Crowne Plaza Toronto Airport by IHG

Hotels
•
Crowne Plaza Hotels & Resorts
7.7 (2935 reviews)
33 Carlson Court , Toronto , CA
+1 416-675-1234

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Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Excellent airport location and frequent shuttle service
Friendly, helpful front desk and named staff praise
Clean and spacious rooms with comfortable beds
Complimentary upgrade and efficient check-in reported
Good breakfast reported by many guests
Cons:
Inconsistent breakfast quality and some unfriendly breakfast staff
Occasional cleanliness/facility issues (bathroom drainage)
Extra parking fees and pricing inconsistencies for some guests
TV glitches and occasional small rooms
Shuttle timetable inaccuracies and an automated communication error reported

Categories

Cleanliness
7.2
Generally reported as clean in many reviews, but several guests noted unclean facilities, bathroom drainage problems and disturbances from nearby construction.
Service
8.5
Multiple mentions of very helpful, friendly reception staff (specific praise for named staff), good security handling and complimentary upgrades; some isolated negative notes about an indifferent receptionist and unfriendly breakfast staff.
Location
9
Consistently praised for excellent proximity to the airport and convenience for short stays/transit.
Room Quality
7.8
Rooms often described as spacious, comfortable and clean with very good beds; a few reports of small rooms, TV glitches and shower drainage issues.
Amenities
7.5
Frequent, free shuttle service praised (every ~30 mins), and basic amenities are provided; occasional issues with shuttle timetables, extra parking fees and absence of complimentary coffee noted.
Value for Money
7
Mixed: some guests found price and included breakfast good value, while others reported being charged different than booked rates and extra parking fees.
Food and Beverage
7
Breakfast described both as 'good/delicious' by many and as poorly organised or below expected European standards by others (lack of some fresh items, unfriendly service in some instances).
Overall Experience
7.6
Overall positive for airport/transit stays with many repeat guests and recommendations; notable negatives (breakfast, occasional cleanliness or room issues) reduce the score slightly.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:16

Property Description

Luxurious Room Amenities
Experience ultimate comfort in our rooms with pillow-top mattresses, large flat-screen TVs, and modern conveniences like a work desk and coffee maker. The private bathrooms offer a touch of luxury with a tub or walk-in shower.

Dining Experience at Cannery Kitchen & Social
Indulge in a culinary journey at our on-site restaurant, Cannery Kitchen & Social, where you can savor a delightful fusion of classic and global cuisines. Unwind in the lounge with your favorite food and drinks.

Recreational Facilities
Relax and rejuvenate in our indoor pool or stay active at the 24-hour fitness center. For business travelers, our on-site business center is equipped to meet your work needs efficiently.

Book your stay at Crowne Plaza Toronto Airport for a perfect blend of comfort, convenience, and exceptional service.

Important information:

When traveling with pets, please note that an extra charge of 55 CAD per pet, per night applies. Please note that a maximum of 2 pets is allowed.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: YYZ

Location

Property Accessibility

Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

7.7
Based on 2935 reviews
Cleanliness: 7.2
Service: 8.5
Location: 9
Room Quality: 7.8
Amenities: 7.5
Value for Money: 7
Food and Beverage: 7
Overall Experience: 7.6
C
Claudia Marcela • family_with_children • co
9
Pros:

The price and breakfast

Cons:

Small room

2026-10-31 • via Nuitee
E
Emine • family_with_children • de
7
2026-10-31 • via Nuitee
S
Susan • family_with_children • ca
7
2026-10-31 • via Nuitee
P
Philip • couple • ca
8
Pros:

Room was spacious and breakfast was fine.

Cons:

Facilities were not that clean.

2026-10-30 • via Nuitee
J
Jacqueline • solo_traveller • pt
8
Pros:

Regelm. Shuttleverbindungen von/zum Flughafen

Cons:

Automatisierte Mail, die einen falschen Abholpunkt angegeben hat, den ich eine halbe Stunde gesucht habe bevor ich zufällig den richtigen gefunden habe. Die Dame an der Rezeption, der ich davon erzählt habe, hat es nicht für notwendig befunden sich dafür zu entschuldigen, wollte es aber zumind. weiterleiten.

2026-10-30 • via Nuitee
G
graciela • family_with_children • ar
9
2026-10-29 • via Nuitee
D
Dorca • couple • ca
8
Foi perfeito demais
Pros:

Hotel bem localizado próximo do aeroporto, a recepção foi bastante boa hotel limpo camas agradáveis, pequeno almoço com qualidade. Amei bastante estiver aí

Cons:

O preço que me foi cobrado fora do que seria na reserva

2026-10-29 • via Nuitee
N
Nadine • solo_traveller • jo
8
2026-10-29 • via Nuitee
C
Corinna • family_with_children • de
8
Pros:

Hervorragende Mitarbeiter am Empfang. Sehr hilfsbereit und freundlich.

Cons:

Leider wurden über unseren Zimmer Bauarbeiten durch geführt, dass war ein bisschen störend.

2026-10-29 • via Nuitee
U
Uba Tanko • solo_traveller • ng
10
I’ll be there again in sha Allah
Pros:

Staff courtesy and complement especially front desk lady Jasnooor she was extremely helpful

Cons:

Clean and tidy the breakfast was delicious

2026-10-28 • via Nuitee
K
Kawal Khehra • family_with_children • in
10
Pros:

All good 👍

2026-10-28 • via Nuitee
N
Nick • family_with_children • de
7
Super Lage, tolles Personal, schlechtes Frühstück
Pros:

Das Personal war extrem freundlich und die Zimmer waren sehr geräumig und komfortabel eingerichtet.

Cons:

Das Frühstück ist leider weit vom Europäischen Standards entfernt. Wenig frisches und gesundes kein Brot und Brötchen, Aufschnitt,....

2026-10-28 • via Nuitee
G
Ghenadie • solo_traveller • md
9
2026-10-27 • via Nuitee
L
Laura • solo_traveller • mf
8
Perfecto si tienes transito largo
Pros:

Estaba muy cerca del
Aeropuerto, tenia mi vuelo de conexion muy pronto por la mañana y yienen ser icio de transporte al aerpuerto gratuito

2026-10-27 • via Nuitee
H
Harold • couple • ca
9
Very nice
Pros:

Very clean and ready to go

Cons:

No free coffee like other hotels

2026-10-27 • via Nuitee
B
Bettina • couple • de
3
Pros:

Der Security hat sich um die Probleme, die wir mit 8 Jugendlichen gekümmert. Die waren sehr laut und haben viel Krach gemacht bis in die Nacht rein.

Cons:

Das Badezimmer ist sehr schlimm. Wir konnten die Dusche nicht genießen weil das Wasser ins Wohnzimmer gelaufen ist. Das Wasser ist nicht richtig abgelaufen.

2026-10-26 • via Nuitee
X
Xi • extended_group • ca
4
2026-10-26 • via Nuitee
K
Kayla • couple • us
9
2026-10-26 • via Nuitee
T
Tracy • family_with_children • us
8
Pros:

The Bed.

Cons:

TV. Need more channels.

2026-10-26 • via Nuitee
M
Matthew • solo_traveller • gb
3
Pros:

Nice big clean room

Cons:

Staff at breakfadt service were quiye unfriendly and looked unhappy

2026-10-25 • via Nuitee