Hotel Bojatours

Llegamos 1h y media después de la hora inicial del chek-in y aun no habían acabado de limpiar la habitación; entramos y estaba la señora de la limpieza. Además del ascensor roto.

No lift as it’s heavy to carry our luggages

Everything about the hotel was not up to standard

Salle de bains très petite

Defekter Aufzug
Das Hotelzimmer war extrem dreckig

the cleaning could be better. Some items need updating and repairs, especially in the bathroom.

The beds where

Отель требует ремонта

I had reserved and specifically selected a single-bed room in advance, but when I arrived, I was told that my room had been given to another guest due to overbooking. Instead, I was assigned a completely different room with two separate beds. When I pointed out that this made no sense since I had booked well in advance, the staff simply said there was nothing they could do because they had overbooked the hotel. In other words, the room I had carefully chosen was given to someone else.

I stayed at this hotel for two nights, and the overall cleanliness was unacceptable. The first room I was given had stained bed linens, which was very unpleasant. The second room was no better—the curtains didn’t even have sheer panels, so the house directly across the street had a clear view into the entire room, leaving me with no privacy at all.

The payment process was also frustrating because their card terminals were outdated, making it difficult to complete the payment. If you make the mistake of staying here, I strongly recommend bringing cash with you.

Overall, the staff showed no willingness to solve problems or provide proper customer service. They gave away the room I had reserved and justified it by blaming overbooking, then expected me to accept a completely different room. The hotel was so dirty that I didn’t even feel comfortable taking a shower.

I would give this hotel zero stars if I could. I do not recommend staying here.

I had reserved and specifically selected a single-bed room in advance, but when I arrived, I was told that my room had been given to another guest due to overbooking. Instead, I was assigned a completely different room with two separate beds. When I pointed out that this made no sense since I had booked well in advance, the staff simply said there was nothing they could do because they had overbooked the hotel. In other words, the room I had carefully chosen was given to someone else.

I stayed at this hotel for two nights, and the overall cleanliness was unacceptable. The first room I was given had stained bed linens, which was very unpleasant. The second room was no better—the curtains didn’t even have sheer panels, so the house directly across the street had a clear view into the entire room, leaving me with no privacy at all.

The payment process was also frustrating because their card terminals were outdated, making it difficult to complete the payment. If you make the mistake of staying here, I strongly recommend bringing cash with you.

Overall, the staff showed no willingness to solve problems or provide proper customer service. They gave away the room I had reserved and justified it by blaming overbooking, then expected me to accept a completely different room. The hotel was so dirty that I didn’t even feel comfortable taking a shower.

I would give this hotel zero stars if I could. I do not recommend staying here.