Holiday Inn Express Swansea East by IHG

Hotels
Holiday Inn Express
8.4 (2658 reviews)
M4, Jct 43, Llandarcy, Neath , Swansea , gb

Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
24-hour front desk
Restaurant
Family rooms
Pets allowed
Lift / Elevator
See all facilities

Review Highlights

Pros:
Friendly staff
Good breakfast
Clean and tidy rooms
Location convenience
Cons:
Parking limitations
Dirty carpets
Issues with the lift
High pet fees

Categories

Cleanliness
7.65
Some reviews mentioned dirty carpets and issues with the car park flooding.
Service
9.12
Overall, staff were described as friendly, helpful, and accommodating.
Location
8.66
Convenient location with good transport links.
Room Quality
8.11
Rooms were generally clean and comfortable, though some minor issues were noted.
Amenities
8.32
Amenities met expectations, including decent breakfast options.
Value for Money
8.1
Generally good value, though the dog fee was considered high.
Food and Beverage
8.65
Breakfast received positive reviews overall.
Overall Experience
8.62
Highly rated overall experience with a few minor complaints.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-20 07:49

Property Description

Welcome to Holiday Inn Express Swansea East!

Convenient Location: Situated just 6.6 miles from Swansea and 20 miles from the stunning Gower Peninsula, our hotel offers easy access to popular attractions.

Comfortable Accommodation: Each room is equipped with a work desk, flat-screen TV, seating area, and a modern en-suite bathroom with a shower for your convenience.

Dining Options: Start your day with our complimentary Express Start buffet breakfast and enjoy evening meals and drinks at our lounge bar.

Book your stay now at Holiday Inn Express Swansea East for a delightful and hassle-free experience!

Important information:

If booking a Double Room with Sofa Bed and you require the hotel to set up the extra bed, please inform the hotel via the Special Requests box during the booking process.

Please note, that the card used to make the reservation must be presented upon check-in and verified by pin.

Please note that cash payments are not allowed.

When traveling with pets, please note that an extra charge of 30 GBP per pet, per stay applies. Pets are welcomed by prior arrangement with the hotel. Please contact the hotel to check availability.

Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: ORK

Location

Guest Reviews

8.4
Based on 2658 reviews
Cleanliness: 7.65
Service: 9.12
Location: 8.66
Room Quality: 8.11
Amenities: 8.32
Value for Money: 8.1
Food and Beverage: 8.65
Overall Experience: 8.62
G
Giulia couple it
8
Ottimo rapporto qualità prezzo
Pros:

All’altezza delle aspettative. Parcheggio comodo. Stanza pulita.

Cons:

La colazione dolce era un po’ povera in quanto a varietà.

2026-08-15 via Nuitee
B
Brian solo_traveller gb
8
Pleasant comfortable stay ,staff very helpful.
Pros:

Clean ,spacious ,good location
Good service ,staff very helpful.

2026-08-15 via Nuitee
J
Jessica solo_traveller gb
10
The great hotel
Pros:

It was a great night's sleep and the food was absolutely delicious

Cons:

Nothing everything was perfect

2026-08-14 via Nuitee
A
Aleksandra family_with_children gb
8
2026-08-14 via Nuitee
K
Karen solo_traveller gb
10
Lovely stay
Pros:

Comfortable and quiet

Cons:

Nothing

2026-08-13 via Nuitee
M
Mizhiel solo_traveller gb
7
Pros:

Very smooth stay

Cons:

It will be nicer if there's youtube on TV but overall it's a good stay

2026-08-13 via Nuitee
A
Angela couple gb
9
Really good. Will def stay again
Pros:

Location. Friendly staff. Cleanliness. I felt safe. (Solo traveller)

Cons:

Nothing

2026-08-13 via Nuitee
K
Katharina solo_traveller de
8
Pros:

Für eine Zwischenübernachtung perfekt

2026-08-13 via Nuitee
K
Kamil solo_traveller gb
10
I recommend
Pros:

Great place to stay; breakfast was good, and the variety of food was nice. Rooms are tidy and clean. I recommend 100%.

2026-08-13 via Nuitee
R
Rachel family_with_children us
10
Exceptional staff.
Pros:

The staff made a great hotel experience exceptional. They were incredibly nice, helpful and understanding. Traveling with kids can make a check in experience chaotic - this staff more than overcompensated for that and helped me tremendously. This staff is the most impressive on those qualities that I have ever encountered, regardless of hotel rating or price point.

2026-08-12 via Nuitee
B
Beale solo_traveller gb
10
Pros:

Pleasant staff . Bethan on reception was very obliging and pleasant on our arrival.

Cons:

Only complaint is that we couldn't have 3 children in the room and had to book 2 rooms but this didn't spoil our stay in any way.

2026-08-11 via Nuitee
F
fatih solo_traveller gb
1
2026-08-11 via Nuitee
H
Henk & Marjon couple nl
4
Chaos
Pros:

Goede kamer, best ruim.

Cons:

Flinke herrie van de weg als je het raam opende. Maar dat was niet echt een probleem. Het ontbijt wel, dat was een grap. Veel te veel gasten voor te weinig plekken. Na lang wachten werden de gelukkige wachtenden in een soort klaslokaal gezet om te eten. Er ontbrak intussen van alles. Eieren op. Koffiemachine kapot. Continu een leeg buffet dat veel te traag werd aangevuld. Geen brood, yoghurt, fruit, niks. Het personeel kon het absoluut niet aan. Een meisje kwam na een paar minuten met een paar muffins en zette ze keurig met een tang één voor één op hun plek. Terwijl er een hele rij mensen stond te wachten op van alles. Ik zou zeggen: gooi die muffins in de mand en vul snel het volgende tekort aan. Maar nee, enige vorm van zich aanpassen aan de situatie was echt te moeilijk voor haar. En voor de rest van het personeel. En serieus: ik heb het nu niet over één dag. Dit gebeurde vaker. Nee, ons zien ze hier niet meer. Ik had Holiday Inn redelijk hoog staan, maar dat is voorbij. Wat een chaos.

2026-08-11 via Nuitee
I
Isabelle couple fr
8
Pros:

Sans prétention mais bien placé à la sortie de l’autoroute. Petit déjeuner correct.

Cons:

Isolation phonique et bruit des portes.

2026-08-10 via Nuitee
K
Kirk solo_traveller gb
8
No a\c
Pros:

Breakfast, room

Cons:

No a\c or air handling unit. Window had a restraint device so would only open 2". As such the room was very stuffy and uncomfortably hot.

2026-08-10 via Nuitee
S
Susan extended_group gb
2
2026-08-10 via Nuitee
R
Rose couple gb
10
Pros:

Friendly clean and location

2026-08-10 via Nuitee
L
Lukas solo_traveller de
9
2026-08-09 via Nuitee
M
Muronde family_with_children gb
10
Everything was as expected
Pros:

Everything

Cons:

Nothing

2026-08-09 via Nuitee
E
Emma couple gb
10
2026-08-08 via Nuitee