Crowne Plaza Toronto Airport by IHG

Hotels
•
Crowne Plaza Hotels & Resorts
8.2 (2591 reviews)
33 Carlson Court , Toronto , ca

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Children allowed
Pets allowed

Facilities

Free beach shuttle
Electric bicycle charging station
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Pets allowed
See all facilities

Review Highlights

Pros:
Convenient location near the airport
Friendly staff
Comfortable rooms
Good food options
Cons:
Unfriendly customer service
Issues with cleanliness
High costs for additional amenities

Categories

Cleanliness
7.59
Some reviews mentioned that the rooms were clean; however, there were also complaints about uncleanliness in areas such as the hallway.
Service
8.06
While most staff were described as friendly and accommodating, there were notable complaints about unhelpful customer service.
Location
8.6
The hotel is conveniently located near the airport, though it is a bit far from the city center.
Room Quality
8.55
Rooms are spacious, comfortable, and well-maintained, described positively in multiple reviews.
Amenities
7.58
Amenities like the gym's water filter were noted to be subpar. Some items were missing or not replenished.
Value for Money
8.04
The value is somewhat diminished by high costs for additional services like TV usage.
Food and Beverage
8.59
The restaurant and breakfast offerings received very positive feedback from guests.
Overall Experience
8.56
Generally, guests reported a positive experience, despite some service and cleanliness issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 08:52

Property Description

Luxurious Room Amenities
Experience ultimate comfort in our rooms with pillow-top mattresses, large flat-screen TVs, and modern conveniences like a work desk and coffee maker. The private bathrooms offer a touch of luxury with a tub or walk-in shower.

Dining Experience at Cannery Kitchen & Social
Indulge in a culinary journey at our on-site restaurant, Cannery Kitchen & Social, where you can savor a delightful fusion of classic and global cuisines. Unwind in the lounge with your favorite food and drinks.

Recreational Facilities
Relax and rejuvenate in our indoor pool or stay active at the 24-hour fitness center. For business travelers, our on-site business center is equipped to meet your work needs efficiently.

Book your stay at Crowne Plaza Toronto Airport for a perfect blend of comfort, convenience, and exceptional service.

Important information:

When traveling with pets, please note that an extra charge of 55 CAD per pet, per night applies. Please note that a maximum of 2 pets is allowed.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: YYZ

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Groups

    When booking more than 6 rooms, different policies and additional supplements may apply.

  • Parking

    Public parking is possible on site (reservation is not needed) and costs CAD 28 per day.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Pets

    Pets are allowed. Charges may be applicable.

Location

Property Accessibility

Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

8.2
Based on 2591 reviews
Cleanliness: 7.59
Service: 8.06
Location: 8.6
Room Quality: 8.55
Amenities: 7.58
Value for Money: 8.04
Food and Beverage: 8.59
Overall Experience: 8.56
J
Jayanta Kumar • solo_traveller • in
8
Late night stay
Pros:

Staff were nice.

Cons:

Breakfast should have more spread. The bed was too soft

2026-05-23 • via Nuitee
S
Sarah • family_with_children • gb
10
Brilliant
Pros:

They were able to accommodate an early check in. Friendly and courteous staff and fab free shuttle

Cons:

Bit pricey

2026-05-22 • via Nuitee
J
Junior • solo_traveller • us
10
2026-05-21 • via Nuitee
L
Linda • solo_traveller • gb
10
Pros:

Every thing was good, the room was big and clean, great view and a short ride to the airport and no noise disturbance. The bed was comfortable, bathroom spacious, all facilities were new and well maintained.

Cons:

Nothing

2026-05-21 • via Nuitee
E
Eva • extended_group • ca
9
2026-05-21 • via Nuitee
V
Vincent • couple • nl
8
2026-05-20 • via Nuitee
K
Kamal • solo_traveller • ca
1
Cons:

A mon arrivée à l’hôtel à 15h20 la réceptionniste m’informe que l’hôtel crown-plaza avait annulé ma réservation : sans m’aviser, malgré que j’avais une réservation pour 3 nuits confirmée et payé via booking.com
La raison c’est un problème de plomberie dans ma chambre et la seule solution était de me transférer à l’hôtel Hampton inn

2026-05-20 • via Nuitee
L
Lois • couple • ca
3
All in all just seemed cheap, like a 2 star motel. Would not recommend.
Pros:

It was close to the airport with a shuttle service.

Cons:

Mattress was terrible, like being on whoppie cushion every time you moved. Chair was stained and wobbly, like not connected to the base properly. Window was so dirty we thought it was foggy outside.

2026-05-19 • via Nuitee
A
Abigael • couple • ca
10
2026-05-19 • via Nuitee
W
William • solo_traveller • us
8
2026-05-18 • via Nuitee
C
Correia • couple • ca
8
2026-05-18 • via Nuitee
M
Manuela • extended_group • ch
7
In Ordnung
Pros:

Es war sauber, comfortable und in Flughafennähe

Cons:

Das Personal beim Frühstück war nicht wirklich anwesend. Sie waren am Handy oder miteinander beschäftigt

2026-05-17 • via Nuitee
R
Rhonda • solo_traveller • ca
9
2026-05-17 • via Nuitee
J
julie • couple • ca
8
2026-05-17 • via Nuitee
A
Atia • couple • fr
10
Très bon moment
Pros:

Super confort, le lit … un vrai cocon et de l’accueil à notre départ le personnel était au petit soins nous les remerciions de leurs disponibilité
Et le service au restaurant était top

2026-05-15 • via Nuitee
A
Adolfo • couple • ca
6
Good for one night
Pros:

Comfort

Cons:

Cleanliness, hairs and dirty tiles in the bathroom, window dirty on the outside. Noisy, thin walls. $30 to park the car.

2026-05-11 • via Nuitee
K
Karen • couple • ca
8
2026-05-10 • via Nuitee
A
Anmonique • couple • ca
8
pretty good, would probably come back
Pros:

The staff was really nice and helped me when I checked in

Cons:

30$ for paid parking, i definitely feel like it should be less especially since im already paying to stay there

2026-05-09 • via Nuitee
J
Josie • solo_traveller • zw
9
It was very convienient, safe and clean for an overnight stay.
Pros:

It was efficient and clean.

Cons:

Nothing to complain about

2026-05-08 • via Nuitee
_
_ • couple • ca
4
Pros:

Rooms are very nice

Cons:

I had to wait for 30 minutes at check in for folks with flight cancelations to get registered and get a room. There should be a separate room for folks that have spent the time to book ahead.

2026-05-08 • via Nuitee