Best Western Diamond Bar Hotel & Suites

Hotels
•
Best Western
7.6 (458 reviews)
259 Gentle Springs Lane , Diamond Bar , us

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Children allowed

Facilities

Non-smoking rooms
Air conditioning
Family rooms
Lift / Elevator
Luggage storage
Express check-in/check-out
Safety deposit box
Fax/photocopying
Hot tub/Jacuzzi
Non-smoking throughout
See all facilities

Review Highlights

Pros:
Clean rooms
Spacious accommodations
Convenient location
Friendly staff
Cons:
Loud noise from traffic
Inadequate breakfast options
High prices for value received

Categories

Cleanliness
6.55
Multiple reviews mentioned cleanliness positively but also indicated issues with cleaning, such as improper cleaning and complaints about towels.
Service
9.01
Staff were noted as friendly and helpful, despite some service delays regarding room amenities.
Location
9.05
Many reviews praised the location as convenient and close to events.
Room Quality
7.51
Rooms were described as clean and spacious, but various complaints about noise and uncomfortable pillows affected perception.
Amenities
7.54
Basic amenities were provided, but issues with breakfast offerings were noted.
Value for Money
7.5
Prices were mentioned as somewhat high for the experience provided, impacting perceived value.
Food and Beverage
5.55
Review indicated that breakfast offerings were lacking and unsatisfactory.
Overall Experience
8.12
General sentiment from various reviews indicates a mixed but ultimately positive experience overall.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-11 11:23

Property Description

Luxurious Amenities and Tranquil Surroundings

Outdoor Pool and Japanese Gardens: Relax in the serene ambiance of our outdoor pool and lush Japanese gardens, offering a peaceful retreat just off the Pomona Freeway.

Comfortable Rooms and Convenient Facilities

Well-Equipped Accommodations: Each room at Best Western Diamond Bar Hotel & Suites is thoughtfully furnished with Cable TV, microwave, refrigerator, coffee maker, and iron for your comfort and convenience.

Leisure and Business Facilities

Whirlpool and Fitness Room: Unwind in the whirlpool or stay active in the fitness room. Need to catch up on work? Visit our business center, and take advantage of laundry facilities during your stay.

Experience the perfect blend of relaxation and convenience at Best Western Diamond Bar Hotel & Suites. Book now for a memorable stay!

Important information:

The hotel is under renovation. Some sections of building are closed for remodeling of rooms.

Hotel SPA is out of order start 05/16/2023 till 08/31/2023.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: ONT

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Pets

    Pets are not allowed.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children ages 12 and older are allowed.
    Children from 12 years old to 17 years old stay for US$20.99 per person per night when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Property Accessibility

Total Disability Score: 5.14
Public Area
  • Hill Located: No
  • Ramp: No
  • Entrance Type:
  • Entrance Leveled: Yes
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: Yes
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: Yes
  • Elevator Visual Signs: Yes
  • Lifts Accessible: No
Show all accessibility features

Guest Reviews

7.6
Based on 458 reviews
Cleanliness: 6.55
Service: 9.01
Location: 9.05
Room Quality: 7.51
Amenities: 7.54
Value for Money: 7.5
Food and Beverage: 5.55
Overall Experience: 8.12
F
Feng • couple • us
1
Poor communication and a very frustrating refund experience.
Pros:

The room itself was clean and the location was convenient.

Cons:

I arrived after midnight and was informed that my reservation could not be used because it was booked for the following afternoon. I had to pay for another room that same night. The most frustrating part is that I have been waiting a long time for a refund decision, and the hotel has not responded to Booking.com’s requests promptly.

2026-05-30 • via Nuitee
L
Lopez-hernandez • solo_traveller • us
7
2026-05-28 • via Nuitee
S
Susan • couple • us
9
Served my purpose for a comfortable, reasonable place to spend night
Pros:

Didn't eat breakfast

Cons:

lighting

2026-05-26 • via Nuitee
G
Greg • extended_group • us
6
Cons:

Location and inflated cost

2026-05-25 • via Nuitee
M
Miguel • solo_traveller • us
8
Pros:

Location

Cons:

No free breakfast

2026-05-23 • via Nuitee
D
Dulce • extended_group • us
2
Cons:

Un safe

2026-05-20 • via Nuitee
D
Dulce • extended_group • us
3
We are sad to say we had a bad experience and came back to unclean room.
Pros:

My family and I have been staying at this location for years. We never had an issue until this last week.

