Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Great, central location (close to events, downtown, airport/market)
Consistently praised staff and service (Jeffrey, Armando, bar team, Loyd)
Clean, modern and spacious rooms for most guests
Strong restaurant experience (Secco) and good bar/outdoor area
Convenient for events / convention center proximity
Cons:
Serious cleanliness incident(s) reported (cockroaches) and at least one missed housekeeping
No or limited breakfast and extra charges for coffee/cappuccino
Expensive and awkward parking (fees noted, $45; parking access through convention center)
Occasional operational issues (elevators broken, lockouts) and some check-in/internet failures

Categories

Cleanliness
6.8
Mixed signals: several guests describe clean rooms, but there are strong negative reports (two cockroaches in a room, at least one day a room not cleaned) that lower the score.
Service
9.6
Generally outstanding — multiple mentions of staff going above and beyond (Jeffrey, Armando, bar team, Loyd). Isolated service failures (difficult check-in/internet outage, unhelpful front desk response) noted but uncommon.
Location
9.3
Consistently praised as convenient and close to events, downtown/market and the airport; some logistical parking access complaints but location itself is a strong asset.
Room Quality
8.8
Rooms are often described as big, modern and comfortable; however isolated issues (pest sighting, occasional housekeeping lapse, one guest locked out due to elevator problems) temper the score.
Amenities
7.8
Mixed: good dining and a pleasant outside area/bar, but recurring negatives around parking logistics/fee and limited or paid breakfast options reduce the score.
Value for Money
7.5
Perceived as somewhat expensive by several guests — extra charges for parking and coffee/breakfast and unexpected fees lower value perception despite strong service and location.
Food and Beverage
9
Restaurant service receives high praise (named servers, Secco recommended); breakfast offering is criticized as limited/fee-based, producing an overall positive but not perfect score.
Overall Experience
10
Overall sentiment skews very positive for the majority: many guests call the stay 'amazing', praising staff, cleanliness, location and restaurant. A few severe isolated negatives exist, but most reviews describe an excellent stay.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:16

Property Description

Convenient Location and Amenities
Located adjacent to the San Jose McEnery Convention Center and just 5 km from Mineta San Jose International Airport, Hilton San Jose offers a prime spot for both business and leisure travelers. The hotel boasts a 24-hour business center, outdoor swimming pool, and a fully equipped fitness center for guests' convenience and relaxation.

Delicious Dining Options
Indulge in classic American dishes at the hotel's restaurant, Affinity, which serves breakfast, lunch, and dinner. Guests can also enjoy the convenience of room service for a cozy night in after a long day of work or sightseeing.

Comfortable Guestrooms
Unwind in the well-appointed guestrooms featuring coffee makers, refrigerators, luxurious beds with 250 thread-count linens, and down duvets. After a busy day, guests can look forward to a comfortable and rejuvenating stay at Hilton San Jose.

Book your stay now at Hilton San Jose for a seamless and enjoyable experience.

Important information:

You must show a valid photo ID and credit card upon check-in. Please note that all special requests cannot be guaranteed and are subject to availability upon check-in. Additional charges may apply.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: SJC

Location

Guest Reviews

8.6
Based on 458 reviews
Cleanliness: 6.8
Service: 9.6
Location: 9.3
Room Quality: 8.8
Amenities: 7.8
Value for Money: 7.5
Food and Beverage: 9
Overall Experience: 10
V
Visanny • solo_traveller • us
7
2026-10-26 • via Nuitee
M
Merica • solo_traveller • us
7
Pros:

Location is great.

Cons:

No breakfast and limited coffee. Had to pay $45 for parking

2026-10-22 • via Nuitee
A
Anthony • solo_traveller • us
8
I'll be back if I come back to San Jose
Pros:

Room was really nice and lobby and location of the hotel.

Cons:

Earlier check in and check out

2026-10-21 • via Nuitee
A
Ashley • couple • us
10
2026-10-20 • via Nuitee
J
jamie • couple • us
8
2026-10-19 • via Nuitee
M
Munoz • couple • us
10
2026-10-17 • via Nuitee
F
Francisco • family_with_children • mx
9
Pros:

Sound options for breakfast. Horario was incredible with us!

Cons:

One day our room wasn't cleaned

2026-10-10 • via Nuitee
P
Patrick • couple • de
8
2026-10-07 • via Nuitee
R
Ruiz • couple • us
10
Pros:

Muy tranquilo la habitación

Cons:

Nada

2026-09-19 • via Nuitee
R
Rose • couple • us
10
2026-09-10 • via Nuitee
C
Cindy • couple • us
1
Pros:

The property seemed nice and it was very close to the location I was going to. Got there and left right away as we were heading to a concert but after when we came back we saw 2 cockroaches in our room, I was disgusted and at that point it was late so there was no where for us to go. I could not sleep all night thinking there might be more around. We let the front desk know and they just refunded our parking which I was not happy about. I will never be staying here again.

2026-09-09 • via Nuitee
N
Nereyda • couple • us
10
2026-09-08 • via Nuitee
B
Bhim • couple • us
10
2026-09-07 • via Nuitee
K
Kenneth • couple • us
10
2026-09-07 • via Nuitee
S
Steve • couple • us
9
2026-09-05 • via Nuitee
S
Stefanie • family_with_children • us
8
2026-09-03 • via Nuitee
R
Robbie • solo_traveller • us
2
Good and bad
Pros:

Clean and close to my event

Cons:

I got locked out of my room and I had to walk up 17 floors because the elevators were broken

2026-08-24 • via Nuitee
S
Snehal • solo_traveller • us
10
2026-08-24 • via Nuitee
C
Cece • couple • us
7
2026-08-22 • via Nuitee
D
Diogo • couple • br
9
2026-08-20 • via Nuitee