Arriva Hotel

Hotels
7.2 (8180 reviews)
55 Swinton Street , London , gb

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Children allowed

Facilities

WiFi available
Free WiFi
Non-smoking rooms
24-hour front desk
Heating
Family rooms
Garden
Lift / Elevator
Luggage storage
Express check-in/check-out
See all facilities

Review Highlights

Pros:
Cleanliness
Location
Good Service
Value for Money
Cons:
Room Size
Noise
Cleanliness Issues

Categories

Cleanliness
6.23
Some reviews mention that cleanliness was above average, but there were also complaints about towels not being clean.
Service
8.2
Staff were mentioned positively in several reviews, highlighting helpfulness and attentiveness.
Location
8.24
Multiple reviews praised the convenient location near train stations and city centers.
Room Quality
6.19
Rooms had issues such as being small, lacking pressure in showers, and being noisy.
Amenities
7.22
Basic amenities were available; however, improvements could be made as per various reviews.
Value for Money
7.68
Several reviews indicated that the price was reasonable for the offered services and location.
Food and Beverage
6.93
Not explicitly mentioned in reviews.
Overall Experience
6.9
The feelings were mixed, with positives about location and service, but negatives about room quality.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 03:33

Property Description

Central Location in London
Located in the heart of London, Arriva Hotel offers a convenient stay with easy access to major attractions and transportation hubs.

Comfortable Accommodation
The hotel provides well-equipped rooms with modern amenities including free WiFi, flat-screen TVs, and private bathrooms with complimentary toiletries, ensuring a comfortable stay for guests.

Multilingual Staff and Tour Desk
With a friendly and multilingual staff fluent in English, Spanish, Italian, and Romanian, guests can receive personalized assistance and recommendations. The tour desk also helps visitors make the most of their stay in London.

Book your stay at Arriva Hotel now to experience a comfortable and convenient accommodation in the vibrant city of London.

Important information:

Please note that for general bookings: Payment is taken on arrival.

Please note that for nonrefundable bookings: Payment is taken on the day of booking.

Please note that guests under the age of 18 has to be accompanied by an adult.

Please note that for all Flexible bookings, a pre-authorization is taken on the day of booking.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: LCY

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Children and extra bed policy

    Children ages 17 and older are allowed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

7.2
Based on 8180 reviews
Cleanliness: 6.23
Service: 8.2
Location: 8.24
Room Quality: 6.19
Amenities: 7.22
Value for Money: 7.68
Food and Beverage: 6.93
Overall Experience: 6.9
S
Sharon • couple • nl
7
Prima hotel op perfecte locatie.
Pros:

Top locatie voor een verblijf in London vlakbij St. Pancras.
Prima badkamer en ruim genoeg genoeg voor enkele nachten.

Cons:

Te warm. Helaas een onvoorziene hittegolf waar de gehele stad niet voor ingericht is. Ondanks de ventilator op de kamer, is het alsnog te warm (wat op andere accomodaties ook zou zijn geweest).
Als je langer dan drie nachten verblijft zou ik een iets ruimere kameroptie kiezen.

2026-06-27 • via Nuitee
S
Shady • solo_traveller • kw
2
Cons:

Arab receptionist is layer and cheated

2026-06-27 • via Nuitee
A
Andrew • solo_traveller • gb
3
Pros:

Location. Close to Central London.

Cons:

Shower was broken. Cold water was luke warm and came out of ths tap in a trickle.

2026-06-27 • via Nuitee
J
Jamie • couple • gb
10
2026-06-27 • via Nuitee
M
María Victoria • solo_traveller • ar
8
Una muy buena elección
Pros:

Elegí este hotel por su ubicación y superó mis expectativas. Había leído algunos comentarios preocupantes antes de viajar, pero mi experiencia fue completamente distinta: encontré todo muy limpio y cuidado.
La habitación y el baño eran pequeños, especialmente el baño, aunque para nosotros resultaron funcionales. Juego completo de toallas y la ducha buenísima .
Lo que más destaco es la atención del personal. Todos fueron muy amables y siempre estuvieron dispuestos a ayudar. Además, tuvimos la suerte de coincidir con Lucas, un argentino que trabaja allí y nos hizo sentir como en casa.
La ubicación es ideal para quienes viajan en tren y para viajar en metro a todos los puntos de interés y a los distintos barrios, ya que está a pocas cuadras de St. Pancras y King’s Cross. Caminamos incluso de noche por la zona y siempre nos sentimos seguros.
Lo que más me gustó: la limpieza, la atención y la ubicación.

Cons:

el baño puede resultar pequeño para personas de contextura grande y no había mucho espacio para “maniobrar” las valijas

2026-06-27 • via Nuitee
A
Abby • family_with_children • ch
10
2026-06-27 • via Nuitee
K
Karina • extended_group • gb
8
Pros:

The hotel was perfect for the price. The staff was very helpful and the facilities decent. The hotel room was clean and comfortable.

2026-06-27 • via Nuitee
D
Dylan • solo_traveller • au
7
2026-06-27 • via Nuitee
C
Chris • solo_traveller • gb
8
Good all round
Pros:

Great location
Comfortable room
Regular servicing

Cons:

It was exceptionally hot during the visit so fan was ok but air-conditioning would be ideal

2026-06-26 • via Nuitee
B
Birgit • solo_traveller • de
6
2026-06-26 • via Nuitee
A
Adrian • couple • gb
7
It served our purpose
Pros:

Close to railway stations Central for London

Cons:

Very small room a job to get around the bed

2026-06-26 • via Nuitee
H
Hugh • couple • us
7
2026-06-26 • via Nuitee
O
Oskar • solo_traveller • us
6
2026-06-26 • via Nuitee
B
Birgit • solo_traveller • de
7
Pros:

Sehr gute Lage und sehr freundliches Personal!
Für den Preis war alles in Ordnung und ausreichend wenn man nur übernachten möchte.

2026-06-26 • via Nuitee
C
cipriani • solo_traveller • fr
6
2026-06-26 • via Nuitee
N
Nga Fong • couple • hk
7
2026-06-26 • via Nuitee
J
john • couple • gb
6
Disappointing
Pros:

Location to major trains stations , staff both friendly and helpful

Cons:

Room didn't match promotional photos on booking.com, room cramped and dated , more like a youth hostel / bedsit rather than a hotel room, shower was adequate but poor shower quality and definitely no thrills

2026-06-25 • via Nuitee
R
Roberto • solo_traveller • it
10
Ottimo
Pros:

Staff gentile e disponibile. Possibilità di lasciare il bagaglio senza pagare nulla e di riprenderlo quando lo si vuole. Ottimo anche per più notti, la camera era pulita. Vi era anche l’asciugacapelli.

Cons:

Non c’è aria condizionata ma c’è il ventilatore.
Non c’è un frigo.

2026-06-25 • via Nuitee
M
Martina • couple • de
6
Für 1 - 2 Nächte okay
Pros:

• die Lage
• superfreundliches Personal 🫶🏻

Cons:

• im Zimmer war es extrem warm, bei Außentemperaturen über 30 Grad war es kaum auszuhalten und an Schlaf war fast nicht zu denken
• kaum Möglichkeit zum Lüften, es gab nur ein Fenster, welches man zu einem Viertel öffnen konnte.
• Zimmer und Nasszelle war recht klein und deutlich in die Jahre gekommen

2026-06-25 • via Nuitee
R
Raphaël • solo_traveller • fr
6
2026-06-25 • via Nuitee