MainStay Suites Roanoke Airport

Hotels
•
Main Stay Suites
8 (301 reviews)
5080 Valley View Boulevard , Roanoke , US
+1 540-527-3030

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Business center
Heating
Family rooms
See all facilities

Review Highlights

Pros:
Friendly, patient staff
Convenient, safe location
Spacious rooms with comfortable beds
In-room kitchens and large refrigerators
Plenty of parking
Good shower water pressure and effective AC
Early check-in accommodated
Outside outlet available for food truck
Cons:
Seriously soiled/dirty carpet and strong mildew/smoke odors
Bathroom plumbing issues (sink not draining, faulty toilet)
No breakfast offered
Limited cutlery/flatware for larger groups
Some furniture in disrepair (peeling upholstery, broken recliner)
Occasional long check-in wait (staff illness incident)
Rooms sometimes smelled stale or like pets/smoke
No soap provided in shower/kitchen areas

Categories

Cleanliness
4
Multiple guests reported seriously soiled/dirty carpet, strong mildew and smoke odors, and some rooms smelled stale; several plumbing/fixture cleanliness issues (toilet/sink problems) reduced perceived cleanliness significantly.
Service
10
Staff repeatedly described as friendly, polite and helpful (early check-in accommodated, especially praised front-desk interactions); one isolated negative incident (night clerk ill causing long wait) but overall service sentiment is strongly positive.
Location
10
Location repeatedly called convenient, accessible and easy to find; guests noted it felt safe and was a helpful feature for their stays.
Room Quality
8.5
Rooms described as spacious with comfortable beds, good water pressure and effective AC; some issues noted (peeling chair covering, reclining chair not working, and in one accessible unit a severely faulty toilet) making quality variable.
Amenities
8
Kitchens, large refrigerators, parking, and outlets praised; however limited cutlery/flatware for larger groups and absence of provided shower/kitchen soap and no printed TV guide were noted as shortcomings.
Value for Money
7.5
Several guests called it good value given room size and amenities; at least one guest experienced an unexpected large price increase and delays at check-in which negatively impacted perceived value.
Food and Beverage
7
No breakfast offered and limited kitchen tableware were recurring points; lack of breakfast was noted but not a major complaint by some guests.
Overall Experience
9
Mixed but generally positive overall: strong staff and location plus roomy, comfortable rooms for many stayed; however significant cleanliness/odor and isolated plumbing/accessibility failures caused serious negative experiences for some guests.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:15

Property Description

Modern Comfort and Convenience

Convenient Location and Amenities

Complimentary Services and Facilities

Experience modern comfort and convenience at MainStay Suites Airport in Roanoke. Situated just a short distance from popular attractions like Civic Center and Science Museum of Western Virginia Hopkins Planetarium, our hotel offers air-conditioned rooms with a shared lounge. Enjoy the convenience of a kitchen in select rooms, along with free WiFi and parking. Take advantage of our business center, sun terrace, and 24-hour front desk. With easy access to Roanoke Airport, your stay with us will be stress-free and enjoyable. Book now for a memorable experience at MainStay Suites Airport.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: ROA

Location

Guest Reviews

8
Based on 301 reviews
Cleanliness: 4
Service: 10
Location: 10
Room Quality: 8.5
Amenities: 8
Value for Money: 7.5
Food and Beverage: 7
Overall Experience: 9
E
elizabeth • solo_traveller • us
6
This place is great but the seriously soiled carpet made it almost impossible to breathe unless i put the thermostat at
Pros:

Location, kitchen, breakfast. Etc

Cons:

Carpet was disgusting. Smell made it hard to breathe

2026-10-29 • via Nuitee
林 • family_with_children • tw
9
2026-10-28 • via Nuitee
M
Merrick Ward • family_with_children • us
8
2026-10-27 • via Nuitee
B
Britney • couple • us
10
2026-10-26 • via Nuitee
K
Keri • family_with_children • us
7
Not terrible, Just Okay
Pros:

The staff were friendly, they let us check in early whiche we appreciated. The kitchen area was decent and the space was good. It was decently clean.

Cons:

The halls smelled like smoke very strongly. So much so that when you opened your door it came into your room. The bathroom sink didn't drain and the room was just a little stale.

