Moxy Southampton

No refrigerator in the room

Bar prices expensive. I ordered a non alcoholic mojito charged £8 it tasted like soda water

Nothing

The air conditioning was poor and it was 34c outside.

Bathroom smelt funny and we wasn’t told about a cut off for the complementary cocktail

I arrived at the Moxy Hotel in Southampton on June 27, 2026.
I arrived around 10:00 AM but couldn't check in until 3:00 PM, so I dropped off my luggage first. The hotel lobby doubles as a bar and restaurant, and the check-in counter was actually the same counter used for the bar and dining area.
The narrow space just inside the revolving entrance was incredibly crowded with both restaurant diners and arriving hotel guests. To make matters worse, the air conditioning was very weak, so the temperature felt just as hot as it was outside.
There was a lounge area tucked behind a small passageway on the other side, but no one was using it—likely because it was too hot.
The air conditioning issue really needs to be addressed.
It is certainly convenient having a large shopping area nearby.
However, the hotel—starting right from the entrance—was generally far too hot.
I finally checked in after 3:00 PM and went to my room.
The room was small but well-organized and pleasant.
However, I discovered there was no mini-fridge. Wanting to drink the water and beverages I had with me, I went back to the lobby bar (where I had checked in) and asked for some ice in a plastic cup I had brought along... but I was refused. They turned me down very firmly without offering any explanation! It was quite embarrassing. I was holding my room key, so they surely knew I was a guest.
Should I have paid for the ice?
I can understand the lack of small refrigerators in the individual rooms. However, given that the check-in area doubles as a cocktail bar and restaurant, it is astonishing that they have a policy forbidding them from giving a hotel guest a few pieces of ice in a cup.
As a long-time Booking.com customer, I wish to lodge a formal complaint regarding this matter. I have stayed at hundreds of hotels, but this is the first time the staff has made me feel truly upset.
It goes to show how a small action can make a guest never want to return to a hotel.

1) A/C in our room did not work at all. In record Southampton summer heat our room hovered between 28 deg C (82.4 F) and 29.5 deg C (85.1F).
Talked to the check-in desk 4 times about it. They said maintenance would look at it, but it was never fixed and we were never informed if it ever would be. Try sleeping in a stuffy room at that temperature!However, the hallway was air-conditioned. Sould have slept out there in a chair.
2) There are no dressers or cupboards in the room to store your clothes. Brings a new meaning to living out of your luggage.
3) The glass bedside shelves were never cleaned over a 4 day stay and drink glasses from the bar were never removed.