Hotel Arcadia

Hotels
7.9 (2652 reviews)
Via Alamanni 35 (Black) , Florence , IT

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Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Room service
Heating
Terrace
Family rooms
Lift / Elevator
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Review Highlights

Pros:
Excellent location near train/tram and close to city center
Friendly, helpful staff (several mentions of Emanuel/Emanuelle)
Good value for money and suitable for groups/transit stays
Rooms cool/air-conditioned and generally clean
Free/ample breakfast reported by some guests
Cons:
Serious elevator incident reported (safety and smell issue) and limited elevator/stair access concerns
Inconsistent breakfast quality (stale or poorly replenished items)
Worn mattress and some bedding cleanliness issues reported
Hotel frontage/signage inconspicuous — hard to find entrance
Limited amenities (missing small items like toaster) and occasional comfort issues (AC direction)

Categories

Cleanliness
7.5
Generally described as clean and well maintained by multiple guests, but there are serious isolated issues (dirty/smelly blankets, mattress concerns, and one report of sewage smell in the elevator area).
Service
9
Staff repeatedly praised (Emanuel/Emanuelle and others described as friendly, helpful and accommodating), though one review reports an unhelpful response during an elevator emergency.
Location
9
Consistently noted as excellent and very close to train/tram/center; only minor negatives are that the frontage/sign is inconspicuous and the entrance can be easy to miss.
Room Quality
7.2
Rooms described as adequate, cooled well and acceptable for the price, but some guests reported worn mattresses and AC positioning issues affecting comfort.
Amenities
6.8
Basic amenities noted (e.g., elevator, free breakfast), but the elevator incident and missing small items (toaster) and limited facilities lower this score.
Value for Money
8.9
Multiple guests explicitly mention good value/quality-price ratio and satisfaction given the price, especially for groups and transit stays.
Food and Beverage
6.8
Mixed feedback: several guests enjoyed an extensive breakfast, but there are multiple complaints about poor/inconsistently replenished or stale items and generally weak breakfast on some days.
Overall Experience
8
Overall positive for convenience, staff and value, with some negative outliers (notably the elevator incident and occasional cleanliness/comfort issues) that temper the experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-08-11 23:40

Property Description

Prime Location near Santa Maria Novella Station
Hotel Arcadia, just 100 metres from Santa Maria Novella Station, offers convenience and accessibility to its guests. Within walking distance to Fortezza da Basso Convention Centre, this modern hotel is ideal for both business and leisure travelers.

Modern Amenities for Comfort
Renovated in 2013, Hotel Arcadia provides guests with updated rooms featuring remote-controlled air conditioning, LCD TV, and a luxurious Carrara marble bathroom. The well-stocked minibar ensures a comfortable stay, while the 24-hour reception and bar cater to guests' needs at all times.

Explore Florence with Ease
Conveniently located near transport links, guests can easily explore Florence's attractions, including the iconic Florence Cathedral. With buses running frequently from the station, discovering the historic center is hassle-free.

Experience comfort and convenience at Hotel Arcadia - book your stay now!

Important information:

A surcharge of EUR 50 applies for arrivals after check-in hours. All requests for late arrival are subject to confirmation by the property.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: FLR

Location

Guest Reviews

7.9
Based on 2652 reviews
Cleanliness: 7.5
Service: 9
Location: 9
Room Quality: 7.2
Amenities: 6.8
Value for Money: 8.9
Food and Beverage: 6.8
Overall Experience: 8
G
Goutami • couple • no
10
Pros:

Delicious breakfast with a beautiful view from the breakfast room! 😊 The location was very good. Most tourist attractions, including the Duomo, are within walking distance.

2026-09-17 • via Nuitee
H
Hazel 🧘🏽‍♀️✈️ • solo_traveller • cr
9
Pros:

El recepcionista fue muy amable, excelente su servicio.

2026-09-17 • via Nuitee
D
De Mena • solo_traveller • es
7
Pros:

Limpieza

Cons:

La escalera y el ascensor de acceso al piso del hotel

2026-09-17 • via Nuitee
C
CATIA • couple • pt
8
Pros:

Limpeza e empregados

2026-09-16 • via Nuitee
D
Dalmonego • solo_traveller • it
8
Pros:

tutto

Cons:

la zona intorno all'hotel ma non è una decisione loro

2026-09-15 • via Nuitee
P
Pierpaolo • couple • it
9
2026-09-14 • via Nuitee
S
Steve Robert • solo_traveller • ch
8
Semplice, pratico e con un buon rapporto qualità-prezzo.
Pros:

Un hotel semplice e pratico, con un buon rapporto qualità-prezzo. La posizione è molto comoda soprattutto per chi deve prendere treni o autobus, essendo vicino alla stazione.
La mia camera era essenziale e affacciava su un cortile interno, quindi l’atmosfera era piuttosto sobria, ma per una notte di passaggio aveva tutto ciò di cui avevo bisogno. Nel complesso, una soluzione semplice e conveniente per un breve soggiorno a Firenze.

2026-09-14 • via Nuitee
K
Karen • couple • gb
9
Great
Pros:

Lovely staff and very comfortable

Cons:

Nothing - please don't be put off by entrance ( hotel is second floor on block ) once on floor exceptional quality

2026-09-14 • via Nuitee
O
Omaima • solo_traveller • it
10
2026-09-13 • via Nuitee
S
Sarah • couple • nz
7
2026-09-13 • via Nuitee
J
Jose Antonio • family_with_children • cl
3
Decepcionante, no cumplió espectativa
Pros:

Desayuno bueno

Cons:

Baño con olor a desagüe, ducha de difícil acceso, toallas viejas y gastadas, almohada pésima, sin relleno.

2026-09-13 • via Nuitee
C
Claudia • couple • it
9
Viaggio di lavoro perfetto
Pros:

Pulizia, camera confortevole e personale gentile. Dovevamo partire presto e lo staff ci ha preparato la colazione da portare via. Davvero gentili e premurosi.

2026-09-13 • via Nuitee
S
Surain • couple • lk
8
Good
Pros:

Rooms clean and friendly staff

Cons:

Very hard to find entrance , it’s not looks like hotel , elevator so small

2026-09-13 • via Nuitee
A
Amato • couple • it
9
2026-09-13 • via Nuitee
A
Ana • family_with_children • nz
7
Pros:

The staff were great. Hotel is very close to the train station. Breakfast was ok. We were expecting more after seeing the photos at Booking.com

Cons:

Breakfast was poor.

2026-09-11 • via Nuitee
G
Gernot • solo_traveller • de
7
Pros:

Nettes Personal, großer Pool

Cons:

Zimmer sind schon recht alt

2026-09-10 • via Nuitee
Надежда • solo_traveller • ru
10
2026-09-10 • via Nuitee
F
Fernando Antonio • couple • es
10
Excelente calidad-precio
Pros:

Muy buena atención al cliente y las habitaciones están muy bien (limpias y ordenadas).

2026-09-10 • via Nuitee
K
Kula • couple • tr
7
2026-09-09 • via Nuitee
D
Daniel • couple • se
7
2026-09-09 • via Nuitee