Hyatt Lodge Oak Brook Chicago

Hotels
•
Hyatt
8.6 (957 reviews)
2815 Jorie Boulevard , Oak Brook , US

Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Beautiful event space
Attentive staff
Cons:
Cleanliness issues
Poor service communication

Categories

Cleanliness
7.59
A dead fly was found in the bathroom, indicating cleanliness issues.
Service
9.06
Staff was noted to be attentive during events, but negative service experiences were reported in other reviews.
Location
9.1
Great location near the mall and in a peaceful wooded setting.
Room Quality
8.55
Room was described as beautiful and well-maintained, though some service issues were noted.
Amenities
9.08
Wonderful pool and beautiful grounds were highlighted.
Value for Money
8.04
Double charging issues impacted perceived value, but overall experience at events was positive.
Food and Beverage
8.79
Delicious food was mentioned for the birthday celebration, though issues were noted with room service.
Overall Experience
8.56
Mixed experiences with both positive highlights and significant dissatisfaction.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 06:34

Property Description

Luxurious Amenities

A sprawling indoor pool and a spa centre highlight Hyatt Lodge Oak Brook Chicago, offering guests a relaxing and rejuvenating stay. Each room with a view includes a flat-screen cable TV and an iPod dock for entertainment, along with a refrigerator and desk for convenience.

Fitness and Dining Options

Guests can enjoy jogging trails around a scenic lake and a modern fitness centre at Hyatt Lodge. With two on-site restaurants, including the upscale Water’s Edge café and the cozy Hearth Lounge serving cocktails, dining options are diverse and satisfying.

Convenient Location

Located just 6 minutes’ drive from Oak Brook Shopping Center, and with the Brookfield Zoo and Chicago O'Hare International Airport in close proximity, Hyatt Lodge Oak Brook Chicago offers the perfect blend of convenience and luxury for your stay.

Book now for an unforgettable experience at Hyatt Lodge Oak Brook Chicago!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: ORD

Location

Guest Reviews

8.6
Based on 957 reviews
Cleanliness: 7.59
Service: 9.06
Location: 9.1
Room Quality: 8.55
Amenities: 9.08
Value for Money: 8.04
Food and Beverage: 8.79
Overall Experience: 8.56
T
Tyesha • couple • us
10
Would highly recommend
Pros:

Everything about our stay was nice. From valet to the concierge desk staff to the spa staff to the room service staff. Beautiful hotel and would definitely stay again when visiting the area. Perfect place for a weekend getaway.

2026-09-17 • via Nuitee
C
Christine • couple • us
10
2026-09-15 • via Nuitee
T
Tihisha • couple • us
9
Pros:

Layout of the hotel was great.

Cons:

Some of the balcony views.

2026-09-08 • via Nuitee
A
Alexandre Amaro • couple • br
9
Pros:

Otimo custo benefício se vc pretende descansar

Cons:

Cama muito mole

2026-08-29 • via Nuitee
M
Matthew • solo_traveller • us
10
Pros:

Architecture was beautiful!

2026-08-28 • via Nuitee
M
Michelle • couple • us
10
We were in town for a funeral, great location, super staff. The gym was very nice
Pros:

Location

Cons:

Nothing comment

2026-08-25 • via Nuitee
H
Heike • family_with_children • be
8
2026-08-17 • via Nuitee
S
Selika • couple • us
8
Nice place to stay even if you live in Chicago, to get away from the city. Close to the shops and restaurants. Nice and
Pros:

Beautiful property, nice and tidy

Cons:

No complaints

2026-08-10 • via Nuitee
1
183jessied • Family • Atlanta, Georgia
2
No responsibility; stay at your own risk!
Pros:

