Holiday Inn Express & Suites Jacksonville Airport by IHG

Hotels
•
Holiday Inn Express
8.4 (636 reviews)
1200 Airport Road , Jacksonville , US
+1 904-421-5000

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Business center
See all facilities

Review Highlights

Pros:
Helpful staff
Good location
Varied breakfast options
Comfortable beds
Cons:
Cleanliness issues
Room maintenance needed
Some rooms in disrepair

Categories

Cleanliness
7.36
Several reviews mention issues with cleanliness, including dirty rooms and maintenance problems.
Service
9.33
The staff is frequently noted as helpful and kind, enhancing the overall experience.
Location
9.37
The hotel is conveniently located close to the airport, which is a frequent positive mention.
Room Quality
7.82
Complaints about old room conditions and maintenance issues were common.
Amenities
8.35
Rooms included various amenities, but some were noted to be in disrepair.
Value for Money
7.81
Value perception varies based on room quality and additional complaints, but had some positive aspects.
Food and Beverage
8.86
Many guests enjoyed breakfast, with a variety of hot items and options.
Overall Experience
8.33
Mixed sentiments were present, balancing out between satisfactory and disappointing experiences.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 03:20

Property Description

Convenient Airport Transfer Services
Experience seamless travel with complimentary transfers to and from Jacksonville International Airport, just 4 km away.

Modern Amenities in Every Room
Enjoy a comfortable stay with a 32-inch flat-screen TV, microwave, and refrigerator in each room, along with convenient coffee-making facilities and a work desk.

Relaxation and Recreation
Unwind in the pool and hot tub, stay active in the fitness center, or catch up on work in the 24-hour business center.

Book your stay now at Holiday Inn Express Hotel and Suites Jacksonville Airport for a perfect blend of convenience and comfort!

Important information:

Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: JAX

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Door Width: 82
  • Entrance Leveled: Yes
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

8.4
Based on 636 reviews
Cleanliness: 7.36
Service: 9.33
Location: 9.37
Room Quality: 7.82
Amenities: 8.35
Value for Money: 7.81
Food and Beverage: 8.86
Overall Experience: 8.33
A
Alisha • family_with_children • us
5
It was good just the sofa sleeper was uncomfortable and not enough towels in the restroom
Pros:

It was very clean and smelled great

Cons:

The sofa sleeper could have had a better mattress the springs were almost showing and they didn’t provide cover for the sofa had to ask for them and didn’t have enough rags or towels

2026-08-31 • via Nuitee
B
Brian • couple • us
9
Pros:

Did not eat breakfast, had to leave real early to catch flight.

2026-08-27 • via Nuitee
D
Diane • couple • us
10
Pros:

Very nice location and beautiful accommodations

2026-08-09 • via Nuitee
G
GoBills17 • solo_traveller • us
10
Pros:

Great location!

Cons:

The bed was too hard for my liking.

2026-08-04 • via Nuitee
J
Jane • solo_traveller • us
10
2026-07-11 • via Nuitee
H
Heather • couple • us
10
2026-07-06 • via Nuitee
S
selena • solo_traveller • us
10
Pros:

It was clean and staff was nice

Cons:

N/a

2026-06-28 • via Nuitee
S
selena • solo_traveller • us
10
Pros:

Clean and staff was great would highly recommend

Cons:

N/A

2026-06-21 • via Nuitee
I
Ian • solo_traveller • us
10
2026-06-07 • via Nuitee
T
Takesha • solo_traveller • us
10
2026-06-07 • via Nuitee
N
Nolan • family_with_children • us
8
2026-05-28 • via Nuitee
L
latonia • extended_group • us
10
Peaceful
Pros:

The breakfast was outstanding every thing was hot and fresh and plentiful...

Cons:

The hot tub was not working ...

2026-05-21 • via Nuitee
V
Vince • couple • ca
10
2026-05-19 • via Nuitee
R
Reita • couple • us
5
Hotel needs to be renovated.
Pros:

I picked this hotel based on location and convenience to my daughter’s house.

Cons:

There was mold and rust in the shower. The toilet clogged. People were talking near the pool (echoing sounds) well after 10pm. There was no guide for the TV.

2026-05-14 • via Nuitee
D
Dariah • solo_traveller • us
10
My stay was very nice and relaxing. Will be willing to do it again.
Pros:

Very quite and relaxing

Cons:

N/A

2026-05-13 • via Nuitee
A
Abbie • solo_traveller • us
10
Holiday Inn Success!
Pros:

The pool and jacuzzi were well maintained. Breakfast was delicious.

Cons:

There was some type of road construction that made it difficult to enter and leave the property.

2026-04-23 • via Nuitee
C
Canace • family_with_children • us
8
2026-04-18 • via Nuitee
F
Faith • family_with_children • us
10
2026-04-18 • via Nuitee
D
Dianna • solo_traveller • us
3
Cons:

Lack of hot water, the ac barely worked. Cable was horrible.

2026-04-18 • via Nuitee
T
Tahisha • couple • us
7
2026-04-15 • via Nuitee