Hilton Vancouver Metrotown

Hotels
•
Hilton Hotels & Resorts
8.4 (613 reviews)
6083 McKay Avenue , Burnaby , ca

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Children allowed
Pets allowed

Facilities

Electric bicycle charging station
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Family rooms
Pets allowed
Lift / Elevator
See all facilities

Review Highlights

Pros:
Location
Clean and comfortable rooms
Convenient amenities nearby
Cons:
Service quality issues
Additional fees
Some cleanliness concerns in common areas

Categories

Cleanliness
8.36
Rooms were clean but hallways and other areas need attention.
Service
7.83
Negative experience with staff member, particularly with attitude and service quality.
Location
9.37
Very convenient, close to transportation, shopping, and dining.
Room Quality
8.82
Clean and comfortable rooms, though some issues with musty smells noted.
Amenities
8.85
No specific mention, assumed standard quality for this hotel tier.
Value for Money
7.81
Issues with additional fees, not considered worth the price paid.
Food and Beverage
7.36
Quality of food service was noted as inadequate, particularly during busy times.
Overall Experience
8.83
Positive overall but marred by specific negative experiences in service.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 18:39

Property Description

Luxurious Accommodations with Stunning Views

Experience the elegance of Hilton Vancouver Metrotown with its contemporary rooms featuring floor-to-ceiling windows offering breathtaking views. Enjoy modern amenities like a flat-screen TV, USB ports, and a spacious work desk. Relax in the marble-finished bathroom with a soaker bathtub and premium toiletries.

Culinary Delights at Time and Place

Indulge in a culinary journey at Time and Place, offering a variety of dining options from breakfast to dinner. Don't miss out on their happy hour specials while enjoying delicious meals in a stylish setting.

Fitness and Recreation Options

Stay active during your stay at our hotel with access to a well-equipped fitness centre featuring state-of-the-art machines. Unwind with a refreshing swim in the outdoor pool or explore the nearby Deer Lake Park for outdoor activities.

Book now for an unforgettable stay at Hilton Vancouver Metrotown!

Important information:

Parking is available for an additional charge as follows:
CAD 15 per Day.
CAD 25 for Overnight parking.
CAD 21 for Day Valet Parking.
CAD 32 for overnight valet parking.

Parking that is not pre-booked will incur an additional charge of CAD 22 per day.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: YVR

Property Policies

  • Parking

    Public parking is possible on site (reservation is not needed) and costs CAD 21 per day.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 0 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    People no matter the age stay for free when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Guest Reviews

8.4
Based on 613 reviews
Cleanliness: 8.36
Service: 7.83
Location: 9.37
Room Quality: 8.82
Amenities: 8.85
Value for Money: 7.81
Food and Beverage: 7.36
Overall Experience: 8.83
S
Susana • couple • br
10
2026-06-11 • via Nuitee
X
Xiao • couple • au
9
Comfortable, convenient
Pros:

Staff are very helpful. Location is good.

Cons:

Staff of hotel make us welcomed.

2026-06-05 • via Nuitee
A
andrewcX6470DK • Couples
6
In need of some TLC staff do a good good with a poor Hilton product
Pros:

First impressions of this hotel is a nice clean lobby area and friendly and helpful check in staff. Although not a load of information provided regarding the facilities and Resturants. Executive lounge was grim a small room on the 18th floor with a few dark wood table and chairs. Evening appetisers was offered but only looked once and decided to avoid for the rest of the stay. Soft drinks in the fridge had limited options
Location in Metrotown Vacounvour about 10 mins walk from the shy train a MRT station and about 20 mining to Waterfront so good connections . However, so rounding area and a local shoping mall have limited dining options. A BC Liqour store in the mall was handy. Just as well as the hotel Resturant was dark and grim not many options and not a pleasant environment to spend time in, we even started going out from breakfast to a local coffee shop.
Decor was very dated and dark room had damage to door and walls. Bathroom was small and dated. In General this hotel need a refurbishment
Staff very friendly and helpful.
In summary very dated and old fashioned hotel in reality not worth on more that 3 stars and certainly not worth the price. (But is seems average for Vancouver)

2026-05-26 • via Tripadvisor
B
Bettina • couple • de
5
2026-05-25 • via Nuitee
Y
YILING • solo_traveller • tw
9
2026-05-21 • via Nuitee
L
Lorne • couple • ca
10
2026-05-02 • via Nuitee
O
Ombrielle • family_with_children • ca
8
2026-04-28 • via Nuitee
Y
YILING • solo_traveller • tw
9
Pros:

地點很方便

Cons:

床太軟 可以在硬一點 睡起來應該會更舒服

2026-04-20 • via Nuitee
R
Roxanne • solo_traveller • ca
8
2026-04-15 • via Nuitee
V
Vaughn • solo_traveller • us
10
Absolutely an amazing experience
Pros:

Not really it was spot on!

