Best Western Plus InnTowner Madison

Hotels
•
Best Western Plus
8.7 (573 reviews)
2424 University Avenue , Madison , US
+1 608-233-8778

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Very clean / renovated and fresh
Friendly, helpful staff
Excellent location (near stadium, hospital, university, central town)
Free breakfast and coffee bar
Free shuttle / courtesy bus
Pool / hot tub
On-site restaurant and good breakfast variety
Comfortable beds and well-equipped rooms (for many guests)
Cons:
Rooms sometimes small or awkward bathroom layouts
Limited parking / only one permit for some guests
Price inflation for events / perceived overpriced at times
Occasional housekeeping misses (missed daily cleaning)
Minor amenity issues (floor ran out of ice, TV casting problems)
Signage/communication lapses about bar hours/services

Categories

Cleanliness
9.2
Multiple reviewers explicitly praise renovated rooms and describe the hotel as very clean and inviting; renovation noted as making everything fresh.
Service
9.3
Staff repeatedly described as friendly, helpful and accommodating; complimentary shuttle/courtesy bus and attentive service were highlighted, with only minor communication/signage lapses reported.
Location
9.2
Consistently praised for proximity to stadium, hospital, university clinic and central town attractions; many reviews cite location as a primary positive.
Room Quality
7.7
Mixed comments: several guests found rooms comfortable and well equipped with nice beds, while others noted small rooms, awkward bathroom layouts and minor annoyances.
Amenities
9
Good range of amenities reported: free breakfast, coffee bar, pool/hot tub, shuttle service and on-site restaurant; occasional minor issues (ice, TV casting) mentioned.
Value for Money
7
Noted concerns about price during events and one explicit comment calling the hotel overpriced for the room size; value perceptions are weaker than other categories.
Food and Beverage
9.1
Breakfast repeatedly praised as free, warm and varied; on-site restaurant and coffee bar also received positive mentions.
Overall Experience
9.1
Overall stay impressions are strongly positive (many 'great stay', 'very pleased', 'highly recommended'), with parking and occasional price concerns as the main caveats.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:16

Property Description

Complimentary Shuttle Service and Breakfast
The hotel offers a complementary shuttle service covering the UW campus and downtown area, along with a delicious complimentary breakfast for each guest.

Modern Amenities in Every Room
Each contemporary room features an iPod docking station, a 42-inch flat-screen TV with HBO, a microwave, and a refrigerator for convenience and entertainment.

Relaxing Facilities and Nearby Attractions
Guests can unwind in the indoor pool and hot tub, dine at the on-site restaurant, and make use of the fitness and business centers. Plus, popular attractions like Henry Vilas Zoo and Chazen Museum of Art are just 1 mile away.

Book now to experience the perfect blend of comfort and convenience at the Best Western Plus InnTowner Hotel.

Important information:

Guests must show a valid photo ID and credit card upon check-in. Please note that all special requests cannot be guaranteed and are subject to availability upon check-in. Additional charges may apply.

Please contact the property directly for the transportation service schedule.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: MSN

Location

Property Accessibility

Total Disability Score: 42.86
Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

8.7
Based on 573 reviews
Cleanliness: 9.2
Service: 9.3
Location: 9.2
Room Quality: 7.7
Amenities: 9
Value for Money: 7
Food and Beverage: 9.1
Overall Experience: 9.1
J
Janet • couple • us
6
It was overpriced and rooms very small (2 beds).
Pros:

It was close to our friends and the football stadium.

Cons:

. Rooms very small (2 beds).

2026-10-31 • via Nuitee
D
debbie • family_with_children • us
10
2026-10-30 • via Nuitee
S
Scheucher • family_with_children • us
10
2026-10-30 • via Nuitee
W
Wanda • couple • us
10
2026-10-29 • via Nuitee
K
Kim • solo_traveller • ch
9
Pros:

I was only in the hotel to sleep, but I found it comfortable and convenient. No complaints.

2026-10-24 • via Nuitee
J
Jon-Paul • couple • us
9
Pros:

The renovation made everything clean and fresh

2026-10-24 • via Nuitee
C
Cecilia • solo_traveller • us
8
2026-10-22 • via Nuitee
R
Raphaela • solo_traveller • us
7
Pros:

I liked the complimentary breakfast.

Cons:

I didn’t like the fact that there was no parking at one point and people were parking on the the outskirts of the parking spaces.

2026-10-22 • via Nuitee
J
james • couple • us
8
2026-10-20 • via Nuitee
G
Gergana • couple • us
9
Great stay for 1 night!
Pros:

Hotel is very nice and clean. We enjoyed dinner at their restaurant. Breakfast was great too and FREE! Warm and delicious meal. Super friendly staff, great location. Overall very p[ositive experience.

Cons:

I didn't like the fact that we only had 1 permit for parking (we had 2 vehicles) so my husband had to park 2 miles away from the hotel. That was the only inconvenience we had to deal with. Other than that it was a great stay

2026-10-19 • via Nuitee
J
Julie • couple • us
10
We would definitely stay here again.
Pros:

We enjoyed the pool/ hot tub. The breakfast was hot with good variety. Great location in Madison.

Cons:

All good!

2026-10-17 • via Nuitee
J
Jessica • couple • us
9
Very pleased with our stay
Pros:

Free breakfast and coffee bar was a plus. The staff were incredibly friendly and helpful. The room was clean and comfortable. There's a lovely lunch/brunch place right across the road, and some decent Italian restaurants within walking distance too. The free shuttle that takes you anywhere close by was very convenient.

Cons:

We had some issues connecting our devices to the TV for casting, but that might have just been us messing it up. The bathroom was a little squishy, and it was a bit awkward having the sink outside of it.

2026-10-14 • via Nuitee
J
Jonathan • couple • us
8
Good overall stay.
Pros:

Nice central location

Cons:

Some issues with housekeeping missing daily cleaning.

2026-10-12 • via Nuitee
L
Lazzaretti • solo_traveller • it
10
Pros:

Un Bell hotel che offre tanto ai suoi ospiti.

2026-10-12 • via Nuitee
K
Kevin • couple • gb
9
Excellent
Pros:

Great location, lovely staff. The courtesy bus service into town was excellent

2026-10-11 • via Nuitee
Z
Zhou • couple • ca
9
2026-10-08 • via Nuitee
J
John • couple • gb
10
2026-09-15 • via Nuitee
D
DAVE • solo_traveller • gb
8
2026-09-15 • via Nuitee
D
David • extended_group • us
7
2026-09-14 • via Nuitee
D
Dean • solo_traveller • us
8
2026-09-14 • via Nuitee