Palm Heights

Palm Heights is a unique boutique resort on beautiful 7 Mile Beach. While the beach area is cramped the beach attendants went out of their way to make everyone comfortable by providing towels, water and beach equipment, and were very attentive with the young children. We had five meals at Tillies and the food quality was excellent as was the service. Coconut Club was a disappointment. My husband and I ate there for lunch one day and my meal took so long that my husband had finished his food 10 minutes before mine arrived. The wait staff and service on the beach from Coconut Club was inconsistent. They were either very present or not to be found. I had ordered a virgin Pina Colada and was given one with Seven Fathoms 80 proof rum and had to go correct the mistake myself.

The real issues that we had dealt with the front desk staff both at check in and check out. Upon arrival we were taken to a private reception area and given refreshments and asked for our form of payment. We presented our American Express Platinum card and were told that with that particular AX card we would be entitled to complimentary breakfast each day, $100.00 resort credit per day and a 4pm check out the day of departure. We had a conversation with the receptionist about the fact that we couldn't use the 4pm check out because our flight departs at 1:35, but that we would be having breakfast there each day, and that I had a massage scheduled. She indicated that I could use the credit towards the massage. I have booked with American Express travel previously and thought that these perks were only available if you booked directly with them so I was surprised that she said we were entitled to them because we were using that card to pay for our stay. When we checked out this morning the credits were not on the folio. When we asked about it the front desk clerk said she needed approval from her manager. She further explained that those perks only apply if booking with American Express travel which I explained I understood but that the receptionist at check in made a point of saying we would be getting them. The manager was summoned and said she "spoke with my whole staff and no one said that" we were entitled to discounts with American Express and implied that the conversation never took place. We were rather stunned that she would gaslight us in such a rude manner. She could have said the receptionist made a mistake but to outright lie is another thing. Her attitude was cold and dismissive. She did offer to refund our breakfast but we were so disgusted by the deceit that we declined. We just wanted to get out of there.

Upon leaving the hotel we waited 15 minutes for a taxi and when we got in the driver exclaimed that it was good that we were on time. We were rather confused as we had been waiting for her. Come to find out we were put into someone else's taxi which had been scheduled for 15 minutes later. Her comment was "he always screws up" when speaking about the bellman. I guess that might be the common theme for some of the staff of the hotel.

3rd time here - great hotel. On pricier side but definitely a unique experience on the island. Very personalized and well curated, staff all around very friendly and accommodating.

The new gym and wellness center just opened and that’s a great touch as well with a mix of indoor and outdoor fitness.

Special shout out to Lucia among the many others that were all around great!

I really don't want to share how great Palm Heights is on every single level. The ambiance, service, food, rooms, facilities, restaurants, beach, beach chairs, pools, gym (the best) and location are all the best of the best. You can order breakfast, lunch and sushi all to your beach chair every day. All of their restaurants (Tillie's, Italian, sushi and beach club) are all the best on the island. The gym and spa are better than any I have experienced at top hotels around the world. My wife and I loved the beach and pools. There is a hot tub outside in the hotel grounds that is as big as some hotel pools. The spa pool is also very nice and they have a sauna, steam room, cold plunge, Turkish bath, magnesium pool and so much more in their spa and outdoor gym area. The coffee shop also has the best coffee, cookies and danishes, We will be going back to Palm Heights much sooner than anticipated. There is no reason to leave Palm Heights if you go to Cayman and enjoy 5-star traveling experiences.

We love Grand Cayman. This was our first visit, and it left a lasting impression. The island is beautiful, welcoming, and feels incredibly safe. The culture is rich with history, and the people make you feel genuinely at home. We will absolutely be back.
The Hotel
Palm Heights is stunning—exactly as presented. The atmosphere is calm, refined, and thoughtfully balanced between relaxation and activity. Its location on Seven Mile Beach is simply unmatched.
Accommodations
We stayed in an ocean-facing terrace suite, and it was exceptional. The layout is seamless, the interiors are elegant and intentional, and the terrace is a true extension of the living space. The bedding is luxurious with great pillow options, and the bathroom design is both beautiful and functional (every detail—from lighting to water flow—was done right). The suite is filled with thoughtful touches that elevate the entire experience.
Food
A wonderful mix of healthy, flavorful, and well-executed options across multiple dining venues. Everything felt fresh, customizable, and consistently enjoyable.
Customer Service
Truly premium. Every request was handled promptly, graciously, and with care. The level of attentiveness made everything feel effortless and personalized.
Staff
Warm, polished, and genuinely friendly. The team creates an environment that feels both elevated and comfortable—exactly what you want in a five-star experience.
Overall Value
Palm Heights is a premium experience, and for me, it is absolutely worth it. The property, the suite, the food, the people, and especially the location all exceeded expectations. This is a place you return to—and we will.

My sister and I booked a couples massage for a special trip at the spa in the Palm Heights Hotel. Seriously the most amazing experience ever had at a spa. Absolutely stunning decor and the staff was amazing!! Santosi was my masseuse and she did an incredible and outstanding job. Best massage I’ve ever had in my life! If you go, you must ask for her! Ericka was the host who checked us in and she was a darling young girl, with a vibrant personality and smile.

