Best Western PLUS Governor's Inn Richmond

Hotels
•
Best Western Plus
8.5 (405 reviews)
9826 Midlothian Turnpike , Midlothian , us
+18043230007

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Business center
See all facilities

Review Highlights

Pros:
Friendly staff
Good breakfast
Cons:
Cleanliness issues
Dated rooms

Categories

Cleanliness
7.71
Multiple comments about the need for updates and cleanliness issues.
Service
9.68
Staff was repeatedly highlighted as friendly and helpful.
Location
8.22
Close to restaurants and highways, but some concerns about convenience.
Room Quality
7.17
Comments about dated rooms and issues with sofa comfort.
Amenities
8.7
Breakfast and lobby amenities were well-received.
Value for Money
8.66
Good value for price point, despite some issues.
Food and Beverage
9.21
Breakfast received high praise from guests.
Overall Experience
8.68
Guests expressed satisfaction with overall stay despite some drawbacks.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 16:51

Property Description

Modern Amenities and Convenient Location
Discover a comfortable stay at the Best Western PLUS Governor's Inn Richmond, just minutes away from Providence Golf Course and Chesterfield Mall. Each room is equipped with a refrigerator, microwave, and HD cable TV for your convenience.

Relaxing Leisure Facilities
Enjoy complimentary access to our gym and seasonal outdoor pool during your stay. Unwind after a long day of exploring downtown Richmond or visiting the Virginia Museum of Fine Arts.

Business and Parking Convenience
Stay productive with our business center and take advantage of our free on-site parking. Everything you need for a seamless stay is right here. Book your stay with us now and experience the best of Richmond, Virginia.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: RIC

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 16 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Door Width: 82
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

8.5
Based on 405 reviews
Cleanliness: 7.71
Service: 9.68
Location: 8.22
Room Quality: 7.17
Amenities: 8.7
Value for Money: 8.66
Food and Beverage: 9.21
Overall Experience: 8.68
A
Ashley • couple • us
9
Very cool place, would stay again! It could use some updates, some rust on the faucet and other small details. Otherwise
Pros:

Very cool aesthetic, great water pressure, quiet and very good breakfast. Staff was very friendly and accommodating!

Cons:

Parking lot is a bit hidden, it looks like you’re entering a Mexican restaurant/store but you just have to keep going past it

2026-07-01 • via Nuitee
S
Schmidt • family_with_children • us
1
It was terrible.
Pros:

Nothing.

Cons:

Everything.

2026-06-28 • via Nuitee
H
Hobday • solo_traveller • us
10
Beautiful
Pros:

Pleasant surprise with the interior & exterior. Very luxurious!

Cons:

No walk in shower.

2026-06-25 • via Nuitee
J
Jessica • solo_traveller • us
10
2026-06-21 • via Nuitee
W
Wissert • solo_traveller • us
10
Pros:

Staff was friendly. Room was large and clean.

2026-06-15 • via Nuitee
S
Serena • solo_traveller • us
10
A home away from home 🏡
Pros:

I love the all night cappuccino and how friendly the staff are

Cons:

Nothing

2026-06-13 • via Nuitee
D
Danilo • solo_traveller • us
2
Not a good experience
Pros:

Rooms are large.

Cons:

Everything is old. Bathroom is ancient, there is no bottled water in the rooms or for purchase (there were two vending machines, but both were out of bottled water), and there’s nothing nearby - not a gas station, a convenience store, nothing. Breakfast was very poor and the coffee smelled so bad. And all that for more than $180 per night, which is unacceptable.

2026-06-13 • via Nuitee
B
Broderick • solo_traveller • us
8
Despite a few hiccups, the staff tried to make things right and maintained a positive attitude.
Pros:

Staff was extremely friendly and did what they could to accommodate me once my cable tv went out by changing my room.

Cons:

My cale television and phone service went out in my room. Only the phone issue got resolved and I had to switch rooms and buildings. Also the room was not ready on my arrival.

2026-06-08 • via Nuitee
J
jameson • solo_traveller • us
10
2026-06-07 • via Nuitee
K
Kshama • solo_traveller • in
9
2026-06-04 • via Nuitee
R
Raynelle • solo_traveller • us
10
nice and relaxing
Pros:

Receptionist was awesome. she shared the history of the motel and told me about the bricks and stone. even showed me the ball room! I will definitely stay there again. And a real breakfast was an added bonus since I eat high protein and low carbs. Also loved the pool area.

Cons:

Need direction signs pointing to the office at various points from Rt 60. I stopped at each building before I drove all the way to the back and saw the portico.

2026-06-03 • via Nuitee
K
Kayla • couple • us
10
AMAZING
Pros:

Customer service was amazing

Cons:

Can’t complain

2026-05-31 • via Nuitee
L
Lydia • couple • us
10
Pros:

Excellent room for physically challenged people...especially the walk-in/ride-in shower.

Cons:

There was nothing that I didn't like about the accommodations. However, I could have used a little bit of instruction of the proper way to use the walk-in shower.

2026-05-31 • via Nuitee
S
Sharon • family_with_children • us
9
Overall very pleasant experience would go back again.
Pros:

Breakfast was really good. Quality and service was wonderful.

Cons:

Looks like they are repairing things so not that I didn't like it but that they should continue with the repairs they are making. Ceilings in bathrooms have some cracking.

2026-05-25 • via Nuitee
A
Antonelli • solo_traveller • us
10
Pros:

The staff was very accommodating.

Cons:

Breakfast eggs were cold along with the hash brown s

2026-05-23 • via Nuitee
E
Elizabeth • solo_traveller • us
9
Pros:

Room was very roomy

2026-05-14 • via Nuitee
S
Serena • solo_traveller • us
10
Serena Shrieves
Pros:

Everything especially the staff very friendly l enjoyed the breakfast and coffee you can get around the clock the room and linen very clean I will be coming back in June

Cons:

NA

2026-05-08 • via Nuitee
B
Brian • couple • us
8
Pros:

Convenient, great staff, good price

Cons:

I little outdated, door was not lined up correctly so was hard to shut.

2026-05-07 • via Nuitee
B
Bonnie • couple • us
7
All in all, we really enjoyed our stay.
Pros:

The breakfast was awesome.
Front desk gals were very friendly.

Cons:

We were disappointed there was not an inside pool. It had been advertised that there was one.
We had a problem with our toilet where the tank wouldn't fill up with water.
There was some mold on the grout in the bathtub and there were no drain stoppers in either the sink or tub.

2026-05-03 • via Nuitee
D
Duane • family_with_children • us
9
The beds were good sleeping and the breakfast was really nice.
Pros:

It was roomy and had a cozy feel.

2026-05-02 • via Nuitee