Palm Heights

Couldnt have had a better time here. The place is top notch all around. I want to thank Starling at the front desk and Rona as well for making my stay unforgettable. Starling went out of his way and was very detailed oriented with things we did not even think of. i cannot wait to be back!! Oh and the food was 10 stars out of 5 !!!!!! Location was top notch, the rooms were excellent. Really cannot wait to go back

We generally stay at 5-star hotels and this was our best hotel experience ever! Perfect location on a relatively secluded part of 7-Mile Beach compared to other hotels. Beautifully designed hotel inside and out that felt like a garden oasis. But what really made it exceptional was the service. Everything was so thoughtful and they anticipated your every need— cute little gifts at turndown service, beach bags and yoga mats in the room, a pillow menu, some of the best restaurants on the island (best food we had alongside our daily roadside stand jerk chicken adventures), and the nicest hotel employees. I am never someone who finds a hotel and decides “we are only going here from now on,” but I will with Palm Heights when we go back to Cayman!

Palm Heights is, without a doubt, one of the best resorts we’ve ever experienced.

From the moment we arrived, every member of the staff made us feel welcome. The level of hospitality is truly exceptional—everyone is friendly, attentive, and genuinely wants you to have the best experience possible.

The property itself is stunning. The beach views are absolutely breathtaking, and every corner of the resort is beautifully designed and impeccably maintained. Everything was spotless throughout our stay.

Our suite was spacious, comfortable, and equipped with thoughtful amenities. The oversized bathroom felt luxurious, and I especially loved that they provided bath salts for a relaxing soak after a day in the sun. The nightly turndown service was another highlight, with little treats left each evening that made us smile. It’s those thoughtful touches that elevate the entire experience.

Getting around Grand Cayman was easy thanks to the friendly and reliable taxi drivers, but honestly, Palm Heights is such a beautiful place that you’ll find yourself wanting to spend most of your time at the resort.

The ambiance, attention to detail, and world-class service made every dollar feel worth it. My breath was taken away the moment we arrived, and that feeling never faded throughout our stay.

If you’re considering Palm Heights, don’t hesitate. We would return in a heartbeat and recommend it without reservation.

Not a single thing that is not great about this hotel. Location, Atmosphere, rooms, Cleanliness. Noise level, service and amenities, the stuff are amazing. 7 star. As far as the value, you get what you pay for. Nothing great comes cheap.

Palm Heights has my whole heart!!! From the moment you arrive PERFECTION!!! This pace has 50 suites, they know your name. Loves the Pilates classes huge shout out to Grace!! Cocktail hours, personal touches everywhere!! Library full of books to read. The BEST spa in the Carribean hands down. The best beach, pristine water, you will not find a better place I promise. I was married in Tahiti, and I love unique places , this is one of them. Do yourself a favor and visit Cayman Islands, but spend some days at Palm Heights. Sure you’ve been to lots of fancy resorts but this one is different . The service is Impeccable, the beach is pristine, food is AMAZING !!! Your life just upgraded a notch and before you know it, you will be looking for places to stay Grand Cayman. Thanks so much for making my birthday special. Neyo, Sundeep, Sherry, Iyo, I’m sorry if I did not spell names correctly but you all are AMAZING!!! We will be back!! Also, the Spa. Best I’ve seen hands down!! I loved the tour of the spa very personal touch. The whole staff is Amazing and Thank you so much!!!!! You made my birthday Amazing, and a memory of a lifetime!!!

There’s no other place to try in Grand Cayman. Food, beach, people

My husband and I had such a magical experience at this resort last year that we decided to return for a second time. Our sophomore experience was unfortunately negative in a number of ways, so much so that I’m not sure we’ll return. Here were the faults:

Didn’t acknowledge our anniversary in any way and had sent prior communication that this was a trip for an anniversary.

There was a group of obnoxious influencers who acted like they owned the place during the week we were there.

The special little touches from the first trip were gone: hand massage in the lounge upon check-in, someone offering us champagne upon check-in, someone telling us that our room was ready, a lovely selection of summer reads in the lounge, someone showing us to our room.

The octopus at Tillie’s was over cooked.

The dress code at Bar Bambi was not communicated prior to arrival and my husband didn’t pack the right attire.

The bed was horribly uncomfortable and the sheets are like sand paper.

The complimentary spa party said that body scrubs were included but all that it consisted of was body scrub that you could apply yourself.

The gym closes at 7pm which didn’t work out for our schedule.

The bugs were very aggressive this year.

No free swag this year.

Positive Aspects:

The quality of food served at the beach is top tier. We loved the Piri Piri shrimp bowl and the Cob Salad.

