Best Western University Inn

Hotels
•
Best Western
7.4 (934 reviews)
1020 Ellis Hollow Road , Ithaca , US
+1 607-272-6100

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Friendly staff
Good location
Cons:
Cleanliness issues
Old building and furniture

Categories

Cleanliness
6.56
Several reviews mentioned cleanliness issues, including outdated decor and dirty carpets, which significantly impacted the rating.
Service
8.53
Positive feedback about the staff being friendly and helpful, though some issues with bedding assistance were noted.
Location
8.57
Multiple reviews praised the good location, convenient for access to downtown and local attractions.
Room Quality
6.52
Comments on old and uncomfortable furniture, with specific mentions of issues like slugs found in a room.
Amenities
7.05
Amenities are adequate but mentioned issues with the pool area and outdated gym equipment.
Value for Money
7.51
The value is seen as fair for what was provided, but the quality of facilities could be improved.
Food and Beverage
7.06
Breakfast received mixed reviews; while some liked it, issues like unavailability of food items were reported.
Overall Experience
7.43
Overall decent stay, particularly for short visits, but significant room for improvement noted.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 12:47

Property Description

Convenient Location near Cornell University
Located adjacent to Cornell University in Ithaca, New York, the hotel offers a prime spot for visitors to the university.

Comfortable Rooms and Amenities
Guests can relax in rooms with cathedral ceilings, cable TV with HBO, a microwave, and a refrigerator. The outdoor pool and free WiFi add to the comfort of the stay.

Complimentary Services and Nearby Attractions
Enjoy free shuttles to the airport and Cornell University, along with free parking. Explore Six Mile Creek Vineyard and other nearby attractions easily from the hotel.

Book your stay at Best Western University Inn for a convenient and comfortable experience.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: ITH

Location

Guest Reviews

7.4
Based on 934 reviews
Cleanliness: 6.56
Service: 8.53
Location: 8.57
Room Quality: 6.52
Amenities: 7.05
Value for Money: 7.51
Food and Beverage: 7.06
Overall Experience: 7.43
T
Thomas • couple • us
6
Pros:

EV charger. Shuttle drive Chuck was your best selling point for our visit.

Cons:

There were many minor issues with room.

2026-10-17 • via Nuitee
R
Rayane • couple • au
6
Cons:

The bathroom wasn’t cleaned properly

2026-10-15 • via Nuitee
W
Walter • couple • us
7
Cons:

there were some plumbing issues with the toilet.

2026-10-10 • via Nuitee
H
Hui • family_with_children • us
9
A great stay for my family and kid college visit
Pros:

Location, close to Cornell campus
All rooms on one first floor.
Room decoration and lay out are superb
Very quiet at night
Breakfast are enough with hot eggs and meat
All staff I interact are very friendly and patient

Cons:

Basically none.

2026-10-10 • via Nuitee
S
Sheryl • couple • us
3
Pros:

Nothing

Cons:

Needs updating

2026-10-08 • via Nuitee
G
Gert • couple • be
8
2026-09-17 • via Nuitee
J
Jacquelyne • solo_traveller • ca
7
Pros:

Very close to Cornell University and companion animal hospital
Large rooms with large mini fridge, microwave

Cons:

Very dated and old
Breakfast was not good

2026-09-13 • via Nuitee
M
Martina • family_with_children • us
3
Will look for other options next time.
Pros:

Location was excellent - visited Cornell.

Cons:

My room was not clean. Visible signs of heavy water damage on the carpet in corners of room. The bathroom floor tiles were also very visibly affected by water damage. Toilet seemed to have a slow leak, as water was slowly seeping around floor. Had to put a towel down. We only stayed one night, otherwise I would have requested a room change. Room was absolutely overpriced for what we got.

2026-09-07 • via Nuitee
J
Jennifer • family_with_children • us
8
Very nice, comfy, easy.
Pros:

Staff was very nice. Liked they have EV chargers.

Cons:

Breakfast wasn’t very good and the bathroom shower needed some cosmetic work.

2026-09-06 • via Nuitee
C
Cathy • family_with_children • us
8
It was great for us since our pet was having risky surgery at Cornell
Pros:

The breakfast was good with the selections offered.

Cons:

The bottom of the bathtub had peeling trim

2026-09-02 • via Nuitee
B
Branimir • solo_traveller • hr
8
2026-09-02 • via Nuitee
D
Dan • extended_group • il
9
מלון טוב באמצע הדרך
Pros:

חדר גדול ומרווח, נקי, ארוחת בוקר נחמדה ללא ירקות

2026-09-02 • via Nuitee
M
moran • solo_traveller • il
4
2026-09-01 • via Nuitee
L
Lijin • solo_traveller • us
8
2026-08-31 • via Nuitee
F
Francesco • family_with_children • it
7
2026-08-31 • via Nuitee
P
Patrick • family_with_children • ae
9
2026-08-30 • via Nuitee
Z
zunren • family_with_children • us
10
2026-08-29 • via Nuitee
M
Mireia • family_with_children • es
8
Habitaciones excelentes.
Pros:

Es muy cómodo y la habitación espléndida. Desayuno adecuado.

Cons:

Muy retirado del pueblo, pero muy cerca de la universidad.

2026-08-28 • via Nuitee
D
Dori • solo_traveller • us
5
It was ok, just a lot of little things that could have been done better!
Pros:

Friendly staff. Lobby area was clean and neat.

Cons:

When we walked into our room the heat was on 78 degrees. So it felt like a sauna. We turned the heat to a/c to cool it down. The rug in the room was wet. I called the front desk and they said they had steam cleaned the rug that day so it was wet from that. But it was wet the next morning too. We put some food in the fridge. The next day it was not cold so we had to throw it away. Also, not a big deal but the bed was made with the top sheet on top of the comforter. We stayed 2 nights. The towels were changed for the second night but the garbages were not emptied. They were full because they were small garbage cans. And lastly the pool was closed for maintenance. That was disappointing!

2026-08-28 • via Nuitee
D
Debra • family_with_children • us
7
2026-08-24 • via Nuitee