Western Inn

Hotels
5.8 (328 reviews)
1842 Madison Avenue , Council Bluffs , US
+1 712-322-4499

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Swimming pool
24-hour front desk
Business center
Heating
See all facilities

Review Highlights

Pros:
Breakfast options
Friendly staff
Cons:
Unsanitary conditions
Disrepairs and maintenance issues

Categories

Cleanliness
3.19
Numerous mentions of dirtiness, mold, and stains indicate a severely lacking cleanliness standard.
Service
6.16
Encountered issues with booking and room assignments which affected the stay negatively.
Location
6.7
No specific positive mentions related to the location. Standard quality for this hotel tier.
Room Quality
4.15
Rooms reported as dirty and in disrepair with broken appliances and safety issues.
Amenities
7.68
Some amenities like breakfast were mentioned positively; however, overall quality is lacking.
Value for Money
6.14
Standard quality for this hotel tier, but due to overall poor experience, not seen as good value.
Food and Beverage
8.19
Breakfast mentioned positively, contributing to this score.
Overall Experience
4.16
General dissatisfaction expressed in multiple reviews leads to a low overall experience score.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 04:08

Property Description

Convenient Location
Situated just off Interstate 80, Western Inn is a short 5-minute drive from the popular Mall of the Bluffs, making it a perfect choice for shopping enthusiasts.

Relaxing Amenities
Guests can unwind in the indoor pool or start their day with a delicious continental breakfast offered daily. The pet-friendly rooms with free WiFi ensure a comfortable stay for all visitors.

Nearby Attractions
Explore attractions like the Henry Doorly Zoo and Ameristar Casino, both within a 10-minute drive from the hotel. For nature lovers, Lake Manawa State Park is just a 15-minute drive away.

Book your stay at Western Inn now for a memorable and convenient experience!

Important information:

You must show a valid photo ID and credit card upon check-in. Please note that all special requests cannot be guaranteed and are subject to availability upon check-in. Additional charges may apply.

Please note that guests booking from Omaha/ Council Bluffs metro area and surrounding towns are not permitted at this property.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Managed by a private host
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: OMA

Location

Guest Reviews

5.8
Based on 328 reviews
Cleanliness: 3.19
Service: 6.16
Location: 6.7
Room Quality: 4.15
Amenities: 7.68
Value for Money: 6.14
Food and Beverage: 8.19
Overall Experience: 4.16
D
Dunn • solo_traveller • us
1
I didnt stay.
Pros:

I didn't stay there. They wanted to charge me 25.00 for my service dog. Which is not to be charged so I didn't stay. I asked them to refund the money that I had paid. The refund has not showed up on my account yet.

Cons:

They could not try and rob me for my money.

2026-09-09 • via Nuitee
E
Ellen • family_with_children • us
1
Not safe to stay here!
Pros:

The lobby looks clean and welcoming-don’t let that fool you!

Cons:

Windows broken with hole and glass in room on ground floor, no batteries in smoke alarms, air conditioning not working, many wires exposed, so humid and hot in rooms that smell bad. Took one step in to see all this and turned around, did not stay here!

2026-07-18 • via Nuitee
B
Bequette • solo_traveller • us
5
2026-07-12 • via Nuitee
R
Robert • couple • us
4
Suspected I got insect bites from the bed
Pros:

Close to I-80

Cons:

Run down

2026-06-19 • via Nuitee
G
Gomarko • solo_traveller • us
4
See above.
Pros:

Okay.few choices

Cons:

Poor carpet-needs to be replaced. Needs painting and a huge update. Old stuff. More water came out of the faucet than sprinkler head when showering.

2026-06-18 • via Nuitee
D
Dean • solo_traveller • us
1
Disgusting
Cons:

Worst place I’ve ever been in. Couldn’t even stay as it was so gross

2026-06-16 • via Nuitee
T
THOMAS • couple • us
2
It sure wasnt like it was the several times that we had stayed in the past!
Pros:

Location

Cons:

A/C in the room didnt work. Smoke Detector wires were hanging from the ceiling. Found someone's dirty clothing throwed in the corner of the room.

2026-05-29 • via Nuitee
M
Mark • solo_traveller • us
3
Never Again
Cons:

Room was not cleaned. Bed was made but when blankets were pulled back, there were food crumbs and public hair on sheets. Carpet stained and pool was empty and not in service. We were moved to a different room that was marginally cleaner.

2026-05-12 • via Nuitee
J
Jason • couple • us
1
if I could leave a negative star rating, I would.
Pros:

checking in was easy, but i wish i had never checked in. we totally got catfished by the photos on the website. they are from probably 20 years ago. this hotel was on the top 5 of our "worst places i have ever slept" list. i should have taken pictures, but i didnt want my phone to get infected with anything. all of the things that would normally be on a wall in a hotel were ripped out, because the room had obviously been broken into a couple of times. the carpet was gross, we found hair in our sheets. we couldnt wait to leave the next morning.

Cons:

i should have known we were in for a wild ride when the former gas station in the same parking lot was no longer a gas station and now a seedy thrift store. pool? no, windows boarded up with cardboard. and windows on the exterior of the hotel, cardboard as well. couldnt imagine that there would have been breakfast served, but you couldnt pay me to eat it. it is one of the only times i slept with my loaded gun next to me on my night stand.

2026-05-04 • via Nuitee
• extended_group • us
1
2026-04-24 • via Nuitee
A
Ana • couple • es
5
2026-04-12 • via Nuitee
C
Carol • extended_group • us
1
2026-04-09 • via Nuitee
B
Brayan • family_with_children • us
4
Pros:

The location

Cons:

The toilet wasn't flushing very well, and the walls were thin

2026-03-17 • via Nuitee
W
Wesley • solo_traveller • us
8
Pros:

Price and its pretty quiet.

2026-03-15 • via Nuitee
M
Marie • solo_traveller • us
6
2026-03-01 • via Nuitee
S
sathe • family_with_children • us
10
2026-01-31 • via Nuitee
S
S.Tom • extended_group • us
4
just a place to sleep
Pros:

convience

Cons:

NO shower. breakfest was lacking

2026-01-19 • via Nuitee
R
Richard • couple • us
2
Never again
Pros:

Location

Cons:

Poorly maintained. Duct tape repairs. Worn out furniture. Very old pillows. Sparse continental breakfast. Moldy shower curtain.

2026-01-19 • via Nuitee
S
Ssuting • family_with_children • th
8
Pros:

Nice room, good swimming pool and good breakfast!

2026-01-19 • via Nuitee
B
Beckman • family_with_children • us
2
A dump
Pros:

Nothing

Cons:

Room had no towels or pillows the sheets had clearly not been changed the place was a dump

2026-01-19 • via Nuitee