Best Western Carmel's Town House Lodge

Hotels
Best Western
8 (393 reviews)
5th & San Carlos Street , Carmel , us

Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Swimming pool
24-hour front desk
Business center
Heating
Family rooms
See all facilities

Review Highlights

Pros:
Outstanding treatment from Marie
Great location
Cons:
Poor service during late arrival
Insufficient breakfast quality

Categories

Cleanliness
7.14
Concerns expressed about the cleanliness and condition of the hotel, particularly the breakfast area.
Service
9.11
Outstanding treatment from staff noted in positive reviews, though poor service was experienced during a specific incident.
Location
9.15
Great location mentioned in multiple reviews, close to amenities and walking distance to many attractions.
Room Quality
9.1
Rooms described as immaculate, super stylish, and well-appointed.
Amenities
7.63
Some amenities found lacking, particularly breakfast offerings, but overall positive feedback about the hotel.
Value for Money
7.09
Guests felt the price was high compared to the quality received, with specific complaints about the condition of facilities.
Food and Beverage
6.64
Breakfast options deemed insufficient and lacking in quality and quantity.
Overall Experience
8.11
Mixed feelings due to both fantastic experiences and serious issues related to service.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 03:17

Property Description

Convenient Location
Best Western Carmel's Town House Lodge is ideally situated in downtown Carmel, just a stone's throw away from California's stunning coastline and the renowned Pebble Beach Golf Links.

Comfortable Accommodations
Each room at Best Western Carmel's Town House Lodge is thoughtfully designed with your comfort in mind. Enjoy amenities such as free wired internet, a TV with premium channels, ironing facilities, and a cozy en suite bathroom stocked with complimentary toiletries.

Nearby Attractions
Explore popular attractions like Carmel River State Beach, Monterey Bay Aquarium, Cannery Row, and Pacific Grove Museum, all just a short distance from the hotel. Plus, with free parking available, you can easily venture out and discover the beauty of Carmel stress-free.

Ready to experience the charm of Carmel? Book your stay at Best Western Carmel's Town House Lodge today!

Important information:

Please note that breakfast is currently offered as a grab-and-go bag option.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: MRY

Location

Property Accessibility

Public Area
  • Hill Located: No
  • Ramp: No
  • Entrance Type:
  • Entrance Leveled: Yes
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: Yes
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: Yes
  • Lifts Accessible: No
Show all accessibility features

Guest Reviews

8
Based on 393 reviews
Cleanliness: 7.14
Service: 9.11
Location: 9.15
Room Quality: 9.1
Amenities: 7.63
Value for Money: 7.09
Food and Beverage: 6.64
Overall Experience: 8.11
M
Marina extended_group us
7
This hotel is located in downtown of Carmel but not close to the beach.
Pros:

Good size room with 2 queen beds. Clean.

Cons:

It's better not to have breakfast then to have one that was suggested. Very poor choice. Bad coffee.

2026-08-21 via Nuitee
U
U8680JAmariod Couples
10
Love Carmel's Town House Lodge & Proprietors
Pros:

Want to again thank Marie & Sanjay for their unconditional & exceptional service. It made our visit truly unforgettable, and we are grateful for your dedication to our comfort. The warm and professional hospitality, impeccable service and consistent cleanliness ensured our room was always a welcoming retreat throughout my entire visit. Thank you again for the kindness and we look forward to returning in the very near future.

2026-08-11 via Tripadvisor
M
Musikina Friends getaway
10
We'll be back
Pros:

Sanjay and Mari, the proprietors, were warm and welcoming. Mari was a fount of information about where to eat, where to hike, and other tips. Our room was clean, comfortable, and quiet at night, and we had a view of sunset over the ocean.

2026-08-10 via Tripadvisor
S
sonny345 Couples Moss Landing, California
10
Best value in Carmel
Pros:

I just checked out of Best Western Carmel's Town House Lodge and couldn't wait to write a review about the exceptional stay my wife and I had.

We came to Carmel for a midweek staycation focused on wine tasting, good food, and relaxing. When choosing a hotel, it came down to this Best Western and another nearby chain property. I ultimately chose Best Western because the rooms appeared more updated and the pool looked better. After staying here, I'm convinced I made the right choice.

The experience started the moment we arrived. Marie at the front desk greeted us with a warm smile and such positive energy that it immediately set the tone for a wonderful trip. Great customer service can make all the difference, and Marie delivered exactly that.

Our room was clean, spacious, and nicely updated. The shower, closet, and overall room layout felt larger than expected and made for a very comfortable stay. The pool was another pleasant surprise—it is actually 8 feet deep, which is becoming increasingly rare these days. We also wish we had spent more time enjoying the sun deck and its beautiful view overlooking the town.

