Best Western Plus Hotel Carlton

Hotels
•
Best Western Plus
8.8 (117 reviews)
5 Rue Des Glieres, Annecy, Haute-Savoie, 74000 , Annecy , FR
+33 4 50 10 09 09

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Pets allowed

Facilities

Elevator
Golfing nearby
Bicycle rentals nearby
Hiking/biking trails nearby
Sailing nearby
Water skiing nearby
Breakfast available (surcharge)
Safe-deposit box at front desk
Multilingual staff
Free newspapers in lobby
See all facilities

Review Highlights

Pros:
Excellent location close to train station and old town
Very friendly, helpful and attentive staff (multiple named mentions: Jose, Juan)
Clean, renovated and nicely presented rooms
Secure underground parking available
Quiet nights and comfortable beds
Good breakfast (described as lovely / good spread)
Some rooms include balconies
Cons:
Many rooms are small with tiny bathrooms
Shower layout issues (no door, water spills over the bathroom)
Occasional AC issues reported
Driving to the hotel and tight parking access can be difficult
Isolated reports of in-room hazards (oversized TV placement) and limited haircare amenities

Categories

Cleanliness
9.1
Multiple reviews call the hotel 'clean', 'super clean' and note 'beautifully decorated and presented' rooms; overall cleanliness sentiment is strongly positive.
Service
9.6
Consistently praised staff (several mentions of Jose and Juan by name) described as 'very friendly', 'helpful', 'exceptional' and 'went above and beyond', supporting a very high service score.
Location
9.6
Repeatedly noted as 'perfect location', extremely close to the train station, walkable to the old town and attractions; location is a major positive across many reviews.
Room Quality
7.4
Mixed feedback: rooms described as 'very small', tiny bathrooms, shower with no door causing water to spread, and one report of a poorly placed oversized TV—room quality is weaker than other categories.
Amenities
8.3
Amenities include secure underground parking, AC (mostly good though one report of AC not working in April), balcony for some rooms and renovated rooms; overall positive but with some inconsistencies.
Value for Money
8.7
No strong negative comments on price; guests note convenience, quality of service and comfortable beds, implying good value for money overall.
Food and Beverage
8.6
Breakfast is mentioned positively ('lovely breakfast', 'good spread at breakfast') though food/beverage is not a dominant theme; overall sentiment is favorable.
Overall Experience
9.1
General tone across reviews is very positive ('wonderful place', 'highly recommended', 'would definitely stay again') reflecting a strong overall guest experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:16

Property Description

Convenient Amenities: Enjoy complimentary wireless internet access and a reception hall at Best Western Plus Hotel Carlton.

Dining Options: Indulge in snacks at the snack bar/deli and cocktails at the bar/lounge.

Central Location: Stay in the heart of Annecy, with Lake Annecy and Notre-Dame-de-Liesse Church just a 15-minute walk away.

Experience comfort and convenience at Best Western Plus Hotel Carlton. Book now for a memorable stay in Annecy!

Important information:

  • Cash transactions at this property cannot exceed EUR 1000, due to national regulations. For further details, please contact the property using information in the booking confirmation.
  • Only registered guests are allowed in the guestrooms.
  • In accordance with national/local laws, air conditioning may be restricted to certain hours from 01 October to 01 May.
  • Parking height restrictions apply.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: NCY

Property Policies

  • Noise policy

    Noise-free rooms not guaranteed

  • Sustainability Certifications

    Green Key (Foundation for Environmental Education)

  • Pets

    Pet max weight (per pet) in lb is 44

  • Parking

    Parking height restrictions apply

  • Pets

    Pets allowed

See all policies

Location

Guest Reviews

8.8
Based on 117 reviews
Cleanliness: 9.1
Service: 9.6
Location: 9.6
Room Quality: 7.4
Amenities: 8.3
Value for Money: 8.7
Food and Beverage: 8.6
Overall Experience: 9.1
C
Christopher • family
10
Pros:

Wonderful place to stay when visiting Annecy. Well positioned and quiet.

2025-09-22 • via Nuitee
T
THOMAS • partner
10
Pros:

Great staff. Very helpful.

2025-09-20 • via Nuitee
A
Anne
10
Wonderful stay
Pros:

Beautiful hotel, wonderful location, great service, loiovely breakfast

2025-09-18 • via Nuitee
A
Anna • family
10
Pros:

This wS just one night stay. Walking around the city.

2025-09-15 • via Nuitee
A
Ana
10
Pros:

Clean, courteous and convenient!

2025-09-12 • via Nuitee
A
Alexander
10
Pros:

Very friendly and helpful staff, very close to the Hauptbahnhof (main railway station) but also walkably close to the medieval town centre. Highly recommended.

2025-08-21 • via Nuitee
R
Raymond
10
Jose is a concierge rockstar!!
Pros:

Amazing experience from the start at the concierge desk with Jose. Great personality, professionalism, friendliness! Ask him for a map of suggested areas of interest and unsafe areas of the city, and ask him for "staff's pick" of restaurants. It is extremely helpful. All staff members were friendly and helpful, but Jose went above and beyond expectations! Hotel is conveniently close to train and bus station, and popular tourist attractions.

2025-08-19 • via Nuitee
T
Tracey
10
Annecy we’ll be back
Pros:

The hotel was in a perfect location as it was very close to the train station

2025-07-27 • via Nuitee
M
Matthew
10
Great Hotel Close to Train Station
Pros:

I really liked my stay here. It was very close to the train station. Super clean and elegant.

2025-07-12 • via Nuitee
D
D T
6
Pros:

Hotel is ok for a short stay. Very small rooms but that was known. Good aircon and location. Shower has no door and water goes all over the bathroom (which is tiny). Also no conditioner or proper hair shampoo just a shampoo/shower gel combo.

2025-07-05 • via Nuitee
M
Maria • partner
10
Pros:

Wonderful Hotel!!

2025-06-17 • via Nuitee
D
Donna
8
Pros:

Friendly staff, good location

2025-06-15 • via Nuitee
D
Diane • family
10
Pros:

We enjoyed our stay very much. Very friendly and updated hotel

2025-06-11 • via Nuitee
J
Joseph • family
8
Pros:

Hot water temperature was barely sufficient.

2025-06-08 • via Nuitee
J
jean guy • partner
8
Pros:

Nights were were quiet.

2025-06-06 • via Nuitee
J
James • partner
10
Pros:

wonderful service at reception.]
Juan is a TREASSURE...SUPERB GENTLEMAN!!!

2025-05-17 • via Nuitee
K
kenneth
10
Pros:

Friendly service!

2025-05-09 • via Nuitee
N
N C
10
Pros:

All staff lovely and very helpful. Really comfortable bed. Great room and location. Would definitely stay again.

2025-04-15 • via Nuitee
O
Oded
8
Close to the train station and the old city
Pros:

Air conditioner is not working in April

2025-04-15 • via Nuitee
A
Andrew
10
Pros:

Hotel is well located with great restaurants in close proximity, parking made possible by the hotel.

2024-11-04 • via Nuitee