Hotel Ilunion Mérida Palace

Hotels
•
Ilunion Hotels
8.9 (7940 reviews)
Plaza de España, 19 , Merida , es

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Children allowed
Pets allowed

Facilities

Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
Family rooms
Pets allowed
See all facilities

Review Highlights

Pros:
Excellent location
Friendly and attentive service
Spacious rooms
Delicious breakfast
Cons:
Odor issues in some rooms
Minor maintenance concerns

Categories

Cleanliness
8.41
Room cleanliness was noted to have some issues with odors.
Service
9.38
Overall, the service was consistently praised as very attentive and friendly.
Location
9.22
The location is excellent according to multiple reviews.
Room Quality
8.67
Rooms are spacious and generally comfortable with some minor issues.
Amenities
8.7
Amenities are satisfactory but could benefit from some updates.
Value for Money
8.66
Value is decent but some guests mentioned concerns over pricing.
Food and Beverage
9.21
Breakfast offerings received delightful reviews.
Overall Experience
8.98
A generally positive experience with some room for improvement.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-12 09:05

Property Description

Historic Elegance and Modern Comforts

Rooftop Terrace with City Views
Enjoy the stunning city views from our rooftop terrace, complete with a seasonal pool for a refreshing dip.

Accessible Luxury
Our hotel is fully adapted for guests with reduced mobility, including rooms for those with auditory and visual impairment. Your comfort is our priority.

Cultural Experience and Wellness
Immerse yourself in the rich history of Mérida with attractions like the Roman Amphitheatre, then unwind in our gym, sauna, or peaceful courtyards.

Book your stay at Hotel Mérida Palace for a perfect blend of luxury, history, and comfort.

Important information:

When booking more than 9 rooms, different payment and cancellation policies and additional supplements may apply.

Please note that guests must present the credit card used to make the reservation on arrival. If you are not the owner of the credit card used to make the reservation, please contact the property in advance.

We allow pets, we allow all kind of pets under availability with the hotel. Supplements apply per night. Guests should contact the hotel to check and confirm availability of these types of rooms. Once in the establishment, guests will receive the access regulations, which they must read and approve

Please note that pets will incur an additional charge of EUR 35 per night, per pet.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: BJZ

Property Policies

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 11 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Parking

    Public parking is possible at a location nearby (reservation is not needed) and costs EUR 25 per day.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Guest Reviews

8.9
Based on 7940 reviews
Cleanliness: 8.41
Service: 9.38
Location: 9.22
Room Quality: 8.67
Amenities: 8.7
Value for Money: 8.66
Food and Beverage: 9.21
Overall Experience: 8.98
N
Nieves • solo_traveller • es
9
Pros:

En realidad nos gustó todo. Muy bien situado y buena relacón calidad previo.

2026-06-20 • via Nuitee
H
halya • solo_traveller • fr
8
Pros:

Très bel hôtel. Mobilier de qualité. Excellente literie

Cons:

Déçue d être logée sous les combles au 3e étage!
Climatisation inexistante dans les couloirs !!
Reception TV tres mauvaise aucune chaine française
Je m attendais à mieux pour un 5 étoiles dommage!

2026-06-20 • via Nuitee
I
Inmaculada • family_with_children • es
8
Pros:

Ubicación perfecta y personal muy atento

Cons:

No había gel de baño ni jabón
Hubo que llamar para su reposición

2026-06-20 • via Nuitee
A
antonio jesus • solo_traveller • es
10
2026-06-20 • via Nuitee
S
Suárez Serrano • solo_traveller • es
9
2026-06-20 • via Nuitee
S
Steve • solo_traveller • ch
6
Pros:

L'emplacement, le voiturier très sympathique

Cons:

L'accueil
Le restaurant, très mauvais le soir. Déjeuner moyen

2026-06-20 • via Nuitee
M
Miguel • solo_traveller • pt
9
2026-06-19 • via Nuitee
E
elisabetta • couple • it
10
Pros:

Posizione centrale, ottimo servizio location d’epoca

2026-06-19 • via Nuitee
M
Maria • couple • es
10
Delicioso
Pros:

La habitación, la cama, la limpieza y la ubicación

Cons:

Todo perfecto

2026-06-19 • via Nuitee
K
Kresimir • family_with_children • hr
10
2026-06-19 • via Nuitee
N
Nicholas • solo_traveller • ie
9
Pros:

Nice location
Easy to find
Lovely atmosphere

Cons:

Gym is poor

2026-06-19 • via Nuitee
R
RAJESH • extended_group • us
10
Wonderful stay!! Reception and breakfast folks were awesome.
Pros:

Could walk around everywhere

2026-06-19 • via Nuitee
S
Sequeira • couple • pt
9
2026-06-19 • via Nuitee
M
Mireia • solo_traveller • es
10
Pros:

La situación y el trato de los trabajadores hacia nuestro perro. Nos dejaron desayunar en una zona con el perro.

Cons:

Nada

2026-06-19 • via Nuitee
E
Emiliano • couple • es
9
Buena y satisfactoria vivencia.
Pros:

Yá solo ver las instalaciones sorprende, hospitalidad y gentileza un diez

Cons:

Satisfacción total.

2026-06-18 • via Nuitee
W
Werner • couple • at
5
Das die Direktion - Management hier nicht eingegriffen hat, sondern ich als Gast mich einbringen....
Pros:

Ambiente des Hotels, die Lage, Empfangsbereich sehr schön gestaltet, Auto wird vom Concierge Service in die Parkgarage überstellt. Geplant war, die Tage in Merida zu genießen, Kultur die schöne Landschaft. Fand jedoch ein jähes Ende.

Cons:

Anreise Samstags, sehr warm 38 Grad, Empfangshalle wirkt ruhig und gut gekühlt, Leider wurden wir um 22.30 durch extremen Lärm, Pfiffe, Gejohle, Schreie und Party im offenen Stiegenaufgang gestört. Anruf bei der Rezeption die mir erklärt, JA man wisse davon, Yes we know, but they will leave soon, was nur teilweise erfolgte da so wohl im Stiegenaufgang als auch im Nebenraum (wir hatten Superior Doppel- Zweibett Zimmer gebucht) die Party weiterging. Wir fühlten uns nicht mehr sicher und der Lärmpegel sich zunehmend aufbauten. Um 00:50 erfolgte ein weiterer Anruf bei der Rezeption da die Party und TV weiterging. Lösung Abreise am folgenden Tag, denn noch NIE habe ich derartige Zustände in einem 5 Stern Hotel erlebt. Stellen Sie sich vor, Sie buchen ein 5 Stern Hotel und am Gang, Stiegenaufgang - 1. Stock - wird Party gefeiert, Rezeption weiß das, aber erst nach Intervention des Gastes sieht man sich veranlasst einzuschreiten.
Da die Buchung für 3 Nächte erfolgte, fordere ich das Management vom Hotel auf, mir die Kosten für die nicht konsumierten 2 Nächte zu refundieren. Die Verbindungstür zu den beiden Superior Doppel-Zweibett Zimmer ist nicht Akustik isoliert, somit hören man jedes Wort, den Fernseher usw.

2026-06-18 • via Nuitee
M
Mustafa • extended_group • tr
9
2026-06-18 • via Nuitee
B
Beatriz • solo_traveller • es
9
2026-06-18 • via Nuitee
E
Emma • solo_traveller • es
9
2026-06-17 • via Nuitee
R
Roberto • couple • es
10
Fantástico
Pros:

El edificio

2026-06-17 • via Nuitee