Best Western Plus Ontario Airport & Convention Center

Hotels
•
Best Western Plus
8.3 (625 reviews)
209 North Vineyard Avenue , Ontario , US

Free
Children allowed

Facilities

Fitness facilities
WiFi available
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Business center
See all facilities

Review Highlights

Pros:
Friendly staff
Clean rooms
Good breakfast
Cons:
Poor cleanliness
Inconsistent service
Small rooms

Categories

Cleanliness
7.63
The carpet had a smell and there were blood stains on the sheets.
Service
9.1
Staff was described as friendly and attentive, though some incidents of poor service were reported.
Location
8.64
Location was convenient for the airport but some reviews stated it was sketchy.
Room Quality
7.09
Rooms were small and some guests had issues with comfort.
Amenities
8.12
Amenities included a complimentary breakfast, though the cleanliness of some items was questioned.
Value for Money
8.58
Generally seen as acceptable for the price, with reasonable expectations.
Food and Beverage
8.63
Breakfast was positively noted, providing a good variety.
Overall Experience
8.6
Mixed experiences with some good aspects but significant issues affecting overall satisfaction.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 05:58

Property Description

Convenient Location near Ontario Convention Center
Located just minutes away from the California Speedway and the Los Angeles Fairplex, Best Western Plus Ontario Airport & Convention Center offers comfortable accommodations and modern facilities for a convenient stay.

Spacious Rooms with Essential Amenities
Relax in the spacious guestrooms equipped with in-room refrigerators, microwaves, cable satellite TV with HBO channels, and high-speed internet access for your convenience.

Complimentary Breakfast and Relaxation Options
Start your day with a complimentary continental breakfast and later unwind by taking a dip in the outdoor swimming pool or indulging in a soothing soak in the hot tub.

Book your stay at Best Western Plus Ontario Airport & Convention Center for a delightful and relaxing experience.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: ONT

Location

Property Accessibility

Public Area
  • Hill Located: No
  • Ramp: No
  • Entrance Type:
  • Entrance Door Width: 82
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
  • Lifts Accessible: No
Show all accessibility features

Guest Reviews

8.3
Based on 625 reviews
Cleanliness: 7.63
Service: 9.1
Location: 8.64
Room Quality: 7.09
Amenities: 8.12
Value for Money: 8.58
Food and Beverage: 8.63
Overall Experience: 8.6
J
Jacobo • couple • mx
10
Una cama muy cómoda
Pros:

Muy cómodo y todo muy limpio

Cons:

Los números de los cuartos están muy pequeños casi no se ven

2026-09-19 • via Nuitee
S
Solomon • couple • us
1
Ruined all my things
Pros:

Close to my job

Cons:

The room I was in flooded in the bathroom from upstairs

2026-09-18 • via Nuitee
T
TIANWEN • couple • cn
10
很好
Pros:

卫生

Cons:

没有

2026-09-17 • via Nuitee
K
Kevin e • extended_group • us
10
Dormi como Bebe
Pros:

Todo bien gracias amable la registration rapids

2026-09-17 • via Nuitee
J
Jesus • couple • us
8
I like staying with you guys, it’s always clean and the staff is friendly, and helpful.
Pros:

I like the location, because it close to the freeway and it’s not far from stores or the airport.

Cons:

The card reader was not working.

2026-09-17 • via Nuitee
D
dana • solo_traveller • us
5
Not the best.
Pros:

Close to airport

Cons:

The room smelled musty, bed had divots in it.

2026-09-17 • via Nuitee
D
Davion • family_with_children • us
7
All good
Pros:

It's cool

Cons:

Ì didn't like how I had to wait for hours for a room that was already clean and they kept saying that it had to be clean and that the toilet then the other room that was also empty something about the carpet which none of was true they was both empty and then how THE staff Ali tells people that he is the manger and tell me about smoking when everyone smokes outside there room are in there doorway and in there rooms but I'm respectful if that's the case enforce the rules for all me and my family pay lots of money just as well as others and we never caused any problems are be disrespectful to none of the staff and then the housing gives one roll of tissue and one wash cloth for four to a double bed i try not to give bad reviews but it's not always the customer's hat give bad energy sometimes it be the employees with bad energy all i ask is treat me and my family like you want to be treated we never have had no police here no fights cussed out the staff are any of that we love it here

2026-09-16 • via Nuitee
P
Pupalchen • solo_traveller • de
4
Eine Schande für den Namen Best Western Plus
Cons:

Eine Schande für den Namen Best Western und dann auch noch BW Plus! Auf unserer Reise bislang von 9 Hotels das Schlechteste. Beim Klositz löst sich die Beschichtung auf. Die Seife war alle. In der Dusche kam aus dem Badewannenhahn meht Wasser als aus dem Duschkopf. Diverse Zimmerecken waren dreckig. In unserem Zimmer stank es nach Rauch.

