Best Western PLUS Governor's Inn Richmond

Hotels
•
Best Western Plus
8.2 (323 reviews)
9826 Midlothian Turnpike , Richmond , US
+1 804-323-0007

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Business center
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Review Highlights

Pros:
Friendly, helpful staff
Good breakfast (eggs, bacon, coffee)
Clean rooms
Large, comfortable rooms and showers
Attractive/unique 'castle' architecture
Quiet stay and free parking
Cons:
Property and fixtures feel old and need updates
Building 2 has no elevator / awkward layout
Thin walls and potential noise from neighboring rooms
Limited fresh fruit at breakfast
Pool hours limited
Parking lot potholes and poor TV/remotes/casting functionality

Categories

Cleanliness
8.7
Multiple reviews mention rooms and hotel were very clean and well maintained ("very clean", "everything was clean", "room was clean"); only minor notes about dirty windows in one review.
Service
8.9
Service is a consistent strength: staff repeatedly described as friendly, helpful and knowledgeable ("super friendly and helpful staff", "staff were exceptionally friendly and helpful", "staff were super helpful").
Location
7.9
Mixed mentions: some guests praised the peaceful/convenient location and easy drive to restaurants, while one review called the location "terrible" — overall slightly below target due to that variability.
Room Quality
7.4
Rooms are described as large and comfortable, with good showers and beds, but multiple complaints about outdated fixtures, thin walls, building layout and lack of elevator for building 2 reduce the score.
Amenities
7.3
Amenities show gaps: breakfast generally good but limited fruit, pool hours were restrictive, elevator issues, parking potholes and lack of in-room casting/modern TV functionality noted.
Value for Money
8
Guests felt price/value roughly matched expectations ("Price/Value were about equal"); many noted it met needs (clean, quiet, free parking), so value is solid but not outstanding.
Food and Beverage
8.6
Breakfast repeatedly praised ("nice breakfast", "eggs and bacon were well cooked", "breakfast was delicious"); minor criticism about limited fresh fruit.
Overall Experience
8.8
Overall sentiment is positive: many guests loved the hotel aesthetic (castle-like), found staff welcoming and would stay again, tempered by older fixtures and some noise/layout issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:15

Property Description

Modern Amenities and Convenient Location
Discover a comfortable stay at the Best Western PLUS Governor's Inn Richmond, just minutes away from Providence Golf Course and Chesterfield Mall. Each room is equipped with a refrigerator, microwave, and HD cable TV for your convenience.

Relaxing Leisure Facilities
Enjoy complimentary access to our gym and seasonal outdoor pool during your stay. Unwind after a long day of exploring downtown Richmond or visiting the Virginia Museum of Fine Arts.

Business and Parking Convenience
Stay productive with our business center and take advantage of our free on-site parking. Everything you need for a seamless stay is right here. Book your stay with us now and experience the best of Richmond, Virginia.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: RIC

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Door Width: 82
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
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Guest Reviews

8.2
Based on 323 reviews
Cleanliness: 8.7
Service: 8.9
Location: 7.9
Room Quality: 7.4
Amenities: 7.3
Value for Money: 8
Food and Beverage: 8.6
Overall Experience: 8.8
Z
Zofia • extended_group • us
10
Pros:

Super friendly and helpful staff. Nice breakfast. Nice hotel aesthetic

2026-10-27 • via Nuitee
S
Silcott • extended_group • us
7
Exceptional staff and a unique stay
Pros:

It’s very unique

Cons:

Location is terrible

2026-10-26 • via Nuitee
S
Santi • couple • us
7
2026-10-21 • via Nuitee
S
Serena • family_with_children • us
10
Pros:

My room

Cons:

NA

2026-10-19 • via Nuitee
S
Sydney • solo_traveller • us
10
2026-10-07 • via Nuitee
H
Harris • couple • us
5
2026-09-18 • via Nuitee
W
Walter • couple • us
8
2026-09-14 • via Nuitee
S
Serena • solo_traveller • us
9
Pros:

As always the location

Cons:

NA

2026-09-14 • via Nuitee
K
Karen • extended_group • us
10
Short stay but will happily stay here again in the future.
Pros:

The hotel was beautiful, staff were exceptionally friendly and helpful, everything was clean and breakfast was delicious.

Cons:

Loved everything about it.

2026-09-13 • via Nuitee
B
Bradford • solo_traveller • us
10
2026-09-13 • via Nuitee
S
Shontai • solo_traveller • us
8
2026-09-13 • via Nuitee
E
Eleanor • family_with_children • us
10
Pros:

I wish the pool was open later. When we got in it was on the later side and we did want to have a swim before bed.

2026-09-11 • via Nuitee
C
Carol • couple • us
9
Very welcoming staff, large, comfortable and quiet room oo
Pros:

Breakfast was very good. Eggs and bacon were well cooked. Good options for bread products, yoghurt. Would have liked more fruit.

Cons:

Not enough fruit at breakfast; only a little bit of cut up strawberries and dried rasins.

2026-09-10 • via Nuitee
D
David • couple • us
5
Price/Value were about equal
Pros:

The Staff were knowledgeable, friendly, helpful. They were the highlight of our stay.

Cons:

Room is spartan. Vent fan in bathroom sounded like a dump truck engine. Elevator has a mind of its own. Breakfast was not appealing.

2026-09-10 • via Nuitee
B
Bradford • solo_traveller • us
9
Pros:

Location and stay is peaceful with good staff.

2026-09-09 • via Nuitee
A
Aviles • solo_traveller • us
10
Pros:

Todo

Cons:

Nada

2026-09-07 • via Nuitee
L
Lester • family_with_children • us
8
Nice not sure I would stay there again
Pros:

The architecture

Cons:

Second building needs an elevator

2026-09-07 • via Nuitee
N
Nicole • solo_traveller • us
8
2026-09-02 • via Nuitee
T
Tiffany • couple • us
9
2026-09-01 • via Nuitee
R
ronnie • family_with_children • us
7
decent
Pros:

Friendly Staff

Cons:

Property is old and needs some more work

2026-08-27 • via Nuitee