Ruthin Castle Hotel and Spa

The Aircon did not work in the room and reported to reception, asked for a fan and was told this would be sent to the room and it was not. The temp was hottest on record for that time of year so you can imagine having restrictors on widows how very uncomfortable the room was due to the heat, so the service was very disappointing
Drinks were very expensive at the bar paying £7 for a tin of Guinness not even a pint for my partner was a little excessive so drinks were kept to minimal. There was very little choice of draught larger/ales available .
The breakfast was awful eggs were dry, bacon undercooked, sausages overcooked and generally not good for the £15 paid per person, really was not worth this and would have been better eating out in a café as would have got better quality.
The room was distressed with paint chipping of the skirting, marks on walls and grubby marks on the wardrobes which felt substandard and had better in a 3 star coaching inn,
The Evening meal was passable but not the best, we ate because we were very hungry. Chip/fries seem to be served with everything in order to bulk out your plate even when the meal ordered really should not have fries in my opinion such as the lasagna that I ordered, seemed a little odd to me .
I had slayed at the castle prior to covid and the experience was so very different and the castle has that castle feel with suits of armour that seems to have been relegated to the store room on this visit and the castle has not been presented to its best.
The library bar was closed to the public now which gave that extra special feel on a previous visit and only available for those having corporate events or weddings, Such a shame to deny the majority the experience of such a nice room.
The Chairs in the outside area were terrible with holes in the rattan seats in most of them and generally the furniture was very tatty and caught my lace skirt on one which now has a pull, not happy at all. A lot of renovation is needed .

Very pleasant staff in all areas throughout our stay. Large room. Goid sausages for breakfast.

Fantastic place to stay

The original historical setting and undone up interiors which give the place a unique back to the nineteen fifties or even thirties feel. The very opposite to an anonymous spic and span modern hotel. Characterful and cosy. Grounds great.

The history of the castle.

The location is just perfect, surrounded by rolling countryside, genuine medieval walls, fabulous original features, real world history. Peacocks, rabbits and sheep wandered freely in the gardens. Extremely comfortable bed, great shower and bath, air conditioning that actually works. The staff were all very helpful, friendly and couldn’t do more to help us. The food was exquisite.

The peacocks, the view, and the cheerful receptionists

Great location

Het is een prachtige en bijzondere locatie en niet duur.

We stayed at the castle when the weather was beautiful, so the grounds looked stunning. However., if you take a proper walk around the grounds , they are poorly maintained and full of litter.
The bed was very comfortable.

Beautiful grounds, helpful staff

Mooi kasteel.

Gorgeous grounds you can freely walk are amazing and so is the wild life, the staff are beyond a joy to interact with and are a credit to the hotel, the room we stayed in was a suite it was well laid out and decore matched the hotel vibe and was better value than suites at the grovenour in chester. Onsite bar and restuarant for evening is pricey but worth the experience

The staff is really friendly, and the landscape really nice

Location and comfortable room were great. Staff were extremely friendly and helpful. Evening dinner was very fresh and excellent.

Historic hotel in lovely setting . The peacocks were stunning