My husband and I just returned from our fifth stay at Palm Heights, and somehow it continues to exceed every expectation. What keeps us coming back isn’t just how beautiful or thoughtfully designed everything is, it’s the people.

There’s a level of warmth and care here that’s incredibly rare. Victor, Hossan, Justin, Neil, Manuel, and G (who truly has a way of lighting up every room he’s in) each make the experience feel personal and special in their own way.

But Maria is the heart of it all for us. She takes care of us like family, always anticipating what we need before we even ask. There’s a genuine kindness and thoughtfulness in everything she does, and it’s a big part of why Palm Heights feels less like a hotel and more like a home away from home.

Over time, this place has become something really meaningful to us - a space to unwind, reset, and feel taken care of in the best possible way.

We had the most incredible week at Palm Heights in Grand Cayman. From the moment we walked in the door, we were treated like they really valued us as guests. The food is some of the best we’ve ever had in the Carribean (especially Tillie’s) and the spa is THE best we’ve ever visited- try the full Hammam- it was absolutely wonderful. A special shout out to Manuel, who went above and beyond to make sure the stay was perfect. We will be back!!

Not sure I've felt compelled to write a hotel review before but I wanted to share this for other families (or anyone) considering Palm Heights, or the Cayman Islands in general.

Palm Heights is a family-friendly resort hidden inside a trendy, slick, luxury hotel. We've visited a few times with our baby, then toddler, and it's been exceptional. The facilities are exemplary: Cool, chic, comfortable, and placed beautifully on the beach. Food options are the real draw — three/four concepts that each time we've come have been really stand out. The food is all well executed, elevated, but relatively simple and built around great ingredients. Finally the staff is why we keep coming back. They are so so so good with kids, with grown-ups, just great and friendly and kind.

Anyways, it's a place I've recommended to friends since we first came and now a few years later I wanted to write it up here too!

My family and I just completed one of our best trips ever. Palm Heights lives up to any review or TikTok from its location on 7 mile beach, the amazing service, unique design, and delicious food and beverage. Whether you are relaxing in a lounge chair by the ocean or enjoying happy hour at the Coconut Club, you will not be disappointed. The food at all of the restaurants is wonderful, and the specialty drinks in the speakeasy are so fun…if you can find it. There are so many people who contributed to this wonderful experience, but I want to give a special thank you to Caroline, our concierge. She helped us with all the traditional items like reservations and activities, but she also went above and beyond when we needed things like aloe or a swim shirt. We were sad to leave but will definitely return. Cheers!

Just about perfect. Many hotels in the Caribbean purport to be 5 star, few are, but Palm Heights is truly a 5 star property. We were there over the March break, two adults, a grandparent and 4 year old. We had a two beroom beachfront deluxe suite, 1,000 sq ft.
Palm Heights, at 52 rooms, is just the right size, big enough to have all the staff and amenities, but small enough to be warm, welcoming and learn your name.
The staff are the heart of the hotel, and witout exception were warm, friendly, helpful and efficient. They anticipated needs, and no ask was too much. When the 4 year old asked at Tillies for something not on the menu, they happily obliged.
The property is beautifully landscaped, replete with truly specimen palms.
Lovely beach, and great service there. Broad and interesting menu at Tillies, the main restuaurant, ith some real imagination and interesting local touches.
Property is impeccably maintained, and this extends to the rooms, there was not a chip, gouge or scratch anywhere.Everything was as it should be. Excellent housekeeping.
We loved it,and will be back.
Just two observations that were a little off: At the beach there is a speaker broacasting a high volume, repeating 3 note bass thump, on endless repeat . It was heard everywhere, and you can't get away from it .It would be bad enough if at least it were music, but it was just this relentless thudding bass. completely out of character for the resort. What's wrong with the swish of the surf on the beach and the rustle of the palm fronds in the wind ?
Knowing that we needed a car from the airport with a car seat for the 4 year old, we were advised that there was no certainty of that with a taxi, and so had the hotel arrange a car service. It is 5.3 km from the airport to the hotel, a 10 minute drive. We were surprised to find that the charge for the car was USD 220 each way. ( $ 41.50 per km seems a bit ambitious ).
Palm Heights was all we expected, and more, perfect for a three generation family with lots for everyone. We have been all over Canada, the US, UK , Europe and the Caribben, and this was ahnds down one of the best.

Palm Heights was the perfectly curated experience. Everything was fantastic from check in to check out to daily cocktail hour. Staff were friendly, and very responsive to any requests. The beach staff was wonderful and quick to set up chairs, but I feel like beach waitstaff could have been a little more present. The greenery on property is beautiful, as is every piece of decor. The location is a perfect distance to the airport, shopping, and other resorts. The room was spotless, taken well care of daily and spacious. The shower could have had a smidge better pressure, but this was insignificant compared to the entire experience. The garden club, and spa area felt like an entirely different amazing experience!! We felt so welcomed and taken care of with staff remembering names and our dietary restrictions. I would return to the palm heights over any other resort on the island, and go back to grand cayman just for a stay there.

