Best Western Plus InnTowner Madison

Hotels
•
Best Western Plus
8.8 (755 reviews)
2424 University Avenue , Madison , us
+1 608-233-8778

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Excellent location
Friendly staff
Good food
Cons:
Construction noise
Room cleanliness issues
Limited breakfast options

Categories

Cleanliness
8.38
Some reviews mention that cleanliness varies; sheets were stated as scratchy.
Service
9.35
Positive mentions of friendly and professional staff.
Location
9.39
Multiple reviews highlighted the convenient location, especially for local attractions.
Room Quality
8.34
Some rooms were described as cramped, and there were issues with room amenities.
Amenities
8.87
The available amenities received mixed reviews during renovations.
Value for Money
8.33
Concerns about value relative to price were mentioned.
Food and Beverage
8.88
The food received positive feedback, particularly from the Highland Cafe.
Overall Experience
8.85
Overall a positive experience with some noted renovations and inconveniences.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 20:11

Property Description

Complimentary Shuttle Service and Breakfast
The hotel offers a complementary shuttle service covering the UW campus and downtown area, along with a delicious complimentary breakfast for each guest.

Modern Amenities in Every Room
Each contemporary room features an iPod docking station, a 42-inch flat-screen TV with HBO, a microwave, and a refrigerator for convenience and entertainment.

Relaxing Facilities and Nearby Attractions
Guests can unwind in the indoor pool and hot tub, dine at the on-site restaurant, and make use of the fitness and business centers. Plus, popular attractions like Henry Vilas Zoo and Chazen Museum of Art are just 1 mile away.

Book now to experience the perfect blend of comfort and convenience at the Best Western Plus InnTowner Hotel.

Important information:

Guests must show a valid photo ID and credit card upon check-in. Please note that all special requests cannot be guaranteed and are subject to availability upon check-in. Additional charges may apply.

Please contact the property directly for the transportation service schedule.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: MSN

Location

Property Accessibility

Total Disability Score: 42.86
Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
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Guest Reviews

8.8
Based on 755 reviews
Cleanliness: 8.38
Service: 9.35
Location: 9.39
Room Quality: 8.34
Amenities: 8.87
Value for Money: 8.33
Food and Beverage: 8.88
Overall Experience: 8.85
P
Paul • family_with_children • us
10
2026-08-30 • via Nuitee
K
Keyre • solo_traveller • us
10
Pros:

Always nice and clean. Staff friendly great coffee and food.

Cons:

N/A

2026-08-29 • via Nuitee
S
Sully7 • solo_traveller • us
10
Great hotel, nice location
Pros:

Nice hotel, staff was super nice and helpful. Breakfast buffet was very good. Was in town for a concert and the price of the room was ridiculous, but it was a great location. Would stay again

Cons:

Price inflation for event I was attending

2026-08-28 • via Nuitee
D
Doreen • family_with_children • us
10
Very nice
Pros:

Close to UW clinic from Wausau

2026-08-25 • via Nuitee
L
Lindsey • solo_traveller • us
10
Third Stay.
Pros:

Close to hospital.
Shuttle available.
Courteous staff.
Quiet room.

Cons:

The bathroom door awkwardly hit the toilet.
A minor annoyance. No big deal.

2026-08-24 • via Nuitee
M
MdW • solo_traveller • nl
9
2026-08-23 • via Nuitee
D
Dorota • couple • us
10
2026-08-22 • via Nuitee
D
Dorota • couple • us
10
Highly recommended!
Pros:

Lovely place

2026-08-22 • via Nuitee
B
Brey • extended_group • us
9
Relaxing
Pros:

Our stay was very relaxing. The hotel was very quiet,not too busy.

Cons:

No complaints. Except our floor ran out of ice

2026-08-21 • via Nuitee
M
Michelle • solo_traveller • us
10
Pros:

The location was great and I had everything I needed. The shuttle was a great perk to get around without having to uber.

2026-08-21 • via Nuitee
I
Ino • extended_group • hr
9
Very convenient accomodation fof the purpose of my stay (Conference)
2026-08-14 • via Nuitee
O
Okan • family_with_children • tr
9
Tesisi rahatlıkla öneririm
Pros:

Konumu, çalışanları ve olanakları( çamaşır, temizlik, havuz)

Cons:

Kaldığım oda genel havalandırma klimasına yakın olduğu için gürültülü

2026-08-12 • via Nuitee
J
Justin • solo_traveller • us
9
As expected
Pros:

Friendly staff. Nice neighborhood.

Cons:

Terrible WiFi. Breakfast could have been better

2026-08-10 • via Nuitee
E
Ellen • family_with_children • us
8
Just fine.
Pros:

Clean, comfortable bed.

Cons:

No towel bars in the bathroom.

Coffee was truly terrible.

2026-08-08 • via Nuitee
A
Ann • couple • us
8
Nice cozy, clean place to stay in Madison
Pros:

This was a great little hotel. Very clean with a good breakfast

Cons:

It was a little farther from the central downtown area than I expected.

2026-08-06 • via Nuitee
J
Japheth • solo_traveller • us
10
2026-08-05 • via Nuitee
K
Kathleen • couple • us
9
We had a great stay and would definitely stay here again next time I’m in Madison.
Pros:

The breakfast was great. Way better than expected from a continental breakfast. Eggs, sausage or bacon, breakfast potatoes, fresh fruit and so much more.

2026-08-03 • via Nuitee
P
Pallavi • couple • us
8
2026-08-02 • via Nuitee
T
Tamar • solo_traveller • us
7
I would stay here again as it’s a great value-especially with the shuttle service and the hearty breakfast.
Pros:

Expansive breakfast with lots of options. Better than most hotel breakfasts.

The shuttle service was amazing and so convenient. We didn’t have a car and it was super handy.

It rained the entire time we were there so we were grateful that the hotel had umbrellas we could use.

Nice gym.

Cons:

Noisy plumbing. Rooms could use a brightening update - the dark furniture made it feel dated. Rooms were on the small size. Low ceilings in the hall way.

2026-08-02 • via Nuitee
D
daophos • Solo travel • Buraidah, Al Qasim Province
2
Not exactly a tall drink of water here...
Pros:

The front desk staff were some of the most unimpressive people I have met in a hotel. There were several issues, but for simplicity, I will leave just one. I called the front desk and asked a simple question: "Can you drink the tap water at the hotel?" (I travel a lot, and sometimes it's not recommended.) She replied, "I wouldn't." OK, so how do we get drinking water? She said they have free water downstairs. "And do you have bottles for the water?" "Yes, of course."

So I go downstairs, and the "free water" is the water spout in the soda machine. There are no bottles for this; there is just bottled water that they sell ($5/gallon). So we already know she's not great at answering questions. I ask again, "So the tap water really can't be used?" "Well, I wouldn't..." That's not really answering the question. Is it just hard? Is there lead? What's exactly is the problem with it? She cannot answer this question. She just waves her hand vaguely and finds something fascinating on the blank wall to stare at. Finally, in despair, I return to my room and pour a glass. I wait a minute. Nothing forms at the bottom; no deposit there. I take a sip. It's fine. I gulp it all down. It's really quite nice. What a long song and dance for absolutely no reason to just get a drink of water! Now imagine how well they explained parking at the hotel! (Fun fact: they didn't. They assumed you knew! Because, MIND POWERS!!!)

2026-07-25 • via Tripadvisor