Best Western West Towne Suites

Hotels
•
Best Western
8.2 (1306 reviews)
650 Grand Canyon Drive , Madison , us
+1 608-833-4200

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Free
Children allowed
Pets allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Business center
See all facilities

Review Highlights

Pros:
Clean rooms
Friendly staff
Great breakfast
Good location
Cons:
Concerns about cleanliness in new management
Icy parking lot during winter months

Categories

Cleanliness
7.59
Several reviews mentioned cleanliness positively, but one noted cleanliness issues under new ownership.
Service
8.56
Many reviewers appreciated the friendliness and efficiency of the staff.
Location
8.6
The hotel is well-located for shopping and access to services, which guests found very convenient.
Room Quality
8.05
Rooms are generally described as large, clean, and comfortable.
Amenities
8.08
The breakfast and pet-friendly policies were highlighted as positives.
Value for Money
8.04
Guests felt they received good value for the price, given the amenities offered.
Food and Beverage
8.59
Breakfast options received consistent praise from reviewers.
Overall Experience
8.06
Overall, guests are satisfied, though some noted areas needing improvement.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 20:18

Property Description

Convenient Location
Located just 6 km from University of Wisconsin-Madison and Camp Randall Stadium, Best Western West Towne Suites offers easy access to key attractions in Madison.

Comfortable Accommodation
Each 100% non-smoking room features a 32-inch flat-screen TV, desk, and lounge chair with an ottoman. Upgrade to rooms with a sofa bed and kitchenette for added convenience.

Amenities Galore
Enjoy complimentary cook-to-order breakfast, a 24-hour fitness centre, and free WiFi during your stay. Take advantage of the 24-hour business centre, snack shop, and free parking offered by the hotel.

Book your stay at Best Western West Towne Suites now to experience the perfect blend of comfort and convenience in Madison.

Important information:

Please note, guests who wish to use the hotel transfer service will need to make arrangements 24 hours in advance.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: MSN

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Guest Reviews

8.2
Based on 1306 reviews
Cleanliness: 7.59
Service: 8.56
Location: 8.6
Room Quality: 8.05
Amenities: 8.08
Value for Money: 8.04
Food and Beverage: 8.59
Overall Experience: 8.06
G
Genest • solo_traveller • ca
8
Pros:

La chambre était grande et belle avec frigo et micro-onde !
Le déjeuner était super bon, tu as le choix entre 3 repas!

Cons:

L'air climatisé était super bruyant et c'était impossible de l'arrêter

2026-07-24 • via Nuitee
C
Craig • solo_traveller • us
5
2026-07-23 • via Nuitee
J
Jim • family_with_children • us
9
Pros:

Location

2026-07-22 • via Nuitee
D
Deanna • couple • us
10
Clean comfortable place with nice staff
Pros:

Simple, clean and comfortable. Easy to get to

Cons:

No issues

2026-07-21 • via Nuitee
S
Sharda • solo_traveller • us
6
Pros:

Very nice workers

Cons:

No pool

2026-07-19 • via Nuitee
M
Mariana • solo_traveller • br
9
2026-07-18 • via Nuitee
R
Robert • couple • ca
8
2026-07-15 • via Nuitee
J
J.R. • couple • us
10
2026-07-11 • via Nuitee
R
Ramos Martinez • couple • us
10
Is comfortable and affordable
Pros:

The customer service is excellent

2026-07-10 • via Nuitee
K
Karen • solo_traveller • us
9
Pros:

Excellent breakfast, and cooks/staff were helpful to me, very friendly!

2026-07-10 • via Nuitee
B
Badesha • family_with_children • us
7
2026-07-09 • via Nuitee
H
Hazem • solo_traveller • us
10
2026-07-07 • via Nuitee
P
Praviona • solo_traveller • us
10
2026-07-07 • via Nuitee
C
Clinton • solo_traveller • us
9
2026-07-06 • via Nuitee
K
Komla • couple • us
8
Pros:

Good timing for the breakfast and it's very organized..
The facilitie has a gym but not a pool

2026-07-04 • via Nuitee
J
Jill Pocius • solo_traveller • us
9
2026-06-30 • via Nuitee
C
Christy • family_with_children • us
7
Pros:

The family rooms were spacious and included a refrigerator and microwave. There was plenty of space to store luggage and bags, and we didn't feel crowded in our room. There was a nice area to sit and lounge in the lobby and breakfast area. The hotel offers coin-laundry machines for guests. The staff was really friendly, responsive, attentive, always smiling, and helpful in answering questions, and did a good job making us feel safe and at home. The check-in/out process was seamless.

Cons:

When booking, we requested a "family room, but the description online was confusing. It made it sound like we were going to have a room with 4 beds, two couches, and two bathrooms. The "family room" is a larger, more spacious hotel room (sleeps 6) with a small living space and included two queen beds, a sleeper sofa, a larger counter in the living area with a sink, refrigerator, and microwave. We requested an "adjoining room" when booking, but at check-in we learned that adjoining rooms weren't an available option at this location. The staff was able to get our two rooms directly across from each other. The front of the dresser in one room was covered in greasy fingerprints, and the refrigerator in the other room wasn't working properly. The carpet in one of the rooms was filthy and turned our socks black after just a few minutes. The carpet in the other room was damp, as if it had recently been steam-cleaned (hopefully that's all it was). The bathroom was big, with plenty of room, and an oval-shaped bathtub/shower, but the lighting was dim, and the walls were dark, so light didn't reflect well; the area where the toilet is feels kind of like a cave because it's in a corner where there is no overhead light. The hotel comes with a made-to-order breakfast (options: pancakes, French toast, or scrambled eggs/hash browns, with bacon or sausage as a side). The kitchen is not allergy-friendly (nuts/dairy), so one of our guests couldn't eat breakfast there. They did have 3 cereal options, yogurt, apples, bananas, and some pastry items like muffins and toast. They had juice, tea, coffee, and milk for beverage options. The breakfast itself was not great. The pancakes and French toast were passable, but the bacon was soggy, and the eggs were off... not entirely convinced they were actual eggs.

2026-06-29 • via Nuitee
N
Ntxheeyees • extended_group • us
7
2026-06-25 • via Nuitee
F
F329VHjohnm • Solo travel • United States
10
Always a pleasure
Pros:

If every best western had Stephen at the front desk then everyone stay woukd be delightful.it’s obvious this man lives his job and he is good at it.

2026-06-23 • via Tripadvisor
T
Terri • couple • us
3
Bad odors
Pros:

The made-to-order breakfast was really nice. It was great to have fresh hot food. The beds were comfortable, and the mini kitchen was a plus.

Cons:

The room had a bad smell. We spoke with staff, who gave us a room deodorizer, which masked the smell briefly, but it didn't last. It smelled dirty, like animal feces. Also, in the hall by our neighbor's door was a pile of dog feces. The floors looked stained and dirty, but the rest of the room appeared clean.

2026-06-22 • via Nuitee