Wyndham Garden Sacramento Airport Natomas

Rooms and restaurant

Yes

Nice open feeling, clean and comfortable.

The rooms

It was my wife's very first Mother’s Day post-chemo, and the front desk associate, Kevin, managed to single-handedly ruin it by harassing her and making her cry.

Instead of a celebration of her health, my wife was subjected to targeted bullying while solo-parenting our 3-year-old and 18-month-old while I left to prepare for her special day. Because the hotel’s credit card machine was down at check-in, they didn't secure a card for the room. (the GM tried demeaning my wife saying the machine was working, but I saw my wife try 2 cards and the hotel staff said "Oh don't worry about it, you're good")

The next morning, my wife did not remember the credit card wasn't on file (people post-chemo tend to lose memory quicker), so she provided Kevin with her room number, then went upstairs after breakfast. Then Kevin used the hotel phone to relentlessly call her room 5 times while she was trapped trying to tend to two crying toddlers. It was an honest mistake of my wife, she went downstairs to pay as soon as the kids were ready to leave.

My wife called me in distress, so I called the front desk directly. Kevin was incredibly aggressive on the phone with me, constantly cutting me off to say, "But listen to my side!" Then he explicitly threatened my family, telling me, "I would've kicked her out if you didn't just call me." Threatening to evict my wife and kids over a breakfast bill is a major violation of basic guest safety.

Then back at the hotel, as I walked past the front desk to pack our car, Kevin looked directly at me and very obnoxiously said, "Hope you had a great stay!" with a massive, mocking smile on his face. It was a blatant, unprofessional taunt after he had spent the morning bullying my recovering wife.

Then the General Manager, Safal Mengi, publicly claimed these threats were "not substantiated". Therefore, his "internal review" consisted entirely of letting Kevin lie to cover his own tracks. The hotel's internal phone logs prove the harassment occurred, but management refuses to pull them because they are protecting an abusive employee.

Do not trust the corporate spin in management's responses. They will gaslight you, protect hostile staff, and threaten your family’s safety over their own administrative errors.

Do not stay at this hotel if you value safety, professionalism, or basic human decency. I stayed here over Mother's Day weekend with my 3-year-old and 18-month-old, and we were subjected to targeted harassment and bullying by a front desk employee named Kevin.

The issues started at check-in when the hotel's credit card machine was down, so they didn't authorize a card. On Sunday morning, I took my two toddlers down for breakfast while dad went offsite to set up for the day. While eating, Kevin asked for my room number to charge the breakfast to my folio, which I provided. Hectic with two babies, I went back up to the room to clean them up and get them ready for the park, fully intending to settle up on our way out.

Within three minutes of being in my room, Kevin used the hotel's internal phone system to aggressively demand I come down "now" to pay and clean up the breakfast table. When I explained I was solo with two toddlers and would be down as soon as they were dressed, he became verbally hostile. I hung up to focus on my screaming kids, and Kevin proceeded to call my room four more times in a row. It felt like targeted stalking.

It got so terrifying that I called my husband to call the front desk for me. Kevin told my husband he was "about to kick me and the kids out of the hotel" over a breakfast charge he already had my room number for. Threatening to evict a mother and two babies over a $13 charge is an unconscionable safety violation. When I finally went downstairs to pay, I caught Kevin openly mocking me and my husband to other staff and laughing about how he treated us.

To make matters worse, I am a cancer patient who finished chemotherapy in October. This was my first Mother’s Day in a year without being sick, and this hotel completely ruined it. I spoke to the Hotel Manager, Matthew, who promised a follow-up that never came. When I escalated to the General Manager, Safal Mengi, his response was to gaslight me, call this "frustration on both sides," and protect his employee while refusing to refund the points used for the stay.

Management cares more about protecting hostile employees than guest safety. This property is entirely unequipped for families, and its staff handles basic operational errors with aggression and intimidation. A formal corporate complaint and Chase dispute have been filed. Stay far away.

The property was beautiful and clean

The stay was pleasant and the staff was friendly. I like that they didn't have carpet in the rooms. The room was clean and comfortable. The breakfast was as expected. The parking lot lighting was good so arrivals after dark felt safe. Proximity to the airport made traveling easy. I would choose to stay here again.

Felt recognized as a person as well as a traveler! What a great experience from the check in to housekeeping! Clean, not sterile,welcoming not phony--Big Wow!

Super close to restaurants and stores just really convenient!

Didn’t eat

Friendly front desk, quiet, comfy beds / pillows, showers, decor. Some of the best sleep I’ve ever got!