Cons:

We had many issues and management didn’t resolve the issue other then give us towels. I shouldn’t be asking for towels and toilet paper when I am already staying there for 5 night!

Additional things I am not happy about it.
1.- first room I received, the main door lock was broken. It was so late that we were very tired and we had to use a furniture to block the door.
2.- I added an extra night for day 14 to 15th. I was asked for a second deposit. Now we are in $200.
3.- we now have the actual checking 15th to the 18th. Another deposit was asked…Why??? I am the same person and we are keeping the same room. Now we are at $300 deposit. On top I was charge and extra $250 but my credit card company kept an eye to make sure only one was posted.
4.- lastly and very very unhappy, the house keeping was not doing their part in cleaning the room and filling the towels and toilet papers. Housekeeping did take the tip we left! and they left the room a mess, see the pictures I attached. We came back to our room with the garbage still full and we had to go to the office several times to request for towels and toilet paper.

2026-05-20 • via Nuitee
H
huiyang • solo_traveller • us
1
2026-05-17 • via Nuitee
W
Weizhen • couple • us
4
Cons:

员工对于客户的态度需要改善。

2026-05-14 • via Nuitee
G
Gonzalez • couple • us
5
Pros:

The location

Cons:

How they were too busy where I can’t stay a couple of hours extra even if there was an extra charge

2026-05-13 • via Nuitee
K
Kevin • couple • us
3
Not having to pass lobby to get to your rooms Only perks is the layout of the room located for our privacy
Pros:

That you have your privacy

Cons:

The response time for towels, what’s offered at breakfast and the no 10:30 late check out request.

2026-05-08 • via Nuitee
A
Alma • solo_traveller • us
1
Pros:

price

Cons:

everything from the beginning to the end, our room, nothing like the picture after checking in drove around trash all over the back right when walking in the hotel we got some one asking us if we needed a pill, some stuff to make us have a good time , we left to eat came back. and the same guys sitting in is car asking us again wen to the room the pillows were not even pillows they look like couch pillow small n squared missing towels we open the window because the ac was not cooling we hear people out side then you hear the laughing loud n they you smell the smoke marijuana they are drinking been loud I close my window and they say we will be louder bitch they were there still 2am nobody answered the front. waited till the people left try to sleep then you have people coming slamming the ice machine tropin stuff laughing say you been loud them responding I don't give a fuck. @330am left my room n slept in the car. at checkout they said how was everything I said horrible and the answer I got was. sorry maybe next time you will have a better experience and walked away

2026-05-08 • via Nuitee
E
Eddie • solo_traveller • us
10
2026-05-08 • via Nuitee
I
Ikai • solo_traveller • us
8
2026-05-07 • via Nuitee
S
Scott • solo_traveller • fr
8
Good for short stays and pleasant staff
Pros:

Staff

Cons:

You can hear every step someone takes above your room

2026-05-06 • via Nuitee
B
Baatarchuluu • family_with_children • us
2
2026-05-05 • via Nuitee
L
Louie • couple • us
4
Disappointed. We’ve stated in so many BW. This was definitely the worst. We will not be returning to this location.
Pros:

Very disappointed

Cons:

The first room we were given wasn’t at all what we expected. The bathroom door wouldn’t close and the room itself felt dirty. We voiced our complaints and were given another room - the bed in this room was extremely noisy due to the bed sitting on a metal bed frame.

2026-05-02 • via Nuitee
A
Alireza • couple • us
8
2026-05-01 • via Nuitee
R
Rafael • family_with_children • us
8
Fue buena!
Pros:

No desayuné!

Cons:

El ruido del freeway!

2026-04-30 • via Nuitee
S
sexton • couple • us
9
it was a beautiful trip & gave us a comfy place to rest & i would stay again !
Pros:

i loved the vanity light in the restrooms

Cons:

i didn’t like how open to the public it was

2026-04-28 • via Nuitee