Provo River Inn

Hotels
7.2 (1552 reviews)
2230 North University Parkway , Provo , us
+1 801-921-5071

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Heating
Pets allowed
Soundproof rooms
See all facilities

Review Highlights

Pros:
Location
Friendly staff
Cons:
Cleanliness issues
Broken amenities

Categories

Cleanliness
4.94
Numerous mentions of dirty rooms, mold, and overall uncleanliness.
Service
8.91
Friendly staff noted, but issues with towels and assistance mentioned.
Location
9.95
Many positive comments about the hotel's location, particularly for events.
Room Quality
5.9
Reports of broken furniture and uncomfortable beds.
Amenities
5.93
Many amenities were broken or not as advertised, including the pool and gym.
Value for Money
7.89
Good value noted when considering price, despite issues.
Food and Beverage
5.94
Breakfast options were limited and the quality was subpar.
Overall Experience
8.11
Overall feelings are mixed with strong points about location but significant issues with cleanliness.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 18:35

Property Description

Scenic Mountain Retreat with Indoor Pool and Hot Tub

Luxurious Rooms with Modern Amenities
Indulge in the comfort of our contemporary, white rooms equipped with cable TV, a cozy armchair, and a spacious work desk. Enjoy the convenience of a coffee maker and ironing facilities in each room for a stress-free stay.

Inviting Lobby and Complimentary Amenities
Relax in our lobby by the fireplace on plush leather sofas. Start your day with a delicious breakfast buffet and take advantage of complimentary passes to Gold’s Gym for a rejuvenating workout.

Book your stay at Baymont Inn & Suites Provo River for a perfect blend of relaxation and adventure amidst Utah’s stunning landscapes.

Important information:

Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Managed by a private host
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: SLC

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

7.2
Based on 1552 reviews
Cleanliness: 4.94
Service: 8.91
Location: 9.95
Room Quality: 5.9
Amenities: 5.93
Value for Money: 7.89
Food and Beverage: 5.94
Overall Experience: 8.11
B
Beezer • couple • us
2
Glad it was for only one night
Pros:

Nothing

Cons:

Everything, dirty, sheets smell, mold in bathroom, very run down

2026-08-29 • via Nuitee
C
Cipres • solo_traveller • us
6
2026-08-26 • via Nuitee
S
Shelli • couple • us
6
Great location, comfortable room, great price, unfriendly unprofessional staff …
Pros:

Price and comfort

Cons:

Staff/Mgr sometimes rude/Not kind and asks for your license plate to park - then adds this info to your room reservation- but then turns around and says it’s free public parking for everyone and it’s fine if a truck/trailer parks sideways and literally takes up 7 spaces and staff tells you too bad park on street! - when you are a loyal client that has paid for room and stays there often.

2026-08-25 • via Nuitee
S
Stephen • family_with_children • us
5
Mixed feelings. Nice staff. Good location. Gross, old building.
Pros:

Staff was friendly. Location was perfect. Bed was comfortable.

Cons:

This building is falling apart and gross overall. Carpet was stained. Pool is a construction site. Bath tub was peeling. My daughter decided she was cleaner not showering in that gross tub so she just went to church without showering. No breakfast either.

2026-08-24 • via Nuitee
O
Oneyda • couple • us
8
The hotel stay was very quiet that was very nice.
Pros:

I liked that the room had everything
I needed such as refrigerator,iron, hair dryer, and microwave
Thank you for having that in rooms they are very helpful.

Cons:

What I didn’t like was the bed it had dirty and many dirty spots all over the mattress

The carpet was very dirty
And it seems that the front desk gave as the room with out communicating with house keeping and the room was not finished
The front desk person looks very unhappy worker

2026-08-24 • via Nuitee
B
Bonnie • family_with_children • us
4
It worked. The price was way lower then the rest so I guess there is that.
Pros:

The staff was very friendly

Cons:

They didn't advertise they were under construction so I was depending on breakfast which didn't exist and also a pool which didn't exist. The hotel was very old. The outside door didn't have a lock so I felt a little unsafe. Our room door was not very secure either. They tried to make it as good as possible.

2026-08-24 • via Nuitee
F
Fred • solo_traveller • us
1
2026-08-23 • via Nuitee
C
Clifford • solo_traveller • us
6
Too expensive
Pros:

Convienent

Cons:

I booked the room and within minutes I found I only needed 1 night and not 2. I immediately called and tried to change it but they said I had to check w/ Bookinging to try to cancel the second night. I contact you and got the opposite story. Both said I need to contact the other and I never was able to cancel the second night. Poor customer service in my opinion.

2026-08-23 • via Nuitee
L
Lori • family_with_children • us
7
2026-08-22 • via Nuitee
D
Deilia • couple • us
8
We like to stay at the Provo River Inn, the best location ever
Pros:

The balcony was a comfortable place to sit in the eveningI

Cons:

I’m glad they are updating and making this lovely motel as nice as it can be

2026-08-22 • via Nuitee
A
Alger • solo_traveller • us
3
Disappointed
Pros:

Located close to BYU

Cons:

Leaky tub faucet. The bathroom fan didn't work. Unpainted plaster by the window. Chipped paint in the bathroom. The window wasn't clean. Inside the fridge was dirty.

2026-08-22 • via Nuitee
R
Raman • solo_traveller • us
4
2026-08-22 • via Nuitee
L
Lynne Marie • family_with_children • us
3
Cons:

The room was in disrepair and had obvious needs that made my stay not pleasant. They should have never given anyone this room.

2026-08-21 • via Nuitee
G
Gordon • couple • us
4
The stay was unpleasant and I will probably never stay again
Pros:

The location

Cons:

The sheets had blood on them and there were holes in the wall. This hotel definitely needs an update

2026-08-21 • via Nuitee
H
Hanane • solo_traveller • us
1
2026-08-19 • via Nuitee
8
833kmd • Couples • Toledo, Ohio
4
Ok place being remodeled
Pros:

This is no longer a Baymont property. It is now the Provo River Inn. It is currently being remodeled by new owners. No pool or breakfast at this time . The room was still being cleaned when we arrived but we were able to put our things in the room until it was ready. Minimal linens in the bathroom. Sink faucet not working correctly and toilet had issues. I’m sure in time it will be a great hotel. What they have done so far is good.

2026-08-18 • via Tripadvisor
P
Paul • solo_traveller • us
4
Pros:

There was no breakfast. They were remodeling.

Cons:

Ants all over the bathroom
Floor. Air conditioner leaked water onto the carpet. Carpet was all wet. Had a weird smell.

2026-08-17 • via Nuitee
D
David • couple • us
8
2026-08-12 • via Nuitee
J
Joshua • solo_traveller • us
1
2026-08-10 • via Nuitee
J
James • solo_traveller • us
8
2026-08-09 • via Nuitee