Hotel Khiva Palace

Hotels
7.8 (119 reviews)
При Вокзал алея Отель Хива Паласе , Khiva , UZ

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Swimming pool
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Very friendly and helpful staff (several mentions, incl. Begzod and manager Baco)
Convenient location — near the station and walkable to town
Comfortable rooms and good beds (for many guests)
Generally stable Wi‑Fi and acceptable breakfast
Cons:
Poor cleanliness in multiple areas (rooms, toilets, sewage smell)
Pool problems: dirty, empty, under repair or unusable
Air conditioning or hot water/pressure issues in some rooms
Too few sunbeds/poolside furniture
Occasional value complaints when issues occurred (no compensation)

Categories

Cleanliness
4
Multiple reviews report poor cleanliness: dirty rooms and toilets, mildew/ damp smell in rooms, corridor clutter and sewage odor — cleanliness is a clear weakness.
Service
9.6
Consistently praised staff: multiple mentions of very friendly and helpful reception (notably Begzod) and a manager (Baco) who assisted guests — service is a standout strength.
Location
9
Frequently noted as convenient: close to the station and within walking distance of town/attractions, though some found it a 20-minute walk to the fortress.
Room Quality
8
Mixed impressions: several guests enjoyed spacious, comfortable rooms and beds, but others experienced AC failure, damp smells or needed room changes due to odors.
Amenities
6
Pool and poolside amenities are problematic in multiple reports: dirty or unusable pools, empty/under-repair pools, and too few sunbeds — amenities are inconsistent.
Value for Money
8.4
Mixed feedback: several guests mention good value/price-quality, while at least one guest felt the stay was overpriced given the issues and noted no meaningful compensation.
Food and Beverage
8
Breakfast is generally available and acceptable, though some find it monotonous and repetitive — solid but not exceptional.
Overall Experience
9.4
Overall impressions are positive largely due to excellent staff and location, but recurrent cleanliness and pool issues tempered some stays; many still recommend the hotel because of the service.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-08-14 06:45

Property Description

Luxurious Accommodation: Hotel Khiva Palace offers a 24-hour front desk, airport transfers, and room service for your convenience.

Dining and Entertainment: Enjoy delectable meals and refreshing drinks at the on-site restaurant and bar.

Convenient Location: Located just 34 km from Urgench International Airport, Hotel Khiva Palace is easily accessible for travelers.

Book your stay at Hotel Khiva Palace now to experience ultimate comfort and convenience during your trip!

Important information:

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: URG

Location

Guest Reviews

7.8
Based on 119 reviews
Cleanliness: 4
Service: 9.6
Location: 9
Room Quality: 8
Amenities: 6
Value for Money: 8.4
Food and Beverage: 8
Overall Experience: 9.4
C
charmaine • family_with_children • au
10
Pros:

Staff are very good, very polite and helpful. Made my stayed very comfortable and enjoyable.

Cons:

Nothing

2026-10-14 • via Nuitee
程 • solo_traveller • cn
8
Pros:

酒店位置非常棒，距离火车站不到300米，距离古城不到1km，非常方便。酒店前台服务人员非常热心、专业、负责任，对我们提供了很大的帮助，十分感谢！房间面积大，总体来说性价比很高！

Cons:

淋浴设施和热水供应不是太好，有一点瑕疵。

2026-10-07 • via Nuitee
S
Shahlo • extended_group • uz
10
Pros:

Everything is perfect, location is another level❤️‍🔥

Cons:

Juda ham ajoyib , xizmat korsatish, ertalabgi nonushta, xonalar tozaligi, comfortligi, lakatsiya hammasi super
Xadicha opaga alohida raxmat😍🫶🏻

2026-10-07 • via Nuitee
A
Anke • solo_traveller • de
7
Pros:

Sehr freundliches Personal

Cons:

Gegenüber ist ein Freizeitpark, wo die ganze Zeit sehr laut Musik gespielt wird. Die Ausstattung war seht einfach, es gab z.B. nur eine Steckdose im ganzen Zimmer.

2026-09-16 • via Nuitee
G
Genaro José • solo_traveller • es
5
Pros:

La ubicación y el excelente servicio de los recepcionistas del hotel siempre amables y ayudandote en todo momentos, muy serviciales.

Cons:

La limpieza fue terrible. Había bichitos en el baño y la ducha y suciedad en el mobiliario. Necesita reformas urgentes la habitación. Lo pasé mal y fue incómodo.

2026-08-24 • via Nuitee
A
Agnieszka • couple • pl
10
Był bardzo satysfakcjonujący
Pros:

Obiekt, położenie, personel, basen

Cons:

Za krótki pobyt

2026-08-13 • via Nuitee
C
Cédric • family_with_children • fr
6
Passable / bien
Pros:

Accueil du personnel. Disponibilité. Emplacement. Piscine. Rapport qualité prix.

