FOUND Hotels, Santa Barbara, Series by Marriott

Hotels
8 (930 reviews)
3850 State St. , Santa Barbara , us

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Swimming pool
24-hour front desk
Heating
Family rooms
See all facilities

Review Highlights

Pros:
Clean rooms
Friendly/helpful staff
Strong breakfast for many guests
Central/convenient location
Refreshed/new room interiors
Pool, hot tub, courtyard and firepit
Cons:
Inconsistent breakfast quality/crowding
Refund/charge and missed housekeeping issues
Dogs roaming in the pool area
Construction noise and being charged despite ongoing work
Third-floor accessibility and limited elevators
Room defects (loose toilet, door gap, thin soundproofing)
Perceived overpriced / lower value for some guests

Categories

Cleanliness
9
Widely praised—multiple guests explicitly comment rooms and refreshed interiors are clean.
Service
8.2
Staff frequently described as friendly and helpful (easy check-in, attentive breakfast staff), but there are reports of poor follow-up on refunds and missed housekeeping.
Location
8.2
Mostly noted as central and convenient by many guests; a few remarked it felt far or 'not great' for certain needs.
Room Quality
7.6
Many rooms described as refreshed/new and comfortable, but there are specific issues (toilet noise/loose fitting, door gap, construction noise, third-floor access concerns).
Amenities
7.5
Pool, hot tub, courtyard and firepit are positives; negatives include dogs at the pool area, limited elevator/accessibility and on-site construction noise.
Value for Money
7
Mixed perceptions—some guests call the hotel overpriced or note improper charges/no refund, lowering perceived value for some stays.
Food and Beverage
8.5
Polarized: several guests praise an excellent breakfast buffet and attentive staff, while others report poor or slow breakfast service and overcrowding.
Overall Experience
8
Generally positive for many (recommendations, comfortable stays), but significant operational issues (refunds, construction, noise) produce mixed overall impressions.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-08-11 23:26

Property Description

Tropical Oasis with Heated Pools
Located next to La Cumbre Plaza in Santa Barbara, the Best Western Plus Pepper Tree Inn offers a serene tropical oasis with 2 heated swimming pools.

Charming Guestrooms and Amenities
Guests can relax in guestrooms featuring private decks or balconies overlooking the lush gardens or pools. Enjoy modern amenities such as in-room refrigerators, coffeemakers, and luxurious Crabtree & Evelyn bath products.

Relaxation and Dining Options
Situated on 5 acres of tropical gardens, the hotel offers massage services, 2 hot tubs, and a fitness room. After a day of exploring Santa Barbara, unwind at the Treehouse Restaurant and Lounge for a delicious meal.

Experience the perfect blend of relaxation and convenience at Best Western Plus Pepper Tree Inn. Book your stay now!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: SBA

Location

Property Accessibility

Public Area
  • Hill Located: No
  • Ramp: No
  • Entrance Type:
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
  • Lifts Accessible: No
Show all accessibility features

Guest Reviews

8
Based on 930 reviews
Cleanliness: 9
Service: 8.2
Location: 8.2
Room Quality: 7.6
Amenities: 7.5
Value for Money: 7
Food and Beverage: 8.5
Overall Experience: 8
E
Esmeralda • couple • us
10
Relaxing nice clean close to restaurant shopping
Pros:

Everything, clean easy parking

2026-08-23 • via Nuitee
N
Nicole • solo_traveller • us
10
Pros:

Ashley was great!!!

2026-08-19 • via Nuitee
M
Magali • solo_traveller • fr
10
Pros:

Le petit déjeuner et la chambre pratique

Cons:

Un peu éloigné du centre et cher pour le rapport qualité prix

2026-08-18 • via Nuitee
J
Jorge • couple • us
10
2026-08-17 • via Nuitee
J
jo • solo_traveller • gb
5
Pros:

Pool was ok. Clean and quiet. Never any towels though.

Cons:

Breakfast was pretty bad. Waffles were good but everything else very underwhelming.
AC very noisy. Room v small..Expensive!

2026-08-11 • via Nuitee
M
Marcus • solo_traveller • es
8
2026-07-25 • via Nuitee
B
bob • family_with_children • us
6
2026-07-15 • via Nuitee
A
Agnieszka • solo_traveller • gb
2
Pros:

The room was clean.

Cons:

We were allocated to a different room than on the booking, we left ealier and agreed the refund however I was charged the full amount. The reception promised a refund .I have been chasing this with no reply at all ! The breakfast very poor ! A lot of dogs at the pool area !! Did not kike the hotel and it is overpriced. Not recommened ! It was not nice to sit at the pool and dogs running around. The location is not great.

2026-07-10 • via Nuitee
R
Renna • couple • us
3
2026-07-05 • via Nuitee
J
Jeanette • family_with_children • us
7
Pros:

Good

2026-06-17 • via Nuitee
L
Linda • solo_traveller • us
8
2026-06-16 • via Nuitee
N
nancy • extended_group • us
6
2026-06-16 • via Nuitee
K
Kelli • family_with_children • us
10
We really enjoyed our stay- comfortable, clean, and centrally located to all our needs.
Pros:

We liked the location, the design and layout - the tile work is beautiful around the property and we prefer a fewer number of floors. We liked the courtyard feel of the complex and the ease to visit other guests in the center courtyard. We liked the firepit and pool. We liked the breakfast and the staff were very friendly.

Cons:

We would have preferred a better tv experience. With ability to rent a movie or cable channels. We also would have liked a screen door on the slider but it was ok without it.

2026-06-16 • via Nuitee
E
Eddie • solo_traveller • us
10
2026-06-10 • via Nuitee
D
Dalia • couple • us
10
2026-06-09 • via Nuitee
T
Tony • solo_traveller • us
8
2026-06-08 • via Nuitee
T
Tony • solo_traveller • us
8
2026-06-05 • via Nuitee
O
Obilana • family_with_children • us
6
2026-06-05 • via Nuitee
C
CLAUDIA • solo_traveller • us
7
2026-06-04 • via Nuitee
C
Curtis • family_with_children • us
9
2026-06-03 • via Nuitee