Garner Hotel Frankfurt - Palmengarten by IHG

Hotels
•
Garner
7.5 (2221 reviews)
Sophienstra?e 40 , Frankfurt/Main , de
+49 69 71915880

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Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
24-hour front desk
Heating
Family rooms
Pets allowed
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Clean and comfortable rooms
Good breakfast selection
Friendly and helpful staff
Convenient location with easy access to public transport
Cons:
Issues with cleanliness in some areas
Noisy rooms facing the road
Malfunctioning amenities such as TV
Some staff members may lack professionalism

Categories

Cleanliness
6.33
Several comments indicated issues such as unclean areas in rooms and restaurant.
Service
8.3
Many reviews mentioned friendly staff and good service overall, despite some specific issues.
Location
8.34
Positive feedback about the convenient location, especially regarding transport access.
Room Quality
7.29
Room quality received mixed reviews; some had issues with cleanliness, whereas size and comfort were praised.
Amenities
6.82
Amenities liked but with noted issues such as malfunctioning TV and lack of coffee-making facilities.
Value for Money
7.78
Good value noted in most reviews, although spoiled by some service and cleanliness issues.
Food and Beverage
7.83
Breakfast described positively, but there were complaints about cleanliness in dining areas.
Overall Experience
7.3
Mixed feelings reflected overall, balancing positive aspects with significant concerns.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 04:27

Property Description

Convenient Location
Located in Frankfurt's Bockenheim district, Novum Hotel Imperial Frankfurt Messe is just a short walk from the Frankfurt Trade Fair. With easy access to public transportation, guests can explore the city with ease.

Comfortable Accommodations
The hotel offers bright and soundproofed rooms with classic-style décor, ensuring a comfortable stay for guests. Each room is equipped with cable TV and a private bathroom, providing all the necessary amenities for a relaxing experience.

Great Connectivity
Situated a 5-minute walk from Palmengarten Park and Bockenheimer Warte Underground Station, guests have quick access to popular attractions and key transportation hubs. Whether visiting for business or leisure, Novum Hotel Imperial provides a convenient and well-connected stay.

Book your stay at Novum Hotel Imperial Frankfurt Messe for a comfortable and convenient experience in Frankfurt.

Important information:

Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: FRA

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 6 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Pets

    Pets are not allowed.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Guest Reviews

7.5
Based on 2221 reviews
Cleanliness: 6.33
Service: 8.3
Location: 8.34
Room Quality: 7.29
Amenities: 6.82
Value for Money: 7.78
Food and Beverage: 7.83
Overall Experience: 7.3
K
Karin • extended_group • de
9
2026-07-24 • via Nuitee
D
Daniela • solo_traveller • de
7
Pros:

Das Hotel ist zentral gelegen und war für eine Nacht als Zwischenstopp vollkommen in Ordnung.

Cons:

Das Frühstücksbuffet hat uns gar nicht gefallen.

2026-07-23 • via Nuitee
W
Walter • couple • de
9
Pros:

Lage zu Palmengarten und Senkenbergmuseum ganz toll

2026-07-22 • via Nuitee
J
japenagosc • solo_traveller • de
7
Pros:

10/10 Frühstück
10/10 Personal
10/10 Sauberkeit
10/10 Bett (Bequemlichkeit)

Cons:

5/10 Ausstattung war ok, gut und sauber. Aaaber kleine Details sollten besser geprüft werden. Abflüsse, Klobrille, Duschkopf, Klimaanlage.

2026-07-21 • via Nuitee
R
RUBEN ANDRES • solo_traveller • co
9
Good hotel
Pros:

Service was good and the room was clean.

2026-07-21 • via Nuitee
M
Margaret • solo_traveller • de
6
2026-07-21 • via Nuitee
J
Jochen • couple • ch
8
Pragmatisch, seinen Preis wert. Effizient.
Pros:

Gut gelegen. Ablademöglichkeit vor dem Haus. Parkplatz, kostenpflichtig, hinter dem Haus.
Gutes reichhaltiges Frühstück. Funktionale Einrichtung. Sauber.

Cons:

Alles gut.

2026-07-21 • via Nuitee
V
Vladimír • family_with_children • cz
6
Pros:

Given the location and the need, a standard place to stay overnight.

Cons:

Communication was a bit lacking before our arrival, and there were some unexpected surprises when we got there. Nothing major, but it doesn't come across as entirely professional.
We had a bit of trouble finding parking. You still have to walk through the smoking area to get to the entrance.

2026-07-20 • via Nuitee
M
Martine • solo_traveller • za
10
Pros:

I love the location very safe and close to transportation,Rafat was amazing in fact all the staff members very helpful everything I requested was done with a smile I even registered to be a member Rafat allowed us to check-in early after a very long flight I will definitely come again with pleasure a bonus the room was huge, clean, and has a safe.

Cons:

The aircon is very weak, the mini bar freege is needed and a kettle that will be a big Plus.

2026-07-19 • via Nuitee
S
Sonja • solo_traveller • de
9
2026-07-19 • via Nuitee
S
Said • solo_traveller • de
5
Cons:

Etwas in die Jahre gekommen. Personal nicht wirklich kompetent. Eher angelernt.

2026-07-19 • via Nuitee
H
Hannes • solo_traveller • at
5
Pros:

Preis Leistungsverhältnis

Cons:

Klimaanlage hat nicht funktioniert (Sommer)
Fenster nur zu kippen.
Zu heiß.

2026-07-19 • via Nuitee
J
Jan-Bernd • solo_traveller • de
8
2026-07-18 • via Nuitee
N
Nataly • family_with_children • de
9
2026-07-18 • via Nuitee
C
Christian • couple • de
9
Es war ein sehr guter Aufenthalt. Alles hat gepasst!
Pros:

Perfekte Lage und Möglichkeit das Auto parken zu können gegen Aufpreis

2026-07-17 • via Nuitee
R
Robert • solo_traveller • nl
10
2026-07-17 • via Nuitee
P
Pia • solo_traveller • nl
8
2026-07-16 • via Nuitee
A
Apostolos • extended_group • gr
10
Πολύ καλό
Pros:

Καθαρό και ανετο

2026-07-16 • via Nuitee
A
Annie • solo_traveller • de
8
Freundliches Personal :)
Pros:

Nach einer Standesamtlichen Hochzeitsfeier kam ich an einem Donnerstag (9.7.) spät Abends im Hotel an.
Der Nachtportier und auch der Mitarbeiter am Empfang am nächsten Morgen waren sehr freundlich und hilfsbereit.
Konnte mich dadurch schnell zurecht finden und habe mich wohl gefühlt. :)
Das Hotel liegt direkt an der Straße was ich gut finde, wenn man so spät Abends noch unterwegs ist.

2026-07-15 • via Nuitee
G
Gabriela • solo_traveller • de
8
Pros:

Das Hotel ist schön renoviert. Die Zimmer sind angenehm möbliert. Die Betten sind gut und das Bad ist sauber und modern.
Die Lage in Bockenheim ist super.

Cons:

Leider wurden Mängel nicht behoben. Ein Fenster war kaputt und die Fernbedienung hat nicht funktioniert.

2026-07-14 • via Nuitee