Cons:

Hôtel un peu dans son jus.

2026-08-11 • via Nuitee
K
Kenan • family_with_children • de
10
Pros:

I would like to express my sincere appreciation to Begzod at the front desk.

Begzod was exceptionally friendly, welcoming, and professional throughout my stay. He was always willing to help, answered all of my questions with patience, and made me feel truly valued as a guest from the very first moment.

His positive attitude, kindness, and outstanding customer service made my stay even more enjoyable. Employees like Beysat make a real difference and are a great asset to the hotel.

Thank you,Begzod, for your excellent service and warm hospitality. I highly recommend this hotel, especially because of the outstanding service at the reception. A well-deserved 5-star experience!

2026-08-08 • via Nuitee
V
Valentina • solo_traveller • gb
9
Pros:

Breakfast, the pool, the fact you could walk into town and the amusement park.

Cons:

Little garden furniture or sunbeds to stay at poolside.

2026-08-08 • via Nuitee
K
Kakhramonjon • family_with_children • kz
5
В целом неплохо, но отелю не хватает чистоты и уюта
Pros:

Расположение

Cons:

Номер был семейный, на втором этаже, кондиционер работал плохо, видимо его не обслуживают, в номере пахло сыростью. Чистота в номере 3 из 5; завтраки очень однообразные (сугубо личное мнение), возможно сказывается низкий туристический сезон

2026-08-06 • via Nuitee
A
Alessandro • solo_traveller • it
10
Pros:

Ottima struttura, staff gentilissimo, bella camera, bellissima piscina. Servizi ottimo e attenzione al cliente eccezionale.

Cons:

Unica piccola nota negativa, ci sono pochi lettini in piscina.

2026-07-14 • via Nuitee
K
Khamzaliev • couple • uz
10
2026-07-02 • via Nuitee
S
SHODAI • couple • jp
1
苦い思い出になりました。
Pros:

駅が近い

Cons:

せっかくプール付のホテルを予約したのにプールが汚過ぎて入れない。
冷房効かない。
部屋汚い。
便器が汚い。
廊下に物が散乱している。
絶対オススメしません。

2026-07-01 • via Nuitee
S
Sergio • family_with_children • es
8
Muy aceptable!!!!
Pros:

Si ubicación y el personal. Muy atentos!!

Cons:

La piscina no estaba en condiciones

2026-06-29 • via Nuitee
C
CHRISTIAAN • couple • be
4
Geen ideale setting voor een bezoek aan Khiva (Itsjan Kala)
Pros:

Het personeel was er zeer behulpzaam. Vooral de hotelmanager Baco deed er alles aan om ons verblijf zo goed mogelijk te maken ondanks de gebrekkige accommodatie.

Cons:

Soms geen druk op de waterleiding waardoor we niet konden douchen. Als de elektriciteit uitviel had je geen warm water. Het zwembad was leeg en blijkbaar aan herstelling toe.

2026-06-14 • via Nuitee
M
Morgan • family_with_children • fr
2
Cons:

Les photos ne correspondent pas du tout a ce qu on attendait la terrasse est remplie de détritus en tout genre et en travaux nous n avons même pas pu profiter de la piscine la première nuit nous avons eu une chambre avec une odeur d égout c est seulement après avoir dit que nous ne resteront pas dans l hotel qu on nous a mis dans une autre chambre et tout ca pour 200e les 3 nuits je trouve ca hors de prix nous n avons eu aucun geste commercial a part un changement de chambre

2026-05-23 • via Nuitee
A
Anh Tinoy • solo_traveller • fr
8
Bon hôtel rapport qualité prix
Pros:

Proche de la gare centrale, grande chambre avec lit confortable. Piscine et wifi stable, bon staff et bon petit-déjeuner.

Cons:

Un peu loin de la forteresse, 20mn à pied.

2026-05-11 • via Nuitee
B
Bekzod • family_with_children • uz
10
Pros:

Персонал очень дружелюбный. Все очень уютно

2026-05-09 • via Nuitee
W
Wolfgang • solo_traveller • at
8
Wirklich gute Wahl… abgesehen von einem Problem
Pros:

Alles war eigentlich sehr ok, die Lage, der Komfort, das Personal, …

Cons:

…aber es hat fürchterlich aus der Kanalisation gestunken. Ich musste das Zimmer wechseln… und selbst dann, im neuen Badezimmer ,war dieser Geruch immer noch da, wenn auch dezenter. Schade.

2026-05-08 • via Nuitee
_
_ • solo_traveller • tr
9
Pros:

Everthing is wonderful

2026-05-08 • via Nuitee