The location couldn't have been better for our visit. We were able to walk everywhere we wanted to go, including wine tasting rooms, restaurants, and shops, which made the entire trip stress-free.

Breakfast was another highlight. It was fresh, convenient, and saved us from paying restaurant prices, where even a breakfast burrito can easily cost $20 in Carmel.

What impressed me most was the value. Carmel is a beautiful destination, but it can also be very expensive. This hotel offers an outstanding combination of price, location, comfort, and amenities. My wife and I live only about 30 minutes away, and it's hard to justify some of the ultra-luxury hotel rates in town when this property delivers such a great experience at a fraction of the cost.

If you're looking for a clean, updated, well-located hotel with excellent service and great value, I highly recommend Best Western Carmel's Town House Lodge. We thoroughly enjoyed our stay and are already looking forward to returning.

2026-08-03 via Tripadvisor
F
Fabrice solo_traveller ch
8
Pros:

La grandeur, l'éclairage, la literie, le confort place de parking gratuite

Cons:

N/a

2026-08-03 via Nuitee
T
Terraine solo_traveller nz
10
Pros:

Welcoming Knowledgeable staff, great room, great location

Cons:

Nothing comes to mind

2026-08-03 via Nuitee
T
Thomas couple us
7
2026-07-25 via Nuitee
M
martync607 Family Scotland
8
Great central hotel
Pros:

Great little town to visit with great ambience and a superb beach
The hotel was ok, staff really helpful. The door and windows did not keep out much noise so ear plugs required. The hotel is in the centre of Carmel, so most things are within reach.

2026-07-18 via Tripadvisor
F
Farhad couple us
4
If you want to spoil your vacation, go to this place.
Pros:

The breakfast was consisted of cold boiled pealed off shell egg ready to use which you can find it in grocery stores, two kind of cereal which there was not any bowl to pour in and no milk? Very low quality coffee which was disgusting, break fast room has only 3 tables and you had to wait in street till someone comes out and you go in.

Cons:

The building so cheap built that you could hear next door snoring, the room was smelly, carpet wasn’t clean specifically in stairs, the front desk never pick up the phone, overall I would never ever go to this place.

2026-07-09 via Nuitee
D
Derek solo_traveller us
10
2026-07-06 via Nuitee
D
Darren couple gb
10
Great place to stay
Pros:

Great location, newly refurbished room was very nice and the staff were very good

Cons:

Nothing

2026-06-13 via Nuitee
J
Jader family_with_children br
10
Localização excelente. Café da manhã muito bom também
Pros:

Localização

Cons:

Gostei de tudo

2026-06-10 via Nuitee
G
Givon solo_traveller il
9
2026-06-06 via Nuitee
L
LoveTravel230568 Solo travel
10
Looking forward to coming back
Pros:

Owners very welcoming. Assured I had a great room location as I was going to be there for 4 days. Room recently remodeled. Beautiful. Very comfortable beds. Does have loud exhaust bathroom fan that could be replaced. Parking was tight in an SUV but there was parking available on street. Great location walked to shops in the down town just a block away. I will stay there again. Want to come back end of August.
Thank you for taking care of me !!
Suzanne

2026-06-03 via Tripadvisor
J
Jhon couple co
6
Buen lugar por ubicación, pero decir “desayuno incluido” es un engaño
Pros:

La ubicación es muy buena

Cons:

El desayuno es pésimo, absolutamente deficiente la variedad.

2026-06-02 via Nuitee
W
Wajda couple us
9
The stay was pleasant and as expected
Pros:

As expected

2026-06-01 via Nuitee
אירית solo_traveller il
9
2026-05-31 via Nuitee
A
Annika solo_traveller us
10
2026-05-26 via Nuitee
2
266pattil Couples West Hartford, Connecticut
4
Beware - Awful King basement Suite!!
Pros:

We selected the king suite so we would have more space and because we were spending 3 nights in Carmel. This “suite”located down a steep staircase with no elevator access. We were unaware that it would be in the “basement” next to the utility closet with the staff waking you up everyday. There are no draperies like in the online pictures, just shades. There is absolutely no privacy in this “suite” since the pool furniture is right up against the window. You cannot open the shades for this reason. There is no water pressure in the shower and the fan is very loud and must always be on if you want light in the bathroom. The breakfast is as bare bones as you can get - no bread choice and no real orange juice. Our stay in Carmel was ruined by having this room since we had to leave early and return late since spending any downtime in the room was not enjoyable.

2026-05-19 via Tripadvisor
D
D9636YGjohnn Family
10
Wonderful Best Western in central Carmel
Pros:

this Best Western is conveniently located a short walk from Ocean Ave. and central Carmel. this remodeled rooms are comfortable and spacious. The daily rate extremely reasonable for this prime location - our rooms were clean, very quiet.

2026-05-16 via Tripadvisor