Best Western Heritage Inn

Hotels
•
Best Western
7.4 (777 reviews)
4600 Clayton Road , Concord , US
+1 925-686-4466

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Friendly staff
Good breakfast selection
Convenient location
Cons:
Dirty rooms
Poor maintenance
Hassle at check-in

Categories

Cleanliness
5.4
Multiple reviews indicated issues with cleanliness, including dirty bathtubs, urine stains, and bloodstains.
Service
8.4
While there were some negative experiences, many reviews praised the staff's friendliness and helpfulness.
Location
8.4
The location received positive mentions, being close to family and amenities.
Room Quality
5.4
Concerns about room quality were significant, including smoke odor and poor maintenance.
Amenities
7.9
Some amenities such as breakfast and pool were positively reviewed, though there were noise complaints.
Value for Money
7.9
The hotel was considered a good value overall, though some guests had reservations due to cleanliness.
Food and Beverage
8.4
The breakfast selection received positive comments from several guests.
Overall Experience
7.4
Mixed experiences noted, with highlights on value and service, but major issues in cleanliness and room quality.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-19 00:15

Property Description

Convenient Location
Best Western Heritage Inn, just outside the city centre, is a mere 10 minutes' walk to Newhall Community Park. Enjoy easy access to both city attractions and tranquil green spaces.

Comfortable Accommodation
Relax in guest rooms featuring a flat-screen cable TV, ergonomic chair, and desk. The en suite bathroom with free toiletries ensures a pleasant stay. Additionally, each room is equipped with a refrigerator, sink, and coffee maker for added convenience.

Relaxing Amenities
Unwind by the outdoor pool in the scenic garden courtyard or take advantage of the 24-hour front desk and onsite laundry facilities. The hotel offers a perfect blend of relaxation and efficiency.

Book your stay at Best Western Heritage Inn now to experience comfort and convenience at its finest.

Important information:

The property does not charge an advance deposit on reservations. A valid credit card is required upon arrival for incidentals.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: CCR

Location

Property Accessibility

Public Area
  • Hill Located: No
  • Ramp: No
  • Entrance Type:
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
  • Lifts Accessible: No
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Guest Reviews

7.4
Based on 777 reviews
Cleanliness: 5.4
Service: 8.4
Location: 8.4
Room Quality: 5.4
Amenities: 7.9
Value for Money: 7.9
Food and Beverage: 8.4
Overall Experience: 7.4
M
Maria G • couple • us
1
Pros:

The menu is good bat everyday it’s the same
..so I don’t like …

Cons:

The pool it’s nice…

2026-09-17 • via Nuitee
M
Manija • couple • de
9
2026-09-14 • via Nuitee
M
Manija • couple • de
9
2026-09-14 • via Nuitee
M
Manija • couple • de
10
2026-09-12 • via Nuitee
L
Laura • couple • us
10
2026-09-11 • via Nuitee
M
Mercedes • couple • us
10
2026-09-08 • via Nuitee
A
Alan • couple • us
10
This is a decent place to stay in Concord. It’s clean and near many food establishments. The staff was friendly, helpf
Pros:

Location, cleanliness, and room jacuzzi.

Cons:

A lack of security cameras around the perimeter of the property.

2026-09-04 • via Nuitee
N
Nass • solo_traveller • us
9
Pros:

Facility was older but well maintained.

2026-09-03 • via Nuitee
J
James • solo_traveller • us
5
Dissapointed
Pros:

Yeah u keep emailing me for a review of ur hotel, we'll I just got my card statement , for my last 2 stays , and ur hotel double charged my card for each time I stayed with u , it's plain and simple , the person who ever was working charged my card 2 times each time

Cons:

I didnt like being ripped off and double charged by ur staff, I expect a full refund for charging me double the past 2 stays

2026-09-02 • via Nuitee
B
Beasley • solo_traveller • us
6
Pros:

I like the rooms very spacious and beds were nice

Cons:

The staff were very nosy and a lil rude as long as u don't take insult to what they say ull love ur stay

2026-08-28 • via Nuitee
C
Cindy Johnson • solo_traveller • us
6
Pros:

Staff was very nice. Breakfast was typical Best Western.

Cons:

The room was a "pet" room because I had my dog. The floor in the bathroom was filthy, one of the beds was broken. The staff did say they'd send maintenance in assp, and the carpet was very worn with holes.

2026-08-26 • via Nuitee
H
Howard • couple • us
10
Nice and cosy
Pros:

Everything

2026-08-21 • via Nuitee
S
Savanna • solo_traveller • us
9
Pros:

Very clean and quiet

Cons:

Would have been nice if there were some.updated outlets for charging. But it wasn't a huge deal.

2026-08-20 • via Nuitee
R
Rebekah • extended_group • us
8
2026-08-20 • via Nuitee
A
Anne • couple • us
8
2026-08-16 • via Nuitee
A
Amanda • family_with_children • us
4
2026-08-10 • via Nuitee
Y
Ying Yan • solo_traveller • us
1
Disappointed
Pros:

NA

Cons:

I had a very disappointing experience at this hotel. I saw a mouse right outside the front entrance of the property. Additionally, the staff at the front desk were unhelpful and dismissive when I spoke with them. I would not recommend staying here.

2026-08-08 • via Nuitee
J
Jennifer • couple • us
1
2026-08-06 • via Nuitee
R
Rogerio • couple • br
8
Pros:

Localização muito próxima aos locais que precisava estar. Fácil acesso pela clayton road. Café da manhã muito bom.

Cons:

Não tive itens que não gostei.

2026-08-05 • via Nuitee
A
Artemio J • extended_group • us
10
Awesome
Pros:

Very clean and delicious breakfast

Cons:

N/A

2026-08-05 • via Nuitee