Holiday Inn Express West Los Angeles by IHG

Hotels
•
Holiday Inn Express
8.8 (718 reviews)
11250 Santa Monica Boulevard , Los Angeles , us
+1 310-478-1400

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Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Business center
Heating
Terrace
See all facilities

Review Highlights

Pros:
Exceptional service
Clean rooms
Great breakfast
Cons:
Noise from outside
Location concerns

Categories

Cleanliness
8.39
Room was clean and in excellent shape, but one review mentioned significant noise impacting comfort.
Service
9.86
Staff provided excellent service, particularly at breakfast; many guests highlighted their kindness and helpfulness.
Location
8.4
Great location for walking to restaurants and attractions, although concerns about surrounding area noise and safety were noted.
Room Quality
8.35
Rooms were clean and comfortable, with good temperature control noted, but issues with noise from outside were mentioned.
Amenities
8.38
Amenities were adequate, though details were minimal in the reviews.
Value for Money
8.84
General sentiment of good value given the overall quality of service and location.
Food and Beverage
9.39
Breakfast received high praises for quality and service from staff, especially Lolie and Antonio.
Overall Experience
8.76
Overall experience was mostly positive despite some issues with noise and location, with many guests expressing a desire to return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 23:34

Property Description

Convenient Location
Located just 15 minutes from LAX, Holiday Inn Express West Los Angeles offers easy access to the airport for travelers.

Modern Amenities
Enjoy a comfortable stay in air-conditioned rooms equipped with free Wi-Fi, flat-screen TVs, and a microwave. Start your day with a complimentary hot breakfast buffet and stay connected with free WiFi.

On-Site Facilities
Take advantage of the hotel's gym, business center, and 24-hour front desk services including luggage storage. Rooms with disability access are also available for added convenience.

Book your stay at Holiday Inn Express West Los Angeles for a seamless travel experience.

Important information:

Upon check-in photo identification and credit card are required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: LAX

Property Policies

  • Groups

    When booking more than 6 rooms, different policies and additional supplements may apply.

  • Parking

    Private parking is possible on site (reservation is not possible) and costs USD 30 per day.

  • Internet

    WiFi is available in public areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Door Width: 82
  • Entrance Leveled: Yes
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

8.8
Based on 718 reviews
Cleanliness: 8.39
Service: 9.86
Location: 8.4
Room Quality: 8.35
Amenities: 8.38
Value for Money: 8.84
Food and Beverage: 9.39
Overall Experience: 8.76
2
229canadianc • Family
10
10/10
Pros:

Great service from loli and Antonio

2026-08-07 • via Tripadvisor
M
Mitsui • extended_group • py
10
No te avisan que el estacionamiento te cobran aparte
Pros:

La ubicación

Cons:

El estacionamiento

2026-08-05 • via Nuitee
W
Wanda • family_with_children • us
9
Pros:

Nope

Cons:

Noise

2026-08-04 • via Nuitee
D
danieljU9062IQ • Family
10
Loli
Pros:

Loli at breakfast is very attentive and takes care of everyone that comes down

2026-08-03 • via Tripadvisor
K
karinarQ2326JL • Family
10
Stay
Pros:

Hospitality was great. The breakfast was amazing. Antonio and Delia were amazing host and were attentive to our needs.

2026-08-02 • via Tripadvisor
P
Padilla • extended_group • us
8
2026-08-02 • via Nuitee
A
annavF1139XP • Couples
10
David is fantastic!
Pros:

David was fantastic. From start to finish, David made the stay fun, welcoming, and smooth. Expertise, enthusiasm, and superior customer service - thank you, David, for helping us to feel so comfortable so quickly upon our arrival in CA. The breakfast was great, and we really appreciated the variety of food and drink offerings. The bed was very comfortable and the nights were quiet. Parking garage is also easy to navigate and very helpful for comfort with security of the vehicle. We so appreciate you all, and particularly David!

2026-07-30 • via Tripadvisor
A
abbydC7514KL • Business
10
Vanessa & Delia are the BEST
Pros:

Vanessa & Delia were so sweet and helpful!!! They made our breakfast experience so great! The staff has been great! We had to have some items shipped ahead of us to the hotel, and the staff held them for us & brought them up to the room! Everyone has been so accommodating and kind!

