Best Western PLUS Burnaby Hotel

Hotels
•
Best Western Plus
8 (1545 reviews)
5411 Kingsway , Burnaby , ca

listing image 1
Show all photos
Free
Children allowed
Pets allowed

Facilities

Offsite parking discounted rates available
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Pets allowed
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Cleanliness
Friendly staff
Good location
Good breakfast
Cons:
Maintence issues
Noisy rooms
Limited amenities

Categories

Cleanliness
7.64
Clean establishment but some rooms reported cleanliness issues.
Service
8.61
Staff were friendly and helpful, though some communication issues were noted.
Location
8.65
Great location near restaurants and shopping, though traffic was a concern.
Room Quality
7.1
Rooms were described as comfortable, but there were issues with maintenance.
Amenities
7.63
Basic amenities offered, but some reported missing features like a pool.
Value for Money
8.09
Generally felt worth the price, but issues did arise that could affect this perception.
Food and Beverage
8.14
Good breakfast options were available, but some wished for more variety.
Overall Experience
8.11
Overall a pleasant experience with some negative aspects affecting the stay.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 21:24

Property Description

Modern Rooms with Amenities
The Best Western PLUS Burnaby Hotel boasts modern rooms with a cable TV, refrigerator, coffee maker, and ironing facilities, ensuring a comfortable stay for all guests.

Convenient Location
Situated just a 10-minute walk from the Royal Oak Skytrain and less than 1 km from the renowned Metrotown mall, guests can easily explore the city and enjoy shopping without hassle.

Business and Leisure Facilities
With free WiFi throughout the hotel, a hot breakfast served daily, a business center, and a complimentary newspaper, the Best Western PLUS Burnaby Hotel caters to the needs of both business and leisure travelers.

Book your stay at the Best Western PLUS Burnaby Hotel now for a memorable and convenient experience!

Important information:

Group Policies may apply to reservations of 10 or more rooms.

Please note the property does not offer bus or RV parking.

The property does not accept third party credit card. The name on the credit card used for the booking should correspond to the guest staying at the property. The
credit card that is to be charged must be present at check in.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: YVR

Property Policies

  • Groups

    When booking more than 3 rooms, different policies and additional supplements may apply.

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in public areas and is free of charge.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for CAD 20 per person per night when using an available cot.
    Children up to and including 15 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8
Based on 1545 reviews
Cleanliness: 7.64
Service: 8.61
Location: 8.65
Room Quality: 7.1
Amenities: 7.63
Value for Money: 8.09
Food and Beverage: 8.14
Overall Experience: 8.11
S
Shahayna • solo_traveller • ca
7
Pros:

Property was inexpensive and close to a variety of different stores.
Very clean, friendly staff, extremely comfortable beds.

2026-05-23 • via Nuitee
L
LOVICHI • extended_group • fr
8
Pros:

Le pdj était très bien, le personnel sympa et souriant.

Cons:

La seule chose à reprocher est le bruit. Malgré le double vitrage, la bonne isolation des murs....Le bruit était très présent. Il y avait pourtant une énorme différence entre l'intérieur de l'hôtel et l'extérieur mais...très bruyant.

2026-05-22 • via Nuitee
J
Jemmal Hussen • couple • ca
8
2026-05-20 • via Nuitee
A
ASMAA • family_with_children • ma
7
Pros:

L’emplacement, la propreté

Cons:

Pas assez d’isolation
Le fait d’être au premier étage, les clients au dessus faisant du bruit dérangeait notre sommeil

2026-05-20 • via Nuitee
G
Georgina • solo_traveller • ca
6
Nice clean room but non-remarkable other than that the price was $350/night for a $150/night value room
Pros:

Good location close to where I was wanting to be

Cons:

Way too expensive for the facilities

2026-05-19 • via Nuitee
M
mirela • couple • ca
7
it was okay
Pros:

it is clean

Cons:

the bed was very uncomfortable, pillows are not good, poor quality

2026-05-19 • via Nuitee
J
Jorge • extended_group • mx
7
Pros:

El desayuno variado
La ubicación, el que esté cercana a la estación del tren es muy conveniente

Cons:

Que las habitaciones estuvieran expuestas a la calle

2026-05-18 • via Nuitee
R
Robert • couple • nl
7
Verblijf met plussen en minnen
Pros:

Het ontbijt voldeed niet aan de verwachtingen, itt wat in de eerdere reviews staat. Weinig keus om gezond te kunnen eten, weinig fruit, noten, muesli etc en geen yoghurt. We hebben eigen voorraden gebruikt.

Cons:

Ontbijt

2026-05-17 • via Nuitee
K
Karen • couple • de
8
Überraschend gut und gemütlich, gute Anbindung nach Downtown, allerdings ca 45 Min
Pros:

Sauber, modern, gut gepflegte Anlage

Cons:

Pool nicht offen, Hard Rock Musik beim Frühstück

2026-05-12 • via Nuitee
D
Diaz Mendoza • solo_traveller • mx
8
Super Breakfast
Pros:

Breakfast, very, very, very good breakfast.

2026-05-11 • via Nuitee
M
Mercy Ogheneothuke • solo_traveller • ng
10
Excellent
Pros:

Perfect location, nice ambiance , clean room and premises, excellent staffs. I initially paid for one night but ended up paying for two to show you how much I loved it and did not want to leave. I highly recommend.

Cons:

Nothing

2026-05-08 • via Nuitee
P
Paweł • solo_traveller • pl
10
2026-05-06 • via Nuitee
A
Angkanee • family_with_children • th
8
Great place to stay. Minor quirks that are well made up by nice staff and many better things.
Pros:

Staff was super helpful and kind. Location may be abit far from Expo line (Royal Oak Station is the nearest, a pleasant walk though. But if you walk a little more and you've arrived Metrotown.), but there's a bus stop right in front of the hotel. Kingsway is a major road leading to main places so location is prime in itself. Room is well maintained and we'll cleaned day after day. Breakfast is very good for this price range. No parking charge is great. Free coffee 24/7 at the lobby. Alot more nice things I can't recall.

Cons:

Spoons, forks and knives in the diners are awful, poorly washed and put out wet, and I mean POORLY WASHED, as we can see yellowish water and moist stains on them. Scared the daylights out of me. Diners on ground floor could use a major renovation. We got lucky breakfast was moved to second floor which was much cleaner and more pleasant.

2026-05-06 • via Nuitee
J
JUNWU • family_with_children • mx
9
2026-05-01 • via Nuitee
J
jason • couple • us
10
2026-04-21 • via Nuitee
M
Marek • solo_traveller • cz
9
2026-04-21 • via Nuitee
M
Michelle • solo_traveller • ca
10
2026-04-16 • via Nuitee
J
jamie • solo_traveller • ca
7
2026-04-16 • via Nuitee
A
Albert Dean • solo_traveller • us
5
2026-04-13 • via Nuitee
E
Eunsook • solo_traveller • kr
10
Pros:

따뜻하고 다 좋았습니다. 조식도 가성비있고 직원들도 친절합니다.

Cons:

다 좋았습니다.

2026-04-13 • via Nuitee