Hotel Dom Rafael Express

Hotels
8.1 (1508 reviews)
Av. Rio Branco, 192 Av. Rio Branco, 228 , Santa Maria , BR

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Room service
Business center
Family rooms
See all facilities

Review Highlights

Pros:
Great service
Excellent breakfast
Cons:
Cleanliness issues
Noisy environment

Categories

Cleanliness
7.56
Many reviews indicated issues with cleanliness, including dirty rooms and linens.
Service
8.53
Guests frequently praised the attentive and friendly service received.
Location
8.57
Location was often mentioned positively, being well-situated.
Room Quality
7.52
Mixed reviews on room quality, with some mentioning comfort but others highlighting outdated or noisy accommodations.
Amenities
7.55
Limited amenities reported with some issues regarding functionality, but reasonable for the price.
Value for Money
8.01
Value was generally seen as acceptable for the price, with a few mentions of areas needing improvement.
Food and Beverage
8.56
Breakfast options received positive feedback and were described as excellent.
Overall Experience
8.53
Overall, the experience was viewed positively despite some specific issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-07 16:51

Property Description

Welcome to Hotel Dom Rafael Express!

Comfortable Accommodation: Experience air-conditioned rooms with free WiFi, room service, and city views. Each room is equipped with a wardrobe, TV, and private bathroom.

Convenient Amenities: Enjoy our 24-hour front desk and business center during your stay.

Ideal Location: Located just 11 km from Santa Maria Airport, our hotel offers easy access for travelers.

Book now for a delightful stay at Hotel Dom Rafael Express!

Important information:

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Guest Reviews

8.1
Based on 1508 reviews
Cleanliness: 7.56
Service: 8.53
Location: 8.57
Room Quality: 7.52
Amenities: 7.55
Value for Money: 8.01
Food and Beverage: 8.56
Overall Experience: 8.53
J
Jaquelini • solo_traveller • br
10
2026-09-18 • via Nuitee
M
Marcelo • couple • br
9
2026-09-17 • via Nuitee
P
Puntel de lima • extended_group • br
8
2026-09-11 • via Nuitee
J
Johann • solo_traveller • br
8
Pros:

Localização, café da manhã

Cons:

Limpeza, o quarto e banheiro tinham sujeira no chão ( chumaço de cabelo)

2026-09-11 • via Nuitee
Éverton • couple • br
9
Muito boa a estadia, café da manhã e atendimento também são muito bons..
Pros:

A localização é muito boa, fica próximo de pontos comerciais, lugar tranquilo também. Sobre o café da manhã não tem o que reclamar, é completo, tem de tudo, é excelente!!

Cons:

Único problema foi que teve foi com a porta do quarto disponibilizado no hotel Express, a porta não trancava, tivemos que ir para o hotel ao lado, o Executivo, sem problemas no mais, não pagamos a mais isso também, o problema foi resolvido de forma rápida.

2026-09-10 • via Nuitee
T
Tiago André • family_with_children • br
7
2026-09-08 • via Nuitee
R
Rodrigo • couple • br
1
Péssima, estragou o passeio.
Pros:

O quarto é muito ruim, banheiro muito pequeno, o box do chuveiro, não tem como tomar banho por causa do espaço, muito pequeno. difícil de se mexer. Roupa de cama amarelada, suja, com cheiro ruim.

Cons:

Das acomodações.

2026-09-08 • via Nuitee
B
Bruno • couple • br
10
2026-09-07 • via Nuitee
L
LUAN • solo_traveller • br
10
Pros:

Ótimo atendimento da recepção.

Quartos antigos mas limpos e confortáveis.

2026-09-06 • via Nuitee
T
Trauti • solo_traveller • br
8
2026-09-05 • via Nuitee
A
Alcione • solo_traveller • br
10
2026-09-03 • via Nuitee
I
Ivana • couple • br
8
2026-08-31 • via Nuitee
L
Luís Marcelo • solo_traveller • br
10
2026-08-30 • via Nuitee
B
Batalha • solo_traveller • br
6
2026-08-29 • via Nuitee
C
Carlos • solo_traveller • br
8
2026-08-27 • via Nuitee
M
Michele Bones • solo_traveller • br
8
2026-08-26 • via Nuitee
A
Antonio • solo_traveller • br
10
Pros:

Recepção cômodo localização custo benefício

2026-08-24 • via Nuitee
M
Mateus • solo_traveller • br
10
2026-08-24 • via Nuitee
R
Renato • solo_traveller • br
7
2026-08-24 • via Nuitee
L
Luciane • solo_traveller • br
10
Prática , funcionários educadíssimos
Pros:

Excelente

Cons:

Gostei de tudo

2026-08-23 • via Nuitee