2026-10-26 • via Nuitee
A
Albert • couple • us
8
Good value, just know there's no breakfast and cutlery/flatware/soap is limited
Pros:

Clean and very spacious room, comfortable king bed, plenty of power outlets at nightstands on both sides of the bed, very good water pressure in the shower with plenty of hot water, air conditioning was effective and not loud, large refrigerator and freezer that was very clean, plenty of parking available, convenient and accessible location that looked very safe.

Cons:

There is no soap provided in the shower nor the kitchen (but there is at the bathroom sink, and I presume they'd provide more if you ask), 2) only two sets of cutlery, glassware and dishware in the kitchen for a room that can accommodate more than two people, 3) covering has peeled-off the headrest of the high-backed chair chair in the main area (which was pretty comfortable), 4) no printed TV channel guide and unclear if a channel listing was available on the TV. Mildly surprised that no breakfast items were offered, but this is not a big negative since most hotel breakfasts are unremarkable.

2026-10-19 • via Nuitee
H
Hickman • extended_group • us
7
Handicapped room had disturbing issues.
Pros:

Location was good and not hard to find- followed directions.

Cons:

Handicap accessible suite but the fan in both bathrooms didn’t work and one of the
bathrooms had an unusable toilet that couldn’t be used. The toilet wasn’t properly seated and sealed into the floor. It rocked if you sat down and when flushed suspicious water came out on the floor from where the toilet was supposed to be attached. Had 5 that needed a place to sleep so we have to keep the room and not use that bathroom.

2026-10-19 • via Nuitee
C
Chalaopak • family_with_children • us
9
Pros:

Clean

Cons:

Bathroom water faucet

2026-10-18 • via Nuitee
K
Kieran • couple • us
10
2026-10-18 • via Nuitee
J
Jeff • solo_traveller • us
10
2026-10-12 • via Nuitee
P
Piper • family_with_children • us
5
Not a stay I would like to repeat.
Pros:

The room was fine. It was big with two queen beds.

Cons:

I was only going to be on the property for four hours, so the $80 price I thought I was booking online was fine. I got to the property and it was $179. The night clerk was not feeling good so I had to wait for over an hour to get checked into my room. By the time I was able to get into my room and get settled, I got two hours of rest (I won't call it sleep) before I had to get going to catch my flight. That was an outrageously expensive nap, shortened by lack of customer service. The room was fine, just smelled a bit stale. The reclining chair didn't actually recline- and I cannot sleep flat, hence the lack of actual sleep.

2026-10-10 • via Nuitee
S
Shannon • couple • us
10
Pros:

Outside outlet for food truck to plug in!

Cons:

I can’t member the young man’s name that checked us in but he was amazingly polite and patient! I had my granddaughter and she is a handful with adhd and he treated her so nicely! This kid deserves a raise!

2026-10-08 • via Nuitee
G
Gerhard • couple • za
6
2026-09-19 • via Nuitee
S
Simon • extended_group • ch
8
2026-09-19 • via Nuitee
M
MARYAM • solo_traveller • ca
6
2026-09-19 • via Nuitee
V
Venecia • solo_traveller • us
5
It was just a last min place to stay
Pros:

Having a kitchen, location and bed was comfortable

Cons:

The furniture and carpet has dirty, room smelled like pets and smoke.

2026-09-18 • via Nuitee
S
Samantha • family_with_children • us
9
2026-09-17 • via Nuitee
C
crystal • solo_traveller • us
1
Pros:

I loved the staff. They were sweet.

Cons:

The entire hotel had a strong mildew smell. I. Couldn't stay the entire time because I was getting a headache

2026-09-14 • via Nuitee
L
LaQuilla • couple • us
10
Pros:

The staff was great the room was excellent overall no complaints

2026-09-14 • via Nuitee
A
ayala • extended_group • il
8
חדר זוגי במקום נוח
Pros:

צוות שרותי , ממוקם כמה דקות נסיעה ממרכז רואנוק. נקי ויש בחדר מכונת קפה , מטבחון , מדיח ואף אבקת כביסה. מוצרים שמושיים בנסיעה ארוכה. מצאים מאוד לזוג למבוגר שלישי פחות.

Cons:

מיטת ספה לא הייתה נוחה- מזרן דק והקפיצים הורגשו מבעדו.

2026-09-12 • via Nuitee