SureStay Plus Hotel by Best Western Mountain View

Hotels
•
SureStay Plus Hotel by Best Western
7.4 (313 reviews)
2300 West El Camino Real , Mountain View , US

Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Friendly staff
Good location
Cons:
Dirty rooms
Poor breakfast quality

Categories

Cleanliness
5.74
Multiple reviews mention dirtiness and odors, implying poor cleanliness.
Service
8.71
Several reviews highlight friendly staff, contributing positively to the service.
Location
9.25
Location is frequently praised, making it a strong aspect of the experience.
Room Quality
6.2
Negative comments about room condition and odors indicate poor room quality.
Amenities
7.73
The presence of amenities like a pool is noted, though some amenities were lacking.
Value for Money
7.69
Some reviews suggest reasonable value, but issues dampen the perception.
Food and Beverage
5.74
Multiple reviews indicated breakfast offerings were unsatisfactory.
Overall Experience
8.11
Average overall experience based on various positive and negative aspects.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 02:43

Property Description

Welcome to SureStay Plus Hotel by Best Western Mountain View!

Convenient Location near Stanford University
Located just a 10-minute drive from Stanford University, our hotel is the perfect choice for visitors to the campus.

Relax and Unwind
Enjoy our outdoor pool, patio, and sauna during your stay. Each room is equipped with modern amenities including a refrigerator, cable TV, and a coffee maker.

Stay Connected and Productive
Take advantage of our free Wi-Fi, gym, and business center. Whether you're here for work or leisure, we have you covered.

Experience comfort and convenience at SureStay Plus Hotel by Best Western Mountain View. Book your stay now and make the most of your trip!

Important information:

Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.

Please not that the property does not accept cash payment.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: SJC

Location

Property Accessibility

Public Area
  • Hill Located: No
  • Ramp: No
  • Entrance Type:
  • Entrance Leveled: No
  • Pet Friendly: Yes
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
  • Lifts Accessible: No
Show all accessibility features

Guest Reviews

7.4
Based on 313 reviews
Cleanliness: 5.74
Service: 8.71
Location: 9.25
Room Quality: 6.2
Amenities: 7.73
Value for Money: 7.69
Food and Beverage: 5.74
Overall Experience: 8.11
U
Umallah • solo_traveller • us
10
Pros:

It was pretty close to shoreline amphitheater. Carl's jr was across street

Cons:

Nothing

2026-09-16 • via Nuitee
K
Karen • family_with_children • sv
9
Si buscas estadia familiar este es un buen lugar!
Pros:

El personal muy atento, el lugar esta limpio, tiene desayuno.

Cons:

Mi estadía fue de una semana, lo unico que pueden mejorar es que pueden variar el desayuno.

2026-09-02 • via Nuitee
M
Marco • solo_traveller • it
9
2026-09-01 • via Nuitee
A
Azalea • extended_group • mx
7
Si no hay mas pues quedate aqui.
Pros:

La habitacion es algo vieja y la alfombra esta muyy sucia y muy vieja, deberian de quitarla acumula mucha suciedad. El desayuno es muyyy simple deberian de tener mas opciones de proteina por ejemplo.

Cons:

Definitivamente no nos gustaron las alfombras en la habitacion estan demaciado viejas. la primer habitacion que nos dieron olia demasiado a cigarro o alguna otra hierba, gracias que nos cambiaron a otra.

2026-08-25 • via Nuitee
G
Gomez • solo_traveller • us
6
2026-08-22 • via Nuitee
V
Victoria • couple • us
10
2026-08-21 • via Nuitee
S
Stein • couple • us
8
Was comfortable enough
Pros:

Accessibility was great and there was plenty of parking

Cons:

The breakfast wasn’t not what I expected. There should have been more variety

2026-08-20 • via Nuitee
C
Chris • couple • us
9
Pros:

Breakfast excellent, service great. Quiet and good location.

2026-08-17 • via Nuitee
C
Cynthia • extended_group • us
8
2026-08-17 • via Nuitee
H
Heeju • couple • kr
1
2026-08-16 • via Nuitee
L
LORI • family_with_children • us
3
It was quiet and clean....however, it needs some updates.
Pros:

Great location.

Cons:

The room was very long in the tooth and needed some TLC.

2026-08-14 • via Nuitee
I
Iran • solo_traveller • us
3
This place needs some work to be done, such as change the old carpet and change all the shower nab
Pros:

The place looks dirty, smells bad smells mold, carpet so old and dirty, shower nab was hard to pull to open the water , very noisy

Cons:

I didn’t like the room , look very old and smelly

2026-08-13 • via Nuitee
E
Eduardo Gonzalo • couple • cl
8
Cómoda y agradable
Pros:

La atención es excelente

Cons:

El desayuno. Poca variedad.

2026-08-07 • via Nuitee
G
Gigi • solo_traveller • us
9
Overall, I am Satisfied.
Pros:

Located in good neighborhood, 10-15 walk to whole foods, Safeway, Walmart, Trader Joe’s, Target and good restaurant, Chef Chu’s, etc. Accessible to public transportation, VTA, 15 minutes walk to Caltrain, 10 minutes away from Stanford hospital. Facility is clean , well maintained. Free parking, 24hour staff on duty it makes me and my family feel safe.

Cons:

The property is fine however, the management should have strict quality control on room hygiene, inspect bedsheets for stains, shampoo the carpets etc.

2026-08-03 • via Nuitee
P
Praveenmohan • solo_traveller • in
8
Pros:

Location, neat and clean

Cons:

Carpet needs replacement, looked very dirty. Also the furniture kept in the room

2026-07-17 • via Nuitee
H
Helen • couple • us
7
2026-07-12 • via Nuitee
S
Scates • couple • us
7
It was fine neighborhood seemed very safe
Pros:

Good neighborhood.

Cons:

Did not find breakfast very good

2026-07-07 • via Nuitee
A
Alejandro • couple • us
10
2026-07-03 • via Nuitee
יעל • couple • il
8
2026-06-28 • via Nuitee
L
Luis Fernando • couple • gt
7
Good price vs benefits
Pros:

Location

Cons:

The smell of the room.

2026-06-24 • via Nuitee