Hotel Plaza del Arco - Monterrey

Hotels
•
The Q Project
7.3 (210 reviews)
Avenida Pino Suarez No 935 , Monterrey , mx

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Children allowed
Pets allowed

Facilities

WiFi available
Free WiFi
Air conditioning
24-hour front desk
Restaurant
Heating
Pets allowed
Lift / Elevator
Luggage storage
Meeting/banquet facilities
See all facilities

Review Highlights

Pros:
Buena ubicación
Desayuno agradable
Servicio atento
Cons:
Problemas de limpieza
Actitud del personal
Falta de mantenimiento

Categories

Cleanliness
5.1
Multiple reviews indicated issues with cleanliness, including bugs and unclean rooms.
Service
8.06
Some complaints about staff demeanor, but overall good service noted in several reviews.
Location
9.1
Consistently praised as very good and convenient.
Room Quality
6.06
Mixed reviews mentioning comfort but also issues like lack of maintenance and cleanliness.
Amenities
7.09
Average amenities with some mentioned deficiencies like limited parking.
Value for Money
7.55
Pricing acknowledged as fair, but concerns about quality may impact perceived value.
Food and Beverage
8.09
Positive feedback on breakfast experience.
Overall Experience
7.37
General sentiment is mixed but leans slightly positive based on location and amenities.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-20 04:59

Property Description

Welcome to Hotel Plaza del Arco – Monterrey!

Convenient Location: Situated just 2 blocks from Plaza del Arco square, our hotel offers easy access to the heart of Monterrey.

Comfortable Accommodations: Enjoy free Wi-Fi, cable TV, and individual climate control in every guest room for a relaxing stay.

Additional Amenities: Take advantage of our meeting rooms for business needs and make use of our laundry facilities for added convenience.

Book your stay at Hotel Plaza del Arco – Monterrey for a memorable experience!

Important information:

When traveling with pets, please note that an extra charge of 300 MXN per pet, per night applies.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Payment before arrival by bank transfer is required. The property will contact you after you book to provide instructions.
Guests under the age of 18 can only check in with a parent or official guardian.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: MTY

Property Policies

  • Parking

    No parking available.

  • Internet

    No internet access available.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Groups

    No special conditions apply for groups.

  • Children and extra bed policy

    Children ages 1 and older are allowed.
    Children from 1 year old to 11 years old stay for free when using an existing bed.
    Children from 12 years old to 17 years old stay for MXN 120 per person per night when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

7.3
Based on 210 reviews
Cleanliness: 5.1
Service: 8.06
Location: 9.1
Room Quality: 6.06
Amenities: 7.09
Value for Money: 7.55
Food and Beverage: 8.09
Overall Experience: 7.37
M
Mireya • solo_traveller • mx
7
Pros:

Ubicación

Cons:

No hay agua caliente
No hay buros para colocar accesorios personales

2026-07-17 • via Nuitee
C
Campillo • solo_traveller • mx
10
Pros:

La atención del personal, su ubicación.

2026-06-26 • via Nuitee
H
Hassen Hosni • solo_traveller • ch
7
Pros:

The proximity to the metro station cauthemoc

Cons:

The breakfast is not included although the rooms were expensive...

2026-06-23 • via Nuitee
K
Koichi • solo_traveller • jp
7
2026-06-22 • via Nuitee
H
Hassen Hosni • solo_traveller • ch
6
A hotel with friendly stuff but Less facilities
Pros:

I d like the hotel is close to cauthemoc metro station which connects 2 metro lines which makes it each to reach the MTY stadium or the Macroplaza and el barrio antigo....

Cons:

I didn t like the weak internet access ,the poor breakfast although the extra payment ....and the high price of accomodation
I didn tlike too The absence of the safe box and minifridge inside the rooms...

2026-06-16 • via Nuitee
R
ramos • solo_traveller • mx
1
Cons:

La atención de uno uno de los recepcionista era pesima, cuando estuve otras personas mas estan malestos por la atención que les dio y que en la aplicación marca menores hasta 17 y en el momento de llegar te cobran como persona extra a los niños de 12 años, es un gasto que no contemplas porque no te avisan

2026-05-18 • via Nuitee
M
michael • solo_traveller • us
10
2026-05-17 • via Nuitee
A
Aragon • family_with_children • mx
1
PÉSIMO HOTEL, NO LO RECOMIENDO PARA NADA!!!
Pros:

NADA, PÉSIMO HOTEL, ME RAYARON EL CARRO Y NADIE SE HIZO CARGO, QUE MAL HOTEL, NO VUELVO A HOSPEDARME AQUI

Cons:

PÉSIMO HOTEL, ME SALIÓ UNA CUCARACHA EN EL CUARTO, EL CLIMA SONABA HORRIBLE, NO TIENE ILUMINACIÓN LA HABITACIÓN, ME RAYARON EL CARRO Y NADIE SE HIZO CARGO, QUE MAL HOTEL, NO VUELVO A HOSPEDARME AQUI

2026-05-11 • via Nuitee
E
Erika • family_with_children • mx
1
Horrible
Cons:

Horrible tenia el cuarto lleno de cucarachas

2026-05-03 • via Nuitee
E
Ernestina • family_with_children • us
9
Pros:

La ubicacion.exelente

Cons:

Servicio al cuarto.

2026-04-16 • via Nuitee
J
Jose Gerardo • family_with_children • mx
10
2026-04-08 • via Nuitee
E
Ernestina • solo_traveller • us
6
Pros:

Fue justo lo que necesitaba.cercas de la central de autobuses.personal cordial.no mucha variedad en el desayuno.pero rico y comodo.

Cons:

Uno que otro cucaracho..no hay teléfono en el cuarto..habitaciones chicas para su precio.

2026-04-06 • via Nuitee
M
Martin David • extended_group • mx
7
Pros:

El lugar está bien por lo que se paga

Cons:

Tiene un aspecto retro y en ciertos lugares huele poquito a viejo

2026-03-31 • via Nuitee
J
JG • couple • mx
9
Pros:

Todo esta muy comodo

2026-02-13 • via Nuitee
F
Francisco Antonio • family_with_children • mx
9
2026-02-12 • via Nuitee
O
Ofelia Michel • family_with_children • mx
9
2026-01-21 • via Nuitee
A
ARTURO • solo_traveller • mx
10
Lindo lugar
Pros:

Muy buena ubicación y estancia, excelente servicio

2026-01-20 • via Nuitee
B
BRENDA • couple • mx
10
Viaje por temas de trabajo y aunque estuve por una noche, me encanto las habitaciones. El hotel, el
Pros:

Las habitaciones instalaciones el personal en general todo muy bien

Cons:

Todo me gustó.

2026-01-20 • via Nuitee
D
Diana • couple • mx
10
Una estancia comoda
Pros:

Lo que mas me gusto fueron las colchones comodos, el personal muy atento y amable. La ubicacion y el precio me parecieron muy bien. Volveria a reservar de nuevo

Cons:

Todo me gusto

2026-01-20 • via Nuitee
J
Jose Luis • solo_traveller • mx
8
Falta de fumigacion
Pros:

Ubicacion

Cons:

La habitacion estaba infestada de crias de cucarachas

2026-01-19 • via Nuitee