Die Raumgröße war zu klein für die Möbel, man musste sich zwischen Bett und Fernsehr hindurchquetschen um ins Badezimmer zu kommen.

Aber das Schlimmste war das Frühstück: Hier wurde das angepriesene Buffet durch 2 Mitarbeiterinnen, begrenzt freundlich, nach Abgabe von Essenscoupons, portioniert herausgegeben. Es gab keinen Nachschlag, da man seinen Coupon schon abgegeben hatte, man konnte sich selbst nichts auftun. Die Anzahl der Sitzplätze im Frühstücksraum war für die Anzahl der Gäste viel zu gering. Die Lautstärke war unerträglich hoch.

2026-09-15 • via Nuitee
D
Davion • family_with_children • us
10
I love the hotel and the some of the staff are very respectful
Pros:

The hotel

Cons:

The eggs was runny and you can get salmonella and bacteria. From runny eggs and sometimes the potatoes are not done and I understand this free, but just cause it's free. Don't mean that it should be undercooked and I think it depends on who's in the kitchen.

2026-09-14 • via Nuitee
M
Madeline • couple • us
8
2026-09-11 • via Nuitee
D
Dolores • couple • us
10
2026-09-11 • via Nuitee
R
Raquel • solo_traveller • us
10
I was comfortable, felt safe and I will stay again.
Pros:

Very nice property, front desk nice, airport shuttle quick to respond.

Cons:

Snacks/drinks available was outside in the elements

2026-09-09 • via Nuitee
D
David • solo_traveller • us
10
Best hotel for the money I’ve found in America.
Pros:

All the staff was extremely nice, helpful, and friendly. Rooms were perfect, beds amazing, A/C ice cold, water pressure in the shower amazing, and the $5 airport shuttle just the best.

Cons:

I wish every best western was just like this one.

2026-09-09 • via Nuitee
L
Laura • extended_group • us
10
Espacio tranquilo y acogedor
Pros:

La limpieza

2026-09-08 • via Nuitee
L
LouAnne • couple • us
3
Accommodations haven’t been updated
Pros:

We didn’t like the property

Cons:

Absolutely no convenient parking or accessibility for handicapped persons

2026-09-06 • via Nuitee
K
Kiran G • family_with_children • us
5
Pros:

Average hotel.

Cons:

Breakfast was below average. Overall very basic hotel, old rooms.

2026-09-06 • via Nuitee
R
ROBERT A • solo_traveller • us
8
Very good hotel right by the airport yes it exceeded my expectations actually in your room I didn't
Pros:

Was very nice hotel especially for the money the breakfast was Great not used to being served one portion of eggs but that's okay. All in all it was a solid good to very good hotel 🙂

Cons:

The death towels were a little small but they were good quality. We didn't load the pillows but that's personal choice it was great having a microwave and the refrigerator in the room and I will say this it's the best air conditioning of any hotel I've ever been in I actually had to turn it up and I love to be cold..

2026-09-05 • via Nuitee
D
Davion Anderson • solo_traveller • us
10
2026-09-04 • via Nuitee
D
Davion Anderson • solo_traveller • us
10
.Everything kind of been on point.
Pros:

Everyone is polite. The rooms are exceptional.

Cons:

Couple of times the eggs was runny and the bacon it's too greasy

2026-09-04 • via Nuitee
D
Davion Anderson • solo_traveller • us
10
Everything is all good if I feel something aint right? I'm going to go up to the office and speak on
Pros:

Its all good

Cons:

I feel like sometimes nowadays , a lot of jobs don't like you to complain about certain things that go on in They facility

2026-09-04 • via Nuitee