The complimentary happy hour was still great!

The spa treatments were still amazing!

The turn down staff and daily room cleaning staff really go above and beyond.

This is a boutique resort that prides itself on personalized experience but since we aren’t influencers we felt invisible at times.

We just wrapped up a magical Fourth of July stay at Palm Heights Grand Cayman with our family, and it was truly exceptional from start to finish.

The property delivers luxury in the best possible way: elegant, relaxed, thoughtful, and never overdone. The service was outstanding, with every detail handled perfectly and every interaction feeling warm, personal, and effortless. Our room was massive, beautifully designed, and incredibly comfortable for a family stay.

The dining was incredible throughout the trip, with each meal feeling special. The fitness center is easily the best I have experienced in the Caribbean, and the spa was absolutely magical—a true highlight of the stay.

Palm Heights is one of those rare places where every detail feels intentional. It was the perfect setting for a memorable family holiday, and we cannot wait to return.

Gorgeous property. Food was excellent at all of the restaurants and cafes. We had heard great things about Tillies (which was justified) but we also loved the Coconut Club, Paradise Pizza and Dolores. What really makes this place though is the staff, nothing was too much trouble for anyone but real standouts were Luce on reception and Hassan at the CC who after just a week felt more like friends.
The quiet lounges (with the amazing Tillies cookies) were a lovely place to cool down and chill out.
We'll definitely be back!

Sherifa at the Garden Club Spa was absolutely amazing! She was so nice and kind! It was the best experience we have ever had at a spa.

My family has recently returned from a stay at Palm Heights for our fifth visit at that property. The hotel is beautiful, clean and has fantastic amenities. However the key to Palm Heights being such an amazing place to stay is the staff. Every time we have been there, the Palm Heights team has been friendly and incredibly helpful.
On this trip we were celebrating a family member’s accomplishment. The desk group worked with me extensively before our trip to arrange meal reservations, spa treatments and a surprise to be in our room upon arrival. Throughout our stay we worked with Luz, who was incredibly helpful and professional in making our trip everything that it could be.
Additionally, we have come to know some of the team that works so hard on the beach delivering the luxury of eating sushi from our beach chairs. Victor, Shary and Hassan took great care of the family and allowed for a truly relaxing vacation.
We highly recommend Tilly’s, especially on the Burgers and Bubbles night. The food is great and there is nothing better watching the sun set in Cayman while having dinner. The restaurant also has a humidor so we had the opportunity to have cigars on the beach after dinner. Our waiter, Francesco, was a fantastic guide through our meals.
My wife and daughter took one day to spend at the spa and loved the experience. My wife would recommend the masseuse Santochi, who provided one of the best massages she has ever had.
You will love the property, the amenities and the beach but it is the staff that keeps us returning. We highly recommend this property.

Came here with my wife and had an amazing stay. Everyone was so friendly and really took the time to make sure our experience was top notch. Food was great , beach was great. Room was great. Hotel is gorgeous and very cozy. Not overcrowded just like we like it. Highly recommend

Palm Heights is a unique boutique resort on beautiful 7 Mile Beach. While the beach area is cramped the beach attendants went out of their way to make everyone comfortable by providing towels, water and beach equipment, and were very attentive with the young children. We had five meals at Tillies and the food quality was excellent as was the service. Coconut Club was a disappointment. My husband and I ate there for lunch one day and my meal took so long that my husband had finished his food 10 minutes before mine arrived. The wait staff and service on the beach from Coconut Club was inconsistent. They were either very present or not to be found. I had ordered a virgin Pina Colada and was given one with Seven Fathoms 80 proof rum and had to go correct the mistake myself.

The real issues that we had dealt with the front desk staff both at check in and check out. Upon arrival we were taken to a private reception area and given refreshments and asked for our form of payment. We presented our American Express Platinum card and were told that with that particular AX card we would be entitled to complimentary breakfast each day, $100.00 resort credit per day and a 4pm check out the day of departure. We had a conversation with the receptionist about the fact that we couldn't use the 4pm check out because our flight departs at 1:35, but that we would be having breakfast there each day, and that I had a massage scheduled. She indicated that I could use the credit towards the massage. I have booked with American Express travel previously and thought that these perks were only available if you booked directly with them so I was surprised that she said we were entitled to them because we were using that card to pay for our stay. When we checked out this morning the credits were not on the folio. When we asked about it the front desk clerk said she needed approval from her manager. She further explained that those perks only apply if booking with American Express travel which I explained I understood but that the receptionist at check in made a point of saying we would be getting them. The manager was summoned and said she "spoke with my whole staff and no one said that" we were entitled to discounts with American Express and implied that the conversation never took place. We were rather stunned that she would gaslight us in such a rude manner. She could have said the receptionist made a mistake but to outright lie is another thing. Her attitude was cold and dismissive. She did offer to refund our breakfast but we were so disgusted by the deceit that we declined. We just wanted to get out of there.

