Provo River Inn

Hotels
Baymont Inn & Suites
7.2 (1474 reviews)
2230 North University Parkway , Provo , us

Free
Children allowed
Pets allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Heating
Pets allowed
Non-smoking throughout
See all facilities

Review Highlights

Pros:
Location
Friendly staff
Cons:
Cleanliness issues
Broken amenities

Categories

Cleanliness
4.94
Numerous mentions of dirty rooms, mold, and overall uncleanliness.
Service
8.91
Friendly staff noted, but issues with towels and assistance mentioned.
Location
9.95
Many positive comments about the hotel's location, particularly for events.
Room Quality
5.9
Reports of broken furniture and uncomfortable beds.
Amenities
5.93
Many amenities were broken or not as advertised, including the pool and gym.
Value for Money
7.89
Good value noted when considering price, despite issues.
Food and Beverage
5.94
Breakfast options were limited and the quality was subpar.
Overall Experience
8.11
Overall feelings are mixed with strong points about location but significant issues with cleanliness.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 18:35

Property Description

Scenic Mountain Retreat with Indoor Pool and Hot Tub

Luxurious Rooms with Modern Amenities
Indulge in the comfort of our contemporary, white rooms equipped with cable TV, a cozy armchair, and a spacious work desk. Enjoy the convenience of a coffee maker and ironing facilities in each room for a stress-free stay.

Inviting Lobby and Complimentary Amenities
Relax in our lobby by the fireplace on plush leather sofas. Start your day with a delicious breakfast buffet and take advantage of complimentary passes to Gold’s Gym for a rejuvenating workout.

Book your stay at Baymont Inn & Suites Provo River for a perfect blend of relaxation and adventure amidst Utah’s stunning landscapes.

Important information:

Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: SLC

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Internet

    WiFi is available in public areas and is free of charge.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

7.2
Based on 1474 reviews
Cleanliness: 4.94
Service: 8.91
Location: 9.95
Room Quality: 5.9
Amenities: 5.93
Value for Money: 7.89
Food and Beverage: 5.94
Overall Experience: 8.11
W
Wigington couple us
8
2026-07-04 via Nuitee
G
Galley couple us
10
Price best quality bed and room
Pros:

Quality throughout

Cons:

No ice but nice fridge

2026-07-03 via Nuitee
I
Ildefonso family_with_children us
10
2026-07-03 via Nuitee
D
Danna solo_traveller us
8
Cons:

I thought t the house keepers were totally awesome

2026-07-03 via Nuitee
L
Linda couple us
7
Building was under remodel. No breakfast , coffee, and ice. For being close to the 4 of July more was expected. Moved to
Pros:

I Good location

Cons:

Nice set up

2026-07-02 via Nuitee
R
Razo couple us
8
2026-07-02 via Nuitee
C
Capps solo_traveller us
8
Pros:

Quiet, close to food.

Cons:

The check-in clerk had little personality. The ice machine was out of service. Property was in need of a bit of upkeep.

2026-07-01 via Nuitee
D
David couple us
1
Shit
Pros:

Price

Cons:

To much to list but would never stay there again and pissed at booking dot com to

2026-06-30 via Nuitee
N
Nelson couple us
6
2026-06-30 via Nuitee
D
Don couple us
10
2026-06-29 via Nuitee
J
Jansen van Vuuren couple za
7
2026-06-29 via Nuitee
P
Park couple us
8
Great friendly staff, awesome location, great price! ❤️❤️❤️
Pros:

Great location!

Cons:

Dog crap near parking lot

2026-06-29 via Nuitee
C
CESAR couple mx
10
Estancia dos días
Pros:

Su ubicación en relación a la Universidad, museos y centro histórico.

Cons:

Que la máquina del hielo no funcionara.

2026-06-29 via Nuitee
S
Susan solo_traveller us
7
Pros:

Value. Excellent helpful staff

Cons:

My room had not been cleaned. So i was given another room by very apologetic clerk.

2026-06-29 via Nuitee
A
Asmyr family_with_children us
6
It was okay. No frills, but cost wise was ok.
Pros:

Staff. They were wonderful.

Cons:

No elevator. Long hallways to room. Parking is not convenient to where the room was. I'm handicapped and it was difficult on me to get to my room.

2026-06-28 via Nuitee
S
Sheri solo_traveller us
1
horrible...advertisment did not meet reality!!!!
Pros:

nothing

Cons:

that u guys advertised this with a pool n breakfast neither were offered. u also stated on the website that there was a cash deposit of $150 req. that was not true either...they took NO CASH and charged me a different amount for the deposit. and top it all there was a coffee maker but no coffee or cups n our bed cover was dirty!!!

2026-06-27 via Nuitee
R
Rebecca couple us
4
Clean bath/sheets but otherwise very soiled.
Pros:

Sheets seemed clean and smell of recent bleaching. Shower & bathroom seem cleaned.

Cons:

Floors, walls and the chair were visibly very stained and soiled. I would not sit in the chair. The main side building exterior door security key lock was broken and appears the doors had been broken at some point.
I debated wanting a refund , and not staying there, but had drove over 9 hrs and exhausted plus a lightening storm was starting . I purchased at nonrefundable discounted and was too tired so just tried to rest.

2026-06-27 via Nuitee
A
Amanda family_with_children us
1
Will not book again
Pros:

The doors locked

Cons:

The pool wasn’t useable and was not listed on the site as such
The included breakfast wasn’t available either
The staff were unwilling to help with the issue

2026-06-27 via Nuitee
D
Duran solo_traveller us
8
Pros:

Está bien

2026-06-27 via Nuitee
J
Jocelyn solo_traveller us
3
2026-06-27 via Nuitee