On our second trip to Grand Cayman, we stayed at La Concha x Palm Heights and it was truly amazing. Maria Catarino and the entire Palm Heights team are incredible. From breakfast on the beach at Tillie’s to pizza-making class at Paradise Pizza, everything was perfect. The food is wonderful (including the in-house bakery), the accommodations are luxurious and comfortable, and the service is next-level. We are already planning our next trip.

Just returned from Palm Heights on a quick four night getaway.

After a long day of travel, we were welcomed into an absolute paradise. Luz was our concierge who walked us through the property and took care of us every step of the way. She knew us by name and greeted us every time we saw her- truly making us feel special. I mentioned I love the popcorn. They brought up to the room one evening and they had it waiting for me when I departed- I’ve never had such special treatment The motto of the resort is “ we never say no to our guests,” I can honestly say it’s true. Each and every employee welcomes you with contagious, smiles, and inviting conversations. The spa and the surrounding area is absolute paradise.

The food at the restaurants is perfectly crafted with simplicity, fresh ingredients, and a unique flare in a beautiful garden environment. Each meal was perfectly prepared, served and enjoyed.

There’s no need to leave the property because everything you could ever want is at Palm Heights this property a true gem- this property has a lot of surprises which I don’t want to divulge Can’t wait to go back.

Where do I even begin! This was our 3rd stay at Palm Heights and our best trip yet! Just when you think PH and their staff can’t outdo themselves more, they level up again! To say we are obsessed is an understatement. From the moment we arrive and are greeted by Maria we know it’s going to be an amazing stay! We were celebrating my 40th birthday and the staff went above and beyond hand writing a card for me and surprising me with cake while we were enjoying a cocktail at the bar! Major shout out to Neil, Victor, Vindra, G and the entire beach and coconut club team! Love you all and can’t wait to go back!!

Best fitness center, best spa, best beach, best food and best hospitality! Immaculate property! Nothing compares!

Amazing hotel. Old school charm mixed with modern vibes. Excellent team, friendly and always attentive. Great location on Seven Mile Beach.

Incredible stay from start to finish, especially for our first time on the island. The property is beautiful, the location is perfect, and the service was truly top-notch. A special shout-out to Luz, our greeter, who made us feel welcome right away, and to Victor and the entire beach team, they were outstanding. Friendly, attentive, and always one step ahead, they made every beach day effortless and enjoyable. The rooms were spotless and comfortable, and the overall vibe was relaxed yet upscale. One of the best hotel experiences we’ve had in the Cayman Islands. We’ll absolutely be back and highly recommend it.

Our 4-night stay was perfect. Exceptional Service from the time we checked in until we departed. Rooms are very spacious with all the amenities you may need. Tillie's is a plus to have right on the property. The gym is phenomenal. The front desk and concierge arranged a boat tour one day and transportation to dinner each night. I would highly recommend, and we will be back.

We had the very best time going in the off season. Felt like we had the place to ourselves pretty much. Aubrey, guest services was impeccable, constantly striving to make our stay as special as possible. It was our 30th anniversary. We received hand written notes daily, staff would show you anywhere you needed to go, they helped with whatever you were carrying. Everyone smiles, no bitterness like in the USA. I can’t say enough about customer service…every bit beyond our expectations. It was paradise. I had trouble putting it all into words. The views, the beach, the water toys, and the garden spa! Oh my god! Just venture around there, even if you don’t have services scheduled. I have never scene something so beautiful or had such a good time In My Life and I am 58! Shout out to Matt from Turkey at garden club SO AWESOME and very cheery and so helpful. He was one day from going home at end of his season and he still gave us 110%. The pools are warm, the cold plunge exhilarating. Smoothies were best ever ! We will be back

Hard to believe I was considering an alternative hotel to Palm Heights when our travel was originally planned out. This is the only place to stay in Grand Cayman. There isn’t one staff member who isn’t superb at what they do and how they interact with guests. The beach area and experience has no compare. The food, the room, the background music, the vibe, the drinks, pool, and decor are forever in our memories.

We spent an amazing four nights with our crew split between PH and La Concha. Our days were filled with lounging at the beach (beautifully taken care of by Victor and Hassan), swimming in the crystal clear water and eating delicious meals right at our loungers (Poke bowl, beef bowl, shawarma, etc). The ladies at the front, Luz & Carolyne always greeted us with smiles and assisted us with all of our questions and needs. The spa/gym is incredible. We used the facilities daily- enjoying the hot tub, cold plunge pools, mineral baths, massages, and more. We took in a few fitness classes (boxing, yoga) and loved our instructors. Our meals were split amongst PH’s different venues- a memorable Mambo Italiano night, High Tea, and picturesque dinners right on the beach at Tillies. What an amazing time…we can’t wait to come back.