Cons:

Can't think of anything

2026-04-13 • via Nuitee
M
Milloy • family_with_children • ca
8
Pros:

We didn't stay very long but it met our needs.

2026-03-27 • via Nuitee
S
SHAO JUNG • extended_group • tw
9
整體住宿與服務的感覺都很棒。
Pros:

餐廳服務同仁很熱情，服務細心周到，還能記住我們每位家人要喝茶或咖啡，真的很棒。
住房服務人員也很認真，有禮貌。
櫃檯提供住房加價升等優惠，也很實用，他們態度也很優。

Cons:

每天早餐都很類似，可以多一些變化。

2026-03-26 • via Nuitee
S
Steelcat • Friends getaway • Toronto, Ontario
8
Convenient, friendly staff, but need some decoration refreshing for the hotel.
Pros:

Located right beside Crystal Mall and walking distance to Metropolis at Metrotown. Lots of restaurants around. Staffs are friendly and helpful. I guess since this hotel is pretty old, the carpet and decorations do need an upgrade. The room is spacious and clean. Bed and pillows are on the soft side, some people may like it.

Over all if are visiting burnaby and need a hotel, this is the one to go.

2026-03-23 • via Tripadvisor
F
Fung • couple • hk
7
On the whole good.
Pros:

Location

Cons:

No master room lighting control.

2026-03-19 • via Nuitee
家綸 • couple • tw
9
工作人員都十分的nice，非常好的地點，下次有機會會再來
Pros:

非常方便的地點，舒適的房間！

Cons:

停車收費稍嫌貴

2026-03-16 • via Nuitee
S
Semere • extended_group • ca
10
Pros:

Location is great, breakfast is was great, room is clean and also nice view

Cons:

Parking lot is hard to figure out and tight

2026-03-16 • via Nuitee
T
Teng • couple • cn
10
2026-03-08 • via Nuitee
M
Mary • solo_traveller • us
10
Pros:

Location! Beautiful place and loved the Crystal
mall.

2026-03-06 • via Nuitee
A
amadeob385 • Family
10
Best service and location
Pros:

We recently stayed at the Hilton in Burnaby and also hosted our daughter’s wedding dinner there, and the experience was exceptional. The staff are truly the best, and we want to give a special shout‑out to Erika - catering sales manager who consistently gave us excellent service. We were helped with almost everything, even though we chose to do most of our own decorations and setup. The team was always nearby, ready to assist with anything we needed. All staff went above and beyond our expectations.

Our room was spotless, comfortable, and beautifully maintained, making our stay even more enjoyable. The ballroom exceeded our expectations—it was larger than what we thought we needed, giving us plenty of space to create the perfect atmosphere for the celebration.

Thank you to Erika and the entire Hilton Burnaby team for making such an important event smooth, memorable, and stress‑free. Highly recommended place. The entire staff not only deserve a standing ovation but also deserve a raise for the excellent experience we had.

2026-03-02 • via Tripadvisor
T
tienm2014 • Couples • Quezon City, Metro Manila, Luzon
10
WONDERFUL STAY!
Pros:

We had a wonderful stay at the Hilton Metrotown Vancouver. The location is unbeatable, with easy access to the bus and train terminus, plus plenty of nearby restaurants, cafes, and supermarkets. On-site parking was also reasonable at CAD 22 per day.

I particularly appreciated the Hilton App alerts, which kept me updated on check-in, room selection, and breakfast options. The check-in process itself was fast and friendly.

As for the room, it was spacious, had coffee & tea facilities, and featured an incredibly comfortable king bed with luxurious pillows. To top it off, the mountain views were absolutely fantastic!

2026-02-26 • via Tripadvisor