Best Western West Towne Suites

Hotels
Best Western
8.2 (1278 reviews)
650 Grand Canyon Drive , Madison , us

Free
Children allowed
Pets allowed

Facilities

Offsite parking discounted rates available
Electric bicycle charging station
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Family rooms
Pets allowed
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Clean rooms
Friendly staff
Great breakfast
Good location
Cons:
Concerns about cleanliness in new management
Icy parking lot during winter months

Categories

Cleanliness
7.59
Several reviews mentioned cleanliness positively, but one noted cleanliness issues under new ownership.
Service
8.56
Many reviewers appreciated the friendliness and efficiency of the staff.
Location
8.6
The hotel is well-located for shopping and access to services, which guests found very convenient.
Room Quality
8.05
Rooms are generally described as large, clean, and comfortable.
Amenities
8.08
The breakfast and pet-friendly policies were highlighted as positives.
Value for Money
8.04
Guests felt they received good value for the price, given the amenities offered.
Food and Beverage
8.59
Breakfast options received consistent praise from reviewers.
Overall Experience
8.06
Overall, guests are satisfied, though some noted areas needing improvement.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 20:18

Property Description

Convenient Location
Located just 6 km from University of Wisconsin-Madison and Camp Randall Stadium, Best Western West Towne Suites offers easy access to key attractions in Madison.

Comfortable Accommodation
Each 100% non-smoking room features a 32-inch flat-screen TV, desk, and lounge chair with an ottoman. Upgrade to rooms with a sofa bed and kitchenette for added convenience.

Amenities Galore
Enjoy complimentary cook-to-order breakfast, a 24-hour fitness centre, and free WiFi during your stay. Take advantage of the 24-hour business centre, snack shop, and free parking offered by the hotel.

Book your stay at Best Western West Towne Suites now to experience the perfect blend of comfort and convenience in Madison.

Important information:

Please note, guests who wish to use the hotel transfer service will need to make arrangements 24 hours in advance.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: MSN

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Guest Reviews

8.2
Based on 1278 reviews
Cleanliness: 7.59
Service: 8.56
Location: 8.6
Room Quality: 8.05
Amenities: 8.08
Value for Money: 8.04
Food and Beverage: 8.59
Overall Experience: 8.06
N
Nora solo_traveller us
9
Pros:

Staff was very friendly, rooms were clean and comfortable. Breakfast selection was good.

Cons:

Nothing

2026-06-19 via Nuitee
C
Charliedog couple us
10
Our go-to place when we are in the Madison area.
Pros:

Our go-to place whenever we visit family/friends in the Madison area. We have stayed here multiple times and have never been disappointed. They have one of (if not the best) breakfasts ever in any hotel/motel. Fresh fruit, good coffee, made to order hot breakfast-one of the options is French toast, but it should be called Texas toast since the slices of bread are about an inch thick. The staff was outstanding, especially Steve at the front desk. The location is great, so close to the beltline to go anywhere in almost any direction.

Cons:

Overall I cannot think of anything that could have been better.

2026-06-18 via Nuitee
J
Joyce solo_traveller us
2
2026-06-13 via Nuitee
K
Kailah family_with_children us
8
Nice Enough Mid-Range/Budget Hotel, Might or Might Not Stay Again
Pros:

The size of the room was really nice--felt spacious enough to spend time + for my toddler to walk around, and nice to have the couch in addition to the bed. The bed was comfortable. Nice to have the full-size fridge available. Hotel was reasonably quiet, and a convenient location. Everything was very clean, and the elevator was nice. Also the front lobby, with VHS options in addition to the TV.

Cons:

There was some damage on the bottom of the bathroom door, and on the fridge doors (rust, discoloration), even though everything was functional. Also a little bit weird smell in the hallway. People make a big deal about the "made to order" breakfast, which I thought was.... fine? Not bad, but nothin to make a fuss over. If anything it felt restrictive on the few choices available + with the ticket system, and it had a weird layout, including gambling machines in the corner (why).

2026-06-11 via Nuitee
S
Serna solo_traveller us
6
Pros:

Desayuno

Cons:

Que no haya tenido alberca

2026-06-08 via Nuitee
J
Joseph couple ca
8
This was our third staying here. The only issue is the amount they charge for a small dog.
Pros:

I love the breakfast they serve at this property. Eggs anyway you like them.

Cons:

Over charge for travelling with our pet.

2026-06-05 via Nuitee
J
JBluesky Family
10
Wonderful!
Pros:

Great location. Rooms are clean and very friendly staff! Reasonably priced with a wonderful breakfast included.

2026-06-02 via Tripadvisor
P
Paradise12800611607 Family
10
Clean, quiet and convenient
Pros:

Perfect location for a visit with family. Very clean, quiet and comfortable and good coffee in the morning. Very friendly staff too.

2026-06-02 via Tripadvisor
C
charlesfN2005IW Solo travel
10
I'm coming back!
Pros:

Overnight trip to Madison. Room was great and were the amenities. Hot breakfast in the morning. Front desk maintained by Steven was personable and efficient. Same place next time in Madison, no doubt.

2026-05-30 via Tripadvisor
R
Rafael family_with_children us
8
2026-05-30 via Nuitee
J
Julie solo_traveller us
7
2026-05-28 via Nuitee
A
Alinolue solo_traveller us
8
2026-05-28 via Nuitee
R
Rodrigo couple us
10
Pros:

Súper cómodo

Cons:

Súper

2026-05-28 via Nuitee
P
Patience family_with_children us
8
2026-05-27 via Nuitee
B
Brian solo_traveller us
10
Will be back
Pros:

The staff was very pleasant. The rooms were clean, the beds were very comfortable, and the cooked to order breakfast was very good. No complaints.

Cons:

Towels weren't the greatest but were ok.

2026-05-25 via Nuitee
D
Danilo solo_traveller us
10
Pros:

Nice staff, clean room, comfortable bed, good location.

Cons:

Warm shower suddenly get cold.

2026-05-24 via Nuitee
P
Patricia family_with_children mx
9
Pros:

El precio, la relación precio calidad bueno. Las camas cómodas, también el tamaño de las habitaciones.

Cómoda la estancia.

Cons:

El desayuno bueno, pero muy limitado. Queríamos hacer combinaciones en el desayuno y fue imposible. Sería muy bueno tener más opciones y ser un poco flexible.

2026-05-22 via Nuitee
E
Easyflyer Couples Edina, Minnesota
10
Great value
Pros:

This is the second time we stayed here. Both times have been excellent. Everything worked as intended, beds were comfortable, it was quiet, temperature was well-maintained and HVAC system was quiet. In addition, the room rate was about 25% below comparable properties in the area.

2026-05-21 via Tripadvisor
L
Lawrence couple us
10
Pros:

The property didn’t offer MSNOW tv channel, I find that unusual, since they did offer state run bs channel Fox.

2026-05-21 via Nuitee
L
Laura solo_traveller us
8
2026-05-21 via Nuitee