Hotel Zurbarán Palma

Hotels
8.2 (2748 reviews)
Josep Villalonga, 16 , Palma de Mallorca , es

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Children allowed

Facilities

Free beach shuttle
Parking
Non-smoking rooms
Air conditioning
Terrace
Family rooms
Lift / Elevator
Luggage storage
Express check-in/check-out
Safety deposit box
See all facilities

Review Highlights

Pros:
Attentive staff
Comfortable rooms
Good location
Cons:
Cleanliness issues
Some amenities lacking

Categories

Cleanliness
7.45
Concerns about bathroom cleanliness noted in reviews.
Service
8.95
Consistently praised for attentive and friendly staff.
Location
8.45
Mentioned as convenient, though some reviews note it is higher up in the area.
Room Quality
7.95
Some rooms have issues with temperature control and size.
Amenities
7.95
Some amenities noted as lacking, but overall standards acceptable.
Value for Money
8.45
Good value noted, though some additional charges are questioned.
Food and Beverage
7.95
Breakfast praised, but some coffee/tea service concerns noted.
Overall Experience
8.45
Overall sentiment remains positive due to service and comfort.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 20:24

Property Description

Tranquil Location in Palma de Mallorca
Situated in a peaceful residential area near the old quarter, Sercotel Hotel Zurbarán Palma offers a modern and well-equipped stay for exploring the vibrant city of Palma de Mallorca.

Convenient Sightseeing Opportunities
Start your day with a delicious breakfast before exploring the nearby cathedral, old quarter, and seafront promenade just a short walk away. After a day of sightseeing, unwind in the serene port area or explore the lively bars and clubs nearby.

Stay Connected
Stay connected with complimentary internet access throughout the hotel, perfect for checking emails or planning your next adventure in Palma de Mallorca.

Book your stay at Sercotel Hotel Zurbarán Palma now for an unforgettable experience in the heart of this captivating city.

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: PMI

Property Policies

  • Groups

    When booking more than 4 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Parking

    Private parking is possible at a location nearby (reservation is needed) and costs EUR 11 per day.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 2 years old stay for free when using an existing bed.
    Children from 3 years old to 12 years old stay for € 30 per person per night when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.2
Based on 2748 reviews
Cleanliness: 7.45
Service: 8.95
Location: 8.45
Room Quality: 7.95
Amenities: 7.95
Value for Money: 8.45
Food and Beverage: 7.95
Overall Experience: 8.45
A
Andrea • solo_traveller • es
10
Estupenda
Pros:

Me encantó todo, el trato, la habitación

2026-05-30 • via Nuitee
J
Julia • extended_group • us
9
2026-05-29 • via Nuitee
L
Laura Comamala • couple • es
8
Hotel pràctic i còmode per una estada curta a l'Illa.
Pros:

Un hotel pràctic i còmode per una estada agradable a Malloraca. Hi ha servei d'aparcament tancat, que ens va ser clau per a deixar el cotxe de lloguer. L'esmorzar inclòs és prou bo. Està situat en barri bonic i molt tranquil, però una mica lluny (a peu) del centre de Palma.

Cons:

El preu, potser ho hem trobat un pèl car.

2026-05-29 • via Nuitee
C
Chris V • solo_traveller • gr
9
2026-05-29 • via Nuitee
P
Padrón • couple • es
4
2026-05-28 • via Nuitee
M
Mykola • solo_traveller • ua
10
Pros:

Grate experience! Really very helpful personal!
Best location for visiting Belver castle and in close vicinity to city center.

2026-05-26 • via Nuitee
E
Elisabeth • couple • se
8
Mallorca är en härlig upplevelse.
Pros:

Fräscha rum, bra frukost och lugnt läge. Det visade sig dessutom att gästparkeringen var helt nödvändig.

Cons:

Lite trist utsikt och tepåsarna gick sönder.

2026-05-25 • via Nuitee
L
Luca • couple • at
5
Für 2-3 Nächte okay länger nicht. Preis-Leistungs-Verhältnis ist auch eher angehoben
Pros:

Lobby und Möglichkeit zum parken.

Cons:

Unfreundlicher Herr an Rezeption, sehr dünne Wände man hört alles aus den Nachbarzimmer auch normales Reden plus sogar das duschen und fließendes Wassers durch die Wände genau hinter dem Bett.

