Provo River Inn

Hotels
7.2 (1552 reviews)
2230 North University Parkway , Provo , US

Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Heating
Pets allowed
Soundproof rooms
See all facilities

Review Highlights

Pros:
Location
Friendly staff
Cons:
Cleanliness issues
Broken amenities

Categories

Cleanliness
4.94
Numerous mentions of dirty rooms, mold, and overall uncleanliness.
Service
8.91
Friendly staff noted, but issues with towels and assistance mentioned.
Location
9.95
Many positive comments about the hotel's location, particularly for events.
Room Quality
5.9
Reports of broken furniture and uncomfortable beds.
Amenities
5.93
Many amenities were broken or not as advertised, including the pool and gym.
Value for Money
7.89
Good value noted when considering price, despite issues.
Food and Beverage
5.94
Breakfast options were limited and the quality was subpar.
Overall Experience
8.11
Overall feelings are mixed with strong points about location but significant issues with cleanliness.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 18:35

Property Description

Scenic Mountain Retreat with Indoor Pool and Hot Tub

Luxurious Rooms with Modern Amenities
Indulge in the comfort of our contemporary, white rooms equipped with cable TV, a cozy armchair, and a spacious work desk. Enjoy the convenience of a coffee maker and ironing facilities in each room for a stress-free stay.

Inviting Lobby and Complimentary Amenities
Relax in our lobby by the fireplace on plush leather sofas. Start your day with a delicious breakfast buffet and take advantage of complimentary passes to Gold’s Gym for a rejuvenating workout.

Book your stay at Baymont Inn & Suites Provo River for a perfect blend of relaxation and adventure amidst Utah’s stunning landscapes.

Important information:

Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Managed by a private host
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: SLC

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

7.2
Based on 1552 reviews
Cleanliness: 4.94
Service: 8.91
Location: 9.95
Room Quality: 5.9
Amenities: 5.93
Value for Money: 7.89
Food and Beverage: 5.94
Overall Experience: 8.11
G
Grace • couple • gb
1
Disgusting
Pros:

Absolutely nothing. This place is abhorrent

Cons:

Everything. So discussing. Stains and blood and bugs. I have no idea how this place is even allowed to run.

2026-11-07 • via Nuitee
D
Derek • couple • us
1
2026-11-06 • via Nuitee
D
Daren • couple • ca
1
I wouldn’t stay here again!
Pros:

Location

Cons:

It was in Terrible condition and we left a day early and asked for a refund on the day we didn’t use and were told by the person at the front desk we would get reimbursed. After 1 month, still no refund and they don’t return my calls or respond to my messages

2026-11-04 • via Nuitee
F
Frederick • solo_traveller • us
7
2026-11-01 • via Nuitee
P
Preston • family_with_children • us
7
2026-10-22 • via Nuitee
B
Bex • family_with_children • us
10
Pros:

The staff were friendly and professional and met all my needs!!

Cons:

Nothing it was perfect as always!!!!!

2026-10-22 • via Nuitee
C
Cody • family_with_children • us
5
2026-10-22 • via Nuitee
A
Anthony • couple • us
3
Great location. But it feels like you might get bed bugs.
Pros:

Great location.

Cons:

It is so dirty. It is under construction and gross.

2026-10-22 • via Nuitee
M
Mike • solo_traveller • us
1
Disgusting
Pros:

Nothing. I have requested a refund for one night as we did not stay the second night

2026-10-22 • via Nuitee
J
John Sterling • family_with_children • us
5
Pros:

The location was great and the room was clean.

Cons:

The hotel is under renovation, which it seriously needs. For example, the bathroom faucet handle came off the first time I tried to use it.

2026-10-22 • via Nuitee
M
mouett • family_with_children • us
8
2026-10-20 • via Nuitee
R
ROSEMA • couple • us
3
2026-10-18 • via Nuitee
K
Kumi • family_with_children • us
10
2026-10-18 • via Nuitee
R
René Murillo Izquierdo • family_with_children • py
3
Me sentí estafado por la NO devolución de mi depósito de garantía.
Pros:

La ubicación

Cons:

NO ME DEVOLVIERON MI DINERO DEL DEPOSITO (GARANTÍA), me dijeron que me llegaría en 3 dias y eso nunca pasó; además estaba la puerta de ingreso a la habitación super vieja y sonaba estruendosamente y el aire acondicionado enfriaba con dificultad.

2026-10-17 • via Nuitee
J
Jo • family_with_children • us
4
won't stay there again.
Pros:

The bed was comfortable.

Cons:

The room was dirty. very few tv channels worked. The heater blew the curtains all night.

2026-10-15 • via Nuitee
B
Behling • family_with_children • us
1
Pros:

Nothing i actually asked for a refund and went else where

Cons:

Everything

2026-10-15 • via Nuitee
C
Catherine • couple • us
6
We like the location but the place is neglected there were noisy people during the night and woke us
Pros:

Good location for us

Cons:

The shower was not working I told the receptionist but she did not do anything about it noisy neighbors that caused a problem but see

2026-10-11 • via Nuitee
R
Rebecca • solo_traveller • us
10
Pros:

Staff how kind and professional they were when getting my needs met and greeting me. It was very welcoming!!

Cons:

Nothing I didn't like.

2026-10-09 • via Nuitee
K
Krystal • solo_traveller • us
10
2026-10-08 • via Nuitee
F
FRANK • couple • us
7
2026-10-08 • via Nuitee