Master Express Cidade Baixa - Próximo ao Araujo Viana, UFRGS e Santa Casa

Hotels
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Master Hotels
7.8 (2341 reviews)
Rua Sarmento Leite, 865 , Porto Alegre , br

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Children allowed
Pets allowed

Facilities

Non-smoking rooms
Air conditioning
Family rooms
Pets allowed
Lift / Elevator
Luggage storage
Safety deposit box
Facilities for disabled guests
Ironing service
Non-smoking throughout
See all facilities

Review Highlights

Pros:
Localização
Espaço
Atendimento
Cons:
Limpeza
Café da manhã
Condicionador de ar

Categories

Cleanliness
6.95
Reviews mention persistent issues with cleanliness and poor conditions in the rooms.
Service
8.95
The reception staff is noted as being polite and accommodating.
Location
8.95
Many reviews appreciate the good location of the hotel.
Room Quality
7.45
Opinions vary; while some guests appreciate the spaciousness, others noted issues like old furnishings.
Amenities
7.45
Mixed reviews; some amenities are good, while others, like the breakfast, require significant improvement.
Value for Money
8.25
The prices are considered high relative to the quality of service and facilities offered.
Food and Beverage
6.45
The breakfast options and quality are frequently criticized.
Overall Experience
7.95
General sentiment is mixed; valued for location, but major concerns over cleanliness and amenities.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-08 01:25

Property Description

Convenient Location
Master Express Cidade Baixa - Próximo à UFRGS e à Santa Casa is perfectly situated near Redenção Park and the Historic Centre of Porto Alegre, in the vibrant Cidade Baixa neighborhood.

Comfortable Rooms and Amenities
The hotel offers air-conditioned rooms with modern amenities such as a minibar, flat-screen TV, and a safety deposit box. Guests can enjoy a daily buffet breakfast with a variety of delicious options and access a helpful reception available 24/7.

Business-Friendly Services
For those traveling for work, a business center is conveniently located on-site. Additionally, the hotel's proximity to key landmarks like Porto Alegre's Metropolitan Cathedral and UFRGS makes it an ideal choice for both leisure and business travelers.

Ready to experience the best of Porto Alegre? Book your stay at Master Express Cidade Baixa now!

Important information:

According to the Brazilian Federal Law 8.069/1990, minors under 18 years of age cannot check into hotels unless they are accompanied by their parents or a designated adult. If a minor is accompanied by an adult other than his parents, it is necessary to present a written authorization for the minor to check into the hotel. Such authorization must be notarized and signed by both parents, and presented along with notarized copies of their IDs.

All minors under 18 years of age also need to present a valid ID with photo, to prove their identity and that of his/her parents. This must be presented even if a minor is accompanied by his/her parents.

There are 12 parking spots and they are subject to availability.

When booking more than 3 rooms, different policies and additional supplements may apply.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: POA

Property Policies

  • Groups

    When booking more than 4 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Children and extra bed policy

    Children of any age are allowed.
    You haven't added any cots.
    You haven't added any extra beds.

Location

Guest Reviews

7.8
Based on 2341 reviews
Cleanliness: 6.95
Service: 8.95
Location: 8.95
Room Quality: 7.45
Amenities: 7.45
Value for Money: 8.25
Food and Beverage: 6.45
Overall Experience: 7.95
J
Jose AUGUSTO • solo_traveller • es
10
Pros:

El atendimiento por célular de Laura y Ariane .

Cons:

Ter que ir embota...

2026-06-19 • via Nuitee
F
Felipe • extended_group • br
5
2026-06-18 • via Nuitee
C
Chemin • solo_traveller • br
8
Gostamos do hotel Master.
Pros:

Gostamos do atendimento e localização.

Cons:

Ar condicionado barulhento. Vaso sanitario. Cobertores antigos.

2026-06-18 • via Nuitee
E
Eduarda • couple • br
5
2026-06-17 • via Nuitee
C
Cleiton • solo_traveller • br
3
2026-06-17 • via Nuitee
F
Flávio • solo_traveller • br
7
Pros:

Localização

Cons:

Pouca variedade no café da manhã

2026-06-16 • via Nuitee
I
Isabel • couple • br
7
Fiquei em dúvida se voltaria.
Pros:

A localização era boa. Mas o café da manhã e a retirada do lixo no quarto deixou a desejar. Eu esperava que tivesse ao menos uma opção sem glúten no café da manhã o que não teve (solicitei na recepção e só foi providenciada para o último dia de hospedagem) uma falha, uma vez que no momento da reserva solicitei se havia essa possibilidade. Saí um dia do hotel para passear, voltei a noite e o lixo no banheiro estava do mesmo jeito que deixei. Sem contar que não estendem nem os lençóis da cama (sei que o Hotel só troca a roupa de cama de 3 em 3 dias, mas arrumar a cama poderia ser feito todos os dias).

Cons:

Já relatei anteriormente, o café da manhã e o recolhimento do lixo no banheiro.

2026-06-16 • via Nuitee
C
CHEILA • solo_traveller • br
9
2026-06-15 • via Nuitee
L
Luís Eduardo • solo_traveller • br
7
2026-06-15 • via Nuitee
A
Amanda • family_with_children • br
4
Não recomendo
Pros:

Somente da localização

Cons:

Hotel extremamente sujo tinha cabelo por todo o quarto inclusive nas camas. Café da manhã com itens faltando e falta de higiene.

2026-06-15 • via Nuitee
R
Rodrigues • solo_traveller • br
9
Pros:

Instalações e atendimento

2026-06-15 • via Nuitee
R
Reinaldo • solo_traveller • br
8
Cons:

o hotel não limpa e não arruma o quarto em hospedagem, menos de 4 diárias

2026-06-14 • via Nuitee
D
DBuske • family_with_children • br
8
Pros:

Café da manhã poderia ter mais opções, bem simples. Cama confortável. Superou as expectativas pelo valor pago. A localização é boa para quem estiver sem carro, a poucos passos de muita opção de alimentação e também supermercado.

Cons:

No dia da chegada não tinha papel higiênico no banheiro. A opção de estacionamento no hotel é muito ruim, apertado pra estacionar, se já tiver algum carro é bem complicado para manobrar.

2026-06-14 • via Nuitee
A
Aline • solo_traveller • br
7
2026-06-14 • via Nuitee
S
SUNYOUNG • solo_traveller • kr
4
2026-06-14 • via Nuitee
C
Christina • couple • br
7
Fique na parte reformada
Pros:

Desta vez fiquei no quarto mais simples, sem vista, mas foi o mais confortável que já fiquei ali, silencioso, cama boa e bom banho. Custo benefício bem bom

2026-06-14 • via Nuitee
S
SUNYOUNG • solo_traveller • kr
4
2026-06-14 • via Nuitee
P
paulo roberto • solo_traveller • br
4
Pros:

cama, tamanho do quarto

Cons:

parte comum suja e velha

2026-06-14 • via Nuitee
R
Ramos • couple • br
4
Decepcionada
Pros:

Estrutura física boa e tamanho dos quartos

Cons:

Não possui secador de cabelo nos quartos e nem disponível na recepção.
Café da manhã muito simples.
Chuveiro não aquece muito

2026-06-14 • via Nuitee
L
Leila Maria • solo_traveller • br
8
2026-06-14 • via Nuitee