Upon leaving the hotel we waited 15 minutes for a taxi and when we got in the driver exclaimed that it was good that we were on time. We were rather confused as we had been waiting for her. Come to find out we were put into someone else's taxi which had been scheduled for 15 minutes later. Her comment was "he always screws up" when speaking about the bellman. I guess that might be the common theme for some of the staff of the hotel.

3rd time here - great hotel. On pricier side but definitely a unique experience on the island. Very personalized and well curated, staff all around very friendly and accommodating.

The new gym and wellness center just opened and that’s a great touch as well with a mix of indoor and outdoor fitness.

Special shout out to Lucia among the many others that were all around great!

I really don't want to share how great Palm Heights is on every single level. The ambiance, service, food, rooms, facilities, restaurants, beach, beach chairs, pools, gym (the best) and location are all the best of the best. You can order breakfast, lunch and sushi all to your beach chair every day. All of their restaurants (Tillie's, Italian, sushi and beach club) are all the best on the island. The gym and spa are better than any I have experienced at top hotels around the world. My wife and I loved the beach and pools. There is a hot tub outside in the hotel grounds that is as big as some hotel pools. The spa pool is also very nice and they have a sauna, steam room, cold plunge, Turkish bath, magnesium pool and so much more in their spa and outdoor gym area. The coffee shop also has the best coffee, cookies and danishes, We will be going back to Palm Heights much sooner than anticipated. There is no reason to leave Palm Heights if you go to Cayman and enjoy 5-star traveling experiences.

We love Grand Cayman. This was our first visit, and it left a lasting impression. The island is beautiful, welcoming, and feels incredibly safe. The culture is rich with history, and the people make you feel genuinely at home. We will absolutely be back.
The Hotel
Palm Heights is stunning—exactly as presented. The atmosphere is calm, refined, and thoughtfully balanced between relaxation and activity. Its location on Seven Mile Beach is simply unmatched.
Accommodations
We stayed in an ocean-facing terrace suite, and it was exceptional. The layout is seamless, the interiors are elegant and intentional, and the terrace is a true extension of the living space. The bedding is luxurious with great pillow options, and the bathroom design is both beautiful and functional (every detail—from lighting to water flow—was done right). The suite is filled with thoughtful touches that elevate the entire experience.
Food
A wonderful mix of healthy, flavorful, and well-executed options across multiple dining venues. Everything felt fresh, customizable, and consistently enjoyable.
Customer Service
Truly premium. Every request was handled promptly, graciously, and with care. The level of attentiveness made everything feel effortless and personalized.
Staff
Warm, polished, and genuinely friendly. The team creates an environment that feels both elevated and comfortable—exactly what you want in a five-star experience.
Overall Value
Palm Heights is a premium experience, and for me, it is absolutely worth it. The property, the suite, the food, the people, and especially the location all exceeded expectations. This is a place you return to—and we will.

My sister and I booked a couples massage for a special trip at the spa in the Palm Heights Hotel. Seriously the most amazing experience ever had at a spa. Absolutely stunning decor and the staff was amazing!! Santosi was my masseuse and she did an incredible and outstanding job. Best massage I’ve ever had in my life! If you go, you must ask for her! Ericka was the host who checked us in and she was a darling young girl, with a vibrant personality and smile.

My husband and I just returned from our fifth stay at Palm Heights, and somehow it continues to exceed every expectation. What keeps us coming back isn’t just how beautiful or thoughtfully designed everything is, it’s the people.

There’s a level of warmth and care here that’s incredibly rare. Victor, Hossan, Justin, Neil, Manuel, and G (who truly has a way of lighting up every room he’s in) each make the experience feel personal and special in their own way.

But Maria is the heart of it all for us. She takes care of us like family, always anticipating what we need before we even ask. There’s a genuine kindness and thoughtfulness in everything she does, and it’s a big part of why Palm Heights feels less like a hotel and more like a home away from home.

Over time, this place has become something really meaningful to us - a space to unwind, reset, and feel taken care of in the best possible way.

We had the most incredible week at Palm Heights in Grand Cayman. From the moment we walked in the door, we were treated like they really valued us as guests. The food is some of the best we’ve ever had in the Carribean (especially Tillie’s) and the spa is THE best we’ve ever visited- try the full Hammam- it was absolutely wonderful. A special shout out to Manuel, who went above and beyond to make sure the stay was perfect. We will be back!!