FOUND Hotels, Santa Barbara, Series by Marriott

Hotels
8 (930 reviews)
3850 State St. , Santa Barbara , US

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Swimming pool
24-hour front desk
Heating
Family rooms
See all facilities

Review Highlights

Pros:
Clean rooms
Friendly/helpful staff
Strong breakfast for many guests
Central/convenient location
Refreshed/new room interiors
Pool, hot tub, courtyard and firepit
Cons:
Inconsistent breakfast quality/crowding
Refund/charge and missed housekeeping issues
Dogs roaming in the pool area
Construction noise and being charged despite ongoing work
Third-floor accessibility and limited elevators
Room defects (loose toilet, door gap, thin soundproofing)
Perceived overpriced / lower value for some guests

Categories

Cleanliness
9
Widely praised—multiple guests explicitly comment rooms and refreshed interiors are clean.
Service
8.2
Staff frequently described as friendly and helpful (easy check-in, attentive breakfast staff), but there are reports of poor follow-up on refunds and missed housekeeping.
Location
8.2
Mostly noted as central and convenient by many guests; a few remarked it felt far or 'not great' for certain needs.
Room Quality
7.6
Many rooms described as refreshed/new and comfortable, but there are specific issues (toilet noise/loose fitting, door gap, construction noise, third-floor access concerns).
Amenities
7.5
Pool, hot tub, courtyard and firepit are positives; negatives include dogs at the pool area, limited elevator/accessibility and on-site construction noise.
Value for Money
7
Mixed perceptions—some guests call the hotel overpriced or note improper charges/no refund, lowering perceived value for some stays.
Food and Beverage
8.5
Polarized: several guests praise an excellent breakfast buffet and attentive staff, while others report poor or slow breakfast service and overcrowding.
Overall Experience
8
Generally positive for many (recommendations, comfortable stays), but significant operational issues (refunds, construction, noise) produce mixed overall impressions.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-08-11 23:26

Property Description

Tropical Oasis with Heated Pools
Located next to La Cumbre Plaza in Santa Barbara, the Best Western Plus Pepper Tree Inn offers a serene tropical oasis with 2 heated swimming pools.

Charming Guestrooms and Amenities
Guests can relax in guestrooms featuring private decks or balconies overlooking the lush gardens or pools. Enjoy modern amenities such as in-room refrigerators, coffeemakers, and luxurious Crabtree & Evelyn bath products.

Relaxation and Dining Options
Situated on 5 acres of tropical gardens, the hotel offers massage services, 2 hot tubs, and a fitness room. After a day of exploring Santa Barbara, unwind at the Treehouse Restaurant and Lounge for a delicious meal.

Experience the perfect blend of relaxation and convenience at Best Western Plus Pepper Tree Inn. Book your stay now!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: SBA

Location

Property Accessibility

Public Area
  • Hill Located: No
  • Ramp: No
  • Entrance Type:
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
  • Lifts Accessible: No
Show all accessibility features

Guest Reviews

8
Based on 930 reviews
Cleanliness: 9
Service: 8.2
Location: 8.2
Room Quality: 7.6
Amenities: 7.5
Value for Money: 7
Food and Beverage: 8.5
Overall Experience: 8
S
Samuel • family_with_children • fr
10
2026-10-26 • via Nuitee
N
Nathan • couple • us
10
Great time
Pros:

Pool and patio

Cons:

Beds

2026-10-22 • via Nuitee
R
Rada • couple • th
10
Pros:

Very good experience, I love location, good parking, very comfortable and clean room, easy walk to swimming pool. I love jacuzzi so much and Pancake machine. Overall good!!

Cons:

No.

2026-10-15 • via Nuitee
C
Colter • solo_traveller • us
10
2026-10-13 • via Nuitee
O
Oliviu • solo_traveller • gb
6
2026-10-07 • via Nuitee
I
Ioan Dan • couple • us
10
2026-09-16 • via Nuitee
A
Albarran • solo_traveller • us
10
Pros:

It.was a comfortable stay we appreciate everything was great..price was a little steep..butt comfortable

2026-09-14 • via Nuitee
R
Rina • solo_traveller • us
7
2026-09-14 • via Nuitee
F
Frances • couple • us
8
It was a pleasant stay especially if you’re not trying to cram too many activities in one day and have time to drive aro
Pros:

They provide free breakfast. Room is clean, place is sufficiently quiet.

Cons:

Not walking distance from beach and downtown by foot.

2026-09-11 • via Nuitee
K
Ken • couple • us
8
Pros:

FLEXABILITY, ADD ON DAYS

Cons:

ON YOUR OWN FOR TOWELS, RUNNING OUT OF T.P. OR FACIAL TISSUE, ETC.

2026-09-08 • via Nuitee
E
Esmeralda • couple • us
10
Relaxing nice clean close to restaurant shopping
Pros:

Everything, clean easy parking

2026-08-23 • via Nuitee
N
Nicole • solo_traveller • us
10
Pros:

Ashley was great!!!

2026-08-19 • via Nuitee
M
Magali • solo_traveller • fr
10
Pros:

Le petit déjeuner et la chambre pratique

Cons:

Un peu éloigné du centre et cher pour le rapport qualité prix

2026-08-18 • via Nuitee
J
Jorge • couple • us
10
2026-08-17 • via Nuitee
J
jo • solo_traveller • gb
5
Pros:

Pool was ok. Clean and quiet. Never any towels though.

Cons:

Breakfast was pretty bad. Waffles were good but everything else very underwhelming.
AC very noisy. Room v small..Expensive!

2026-08-11 • via Nuitee
M
Marcus • solo_traveller • es
8
2026-07-25 • via Nuitee
B
bob • family_with_children • us
6
2026-07-15 • via Nuitee
A
Agnieszka • solo_traveller • gb
2
Pros:

The room was clean.

Cons:

We were allocated to a different room than on the booking, we left ealier and agreed the refund however I was charged the full amount. The reception promised a refund .I have been chasing this with no reply at all ! The breakfast very poor ! A lot of dogs at the pool area !! Did not kike the hotel and it is overpriced. Not recommened ! It was not nice to sit at the pool and dogs running around. The location is not great.

2026-07-10 • via Nuitee
R
Renna • couple • us
3
2026-07-05 • via Nuitee
J
Jeanette • family_with_children • us
7
Pros:

Good

2026-06-17 • via Nuitee