2026-07-25 • via Tripadvisor
M
Mario • solo_traveller • nl
5
Ok
Pros:

Ok

Cons:

Ok

2026-07-25 • via Nuitee
L
lfpdad • Business
10
I'm coming back
Pros:

Great hotel close to UCLA: friendly staff, tasty breakfast, comfortable room

2026-07-24 • via Tripadvisor
V
velizya2026 • Family
10
Wonderful stay!
Pros:

We had a wonderful stay here last week. We chose this hotel because of its convenient location near UCLA and Japantown.
For our family of four, the room
(#222) was spacious, comfortable, and clean. Breakfast was amazing, with a great selection of delicious food, and the pancake machine was an added bonus. Special thanks to Antonio for keeping the breakfast area clean and fully stocked.
We would also like to give special mention to David and Luis. They were both so kind, accomodating, and always smiling, which made us feel at home from the moment we checked in. Thank you very much!
Overall, we highly recommend this hotel. It has a great location, wonderful service and exceptional staff. We will definitely come back.

2026-07-24 • via Tripadvisor
J
joshaX982ML • Business
10
Exceptional Customer Service & Spotless Rooms!
Pros:

I recently stayed at the Holiday Inn in West Los Angeles from June 18th to June 19th, and I had an amazing experience from start to finish.

The room was spotless, comfortable, and very well maintained. Everything felt clean and inviting, which made my stay even more enjoyable.

The customer service was exceptional. Rebeca went above and beyond to make sure I was taken care of. The room type I booked through the app wasn’t available when I checked in, but instead of simply telling me there was nothing she could do, she took the time to find a solution and made sure I had a comfortable room. She was incredibly kind, welcoming, and genuinely sweet throughout the entire process. Her positive attitude and willingness to help made a lasting impression and truly elevated my stay.

The breakfast was also amazing, with a great variety of fresh and delicious options. It was the perfect way to start the day.

Between the spotless room, outstanding customer service, and excellent breakfast, this was one of the best hotel experiences I’ve had. A huge thank you to Rebeca and the entire team at the Holiday Inn West Los Angeles for making my stay so memorable. I will definitely be back and highly recommend staying here!

2026-07-22 • via Tripadvisor
R
rong528 • Couples • Rishon Lezion, Central District
10
One night stay
Pros:

After a long 6 hour drive David was just exceptionally welcoming. Smiling, nice and super quick! Nice dinner tip too! <3

2026-07-20 • via Tripadvisor
C
Cruiser64578306536 • Business • Clearwater, Florida
10
Amazing Staff
Pros:

Stayed here because it was very close to VA. I have to give give this staff the biggest shout out. They are the best staff i have encountered in my travels. David, Amanda Rebecca and Luis were amazing at the front desk. They answered all my questions and had great suggestions. Art, Brenda and Vanessa always great interactions. Professional and Friendly. Tito, Santos and Zaid keep the property safe and clean! Antonio and I can't remember the other 2 gals kept my belly full with breakfast! Kudos to you all. You made my trip top notch! HI 5

2026-07-19 • via Tripadvisor
V
Vguido • Family • Mesa, Arizona
10
Great Experience/Bfast
Pros:

Second time staying here! Love the bfast and vibe . Loli and Antonio make us feel like family

2026-07-17 • via Tripadvisor
J
Jesus • couple • us
10
2026-07-14 • via Nuitee
N
nancyrW3097ZG • Family
10
Will make you feel at home.
Pros:

Wonderful stay breakfast was amazing Lolie the the breakfast lady was the sweetest ❤️ 💕 💗

2026-07-13 • via Tripadvisor
H
hailenef • Couples
10
Wonderfully surprised
Pros:

Everything was wonderful and everyones so kind and sweet, especially odaly and vanessa who handle the breakfast area!

2026-07-12 • via Tripadvisor
N
Nakahashi • couple • jp
8
よかったです
Pros:

とても綺麗で、朝食も美味しかったです。

Cons:

ハウスキーピングができる曜日が決まっていること

2026-07-10 • via Nuitee
5
537guest • Business • Los Angeles, California
10
Great Stay
Pros:

I wanted to share information on my exceptional experience at Holiday Inn Express West LA. The rooms were very clean and the staff were incredibly friendly. Antonio and Lolie were very gracious and very accommodating during breakfast service. They both went above and beyond to deliver excellent customer service. They made my stay special with their friendly service every morning.

2026-07-09 • via Tripadvisor