Best Western Inn Florence

Hotels
•
Best Western
8.1 (913 reviews)
7821 Commerce Drive , Florence , US
+1 843-678-9292

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Comfortable beds
Clean rooms (many reports)
Friendly/helpful staff
Convenient location near amenities
Hot water and adjustable shower head
Spacious rooms (reported by several)
Good breakfast (many guests)
Immaculate appearance (multiple mentions)
Cons:
WiFi / internet outages
Airplane noise / flight path
Inconsistent cleanliness (some filthy rooms, lobby odor)
Poor signage / difficult to find building
Front desk responsiveness / inadequate compensation
Small breakfast/eating area
Mixed breakfast quality

Categories

Cleanliness
7.8
Multiple reviews call the hotel and rooms 'very clean' and 'immaculate', but a few guests reported filthy rooms and odors in the lobby/halls (mop water smell, marijuana smoke).
Service
8.6
Staff frequently described as friendly, helpful and personable (mentions of Jean and generally kind staff), though a few guests reported poor front-desk responsiveness and unsatisfactory compensation for issues.
Location
8.2
Many guests praised the convenient location near gas stations, restaurants and coffee; some noted difficulty finding the property due to signage and noise from airplanes/flight path.
Room Quality
8
Beds repeatedly described as comfortable and rooms as spacious and clean by several guests, while others encountered small rooms, inconsistent room sizing and placement under a flight path.
Amenities
7.6
Amenities like hot water and adjustable shower heads were praised, but there were significant negative reports about WiFi/internet outages and limited breakfast seating.
Value for Money
8
Perceptions mixed: some guests called it great value, others felt the price did not match their experience (example: $278 for 2 nights with issues and minimal compensation).
Food and Beverage
7.9
Breakfast received both praise (good breakfast, adequate choices) and strong criticism (one review called it 'absolutely disgusting'), with comments about limited seating and desire for more waffle machines.
Overall Experience
8.7
Overall impressions skew positive with many 'great stay' and 'would stay again' comments, despite some impactful negatives (WiFi failure, noise, occasional cleanliness/service lapses).
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:15

Property Description

Convenient Location: Situated near major interstates and just a short distance from the airport, the Florence Best Western Inn offers easy access for travelers.

Amenities Galore: Enjoy a refreshing dip in the outdoor pool, keep up with your workout routine at the 24-hour gym, and start your day right with a hot continental breakfast.

Comfortable Accommodations: Relax in well-equipped rooms featuring essential amenities like a coffee maker, microwave, and refrigerator, along with entertainment options such as cable TV and free WiFi.

Ready to experience a comfortable stay with convenient amenities? Book your stay at the Florence Best Western Inn now!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: CVG

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Door Width: 82
  • Entrance Leveled: No
  • Pet Friendly: Yes
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

8.1
Based on 913 reviews
Cleanliness: 7.8
Service: 8.6
Location: 8.2
Room Quality: 8
Amenities: 7.6
Value for Money: 8
Food and Beverage: 7.9
Overall Experience: 8.7
D
Davis • couple • us
10
Pros:

Water actually got hot, shower head had three levels. Room was very spacious and clean. Bed was comfortable. Very close to gas stations, restaurants, coffee, etc

Cons:

All was great

2026-10-29 • via Nuitee
K
Karen • couple • us
7
Cons:

Difficult to get to, and signage on the building/outside could be better. Other than the tall pole sign that can only be seen at a distance

2026-10-27 • via Nuitee
M
Michael • couple • us
10
Pros:

Easy to find, very friendly.

Cons:

Small eating area, food selection ok.

2026-10-24 • via Nuitee
J
Joanna • family_with_children • us
7
Overall good
Pros:

The beds were really comfortable

Cons:

The halls to me smelled like marijuana and smoke which made my sisters have breathing problems in the night

2026-10-23 • via Nuitee
J
jeff • solo_traveller • ca
9
We had a very comfor stay and staff were very friendly.
Pros:

The beds were very comfortable!

2026-10-21 • via Nuitee
K
Karla • couple • us
10
We had a great stay.
Pros:

The stay was a good experience for us. Would stay there again.

Cons:

Noise from the airplanes. Understand you can’t change that.

2026-10-21 • via Nuitee
L
Lynn • couple • us
10
Pros:

Very clean. Good breakfast. Great area for where we needed to go.

2026-10-16 • via Nuitee
M
Marcia • couple • ca
8
2026-10-16 • via Nuitee
J
Janet • couple • us
10
This hotel was a great location & immaculate. The staff was helpful & friendly.
Pros:

Everything was exceptionally clean. The staff was super friendly & helpful. Jean was very friendly & personable.

Cons:

Nothing

2026-10-15 • via Nuitee
M
Michael • couple • us
7
2026-10-14 • via Nuitee
T
Thomas • couple • us
1
2026-10-12 • via Nuitee
S
Sharon E Hester • solo_traveller • us
3
2026-10-12 • via Nuitee
S
Sharon E Hester • solo_traveller • us
3
Room Gone Wrong!!
Pros:

Clean rooms, beds comfortable.

Cons:

We Did n't know we were in flight path, No wifi service, no Internet; phones didn't work either in either room, so even though they gave us the info for WiFi/Internet connection, it didn't work in either room, they gave us a problem with putting us near each other, also my brother, his wife, niece had a smaller room same price, they needed a bigger room, they finally put them in a different room but still no WiFi I felt really bad because we had these issues with the rooms because I made the reservations and the price of the rooms didn't not meet the criteria of what we were expecting very disappointed because Best Western facilities are usually very nice, we thought that maybe they would give us a free night or something for the inconvenience but no they gave me $22.00 the desk clerk Elliott agreed that more should've been done concerning our situation, and if he were the Manager he would've done more to correct the situation, WiFi service is one of the Amenities that I enjoy the most because I normally bring my laptop, and they mentioned something about renovations being done but if you've just had renovations done you need to make sure each room is functional and in proper order before you allow people to reserve the rooms and now the customer is unhappy and inconvenienced, but most of all I feel really bad for my family whom I invited to come with me and my husband for the weekend and this happened, my sister in-law went to the front desk clerk several times but we felt that no one was really concerned about the situation, we paid $278.00 plus tax for 2 nights it definitely wasn't worth it!! Thanks for listening!!

2026-10-12 • via Nuitee
C
Carol • couple • us
10
2026-10-11 • via Nuitee
R
Richard • couple • us
10
This Best Western was way above "Acceptable." It was awesome. Clean everything. Quite new rooms
Pros:

Breakfast OK. Good Choices.

Cons:

More waffle machines

2026-10-09 • via Nuitee
C
Cory • family_with_children • us
9
2026-10-08 • via Nuitee
W
Walter • solo_traveller • it
8
2026-10-08 • via Nuitee
M
Marcelo • family_with_children • br
7
Pros:

Bom custo benefício

Cons:

Ter que solicitar a limpeza do quarto

2026-09-19 • via Nuitee
C
Casey • couple • us
6
2026-09-18 • via Nuitee
K
Kala • couple • us
1
Pros:

Beds were comfortable and the location was convenient

Cons:

Lobby smelled like dirty mop water, breakfast was absolutely disgusting, there was never any staff at the desk has to look or ring a bell for someone, the room was rather filthy.

2026-09-14 • via Nuitee