick Hotel

Hotels
Britannia Hotels
6.3 (3389 reviews)
Balcombe Road, Maidenbower, Crawley , Crawley , gb

Children allowed

Facilities

WiFi available
Parking
Non-smoking rooms
Fitness center
Swimming pool
24-hour front desk
Heating
Family rooms
Garden
Lift / Elevator
See all facilities

Review Highlights

Pros:
Cozy atmosphere
Friendly staff
Convenient location
Comfortable rooms
Cons:
Dated facilities
Issues with cleanliness
Limited food options
Inconvenient amenities

Categories

Cleanliness
5.44
Several reviews mention issues with cleanliness and dated facilities.
Service
7.91
Positive remarks about staff friendliness and helpfulness.
Location
7.45
Convenient location near airport, appreciated by guests.
Room Quality
5.9
Rooms are described as comfortable but some are dated.
Amenities
5.43
Some amenities were insufficient or inconvenient.
Value for Money
6.89
Considered good value for the price offered.
Food and Beverage
4.94
Food options were limited and not very good.
Overall Experience
6.41
Overall satisfactory experience despite several shortcomings.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 19:37

Property Description

Modern Leisure Club and Restaurant

Europa Gatwick Hotel & Spa boasts a modern leisure club and restaurant, offering guests the perfect blend of relaxation and dining. Guests can unwind in the indoor heated swimming pool, sauna, and steam room, or stay active in the fully-equipped fitness center with professional instructors.

Picturesque Courtyard Garden

With a picturesque courtyard garden, guests at the hotel can enjoy a tranquil outdoor space away from the hustle and bustle. The views across the courtyard and fountain from the Mediterranean Restaurant create a serene dining experience for guests.

Convenient Location and Amenities

Located just a 10-minute drive from Gatwick Airport, Europa Gatwick Hotel & Spa provides easy access for travelers. The hotel offers spacious rooms with essential amenities like TV, tea/coffee making facilities, and private bathrooms. Additionally, guests can take advantage of the limited free WiFi and onsite paid parking.

Book your stay now at Europa Gatwick Hotel & Spa for a relaxing and convenient experience!

Important information:

Minors under 18 must be accompanied by parents or legal representatives.

Access to the indoor pool and spa carries an additional fee.

Guests traveling with pets will be required to pay GBP 10 per pet per night. A security deposit of GBP 25 is also required from guests traveling with pets upon arrival for incidentals. This deposit is fully refundable upon check-out and subject to a damage inspection of the accommodations.

Please note that parking is only available for overnight guests.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 10:00 AM
Airport code: LGW

Property Policies

  • Internet

    WiFi is available in the hotel rooms and charges are applicable.

  • Pets

    Pets are not allowed.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Parking

    Private parking is possible on site (reservation is needed) and costs GBP 7 per day.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children 14 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

Location

Guest Reviews

6.3
Based on 3389 reviews
Cleanliness: 5.44
Service: 7.91
Location: 7.45
Room Quality: 5.9
Amenities: 5.43
Value for Money: 6.89
Food and Beverage: 4.94
Overall Experience: 6.41
M
Marie couple gb
10
Great value for money
Pros:

Great pool, sauna and steam room.. love that you have a sunbed.. clean and tidy lovely staff amazing value for money will defo be back!

2026-07-04 via Nuitee
C
Carol solo_traveller gb
3
2026-07-03 via Nuitee
N
Nigel solo_traveller gb
8
Pros:

Clean and comfortable, Roxy on the check in desk was super helpful and polite, a credit to the hotel.

Cons:

A little on the noisy side as it is very close to the M23, but It wasn't too much of an issue.

2026-07-03 via Nuitee
Z
Zane couple gb
7
2026-07-03 via Nuitee
B
Barbara solo_traveller gb
2
Cons:

door slamming all night and early in the morning, very noisy

2026-07-03 via Nuitee
K
kay solo_traveller gb
10
2026-07-02 via Nuitee
C
Chigunde couple gb
8
2026-07-01 via Nuitee
A
Angela solo_traveller gb
4
Pros:

Staff and food was lovely.

Cons:

The beds are like sleeping on concrete. The most uncomfortable bed I have ever had in a hotel. You can't sleep as us so hard!

2026-07-01 via Nuitee
L
Lisa extended_group gb
8
2026-07-01 via Nuitee
A
Aaran couple gb
10
2026-06-29 via Nuitee
A
Aaran couple gb
8
2026-06-29 via Nuitee
R
Rosalyn couple gb
9
Good short stay
Pros:

The hotel is close to Gatwick airport, easy to get to our car pack.

Cons:

I am diabetic , I asked for my freezer pack to be put in the medicine fridge:freezer, but this was not done, I had to take my medication earlier then normal because I could not keep it cold for the flight. I have emailed the hotel and have been asured that the reception staff will be made aware of the need to follow request.

2026-06-29 via Nuitee
K
Kieron solo_traveller gb
4
Pros:

Location and price. tbh. You get what you pay for. Ticks the boxes so we can't really moan about the minor failings.

Cons:

Size of bed, shower facilities and a dreadful attitude from the night desk at about 12.30pm. We had cleared collecting keys at this time earlier but he really wanted to do the passive aggressive, " well that was yesterday, I've got no record" whilst literally holding my late check in page with my address. 🙄🙄

2026-06-28 via Nuitee
R
Raymond solo_traveller im
8
Pros:

Nice place,comfy with windows and proper ventilation..such a good place

Cons:

Rooms numbers and sequencing confuses also doorways have to dooe stoppers so the old doors keep banging

2026-06-28 via Nuitee
K
Kakaz solo_traveller gb
10
Pros:

Beautifull clean and comfortable Hotel.

Cons:

Cleaness and Thankyou

2026-06-28 via Nuitee
K
Kakaz solo_traveller gb
10
2026-06-28 via Nuitee
N
Nobbs solo_traveller gb
10
2026-06-27 via Nuitee
A
Adam couple gb
8
2026-06-27 via Nuitee
S
Shahid extended_group pk
2
2026-06-27 via Nuitee
J
Jennifer solo_traveller gb
5
Pros:

The only thing I did like was the garden.

Cons:

The service from reception and from the bar
Very poor.

2026-06-27 via Nuitee