Eden Resort and Suites, BW Premier Collection

Hotels
BW Premier Collection
9.2 (1306 reviews)
222 Eden Road , Lancaster , us

Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Cleanliness
Great service
Family friendly
Affordable pricing
Cons:
Noise disturbances
Uncomfortable beds
Breakfast not included

Categories

Cleanliness
8.41
Generally clean, but some reviews mentioned dirty towels and issues with bathroom doors.
Service
9.88
Staff received high praise, particularly for their assistance and compassion.
Location
9.42
Well-located for family activities with easy access to amenities.
Room Quality
8.37
Rooms praised for beauty but some found beds uncomfortable.
Amenities
9.4
Great amenities including pools and holiday decorations.
Value for Money
9.36
Affordable pricing for a quality experience.
Food and Beverage
8.91
Food options were available, but breakfast not included in stay.
Overall Experience
9.88
Overall positive experiences despite some issues noted.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 16:05

Property Description

Luxurious Accommodations - Experience comfort and convenience in our spacious rooms equipped with modern amenities like free Wi-Fi, flat-screen cable TV, and tea/coffee facilities.

Relaxation and Recreation - Unwind in style with our heated indoor and outdoor pools, sauna, and hot tub. Let the kids have a blast at the outdoor playground while you enjoy some well-deserved relaxation.

Convenient Location - Located near Lancaster Brewing Co. and Tanger Outlets, our hotel offers the perfect blend of tranquility and easy access to nearby attractions. Explore the best of the area with ease during your stay.

Book your stay at Eden Resort and Suites BW Premier Collection now for a memorable and relaxing experience.

Important information:

Please note that the courtyard view rooms overlook a function area used for meetings, trade shows and weddings that may be scheduled until 21:00 in June, July and August and until 22:00 in September through May.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Swimming pool: Closed from Tue, Oct 6, 2026 until Fri, May 21, 2027
Swimming pool: Closed from Tue, Oct 6, 2026 until Fri, May 21, 2027
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: LNS

Location

Guest Reviews

9.2
Based on 1306 reviews
Cleanliness: 8.41
Service: 9.88
Location: 9.42
Room Quality: 8.37
Amenities: 9.4
Value for Money: 9.36
Food and Beverage: 8.91
Overall Experience: 9.88
B
Beth family_with_children us
2
2026-08-29 via Nuitee
K
Kimberley extended_group us
8
It was great!
Pros:

You didn’t have to leave the premises to have a nice time. There were things for all ages.

Cons:

The closeness of beds to doors and walls. However it wasn’t uncomfortable.

2026-08-29 via Nuitee
Z
Zinnia family_with_children us
9
2026-08-24 via Nuitee
L
LeAlyce solo_traveller us
10
2026-08-24 via Nuitee
E
Elvia couple us
10
I love the place because is so clean, fun & the stuff is so nice.
Pros:

Was so clean!

Cons:

The installations

2026-08-20 via Nuitee
J
Joseph family_with_children us
9
2026-08-20 via Nuitee
R
Robin couple us
10
very beautiful hotel
Pros:

very clean and nice staff

Cons:

very long to get hot water in the sink

2026-08-19 via Nuitee
M
Melinda couple us
9
2026-08-19 via Nuitee
A
Annette solo_traveller us
5
Pissed off
Pros:

The resort was nice lots to do

Cons:

I don't like how they fraudulently charge your card and have no explanation for why, then blame Booking for the theft. Then, when you ask them about it, they are very rude. Then they held the money for the stay plus incidentals but then called me saying my stay wasn't paid for I'm confused wasn't that what the hold was for all they had to do was finalize that pre-authorization but no they continue to charge my card

2026-08-19 via Nuitee
L
logreira vieira couple us
10
2026-08-19 via Nuitee
E
Ebonia family_with_children us
10
2026-08-19 via Nuitee
H
Heather family_with_children us
10
Pros:

We loved the pool and location

Cons:

Everything was great for our family

2026-08-19 via Nuitee
B
Bartolomeo family_with_children us
8
2026-08-19 via Nuitee
J
Judy solo_traveller us
10
Great place with lots to do!b
Pros:

Both the indoor and outdoor pools were wonderful! They both were at a very comfortable temperature. Also, we really enjoyed all of the extra activities that were available. Our room was spacious and the bed was comfortable. We also liked that it had a walk-in shower in our king room. Everyone working there was very pleasant and helpful.

Cons:

I can't really think of anything that we didn't like. I guess that it would be nice to have breakfast included with the room.

2026-08-18 via Nuitee
T
Tami extended_group us
7
2026-08-17 via Nuitee
T
Tamisha solo_traveller us
10
A beautiful resort style birthday trip.
Pros:

The resort style atmosphere.

Cons:

Nothing, everything was prefect.

2026-08-17 via Nuitee
L
logreira vieira couple us
10
2026-08-15 via Nuitee
B
Barbara solo_traveller us
10
2026-08-14 via Nuitee
M
Miguel couple us
9
2026-08-14 via Nuitee
R
Ryan solo_traveller us
10
Anniversary Celebration
Pros:

Set up, restaurants, staffs front desk and cleaning staff, bar tenders, chef, and guest were all pleasant and kind. The lay out was great.

Cons:

For this trip I needed to be on adult floor just because I was celebrating my anniversary and although kid noises were heard briefly everything worked out.

2026-08-13 via Nuitee