Best Western University Inn

Hotels
•
Best Western
7.4 (921 reviews)
1020 Ellis Hollow Road , Ithaca , us
+1 607-272-6100

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Friendly staff
Good location
Cons:
Cleanliness issues
Old building and furniture

Categories

Cleanliness
6.56
Several reviews mentioned cleanliness issues, including outdated decor and dirty carpets, which significantly impacted the rating.
Service
8.53
Positive feedback about the staff being friendly and helpful, though some issues with bedding assistance were noted.
Location
8.57
Multiple reviews praised the good location, convenient for access to downtown and local attractions.
Room Quality
6.52
Comments on old and uncomfortable furniture, with specific mentions of issues like slugs found in a room.
Amenities
7.05
Amenities are adequate but mentioned issues with the pool area and outdated gym equipment.
Value for Money
7.51
The value is seen as fair for what was provided, but the quality of facilities could be improved.
Food and Beverage
7.06
Breakfast received mixed reviews; while some liked it, issues like unavailability of food items were reported.
Overall Experience
7.43
Overall decent stay, particularly for short visits, but significant room for improvement noted.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 12:47

Property Description

Convenient Location near Cornell University
Located adjacent to Cornell University in Ithaca, New York, the hotel offers a prime spot for visitors to the university.

Comfortable Rooms and Amenities
Guests can relax in rooms with cathedral ceilings, cable TV with HBO, a microwave, and a refrigerator. The outdoor pool and free WiFi add to the comfort of the stay.

Complimentary Services and Nearby Attractions
Enjoy free shuttles to the airport and Cornell University, along with free parking. Explore Six Mile Creek Vineyard and other nearby attractions easily from the hotel.

Book your stay at Best Western University Inn for a convenient and comfortable experience.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: ITH

Location

Guest Reviews

7.4
Based on 921 reviews
Cleanliness: 6.56
Service: 8.53
Location: 8.57
Room Quality: 6.52
Amenities: 7.05
Value for Money: 7.51
Food and Beverage: 7.06
Overall Experience: 7.43
B
Barbara • couple • us
9
Pros:

Front desk & housekeeping staff were helpful. Pool, EV charging stations, and breakfast were adequate.

2026-08-16 • via Nuitee
I
Ihne • family_with_children • us
8
Our family of 5 had a great overnight
Pros:

Comfy beds and close to town

Cons:

Wished the pool was opened a little later like 10pm

2026-08-14 • via Nuitee
Y
Yaron • solo_traveller • il
6
2026-08-14 • via Nuitee
E
Evdokimova • family_with_children • us
9
Pros:

Out of all the hotels we stayed at during our trip, this was the best one. The hotel was clean, the breakfast was good, and the staff were polite and friendly. Overall, it was a great option for the price.

2026-08-11 • via Nuitee
B
Brooke • couple • us
5
Didn’t feel clean. Smelled like years of cigarette smoke and mildew
Pros:

Main lobby was clean and up to date.

Cons:

Hallways were dark and smelled like old cigarette smoke. Didn’t feel clean.

Room smelled like mildew and old cigarette smoke. Not update. Room furniture was worn down and looked dirty.

2026-08-10 • via Nuitee
U
Uroš • solo_traveller • si
9
Pros:

Lepa soba, čisto

Cons:

skromna izbira za zajtrk

2026-08-07 • via Nuitee
S
Shannon • couple • us
5
Passable, would not recommend.
Pros:

The housekeeping staff did an excellent job with daily cleaning/freshening the room.

Cons:

The property is old and outdated. Doors to buildings are unlocked. Outside in unkept with trash everywhere. Front desk staff were rude.

2026-08-07 • via Nuitee
B
Bartlomiej • family_with_children • pl
7
2026-08-06 • via Nuitee
D
Daniela • solo_traveller • ro
8
2026-08-06 • via Nuitee
M
Matthew • solo_traveller • us
1
Pros:

Horrible

Cons:

Horrible. Would not recommend

2026-08-04 • via Nuitee
E
Edmond • extended_group • us
9
Pros:

干净，方便。

2026-08-04 • via Nuitee
R
Rafayel • family_with_children • us
8
Pros:

Good breakfast

Cons:

Staff personnel were nice

2026-08-03 • via Nuitee
Y
Yana • family_with_children • il
8
Good value for money
Pros:

Pleasant and very spacious room, great breakfast, nice pool.

Cons:

The sofa bed wasn’t comfortable, old mattress.

2026-07-25 • via Nuitee
S
Saloni Deepak • extended_group • us
10
2026-07-24 • via Nuitee
S
Stefanie • family_with_children • us
7
Pros:

Breakfast was good. Lots of options for free and put out early.

Cons:

There was a sewer smell in the bathroom of the hotel room and the air conditioning unit cover kept falling off. Housekeeping didn't clean our room despite me choosing the option to have them clean the room each day.

2026-07-24 • via Nuitee
S
Seth • solo_traveller • gt
9
Things that need a bit of work...
Pros:

Staff was friendly, the room was spacious and comfortable and we loved the fact that they had extra bedsheets for the sofa bed right in the closet.

Cons:

The carpet in the room was not clean, it was stained and looked grimy.

The included breakfast was very convenient but there was no staff overlooking the room to see if there was a shortage of any food item. The tables were not cleaned after people left them and the trash cans were overflowing after a few families had had their meals.

The glass doors to the parking area were always greasy and dirty on the inside and out.

2026-07-23 • via Nuitee
N
Nicole • couple • nl
9
2026-07-22 • via Nuitee
A
Ashley • couple • us
7
2026-07-21 • via Nuitee
D
Donatella • solo_traveller • it
9
2026-07-20 • via Nuitee
B
Brian • solo_traveller • us
9
2026-07-20 • via Nuitee