Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Business center
Heating
See all facilities

Review Highlights

Pros:
Friendly, attentive staff
Excellent breakfast
Exceptional location (central, quiet)
Spotlessly clean rooms
Comfortable beds / quiet rooms
Pleasant bar and barman
Cons:
Very small gym / limited fitness facilities
Some pastries not fresh / served cold
Occasional slow service for coffee/orders
No air conditioning (mentioned once)
Sauna robe sizing issue (only size S available)
One unfriendly bartender reported

Categories

Cleanliness
9.6
Multiple reviews describe rooms as 'spotlessly clean' and 'very clean'; overall cleanliness is a clear strength.
Service
9.3
Staff repeatedly praised as friendly, attentive and efficient, though a few comments note average service or slow coffee ordering and an occasionally unfriendly bartender.
Location
9.8
Consistently praised as excellent — walking distance to sights and close to public transport while remaining quiet.
Room Quality
9.5
Rooms described as comfortable, quiet and in some cases recently renovated and modern; overall very positive with few minor layout/noise notes.
Amenities
8.6
Breakfast and bar receive strong praise, but complaints include a very small gym and sauna robe sizing issues; mixed but generally good.
Value for Money
9.3
Standard quality for this hotel tier.
Food and Beverage
9.1
Breakfast repeatedly described as excellent/versatile/delicious, though some notes about cold or not-fresh pastries and occasional service speed issues.
Overall Experience
9.2
Many enthusiastic headlines and repeat-stay intent ('Wunderbar', 'We come back', 'lovely place'); overall very positive guest experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:15

Property Description

Luxurious Accommodations
Indulge in the comfort of air-conditioned rooms equipped with modern amenities like a flat-screen TV, multimedia docking station, and a minibar. Relax in the spa area with a sauna and fitness room for the ultimate rejuvenation.

Convenient Location
Explore Vienna's iconic attractions with ease, as the State Opera and Karlsplatz Underground Station are just a short walk away. Discover the city's charm with nearby shopping, dining, and entertainment options.

Gastronomic Delights
Start your day with a delicious Viennese breakfast buffet and unwind with drinks in the bar or winter garden. With allergy-free room options and impeccable service, Hotel Kaiserhof Wien ensures a memorable stay.

Book now for an unforgettable experience at Hotel Kaiserhof Wien.

Important information:

Please note that if more than 5 unites are booked, different policies and additional supplements may apply.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: VIE

Location

Guest Reviews

9.3
Based on 2874 reviews
Cleanliness: 9.6
Service: 9.3
Location: 9.8
Room Quality: 9.5
Amenities: 8.6
Value for Money: 9.3
Food and Beverage: 9.1
Overall Experience: 9.2
M
Marianne • couple • lu
8
2026-10-31 • via Nuitee
M
Michael • couple • de
9
Pros:

Unser Zimmer hatte eine sehr ruhige Lage zum Hinterhof, das gesamte Personal war freundlich, aufmerksam und sehr hilfsbereit und das Frühstücksbuffet sehr vielseitig, appetitlich und lecker.

Cons:

Nur eine Kleinigkeit: Das für einen Saunabesuch Bademäntel nur in Größe S zur Verfügung standen, hat mir nicht geholfen.

2026-10-30 • via Nuitee
J
Juliane • couple • de
9
Wunderbar! Wir kommen wieder
Pros:

Freundlichkeit des Personals
Top Frühstück
Sehr gute Lage und dennoch ruhig

2026-10-30 • via Nuitee
S
Sally • family_with_children • gb
10
Excellent location, super comfortable and well located.
Pros:

Service was excellent. The barman was exceptional and looked after a big group really well. The breakfast was delicious. The location is walking distance to all the sights.

2026-10-29 • via Nuitee
H
Henriett • family_with_children • hu
10
2026-10-29 • via Nuitee
L
Lisa • solo_traveller • gb
10
Brilliant hotel, gorgeous city, friendly staff
Pros:

Everything. It’s a great location, a short walk from all the tourist spots, quiet for a great night sleep and spotlessly clean.

Cons:

Nothing it was perfect

2026-10-28 • via Nuitee
E
Ernando Iulian • couple • ro
10
The very definition of “quiet luxury”. A lovely place to come again.
Pros:

Proximity to points of interest and public transport, attention to detail, impeccable cleanliness and friendliness of the entire stuff

Cons:

-

2026-10-28 • via Nuitee
L
lya • couple • mx
9
Pros:

La gentileza del personal

Cons:

El desayuno no es lo mejor

2026-10-28 • via Nuitee
Z
Zuzana • solo_traveller • cz
9
2026-10-27 • via Nuitee
A
Andrew • couple • gb
9
Pros:

Great location and the staff are super friendly. Bar tender was fantastic too.

2026-10-26 • via Nuitee
M
Mark • couple • us
10
2026-10-26 • via Nuitee
O
Olga • solo_traveller • us
10
Pros:

Antic charm and a very friendly staff

Cons:

The pastries were cold, would be nice to have freshly baked or at least warmed. Vienna is known for fresh tasty cakes and pastries, but in the hotel they didn’t taste fresh, definitely a couple of days old.

2026-10-25 • via Nuitee
K
Koko • couple • jp
10
2026-10-24 • via Nuitee
J
Janka • couple • de
9
Alles ok
Pros:

Alles ok

Cons:

Nichts zu beanstanden

2026-10-23 • via Nuitee
T
Teresa • couple • us
9
Very good but not excellent
Pros:

Location is great

Cons:

No air conditioning. Service is average

2026-10-22 • via Nuitee
C
Christina • solo_traveller • at
9
2026-10-21 • via Nuitee
S
Serhii • couple • ua
10
2026-10-20 • via Nuitee
M
Miriam • couple • de
10
Pros:

Herzlicher Empfang, tolles Frühstück, bequeme Betten.

2026-10-17 • via Nuitee
J
Jürgen • couple • de
10
Hotel mit Niveau
Pros:

Bei diesem Hotel stimmen Anspruch und Wirklichkeit in jedem Bereich. Der Service startet mit einem kompetenten und freundlichen Empfang, das Auto wird sicher geparkt. Das Frühstück ist vielfältig und findet in sehr entspannter Atmosphäre statt. Die Zimmer sind komfortabel und ruhig. Die Lage des Hotels unweit des Zentrums und in der Nähe eines U-Bahn-Kreuzes ermöglicht das Erreichen aller wichtigen Sehenswürdigkeiten.

2026-10-17 • via Nuitee
R
Rol-2018 • extended_group • lt
10
Puiki!
Pros:

Itin malonus, mandagus personalas, aukšto lygio aptarnavimas. Prabangūs, gausaus pasirinkimo pusryčiai, erdvus kambarys. Labai švaru ir tvarkinga.

2026-10-17 • via Nuitee