2026-05-24 • via Nuitee
A
Accountant • extended_group • sk
9
Pros:

Cisty hotel, izba uplne v poriadku. Trochu tensie steny, cize pocut susedov :) ale odporucam

2026-05-23 • via Nuitee
A
Armin • family_with_children • ch
8
2026-05-20 • via Nuitee
I
Ilaria • couple • it
7
Pros:

Ottima la possibilità di poter noleggiare un mezzo direttamente in hotel dato che la struttura è lontana dal centro e dalla spiaggia e per chi non ama camminare è ideale

2026-05-19 • via Nuitee
A
ALEX • extended_group • it
7
Pros:

In generale siamo molto contenti dei giorni trascorsi in questo hotel.
Abbiamo fatto un viaggio di pochi giorni ed avevamo molti appuntamenti in città e fuori città, quindi abbiamo usato il tempo in hotel solo per dormire e fare colazione.
La colazione ci è piaciuta molto.
Ottimo il servizio alla reception.

Cons:

Non avevamo molto tempo, quindi abbiamo preferito usare il nostro tempo in hotel solo per dormire e fare colazione. Sappiamo che se avessimo evidenziato dei problemi alla struttura avremmo perso del tempo prezioso. Ad ogni modo se avessimo avuto più tempo avremmo fatto notare alla struttura che:
1. La porta della stanza non si chiude correttamente, serve regolarla / aggiustarla.
2. La cassaforte non è funzionante, risulta chiusa. Seguendo le istruzioni non funziona.
3. Il tubo della doccia è troppo corto, basterebbe installare un tubo più lungo. (provate a farvi una doccia e appendere la cornetta sul punto in alto e ve ne accorgerete)

2026-05-18 • via Nuitee
D
Dobos • solo_traveller • hu
10
2026-05-17 • via Nuitee
I
Ivo • solo_traveller • nl
6
Prima als je veel op pad bent en op loopafstand van het centrum wil verblijven.
Pros:

Vriendelijk personeel bij de receptie. Bed lag lekker.

Cons:

Badkamer had vieze voegen en het douchescherm was niet goed afgesteld waardoor deze altijd open bleef staan.
Op de 1e verdieping begon de schoonmaakploeg om 8.00 uur sochtends wat je heel goed hoorde op de gang.

2026-05-17 • via Nuitee
S
Stephen • extended_group • es
10
2026-05-17 • via Nuitee
J
Jolene • solo_traveller • ke
10
2026-05-17 • via Nuitee
D
Dino • couple • hr
10
Sve je bilo super, od osoblja, sobe pa do sadrzaja u blizini.
2026-05-16 • via Nuitee
M
Mafalda • solo_traveller • it
9
2026-05-16 • via Nuitee
G
Gloria • couple • at
4
Unzufrieden.
Pros:

Freundliches Personal

Cons:

Wir waren von unserem Aufenthalt leider sehr enttäuscht. Das Hotel wirkt auf den offiziellen Fotos modern und neu, in der Realität ist die gesamte Anlage jedoch ziemlich in die Jahre gekommen.
Unser Zimmer hatte etliche Mängel: Das Badezimmer war bei der Ankunft dreckig. Obwohl wir vorab eine Extra-Gebühr für ein echtes Doppelbett bezahlt hatten, bekamen wir nur zwei zusammengeschobene Einzelbetten, die ständig auseinandergerutscht sind und sehr gequietscht haben. Die Betten waren zudem nicht richtig überzogen, sondern die Decken lagen nur lose zwischen zwei Bettlaken. Die Minibar im Zimmer war einiges abgelaufen und auf unserem Balkon war bereits etwas beschädigt. Das Hotel ist außerdem extrem hellhörig – an erholsamen Schlaf war kaum zu denken wenn die andere Gäste rund um die Uhr etwas lauter sind.
Ein weiteres großes Manko war das Badezimmer: Der Wasserdruck in der Dusche war so schlecht, dass man sich nach dem Duschen kaum sauber gefühlt hat. Die bereitgestellten Handtücher waren rau und an den Rändern bereits abgefranst.
Auch die Lage hat uns überhaupt nicht zugesagt. Das Hotel liegt sehr abgelegen. Um überhaupt irgendwo hinzukommen (Strand, Restaurants oder Sehenswürdigkeiten), muss man jedes Mal erst ein gutes Stück mit dem Bus fahren.
Für den Preis und die versprochenen Bilder absolut keine Empfehlung.

2026-05-15 • via Nuitee
L
Loisa Joy • couple • ph
10
2026-05-15 • via Nuitee