Holiday Inn Express Kansas City - at the Legends! by IHG

Hotels
•
Holiday Inn Express
7.8 (359 reviews)
1931 Prairie Crossing/Parallel , Kansas City , US
+1 913-328-1024

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Business center
See all facilities

Review Highlights

Pros:
Cleanliness and well-maintained rooms
Comfortable beds
Helpful and courteous staff (front desk, housekeeping, breakfast)
Convenient location near mall/outlets/Walmart/attractions
Good/varied breakfast with useful equipment and grab-and-go options
Spacious, updated/modern rooms
Nice pool area (when clean)
Easy check-in
Cons:
Hot tub issues (not hot or not working)
Pool area cleanliness concerns (hair/bugs reported)
Inconsistent breakfast service or cold/undercooked items on some days
Room maintenance problems (stained couch, bathtub repair needed, key cards failing, no in-room coffee maker)
Noisy AC in at least one room
Price/value complaints (large rate increases, surcharge/refund issues)
Front desk absence when needed reported
Breakfast area stocking/cleanliness inconsistent between days

Categories

Cleanliness
8.5
Multiple guests praised cleanliness and housekeeping; a few isolated issues noted (stained couch, breakfast-area cleanliness dip, hair/bugs reported near pool).
Service
8.8
Frequent compliments for friendly/helpful front desk and courteous breakfast/housekeeping staff; occasional report of front desk unavailable when needed.
Location
8.5
Several mentions of excellent location (close to mall/outlets/Walmart and attractions) and convenient for guests' needs; one minor comment on location but overall positive.
Room Quality
7.3
Rooms described as spacious, comfortable beds and updated/modern; some maintenance/amenity issues (stained couch, bathtub needing repair, no in-room coffee maker, noisy AC, key cards malfunctioned).
Amenities
7
Pool and hot tub are appreciated, but hot tub issues and pool cleanliness concerns were reported; breakfast service equipment noted as modern and useful.
Value for Money
6.5
Several complaints about pricing (large rate jump, pricey during events) and an unrefunded surcharge; some guests felt pricing did not always match expectations.
Food and Beverage
8
Many guests praised the breakfast (variety, quality, grab-and-go options); a few noted cold or undercooked items and inconsistent stocking/cleanliness on a second morning.
Overall Experience
7.8
Majority of stays described as enjoyable, comfortable, and would return; several specific negatives temper the experience (amenity/maintenance and occasional service lapses).
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:15

Property Description

Convenient Location and Shopping

Located across from the Legends Shopping Mall, our Kansas City hotel off Interstate 435 offers a prime spot for shopping enthusiasts. Explore the mall at your leisure and enjoy the convenience of nearby dining options.

Relaxation and Recreation

Unwind in our indoor pool or kick back in the cozy seating area in the lobby. For those looking to stay active, our hotel features a small gym for your convenience. Whether you seek relaxation or recreation, we have you covered.

Comfortable Rooms and Amenities

Enjoy spacious rooms with vibrant walls, cable TV, work desk, and coffee facilities. Stay connected with free WiFi throughout the property. Our business center ensures you stay productive during your stay.

Book your stay at Holiday Inn Express - Village West for a perfect blend of comfort and convenience.

Important information:

Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: MCI

Location

Guest Reviews

7.8
Based on 359 reviews
Cleanliness: 8.5
Service: 8.8
Location: 8.5
Room Quality: 7.3
Amenities: 7
Value for Money: 6.5
Food and Beverage: 8
Overall Experience: 7.8
P
Pedro • couple • us
10
Great!
2026-10-31 • via Nuitee
J
Jennifer • family_with_children • us
10
It was very comfortable and enjoyable
Pros:

Area
Cleanliness

2026-10-30 • via Nuitee
J
Jalisa • couple • us
8
2026-10-14 • via Nuitee
S
Sandra • couple • us
8
Pros:

Had a hard time getting to it but once there it was fine.

2026-10-13 • via Nuitee
K
Karen • solo_traveller • us
8
2026-10-07 • via Nuitee
L
Latisa • couple • us
9
2026-09-19 • via Nuitee
J
Jennifer • family_with_children • us
8
2026-09-18 • via Nuitee
J
Jeff • couple • us
9
We had asked for a handicap room but didn’t get one. A disappointment .
2026-09-17 • via Nuitee
P
Patricia • couple • us
9
I appreciated them letting us in our room early to accommodate us.
Pros:

It was a good location for what we needed,

2026-09-16 • via Nuitee
D
Danielle • family_with_children • us
10
2026-09-14 • via Nuitee
P
Paula • solo_traveller • us
10
Will be back
Pros:

Clean

Cons:

Nothing

2026-09-13 • via Nuitee
B
Beatrice • solo_traveller • us
9
Pros:

Clean room, comfortable beds, nice staff, nice pool.

Cons:

Hot tub not close to being hot. Room cards not working the second day there. Condensation on a vent above table near breakfast area. The second day at breakfast the area was not as clean as the day before, nor stocked. Different person each day.

2026-09-11 • via Nuitee
J
Josh • couple • us
9
Pros:

We left before breakfast but my boyfriend those the coffee was great. The room was much bigger then we thought.

Cons:

In the little private living room the couch had a big stain on it, we decided not to use that room.

2026-09-06 • via Nuitee
T
The Forbis' • extended_group • us
10
2026-08-31 • via Nuitee
J
Juli • couple • us
10
Great staff, clean and close to attractions.
Pros:

Close to the mall

2026-08-29 • via Nuitee
J
Janet • solo_traveller • us
10
Great Hotel
Pros:

Clean, check in was easy, staff very helpful. Grounds well maintained. Ease of access to where we were going. Would book again.

Cons:

Nothing.

2026-08-28 • via Nuitee
E
Erika • solo_traveller • us
3
I want a refund
Pros:

The availability

Cons:

The hot tub was not working
Hair and bugs were in and out of the pool area
Front desk employee was no where to be found when needed
The ac kept me up all night because of the noise.

2026-08-25 • via Nuitee
A
Amelia • solo_traveller • us
10
2026-08-25 • via Nuitee
D
Debra • couple • us
1
2026-08-18 • via Nuitee
B
Brittney • family_with_children • us
10
My stay was amazing and felt like home away from home.
Pros:

Housekeeping did an amazing job in my room, front desk staff and breakfast staff were so courteous, breakfast was very good! Such a nice stay during a long and stressful trip and wish I could have stayed longer!

Cons:

N/A

2026-08-17 • via Nuitee