Crowne Plaza Toronto Airport by IHG

Hotels
•
Crowne Plaza Hotels & Resorts
8.2 (2987 reviews)
33 Carlson Court , Toronto , ca
+1 416-675-1234

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Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Convenient location near the airport
Friendly staff
Comfortable rooms
Good food options
Cons:
Unfriendly customer service
Issues with cleanliness
High costs for additional amenities

Categories

Cleanliness
7.59
Some reviews mentioned that the rooms were clean; however, there were also complaints about uncleanliness in areas such as the hallway.
Service
8.06
While most staff were described as friendly and accommodating, there were notable complaints about unhelpful customer service.
Location
8.6
The hotel is conveniently located near the airport, though it is a bit far from the city center.
Room Quality
8.55
Rooms are spacious, comfortable, and well-maintained, described positively in multiple reviews.
Amenities
7.58
Amenities like the gym's water filter were noted to be subpar. Some items were missing or not replenished.
Value for Money
8.04
The value is somewhat diminished by high costs for additional services like TV usage.
Food and Beverage
8.59
The restaurant and breakfast offerings received very positive feedback from guests.
Overall Experience
8.56
Generally, guests reported a positive experience, despite some service and cleanliness issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 08:52

Property Description

Luxurious Room Amenities
Experience ultimate comfort in our rooms with pillow-top mattresses, large flat-screen TVs, and modern conveniences like a work desk and coffee maker. The private bathrooms offer a touch of luxury with a tub or walk-in shower.

Dining Experience at Cannery Kitchen & Social
Indulge in a culinary journey at our on-site restaurant, Cannery Kitchen & Social, where you can savor a delightful fusion of classic and global cuisines. Unwind in the lounge with your favorite food and drinks.

Recreational Facilities
Relax and rejuvenate in our indoor pool or stay active at the 24-hour fitness center. For business travelers, our on-site business center is equipped to meet your work needs efficiently.

Book your stay at Crowne Plaza Toronto Airport for a perfect blend of comfort, convenience, and exceptional service.

Important information:

When traveling with pets, please note that an extra charge of 55 CAD per pet, per night applies. Please note that a maximum of 2 pets is allowed.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: YYZ

Location

Property Accessibility

Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
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Guest Reviews

8.2
Based on 2987 reviews
Cleanliness: 7.59
Service: 8.06
Location: 8.6
Room Quality: 8.55
Amenities: 7.58
Value for Money: 8.04
Food and Beverage: 8.59
Overall Experience: 8.56
T
Tiemoko • family_with_children • fr
9
2026-08-22 • via Nuitee
C
Champlain • solo_traveller • ca
1
2026-08-22 • via Nuitee
G
Grzegorz • family_with_children • pl
8
Pros:

we spent a week discovering Toronto and enjoyed this time

Cons:

poor breakfasts, no vegetables at all..

2026-08-22 • via Nuitee
S
samantha • couple • ca
10
2026-08-22 • via Nuitee
D
Diane • solo_traveller • ca
1
Moyen. Les photos montrent les draps à mon arrivée
Pros:

Le confort du lit

Cons:

J ai trouvé mes draps sales (poils de pubis, cheveux et taches de sperme séché. Je n ai jamais rien vécu de tel partout sur la planète dans les hôtels où j ai dormi

2026-08-22 • via Nuitee
D
Duncan • family_with_children • lu
9
2026-08-22 • via Nuitee
K
Kathy • couple • ca
10
2026-08-22 • via Nuitee
J
Jordon • solo_traveller • ca
10
2026-08-22 • via Nuitee
C
Chassidy • family_with_children • ca
9
Pros:

Clean, welcoming, convenient location.

Cons:

Not applicable.

2026-08-22 • via Nuitee
C
CRISTIAN XAVIER • family_with_children • ec
8
2026-08-22 • via Nuitee
B
Bertini • solo_traveller • ca
7
2026-08-21 • via Nuitee
S
Sara • family_with_children • ae
8
2026-08-21 • via Nuitee
P
Patti • solo_traveller • ca
10
Pros:

Service..room ..facility

Cons:

Didnt stay long enough

2026-08-21 • via Nuitee
A
AL ZAKWAN • solo_traveller • ca
10
Pros:

Everything

Cons:

Everything

2026-08-21 • via Nuitee
C
Cervus1966 • solo_traveller • de
6
Pros:

Frühstück sehr reichhaltig und vielfältig. Obst, Joghurt, Cornflakes, Muffins, Kuchen, Rührei, Speck, Pancakes Kartoffelröstis, Würstchen, Reis, Bohnen, Säfte.

Cons:

Zimmer sehr klein. Bad sehr klein und veraltet. Kaum Aufhängmöglichkeiten.

2026-08-21 • via Nuitee
A
Alexander • solo_traveller • ca
8
2026-08-21 • via Nuitee
T
Tardif • solo_traveller • ca
10
Pros:

Personnel très courtois... même une personne nous a servi en français...

Cons:

Un peu dispendieux

2026-08-21 • via Nuitee
A
Arianna • family_with_children • it
10
2026-08-21 • via Nuitee
A
Abdullah • solo_traveller • gb
7
2026-08-21 • via Nuitee
Y
Yan • family_with_children • ca
6
2026-08-21 • via Nuitee