Guests, beware! We had our vehicle hit by Hyatt housekeeping staff in the self parking lot. Luckily, another guest with some sense of responsibility witnessed the incident and took photos of it; without which we would never have known who hit the car because the staff member did not leave a note or in any way attempt to inform us. In fact, we later learned that valet staff also knew of the accident and also did not report it! Housekeeping manager, Elsa Mansa, advised said staff member in front of us in Spanish on how to lie to get out of responsibility, saying to show us other keys to another car. Eventually police had to get involved in a simple fender bender and even then, the lies continued! The officer told us the staff member was “so blatantly lying” throughout. But that’s not all! Hyatt is doing all it can to claim that housekeeping is contracted through a third party, so they don’t have any responsibility… and they were happy to not assist us at all, have their housekeeping manager insult us and advise staff how to bilk paying customers and charge us full price to stay in a place that is happy to damage guest property! Add $500-$1000 to your estimated stay, because that is what we are looking at from our insurance, plus undoubtedly increased premiums. Stay at your risk!

2026-07-27 • via Tripadvisor
D
diogenesl2014 • Solo travel • San Francisco, California
6
Great area, otherwise eh
Pros:

Loved the area, fantastic to relax and walk around.
The hotel is not that great. Lay out is a bit confusing, parking next to hotel is only available for 5 lucky guests, others walk to the parking lot away from the building.
Particularly dissapointing was dinner and breakfst experiences. Dinner was undercooked and was sent back. I ended up eating something I didnt want just because it did not have to be cooked...
At breakfast I got lecture from the server that I should have let them know Globalist status while front desk said "order whatever". Apparently, even beverage can not be "whatever", and the entree was also strange.
6 stars for the area. 3 stars for the room. 0 stars for food and beverage service.

2026-07-24 • via Tripadvisor
J
J7787ERamberg • Family
6
Massage
Pros:

Had a massage with my sister. My table squeaked the whole time couldn't relax to really enjoy the experience. My sister enjoyed her service. They really need to get better tables but the ambiance was nice. Loved using the pool and jacuzzi afterwards.

2026-07-22 • via Tripadvisor
A
Alvarez • solo_traveller • pr
10
2026-07-22 • via Nuitee
J
Jillybeanchi • NONE • Chicago, Illinois
10
Quiet weekend getaway with beautiful architecture and Golden Arches
Pros:

This is a hidden spot perfect for a getaway from Chicago. Great for people who are interested in mid century modern architecture

2026-07-19 • via Tripadvisor
J
Joshua • solo_traveller • us
5
Pros:

Awesome pool

Cons:

Ac wasn’t very strong, shower was pretty weak

2026-07-18 • via Nuitee
L
Lapaglia • solo_traveller • us
8
g uess the bath mat in the the shower isn’t included in daily changing, the wash rags in the shower
Pros:

N/A. Too expensive for buffet

2026-07-18 • via Nuitee
J
Jet12055576551 • NONE
4
Avoid!
Pros:

This is not a 4 star hotel. I'd say 2 star. The common areas and pool are kept up nicely but the rooms are below average and very dated.

2026-07-16 • via Tripadvisor
J
jasonhN7804BL • Family
10
Great place to stay
Pros:

Great experience, customer service and location. Beautiful grounds. Love the resort style feel! Very friendly staff.

2026-07-15 • via Tripadvisor
M
MARIA • solo_traveller • pr
10
Excellent place. Recommended.
Pros:

I like at all.

Cons:

Nothing.

2026-07-15 • via Nuitee
F
Flavia • couple • us
7
Reasonable
Pros:

The location and the pool

Cons:

The shower door was broken and most drawers didn’t close well! A lot of dust in the room

2026-07-15 • via Nuitee
Z
Z5811DNscotth • NONE
6
Nice try, but retraining needed
Pros:

Grounds are amazing! Wedding event staff was great EXCEPT for wedding coordinator/execution of the contract. Personally had a good check in. Roll away ex was asked for and promised twice, but never happened. My brother’s room was sold out from under his reservation. They tried to comp him, but had no rooms to give for him. Personally witnessed staff raised voices at check in toward my son who was clearing up some wedding venue contract concerns. Very disappointed with the last 2 issues. Would not stay there again because of this. Shout out to the venue wait staff, housekeeping and bartenders for a job very well done!

2026-07-13 • via Tripadvisor