Garner Hotel Frankfurt - Palmengarten by IHG

Hotels
•
Garner
7.5 (2175 reviews)
Sophienstra?e 40 , Frankfurt/Main , de

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Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
24-hour front desk
Heating
Family rooms
Pets allowed
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Clean and comfortable rooms
Good breakfast selection
Friendly and helpful staff
Convenient location with easy access to public transport
Cons:
Issues with cleanliness in some areas
Noisy rooms facing the road
Malfunctioning amenities such as TV
Some staff members may lack professionalism

Categories

Cleanliness
6.33
Several comments indicated issues such as unclean areas in rooms and restaurant.
Service
8.3
Many reviews mentioned friendly staff and good service overall, despite some specific issues.
Location
8.34
Positive feedback about the convenient location, especially regarding transport access.
Room Quality
7.29
Room quality received mixed reviews; some had issues with cleanliness, whereas size and comfort were praised.
Amenities
6.82
Amenities liked but with noted issues such as malfunctioning TV and lack of coffee-making facilities.
Value for Money
7.78
Good value noted in most reviews, although spoiled by some service and cleanliness issues.
Food and Beverage
7.83
Breakfast described positively, but there were complaints about cleanliness in dining areas.
Overall Experience
7.3
Mixed feelings reflected overall, balancing positive aspects with significant concerns.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 04:27

Property Description

Convenient Location
Located in Frankfurt's Bockenheim district, Novum Hotel Imperial Frankfurt Messe is just a short walk from the Frankfurt Trade Fair. With easy access to public transportation, guests can explore the city with ease.

Comfortable Accommodations
The hotel offers bright and soundproofed rooms with classic-style décor, ensuring a comfortable stay for guests. Each room is equipped with cable TV and a private bathroom, providing all the necessary amenities for a relaxing experience.

Great Connectivity
Situated a 5-minute walk from Palmengarten Park and Bockenheimer Warte Underground Station, guests have quick access to popular attractions and key transportation hubs. Whether visiting for business or leisure, Novum Hotel Imperial provides a convenient and well-connected stay.

Book your stay at Novum Hotel Imperial Frankfurt Messe for a comfortable and convenient experience in Frankfurt.

Important information:

Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: FRA

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 6 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Pets

    Pets are not allowed.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Guest Reviews

7.5
Based on 2175 reviews
Cleanliness: 6.33
Service: 8.3
Location: 8.34
Room Quality: 7.29
Amenities: 6.82
Value for Money: 7.78
Food and Beverage: 7.83
Overall Experience: 7.3
A
Arijeta • family_with_children • de
10
Schön
Pros:

Alles freundlich sauber schön

2026-06-20 • via Nuitee
E
Evelyn • extended_group • co
10
Pros:

Bien ubicado, excelente atención

2026-06-20 • via Nuitee
P
Pendler4 • solo_traveller • de
7
2026-06-18 • via Nuitee
F
Fabiola • solo_traveller • de
7
Pros:

Solides Hotel für einen kurzen Aufenthalt

2026-06-17 • via Nuitee
B
Bernhard • solo_traveller • at
9
2026-06-17 • via Nuitee
P
Petra • couple • de
9
Wie immer ein kurzer schöner Aufenthalt.
Pros:

Buchen wir jedes Jahr immer wieder, Parkplatz hinterm Hotel von Vorteil.

2026-06-16 • via Nuitee
U
Uta • solo_traveller • de
6
2026-06-16 • via Nuitee
L
leo • couple • de
8
2026-06-16 • via Nuitee
K
Kappel • family_with_children • de
9
Sehr gutes Hotel für kurzen Aufenthalt
Pros:

Sehr zentral und gut erreichbares Hotel das von der Autobahn gut zu erreichen ist. Das Personal wahr sehr freundlich und hilfsbereit. Das Zimmer wahr sehr freundlich und hell, das Bad wahr sehr sauber. Frühstücksbuffet wahr vielseitig und für jeden etwas dabei.

2026-06-16 • via Nuitee
K
Karin • couple • de
5
Das Hotel hat uns leider nicht überzeugt.
Pros:

Frühstück war für den Preis in Ordnung

Cons:

Dreckige Duschtücher bei Ankunft. In der zweiten Nacht kein Licht im Badezimmer und keine Ersatzröhre verfügbar. Am letzten Morgen Stromausfall, dafür können Sie zwar nichts, aber man sollte vielleicht schauen, dass Hundebesitzer dann nicht unbedingt im 6.ten Stock untergebracht werden. Und das bei einem Preis von 25 Euro die Nacht. Einchecken ist bei uns ewig gegangen, obwohl schon bezahlt war ausser ,Hund und die 2 Euro pro Tag die die Stadt Frankfurt erhebt. Beim aus checken auch eine viertel Stunde gebraucht bis unsere Rechnung fertig und ausgedruckt war, anstatt man das richtet. Man weiß doch wer abreist.

2026-06-16 • via Nuitee
A
Andrea • solo_traveller • de
3
nicht noch einmal.
Pros:

wenig - der wirklich schlechte Kaffee in der Lobby wurde mir durch einen aus dem Frühstücksraum kostenlos erstattet.

Cons:

Zimmer spartanisch eingerichtet, Bad ist in die Jahre gekommen und nicht wirklich gut gepflegt, Personal unmotiviert, Lage verkehrsgünstig mit Strassenbahn vor dem Fenster.....

2026-06-16 • via Nuitee
G
Georgia • solo_traveller • de
10
2026-06-15 • via Nuitee
O
Oliver • solo_traveller • de
7
2026-06-15 • via Nuitee
S
Silvia • family_with_children • it
7
2026-06-14 • via Nuitee
A
Andreas • solo_traveller • de
8
2026-06-13 • via Nuitee
L
Lesly • solo_traveller • de
8
Good value for money. Good for a short stay in Frankfurt.
Pros:

The room was very clean, and had a really good size.

Cons:

More beverage options at the reception would be nice.

2026-06-13 • via Nuitee
K
Karl • couple • de
8
2026-06-11 • via Nuitee
Живко • solo_traveller • bg
10
2026-06-11 • via Nuitee
M
MUHAMED • solo_traveller • de
9
2026-06-11 • via Nuitee
J
Julia • solo_traveller • br
10
2026-06-10 • via Nuitee