Europa Gatwick Hotel

Hotels
•
Britannia Hotels
6.3 (3536 reviews)
Balcombe Road, Maidenbower, Crawley , Crawley , GB

Paid
Children allowed

Facilities

WiFi available
Parking
Non-smoking rooms
Fitness center
Swimming pool
24-hour front desk
Heating
Family rooms
Garden
Lift / Elevator
See all facilities

Review Highlights

Pros:
Cozy atmosphere
Friendly staff
Convenient location
Comfortable rooms
Cons:
Dated facilities
Issues with cleanliness
Limited food options
Inconvenient amenities

Categories

Cleanliness
5.44
Several reviews mention issues with cleanliness and dated facilities.
Service
7.91
Positive remarks about staff friendliness and helpfulness.
Location
7.45
Convenient location near airport, appreciated by guests.
Room Quality
5.9
Rooms are described as comfortable but some are dated.
Amenities
5.43
Some amenities were insufficient or inconvenient.
Value for Money
6.89
Considered good value for the price offered.
Food and Beverage
4.94
Food options were limited and not very good.
Overall Experience
6.41
Overall satisfactory experience despite several shortcomings.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 19:37

Property Description

Modern Leisure Club and Restaurant

Europa Gatwick Hotel & Spa boasts a modern leisure club and restaurant, offering guests the perfect blend of relaxation and dining. Guests can unwind in the indoor heated swimming pool, sauna, and steam room, or stay active in the fully-equipped fitness center with professional instructors.

Picturesque Courtyard Garden

With a picturesque courtyard garden, guests at the hotel can enjoy a tranquil outdoor space away from the hustle and bustle. The views across the courtyard and fountain from the Mediterranean Restaurant create a serene dining experience for guests.

Convenient Location and Amenities

Located just a 10-minute drive from Gatwick Airport, Europa Gatwick Hotel & Spa provides easy access for travelers. The hotel offers spacious rooms with essential amenities like TV, tea/coffee making facilities, and private bathrooms. Additionally, guests can take advantage of the limited free WiFi and onsite paid parking.

Book your stay now at Europa Gatwick Hotel & Spa for a relaxing and convenient experience!

Important information:

Minors under 18 must be accompanied by parents or legal representatives.

Access to the indoor pool and spa carries an additional fee.

Guests traveling with pets will be required to pay GBP 10 per pet per night. A security deposit of GBP 25 is also required from guests traveling with pets upon arrival for incidentals. This deposit is fully refundable upon check-out and subject to a damage inspection of the accommodations.

Please note that parking is only available for overnight guests.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 10:00 AM
Airport code: LGW

Location

Guest Reviews

6.3
Based on 3536 reviews
Cleanliness: 5.44
Service: 7.91
Location: 7.45
Room Quality: 5.9
Amenities: 5.43
Value for Money: 6.89
Food and Beverage: 4.94
Overall Experience: 6.41
N
Nicholas • solo_traveller • gb
3
2026-09-19 • via Nuitee
M
Mahrie • solo_traveller • gb
7
2026-09-19 • via Nuitee
S
Scott • solo_traveller • gb
1
Pros:

The location was suitable for our requirements

Cons:

The room was small and cramped. The TV had no signal. Staff were rude. Bed was uncomfortable.

2026-09-19 • via Nuitee
D
Daniel • couple • gb
2
The staff was rude, and disrespectful and bossy. Would never come back,
Pros:

Nice area, parking was a struggle

Cons:

The bedroom was not good standard, no volume on the tv and spiders all over the ceiling, and plug/ light switches were hanging out the wall, no AC, and the thermostat and other stats are ripped of the wall. Overall, wouldn’t recommend and won’t come back

2026-09-19 • via Nuitee
K
Keith • solo_traveller • gb
8
Pros:

Only problem was parking

Cons:

Lack of parking spaces

2026-09-18 • via Nuitee
P
Pye • solo_traveller • gb
10
Pros:

Great staff and friendly staff great value for money . Will always go back . Love this hotel x

Cons:

Nothing

2026-09-18 • via Nuitee
E
Emily • couple • gb
1
2026-09-18 • via Nuitee
C
Cristiane • couple • gb
10
2026-09-18 • via Nuitee
C
Carol • couple • gb
10
Great value for a preflight stay
Pros:

We stayed the night before and early flight, and parked our car for a week. We did the twilight bag drop and then had a very nice steak meal, very reasonably priced. The room was very comfortable with tea & coffee facilities. We did not have time to use the spa, unfortunately. We used a taxi to get to/from Airport. There is a direct dial phone to the taxi company, and a fixed £24 each way fee including the £10 drop off fee for hotel guests.
Simple check in and all staff were polite and helpful.
Highly recommended

Cons:

The toilet sometimes didn't flush as the cistern did not refill very quickly.

2026-09-16 • via Nuitee
M
Maria • solo_traveller • gb
8
2026-09-16 • via Nuitee
J
JONATHAN • solo_traveller • gb
3
Tired, shabby and not at all worth the money paid.
Pros:

Average

Cons:

The 1st room was extremely damp and brought on my asthma. The 2nd room was an improvement but extremely dated..the bathroom was tatty, peeling paint and the shower temperature control didn’t work. Stuck on extremely hot setting.

2026-09-16 • via Nuitee
S
Steve • solo_traveller • gb
1
Miserable
Pros:

The hotels car park was filled with airport parking no space to park on arrival staff couldn’t care less. The room was tiny, bed very small and uncomfortable a security light outside the window lite the room all night it was like sleeping in daylight.

Cons:

I didn’t like much.

2026-09-16 • via Nuitee
I
Ida • solo_traveller • gb
10
2026-09-15 • via Nuitee
G
Gary • solo_traveller • gb
10
2026-09-15 • via Nuitee
S
Sharon • solo_traveller • gb
7
2026-09-15 • via Nuitee
J
Jan • couple • nl
7
2026-09-14 • via Nuitee
G
Guzman • solo_traveller • gb
1
Pros:

We just stayed there 3 hours, as half an hour before we decided to leave a old couple was able to access our room and telling me, that's their room the problem is they have the same room number like us just it have only lette c on thw end of the room number. Is not good when some customer can access others door. Very sad

2026-09-14 • via Nuitee
S
Sev • solo_traveller • gb
8
Pros:

I liked the location because it was near the airport.

2026-09-14 • via Nuitee
T
THIERRY • solo_traveller • fr
9
2026-09-14 • via Nuitee
T
THIERRY • solo_traveller • fr
9
Une bonne nuit a gatwick europa hotel
Pros:

Le confort de la chambre

Cons:

Difficile de trouver la chambre car les numéros ne se suivent pas

2026-09-14 • via Nuitee