SureStay Plus Hotel by Best Western Mountain View

Hotels
•
SureStay Plus Hotel by Best Western
7.4 (300 reviews)
2300 West El Camino Real , Mountain View , us
+1 650-962-9912

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Free
Children allowed
Pets allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Friendly staff
Good location
Cons:
Dirty rooms
Poor breakfast quality

Categories

Cleanliness
5.74
Multiple reviews mention dirtiness and odors, implying poor cleanliness.
Service
8.71
Several reviews highlight friendly staff, contributing positively to the service.
Location
9.25
Location is frequently praised, making it a strong aspect of the experience.
Room Quality
6.2
Negative comments about room condition and odors indicate poor room quality.
Amenities
7.73
The presence of amenities like a pool is noted, though some amenities were lacking.
Value for Money
7.69
Some reviews suggest reasonable value, but issues dampen the perception.
Food and Beverage
5.74
Multiple reviews indicated breakfast offerings were unsatisfactory.
Overall Experience
8.11
Average overall experience based on various positive and negative aspects.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 02:43

Property Description

Welcome to SureStay Plus Hotel by Best Western Mountain View!

Convenient Location near Stanford University
Located just a 10-minute drive from Stanford University, our hotel is the perfect choice for visitors to the campus.

Relax and Unwind
Enjoy our outdoor pool, patio, and sauna during your stay. Each room is equipped with modern amenities including a refrigerator, cable TV, and a coffee maker.

Stay Connected and Productive
Take advantage of our free Wi-Fi, gym, and business center. Whether you're here for work or leisure, we have you covered.

Experience comfort and convenience at SureStay Plus Hotel by Best Western Mountain View. Book your stay now and make the most of your trip!

Important information:

Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.

Please not that the property does not accept cash payment.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: SJC

Property Policies

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 11 years old stay for free when using an existing bed.
    Children from 12 years old to 17 years old stay for US$10 per person per night when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Parking

    Free private parking is possible on site (reservation is needed).

Location

Property Accessibility

Public Area
  • Hill Located: No
  • Ramp: No
  • Entrance Type:
  • Entrance Leveled: No
  • Pet Friendly: Yes
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
  • Lifts Accessible: No
Show all accessibility features

Guest Reviews

7.4
Based on 300 reviews
Cleanliness: 5.74
Service: 8.71
Location: 9.25
Room Quality: 6.2
Amenities: 7.73
Value for Money: 7.69
Food and Beverage: 5.74
Overall Experience: 8.11
P
Praveenmohan • solo_traveller • in
8
Pros:

Location, neat and clean

Cons:

Carpet needs replacement, looked very dirty. Also the furniture kept in the room

2026-07-17 • via Nuitee
H
Helen • couple • us
7
2026-07-12 • via Nuitee
S
Scates • couple • us
7
It was fine neighborhood seemed very safe
Pros:

Good neighborhood.

Cons:

Did not find breakfast very good

2026-07-07 • via Nuitee
A
Alejandro • couple • us
10
2026-07-03 • via Nuitee
יעל • couple • il
8
2026-06-28 • via Nuitee
L
Luis Fernando • couple • gt
7
Good price vs benefits
Pros:

Location

Cons:

The smell of the room.

2026-06-24 • via Nuitee
A
anmdooars • Family
10
Very satisfied
Pros:

Very good location, extremely enthusiastic atmosphere, scenic view, huge cloud wrapped mountain view.
Extremely good arrangements made by Northwind tours and travels Mr. Sumit Adak

2026-06-17 • via Tripadvisor
A
Alvarez • extended_group • us
10
Bueno
Pros:

Tranquilo

Cons:

Carpeta sucia y rota

2026-06-15 • via Nuitee
A
Angeline • couple • us
1
2026-06-15 • via Nuitee
W
Wei • family_with_children • ca
7
2026-06-10 • via Nuitee
D
Damon • couple • us
5
Pros:

Location was perfect. Welcome was great. Very Efficient staff.
The toilet height was great. The shower was great!

Cons:

The breakfast was repeated everyday - same items, no change. Limited selection.
The bathroom was quite small.

2026-06-09 • via Nuitee
C
Carlos • extended_group • us
9
2026-06-08 • via Nuitee
N
Nancy • solo_traveller • us
9
2026-06-01 • via Nuitee
R
Ron • couple • us
10
it was good
Pros:

room, breakfast, and bed

Cons:

everything good

2026-05-25 • via Nuitee
B
Beatriz • solo_traveller • us
10
2026-05-21 • via Nuitee
A
Adrian • solo_traveller • us
7
Pros:

The staff was friendly. I got to check in early.

Cons:

My room was missing a shower curtain. No one was able to bring one. I has to be moved to another room.

2026-05-19 • via Nuitee
L
Lavynya • couple • us
9
2026-05-19 • via Nuitee
T
Tatiana • solo_traveller • us
10
2026-05-09 • via Nuitee
V
Vanessa • family_with_children • us
5
For the most part it was a nice stay besides the mold on the bathroom & not a lot of ventilation in restroom
Pros:

The man at the front desk was nice. Parking was perfect and very close to where we needed to be.

Cons:

It had mold in the bathroom , ac smelt bad and carpet was dirty

2026-05-08 • via Nuitee
F
Frank • couple • us
1
The room was dirty! Never staying there again.
2026-05-05 • via Nuitee